Yealink CP960 Skype for Business User Manual Download Page 164

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Troubleshooting

155

Enter the desired time in the

Play Hold Tone Delay

field.

Click

Confirm

to accept the change.

How to export PCAP trace?

We may need you to provide a PCAP trace to help analyze your problem.

To export a PCAP trace via web user interface:

Click on

Settings

Configuration

Click

Start

to begin capturing signal traffic.

Recreate the error to be documented in the trace.

Click

Stop

to stop the capture.

Click

Export

to open file download window, and then save the file to your local system.

How to export/import the phone configurations?

We may need you to export the phone configurations to help analyze problem. In some
instances, you may need to import configurations to your phone.

Summary of Contents for CP960 Skype for Business

Page 1: ......

Page 2: ...y form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATIO...

Page 3: ...product is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying products and or patents being applied by Yealink Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback ye...

Page 4: ...Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ...crosoft s Active Directory This guide provides everything you need to quickly use your new phone First verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Quick Start Guide in your phone package before you set up and use the phone As you read this guide keep in mind that some features are configurable by your system administrator Read...

Page 6: ...s 9 Getting Started 10 Phone Initialization 10 Signing into Skype for Business 11 PIN Authentication 12 User Sign in 13 Web Sign In 14 Signing Out of Skype for Business 17 Presence Status 17 Changing Presence Status 19 Resetting Presence Status 20 Touch Screen Display 21 Dialing Screen 22 Favorites Screen 23 History Screen 23 Contacts Screen 24 Calls Screen 24 Navigating Menus and Fields 26 Enteri...

Page 7: ...ey Tone 51 Contact Management 52 Searching for Contacts 52 Skype for Business Directory 53 Local Directory 56 Placing Calls to Contacts 68 Call History Management 68 Viewing History Records 68 Placing a Call from History Records 69 Adding Local Contacts from History Records 69 Deleting History Records 70 Configuring Contact Avatar 71 Disabling History Record 71 Dial Plan 72 Dial now 72 Delay Time ...

Page 8: ...pe for Business Conference Call 96 Viewing the Conference Information 100 Viewing the Conference Participants 100 Managing the Conference Participants 101 Calendar 105 Setting up an Appointment in Outlook 106 Setting up a Meeting in Outlook 107 Setting up an Event in Outlook 109 Setting up a Skype Conference in Outlook 110 Using the Calendar 111 Parking and Retrieving Calls on the Skype for Busine...

Page 9: ... Desking 144 Signing in with the Hot Desking User 144 Signing out from the Hot Desking User 145 Common Area Phone 146 Configuring a Common Area Phone 146 Signing into a Common Area Phone Account 147 Signing Out of a Common Area Phone 151 Branch Office Resiliency 151 Troubleshooting 153 Troubleshooting Solutions 153 Regulatory Notices 162 Service Agreements 162 Limitations of Liability 162 Safety I...

Page 10: ... include Hardware Component Instructions Icon Instructions User Interfaces Documentations For more information or assistance with your new phone contact your system administrator Hardware Component Instructions The following figure displays the hardware features on the CP960 Skype for Business phone ...

Page 11: ...screen tap to select items and navigate menus Shows information about calls messages time date and other relevant data Call information caller ID call duration Icons for example Missed call list or second incoming caller information Prompt text for example Saved successfully Time and date Volume Touch Keys Adjust the volume of the speaker ringer or media HOME Touch Key Returns to the idle screen S...

Page 12: ...you to connect a PC and turn CP960 into an external speaker and microphone for your PC It is unavailable under current firmware Network Port Allows you to connect the phone to wired network Icon Instructions Icons appearing on the touch screen are described in the following table Icons Description Local Favorites Search for contacts Enter message center Received Calls Placed Calls Missed Calls For...

Page 13: ... is idle User Interfaces There are two ways to configure your Skype for Business phone Via phone user interface Via web user interface You can perform all call operations and change basic configuration settings directly on the phone But if you want to access all configuration settings you should use web user interface instead In most cases it is possible to configure your Skype for Business phone ...

Page 14: ...tion is only accessible to the administrator and the default administrator password is admin case sensitive For more information on customizing your phone with the available options from the phone user interface refer to Customizing Your Phone on page 35 Menus are used to access information and configure the phone ...

Page 15: ...er Interface In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address tap More Status General on the phone when the ...

Page 16: ...fully the phone status is displayed on the first page of the web user interface You can click each menu to customize or click Log out to log out of the web user interface The following figure is an example that navigates to Settings Preference Features Configurable via Phone Web User Interface The main features you can customize for the Skype for Business phone via phone user interface and or via ...

Page 17: ...cklight Language Phone Language X Web Language X Time Date SNTP Settings Manually Settings Time Date Format Administrator Password Key As Send Phone Lock Audio Settings Key Tone Phone Ring Tone Contact Management Local Directory Skype for Business Directory X Call History Management History Management History Settings Dial Now X Basic Call Features Hotline ...

Page 18: ...960 Skype for Business phone Name Contents Where found Language Quick Start Guide Basic call features and phone customizations In the package On the website English Chinese User Guide Phone Web user interface settings Basic call features and Advanced phone feature On the website English Chinese Note You can download the latest documentations online http support yealink com documentFront forwardToD...

Page 19: ...t your system administrator Phone Initialization After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The touch screen displays Initializing during the initialization DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your netwo...

Page 20: ... for Business users are authenticated by Microsoft Active Directory Domain Service The following three sign in methods are available PIN Authentication This method uses the user s phone number or extension and personal identification number PIN to sign into Skype for Business Server This sign in method is only applicable to On Premises account User Sign in This method uses the user s credentials s...

Page 21: ... Tap the Extension field 3 Enter your phone number or extension e g 4034 by the on screen keyboard 4 Enter your personal identification number in the PIN field 5 Tap Sign in To sign into the Skype for Business Server using PIN Authentication method via web user interface 1 Click on Account Register 2 Select Pin Authentication from the pull down list of Mode 3 Enter your Skype for Business user s p...

Page 22: ... in address e g yl34 yealinksfb com in the Sign in Address field by the on screen keyboard 4 Enter your Skype for Business user name e g yl34 yealinksfb com in the User Name field 5 Enter the sign in password in the Password field 6 Tap Sign in To sign into the Skype for Business Server using User Sign in method via web user interface 1 Click on Account Register 2 Select User Sign in from the pull...

Page 23: ...gin credentials To configure Web Sign In method via web user interface 1 Click on Features General Information 2 Select the desired value from the pull down list of Web Sign in If it is enabled you can sign into the Skype for Business Server using Web Sign In method If it is disabled you cannot sign into the Skype for Business Server using Web Sign In method 3 Click Confirm to accept the change ...

Page 24: ...r Business Server using Web Sign in method via phone user interface 1 Select Web Sign in from the pull down list of Login Type 2 Tap Sign in The screen will show the pairing code and URL 3 On your computer enter the URL into your web browser ...

Page 25: ...crosoft com in the Email address field 5 Click Verify email to check the validity of the email address The sign in screen will appear if the email address is valid 6 Enter your Online account and password 7 Optional Check the Keep me signed in checkbox so that you don t need to enter a password next time 8 Click Sign in ...

Page 26: ...gns out of Skype for Business Server After you sign out of Skype for Business the account related features call or view your Skype for Business contacts etc are not available However you can still use other available features Signing out is configurable via web user interface at the path Account Register Sign Out Presence Status Your presence information is a quick way for other people to see your...

Page 27: ...ied time 5 minutes by default You can also set your presence to this anytime you want Off Work You are not working and not available to be contacted You can set your presence to this anytime you want Busy You are busy and don t want to be interrupted Set automatically for you based on your Outlook calendar You can also set your presence to this anytime you want Urgent interruptions only You are al...

Page 28: ...is anytime you want Out of Office You have set the automatic reply feature in Outlook Set automatically for you when you set automatic replies in Outlook Offline Not signed in or you ll appear as Offline to people whom you ve blocked from seeing your presence Set automatically for you when you log off your phone Or you ll appear as Offline to people whom you ve blocked from seeing your presence Un...

Page 29: ... be changed on the phone and be synchronized to the Skype for Business Server Resetting Presence Status To reset your presence status to the default 1 Tap your avatar at the top right corner of the touch screen 2 Select Reset Presence from the pull down list Your status will be reset to Available ...

Page 30: ...ype for Business Server on the phone the touch screen will be shown as below User Sign in No Name Description 1 Screen Title Area Shows the account Shows the icons for example call forward 2 Digital Clock Displays the phone s time and date 3 Main Window Displays the Calendar Meet Now New Call Contacts User Sign in and More menus ...

Page 31: ...ar Tap to go back to the idle screen Title Show the name of current screen Tap to search for contacts Shortcut Keys Tap to enter the Dialing screen Tap to enter the Favorites screen Tap to enter the History screen Tap to enter the Contacts screen Onscreen Dial Pad Onscreen Dial Pad Tap to enter the desired number ...

Page 32: ...n tap to display the dial pad again Favorites Screen You can tap Contacts and then tap to enter the Favorites screen The Favorites screen displays the avatar display name and status icon of the favorite contacts Slide up and down to view more favorites History Screen You can tap Contacts and then tap to enter the History screen You can view missed placed received and forwarded calls in the History...

Page 33: ...Contacts screen The Contacts screen displays the groups and the number of members Slide up and down to view more groups Calls Screen The calls screen is displayed when you have one or more calls in progress The following shows an example of the Call screen when there is an active call and a held call ...

Page 34: ...a Conference Call on page 97 5 Add Tap to add other party into a conference call For more information refer to Initiating a Conference Call during a Call on page 97 6 Mute Tap to mute the call For more information refer to Call Mute on page 81 7 More Tap to bring up more keys Hold Resume Tap to hold resume the call Transfer Tap to transfer a call with prior consulting Blind Tran Tap to transfer a ...

Page 35: ...through values Select a value for a field From the pop up dialog box tap the value Entering Data and Editing Fields CP960 Skype for Business phone provides onscreen keyboard and onscreen dial pad to enter data Onscreen dial pad provides standard key layout which enable users to use existing or familiar key positions You can enter data and edit fields using the onscreen keyboard or onscreen dial pa...

Page 36: ...eld Done Key Tap to confirm the settings Send Key Tap to dial out the number Tap to search the contacts 4 Two Special Characters Tap to enter special characters Long tap point key then slide to choose one of the options to enter an alternate character 5 Space Key Tap to enter spaces 6 Tap to switch to the numeric symbolic input mode 7 Tap to switch to the uppercase input mode Tap to switch to the ...

Page 37: ...y Tap to go to the next field Done Key Tap to confirm the settings Send Key Tap to dial out the number Tap to search the contacts 5 Space Key Tap to enter spaces 6 Tap to switch to the numeric input mode 7 Tap to switch to the symbolic input mode Tap to switch to the symbolic input mode as shown below No Item Description 1 Special Characters Tap to enter special characters Long tap a key then slid...

Page 38: ...h to the numeric input mode 6 Tap to switch to the numeric symbolic input mode Tap to switch to the numeric input mode as shown below No Item Description 1 Numbers Tap to enter numbers 2 Delete Key Tap to delete the entered characters one by one Long tap to delete two or more characters 3 Label automatically to identify the context sensitive features Next Key Tap to go to the next field Done Key T...

Page 39: ...es a 32 bit address IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses using a 128 bit address Network status IPv4 status or IPv6 status IP mode and phone MAC address Phone status product name hardware version firmware version product ID phone MAC address and device certificate status Location information location is set to assist emer...

Page 40: ...on To view the phone status via web user interface 1 Open the web browser on your PC 2 Enter the IP address in the browser s address bar and then press the Enter key For example http 192 168 0 10 for IPv4 or http 2005 1 1 1 215 65ff fe64 6e0a for IPv6 3 Enter the user name admin and password admin in the login page 4 Click Confirm to login ...

Page 41: ...igure DHCP for IPv4 or IPv6 The following takes IPv4 as an example To configure the DHCP via phone user interface 1 Tap More Advanced default password admin Network WAN Port 2 Select the desired value IPv4 IPv6 or IPv4 IPv6 from the pop up dialog box of IP Mode 3 Tap IPv4 4 Tap the Type field 5 Select DHCP from the pop up dialog box of Type 6 Tap Save to accept the change If you want to configure ...

Page 42: ...Type field 5 Select Static IP from the pull down list of Type 6 Enter the desired value in the IP Address Subnet Mask Gateway Pri DNS and Sec DNS field respectively 7 Tap Save to accept the change The touch screen will prompt Reboot now 8 Tap OK This configuration will take effect after a reboot Static IPv4 address is configurable via web user interface at the path Network Basic Configuring the St...

Page 43: ...own list of Type 5 Enter the desired value in the IP address IPv6 IP Prefix Gateway Pri DNS and Sec DNS field respectively 6 Tap Save to accept the change The touch screen will prompt Reboot now 7 Tap OK This configuration will take effect after a reboot Network is configurable via web user interface at the path Network Basic ...

Page 44: ... system administrator General Settings Screen Saver The screen saver will automatically start when the phone is idle for the preset waiting time The screen saver is used to blank the screen or fill it with moving images or patterns The screen saver will be stopped if one of the following phone events occurs Tap any touch key Tap the touch screen There is an incoming call A new prompt e g someone a...

Page 45: ... Tap the Screen Saver Wait Time field 3 Tap the desired time from the pop up dialog box 4 Tap the radio box after desired screen saver type Power Saving The power saving feature is used to turn off the backlight and screen to conserve energy The phone enters power saving mode after it has been idle for a certain period of time The phone will exit power saving mode if one of the following phone eve...

Page 46: ...e following power saving settings Office Hour Idle Timeout minutes Note Enabling the Power Saving To enable the power saving feature via web user interface 1 Click on Settings Power Saving 2 Select Enabled from the pull down list of Power Saving 3 Click Confirm to accept the change Configuring the Office Hour Office Hour specifies the starting time and ending time in the office each day To configu...

Page 47: ...You can choose to set a higher User Input Extension Idle TimeOut than the Office Hours Idle TimeOut and Off Hours Idle TimeOut so that when you re actively using the phone power saving mode doesn t initiate as often By default the Office Hours Idle Timeout is much longer than the Off Hours Idle TimeOut If you use the phone the idle timeout that applies User Input Extension Idle Timeout or Office H...

Page 48: ...ge the intensity of the touch screen when the phone is inactive You can select a desired time to change the intensity or turn on the backlight permanently Always On Backlight is on permanently 15s 30s 60s 120s 300s 600s or 1800s Backlight is changed when the phone is inactive after the designated time in seconds To configure the backlight via phone user interface 1 Tap More Basic Display Backlight...

Page 49: ... language of your web browser is not supported by the phone the web user interface will use English by default You can change the language for the phone user interface and the web user interface respectively Changing the Language for the Phone User Interface To change the language for the phone user interface 1 Tap More Basic Language 2 Slide up and down to scroll through the list of available lan...

Page 50: ...terface will change to the selected language Time Date You can configure the phone to obtain the time and date from the SNTP server automatically or configure the time and date manually Configuring the SNTP Setting To configure the SNTP settings via phone user interface 1 Tap More Basic Date Time General 2 Tap the Type field 3 Tap SNTP from the pop up dialog box 4 Tap the Time Zone field 5 Tap the...

Page 51: ...e SNTP Setting is configurable via web user interface at the path Settings Time Date Note Configuring the Time and Date Manually To configure the date and time manually via phone user interface 1 Tap More Basic Date Time General 2 Tap the Type field 3 Tap Manual from the pop up dialog box Please refer to Appendix A Time Zones for the list of available time zones on the Skype for Business phone If ...

Page 52: ...ate Format field 4 Tap the desired date format from the pop up dialog box 5 Tap the Time Format field 6 Tap the desired time format 12 Hour or 24 Hour from the pop up dialog box 7 Tap Save to accept the change There are 7 available date formats For example for the date format WWW DD MMM WWW represents the abbreviation of the week DD represents the two digit day and MMM represents the first three l...

Page 53: ...default administrator password as soon as possible To change the administrator password via phone user interface 1 Tap More Advanced default password admin Set Password 2 Enter the desired value in the Current Password New Password and Confirm Password field respectively 3 Tap Save to accept the change Administrator password is configurable via web user interface at the path Security Password Key ...

Page 54: ... following situations Prevent unauthorized outgoing calls Prevent people from viewing or modifying phone information such as your conference schedules and history records When your phone is locked you can Placing calls to emergency and authorized numbers only unless your system administrator allows your phone to place outgoing calls Answer incoming calls unless your administrator has set your phon...

Page 55: ...ne lock feature is enabled do one of the following to lock your phone Tap Lock The phone automatically locks after being idle for a set amount of time in minutes Configuring the Idle Timeout for Phone Lock To configure the time of automatic locking via phone user interface 1 Tap More Basic Phone Lock Idle time out 2 Enter the integer between 1 to 1440 minutes in the Lock Time Out mins field The PI...

Page 56: ...ve to accept the change The phone will lock automatically when it has been inactive for 10 minutes Unlocking Your Phone You can unlock your phone using your lock PIN To unlock the phone via phone user interface 1 Tap 2 Enter the lock PIN in the input field 3 Tap Unlock ...

Page 57: ...er interface 1 Tap More Basic Phone Lock Unlock attempts 2 Tap the Unlock attempts field 3 Tap the desired value from the pop up dialog box 4 Tap Save to accept the change You will be automatically signed out of the phone after five unsuccessful unlock attempts Changing Your lock PIN To change the phone lock PIN via phone user interface 1 Tap More Basic Phone Lock 2 Enter the lock PIN in the Curre...

Page 58: ... password To reset the lock PIN when the phone is locked via phone user interface 1 Tap Forgot on the lock screen 2 Enter your login password for your Skype for Business account 3 Tap Unlock 4 Enter and confirm your new lock PIN Disabling Phone Lock If you do not want to lock your phone you can disable phone lock To disable the phone lock feature via phone user interface 1 Tap More Basic Phone Loc...

Page 59: ...e key tone volume when the phone is on the dialing screen For more information on key tone refer to Key Tone on page 51 Media volume Tap the Volume touch key to adjust the media volume when playing audio To adjust the volume via phone user interface 1 Tap or to adjust the volume If ringer volume is adjusted to minimum when the phone is idle the minimum volume icon will appear on the touch screen P...

Page 60: ...one via web user interface 1 Click on Settings Preference 2 In the Upload Ringtone field click Browse to locate a ringtone file the file format must be wav from your local system 3 Click Upload to upload the file The custom ringtone appears in the pull down list of Ring Type Note Key Tone If you enable key tone the phone will produce a sound when you tap the onscreen dial pad The priority of ring ...

Page 61: ...ectory Local directory All Local Contacts or Local Favorites Skype for Business directory e g Favorites Delegates Bosses or Other Contacts If boss admin is configured the Bosses or Delegates group appears depending on your role For more information on boss admin feature refer to Boss Admin on page 123 You can add more Skype for Business groups via Skype for Business client Searching for Contacts Y...

Page 62: ...hone displays all Skype for Business contacts You can view and search Skype for Business contacts via the phone only If you want to add edit or delete Skype for Business contacts you can use Skype for Business client Adding Skype for Business Contacts To add contacts via Skype for Business client 1 Enter a few continuous characters of the contact name or continuous numbers of the contact number in...

Page 63: ...siness Contacts You can view the following information about each Skype for Business contact on the phone Name Presence Status Address Voicemail Email address Source Note Viewing Skype for Business Contacts from the Contacts Screen You can view all Skype for Business contacts on the Contacts screen For more information on the presence status refer to Presence Status on page 17 ...

Page 64: ... Favorites or Other Contacts that contains the desired contact 3 Tap on the right of the desired contact The detailed information of the contact appears on the touch screen 4 Tap to return to the pervious screen Viewing Skype for Business Favorites on the Favorites Screen You can also view Skype for Business favorites on the Favorites screen ...

Page 65: ...es also maintain a local directory When adding a contact to the local directory in addition to name and phone numbers you can also specify the ringtone and group for the contact Contacts can be added either one by one or in batch using a local contact file Yealink Skype for Business phones support both xml and csv format contact files Adding Local Contacts You can add contacts to the local directo...

Page 66: ...ds 4 Tap the Ring field 5 Tap the desired ring tone from the pop up dialog box 6 Tap Save to accept the change Note Local directory is configurable via web user interface at the path Directory Local Directory Adding Local Contacts from Skype for Business Directory To add a local contact from Skype for Business directory via phone user interface 1 Tap Contacts If the contact name already exists in ...

Page 67: ... desired contact 4 Tap 5 Tap Add to Local from the pop up dialog box 6 Tap the desired field to edit the contact information 7 Tap Save to add the contact to the local directory The Skype for Business contact is successfully saved to the local directory Viewing Local Contacts You can view the following information about each local contact on the phone ...

Page 68: ...ocal Directory 2 Tap the desired group 3 Tap on the right of the desired contact The detailed information of the contact appears on the touch screen 4 Tap to return to the pervious screen Editing Local Contacts To edit a contact in the local directory 1 Tap Contacts Local Directory 2 Tap the desired group 3 Tap on the right of the desired contact ...

Page 69: ...il in the corresponding fields 6 Tap Save to accept the change Local directory is configurable via web user interface at the path Directory Local Directory Deleting Local Contacts To delete a contact from the local directory 1 Tap Contacts Local Directory 2 Tap the desired group 3 Tap on the right of the desired contact 4 Tap 5 Tap Delete from the pop up dialog box ...

Page 70: ...Contact Lists You can manage your phone s local directory via phone user interface or web user interface But you can only import or export the contact list via web user interface To import an XML contact list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format must be xml from your local system Delete all contacts is availab...

Page 71: ...e prompts The original contact will be covered continue 4 Click OK to complete importing the contact list To import a CSV contact list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format must be csv from your local system ...

Page 72: ...ng the contact list To export a contact list via web user interface 1 Click on Directory Local Directory 2 Click Export XML or Export CSV 3 Click Save to save the contact list to your local system Local Favorites Favorites are the contacts in your directory that you call most often You need to assign an index number for a local favorite contact Local favorites display consecutively according to th...

Page 73: ...at the path Directory Local Directory To add a local contact as the local favorite via phone user interface 1 Tap Contacts ALL Local Contacts 2 Tap on the right of the desired contact 3 Tap 4 Tap Favorite from the pop up dialog box 5 Slide down to tap the Index field 6 Tap the desired index number from the pop up dialog box 7 Tap Save to accept the change The entry is successfully saved to the loc...

Page 74: ...reen 1 Tap Contacts Local Directory Local Favorites 2 Tap on the right of the desired contact The detailed information of the contact appears on the touch screen 3 Tap to return to the pervious screen Reordering Local Favorites To reorder your local favorites assign the local favorite a different index number To reorder your local favorites 1 Tap Contacts Local Directory Local Favorites 2 Tap on t...

Page 75: ...ber to order the favorite Managing Local Favorites Local favorites and Skype for Business favorites are displayed on the Favorites screen By default local favorites are displayed before the Skype for Business favorites You can configure whether to display local favorites on the Favorites screen and configure the display order of the local favorites ...

Page 76: ...ite via web user interface 1 Click on Directory Settings 2 Select the desired value from the pull down list of Local Favorite 3 Depending on your selection If Disabled is selected only the Skype for Business favorites are displayed on the Favorites screen If Preferential is selected local favorites will be displayed before the Skype for Business favorites on the Favorites screen If General is sele...

Page 77: ...ly Call History Management The CP960 Skype for Business phone maintains call history lists of Missed Placed Received and Forwarded Each call history list supports up to 100 entries Viewing History Records To view the history records 1 Tap Contacts 2 Tap The touch screen displays all call records 3 Slide up and down to scroll through call list You can configure the display priority of local favorit...

Page 78: ... 1 Tap Contacts 2 Tap The touch screen displays all call records 3 Slide up and down to scroll through call list 4 Tap the desired entry directly Adding Local Contacts from History Records You can add local contacts from history records To add contacts from history records 1 Tap Contacts 2 Tap The touch screen displays all call records 3 Slide up and down to scroll through call list 4 Tap on the r...

Page 79: ...tory record 1 Tap Contacts 2 Tap 3 Slide up and down to scroll through call list 4 Tap on the right of the desired entry The detailed information of the entry appears on the touch screen 5 Tap 6 Tap Delete from the pop up dialog box The touch screen prompts Delete the selected record 7 Tap OK To delete a batch of history records 1 Tap Contacts 2 Tap 3 Long tap any entry 4 Tap the desired entries C...

Page 80: ...ault If you do not want to display contact avatars in the call history list you can disable this feature To disable contact avatar via phone user interface 1 Tap More Features History Setting Contacts Avatar 2 Turn off Contacts Avatar Contact avatar is configurable via web user interface at the path Features General Information Disabling History Record History record feature is enabled by default ...

Page 81: ...to 100 on your phone When the dialed number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 1xxx any entered four digit string beginning with 1 will then be dialed out automatically on the phone Basic expression syntaxes you need to know Syntax Description The dot can be used as a placeholder or multiple placeholders for any char...

Page 82: ...arenthesis that is 235 2 means 2 digits in the second parenthesis that is 99 To add a dial now rule via web user interface 1 Click on Settings Dial Plan 2 Enter the desired value e g 1xxx in the Rule field 3 Click Add to add the dial now rule For example when you enter the number 1234 using the onscreen dial pad the phone will dial out 1234 automatically without tapping any key Note Delay Time for...

Page 83: ...r the time between 1 and 14 seconds in the Time Out for Dial Now Rule field 3 Click Confirm to accept the change For example when you enter the number 1234 using the onscreen dial pad the phone will dial out 1234 automatically after 1 second without tapping any key Note Delay time for dial now rule is configurable via web user interface only ...

Page 84: ...s Answering Calls Ending Calls Call Mute Call Hold Resume Call Forward Team Call Group Response Groups Inbound Private Lin Call Transfer Skype for Business Conference Calendar Parking and Retrieving Calls on the Skype for Business Server Group Call Pickup Boss Admin Voicemail For more information or assistance with your new phone contact your system administrator Placing Calls You can place calls ...

Page 85: ... system administrator to find out if this feature is available on your phone Note Placing Multiple Calls The phones can handle multiple calls at a time However only one active call the call that has audio associated with it can be in progress at any time The phones can handle a maximum of 50 calls at one time To place multiple calls 1 Tap More Hold The active call is placed on hold 2 Tap New Call ...

Page 86: ...esired entry from the result list directly Dialing the Hotline Number You can configure a hotline number and a delay When you tap New Call the phone will dial out the hotline number automatically after a designated period of time To configure the hotline number via phone user interface 1 Tap More Features Hotline 2 Enter the desired number in the Number field 3 Enter the desired delay time in the ...

Page 87: ...ncoming call information is displayed on the touch screen To answer a call 1 Tap Answer Answering When in Another Call If you have an active call and an incoming call arrives on the phone the incoming call information is displayed on the touch screen To answer a call during a call 1 Tap Answer The incoming call is answered and the original call is placed on hold Note You can change your status to ...

Page 88: ...ring the Call Waiting You can enable or disable call waiting on the phone If call waiting is enabled you can receive another call when there is already an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You can also enable or disable the phone to play a warning tone when receiving another ...

Page 89: ...splays as below 2 Tap Answer The original call is placed on hold and the incoming call becomes active Call waiting is configurable via web user interface at the path Features General Information Call Waiting Call waiting tone is configurable via web user interface at the path Features Audio Call Waiting Tone Ending Calls To end a call 1 Tap End Call ...

Page 90: ...in a call The mute touch key and Mute soft key glows red when the microphone is muted To un mute a call 1 Tap the mute touch key or UnMute again to un mute the call Call Hold Resume You can place an active call on hold Only one active call can be in progress on the phone at any time Other calls can be made and received while placing the original call on hold To place a call on hold 1 Tap More Hold...

Page 91: ...ld The phone will beep softly every 30 seconds to remind you that you still have a call on hold To resume a held call 1 Tap Resume Multiple Calls on Hold 1 If multiple calls are placed on hold slide left or right to select the desired call and then tap Resume to retrieve it ...

Page 92: ...t The preset number will ring simultaneously when you receive incoming calls Forward to Voicemail Incoming calls are forwarded to voicemail Forward to Delegates If you have delegates assigned to your line you can forward all incoming calls directly to your delegates Simultaneously Ring to Delegates If you have delegates assigned to your line you can enable your delegates phones to simultaneously r...

Page 93: ...off Call Forward 3 Tap Save to accept the change Configuring the Delay Time for Rejecting Incoming Calls You can configure the delay time for rejecting incoming calls That is incoming calls are rejected if it is not answered after designated delay time To configure the delay time for rejecting incoming calls 1 Tap More Features Call Forward 2 Tap the Reject call delay s field ...

Page 94: ... number or contact My Delegates If you have delegates assigned to your line you can forward all incoming calls directly to your delegates b Simultaneously ring New Number The preset number will ring simultaneously when you receive incoming calls My delegates If you have delegates assigned to your line you can enable your delegates phones to simultaneously ring when you receive incoming calls My Te...

Page 95: ...e for Business client click and then select Call Forwarding Settings 2 Tap the radio box of the Forward my calls to field 3 Select the desired forwarding type from the pull down list of Forwarding my calls to Depending on your selection a If you select Voicemail Incoming calls are forwarded directly to the voicemail b If you select New Number or Contact ...

Page 96: ...s Add the delegates you want to forward calls to when you receive an incoming call The phone of the delegates will ring after the time specified by you Configuring Simultaneously Ring on Skype for Business Client To ring other phones simultaneously when your phone is ringing 1 In Skype for Business client click and then click Call Forwarding Settings 2 Mark the radio box of the Simultaneously ring...

Page 97: ...ng on your selection a If you select New Number Enter the phone number from the pop up window and then click OK to accept the change The number will ring simultaneously when you receive an incoming call b If you select My Delegates ...

Page 98: ...fied by you c If you select My Team Call Group Add the contacts in the Team Call Group All members in the group will ring simultaneously when you receive an incoming call The phone of the members in the group will ring after the time specified by you For more information on how to assign a distinct ringtone to Team Call group refer to Team Call Ringtone on page 91 ...

Page 99: ...nd then select Turn Off Call Forwarding Dynamic Forwarding You can manually forward the call to another number while your phone rings To forward an incoming call to another party 1 When the phone is ringing tap Forward 2 Do one of the following Enter a number and then tap Tap a desired contact directly from the search result list favorites screen history ...

Page 100: ...ously Ring on Skype for Business Client on page 87 Assume that you have a team of people working on the same project or task If you are away from your desk and your phone rings anyone in the team call group can answer the call for you As soon as a team member picks up the phone the other phones stop ringing For example a user yl36 calls a user named yl35 other members in the same team call group o...

Page 101: ...ers to interactive voice response IVR questions The Response Group application uses standard response group routing methods to route the call to the next available agent After a call agent accepts the call other agents phones stop ringing For example you have been selected by your system administrator to be a call agent for a response group named YEALINK When a user named yl30 calls your response ...

Page 102: ...ivate Line If you sign into the phone using On Premises account you can use inbound private line feature Current Online environment does not support this feature In many organizations bosses have administrative secretaries who answer their office phones for them This is easily accomplished on the Skype for Business Server by using call delegation As a result if one people dial the primary line of ...

Page 103: ... prompt Call for private line Note Private Line Tones Private line feature allows the Skype for Business phone to play a specific ringtone when receiving a private call To select a ringtone for the private line via phone user interface 1 Tap More Basic Sounds Ring Tones Private Line 2 Tap the desired ringtone 3 Tap Save to accept the change A ringtone for the private line is configurable via web u...

Page 104: ...ultative Transfer Transfer a call with prior consulting Blind Transfer To perform a blind transfer during a call 1 Tap More Blind Tran during a call 2 Do one of the following Enter a number and then tap Tap a desired contact directly from the search result list favorites screen history screen or contacts screen Then the call is connected to the number to which you are transferring ...

Page 105: ...g instructions for managing Skype for Business conference You can initiate a Skype for Business conference call on your phone or on the Skype for Business client You can view the conference participants And you can also manage the conference participants e g promote or demote conference participants enable or disable announcements Initiating a Skype for Business Conference Call You can initiate a ...

Page 106: ...a Conference Call during a Call You can initiate a Skype for Business conference call by inviting contacts to the active call To initiate a Skype for Business conference call via phone user interface 1 During a call tap Add 2 Enter the desired number and then tap You can also tap a desired contact directly from the search result list favorites screen history screen or contacts screen 3 Repeat step...

Page 107: ...ll calls are merged into a conference call Note Merging an Active Call and a Held Call into a Conference Call If you do not want to merge all calls into a conference call and just want to merge two individual calls into a conference call you can do the following Multiple conferences cannot be merged into one conference call ...

Page 108: ...s 99 Merge an active call and a held call into a conference via phone user interface 1 During multiple calls tap Add 2 Tap the contact that is held The active call and the selected held call are merged into a conference ...

Page 109: ...o view the dial in number and conference ID via phone user interface 1 During a Skype for Business conference tap More Conf Info to view the dial in number and conference ID 2 Notify other parties of the dial in number and conference ID other parties can use the dial in number and conference ID to join this Skype for Business conference If this conference is locked anyone that tries to join the ca...

Page 110: ...ion during a conference The conference information includes organizer presenter and attendee For more information on conference roles refer to Joining Skype Conferences from the Calendar on page 118 2 Tap to return to the pervious screen Managing the Conference Participants When you initiate a Skype for Business conference call you will be an organizer and other participants are listed as presente...

Page 111: ...nference participants by organizer or presenters 1 Tap More Mute All The mute icon is displayed on each person who is muted To unmute all conference participants by organizer or presenters 1 Tap More UnMute All 2 The muted participants tap UnMute or the mute touch key to unmute Muting or Unmuting Individual Conference Participants The organizer and presenters can mute and unmute individual partici...

Page 112: ... presenters to attendees But they cannot demote or promote themselves The presenters cannot demote or promote the organizer The attendees cannot promote or demote anyone To demote or promote conference participant 1 Tap More Participants 2 Do one of the following Tap to demote a presenter to an attendee Tap to promote an attendee to a presenter Enabling or Disabling the Announcement Only the organ...

Page 113: ...fLock to lock the conference An icon indicating the number of participants waiting in the lobby appears on the touch screen Tap More ConfUnLock to unlock the conference The conference is unlocked and anyone can join the conference call Admitting or Denying Participants to a Locked Conference Call The conference participants can invite participant to join a locked conference Participant can also jo...

Page 114: ...d attendees A presenter can remove other presenters and attendees An attendee cannot remove other participants To remove a conference participant 1 Tap More Participants 2 Tap to remove the participant from the conference call A notification prompts that the participant is removed Leaving the Conference All participants can leave the conference at any moment To leave the conference 1 Tap End Call ...

Page 115: ... start time and a specific end time as opposed to an event which occurs for one or more full 24 hour periods To set up an appointment in outlook 1 Open Outlook and go to your calendar 2 Click Home New Appointment 3 Enter a subject location and then select the start and end time 4 Enter the content about the appointment 5 To show others your availability during this time on the Appointment tab clic...

Page 116: ...r a subject location and then select the start and end time 4 Enter the content about the meeting 5 To add attendees do one of the following In the To box add desired attendees Click Scheduling Assistant to help you find the best time for your meeting by analyzing when attendees are available and then click Add Attendees to add attendees 6 To show others your availability during this time on the A...

Page 117: ...Basic Call Features 108 ...

Page 118: ...tart time Setting up an Event in Outlook Events are day long blocks of time that you schedule on your Outlook calendar for example a birthday a payroll day or anything else occurring on a particular day but not at a specific time To set up an event in outlook 1 Open Outlook and go to your calendar 2 Click Home New Items All Day Event 3 Enter a subject and location 4 Enter the content about the eve...

Page 119: ...he event start time Setting up a Skype Conference in Outlook The process of setting up a Skype meeting is the nearly identical to creating a normal meeting The Skype meeting request will automatically include call in information conference number and conference ID You can choose to join the Skype meeting using your Skype for Business phone To set up a Skype conference in outlook 1 Open Outlook and...

Page 120: ...end By default a reminder appears 15 minutes before the Skype meeting start time Note Using the Calendar To use the calendar feature on your phone you must sign into the phone using User Sign in or Web Sign In method So the phones can display the Microsoft Exchange calendar which gives you quick access to Skype conference appointment meeting and event Viewing the Calendar To view the calendar via ...

Page 121: ...tor configures the phone to display all schedules the screen is shown as below Name Description Availability Your availability during this time shows as Free or Working Elsewhere on the Outlook software Your availability during this time shows as Tentative on the Outlook software ...

Page 122: ... the subject start and end time and location Schedule View Shows the details of the selected schedule including the subject participants organizer start and end time location and content 3 Tap to return to the idle screen Navigating Month View Month view displays all the days in a month The days have schedules are indicated in blue and the selected day is always within a blue frame You can only na...

Page 123: ...y meeting schedule tap to enter the calendar screen It shows all schedules of today 3 Tap to return to the idle screen Navigating Schedule View Schedule view displays the details of a selected schedule You can view the schedules subject participants organizer start and end time location and content To view schedules via phone user interface 1 Tap Calendar 2 If there is any meeting schedule tap to ...

Page 124: ...o not reply the invitation show as None on the organizer s phone Accept the invitation show as Accepted on the organizer s phone Tentatively accept the invitation show as Tentative on the organizer s phone Decline the invitation show as Declined on the organizer s phone Organizer can verify whether all the attendees get the invitation and able to join the Skype meeting via the phone user interface...

Page 125: ... reminder via phone user interface 1 Tap More Basic Calendar Settings 2 Turn on Reminder 3 Enter the interval in the Reminder Interval field The interval is 5 minutes by default it ranges from 1 to 15 minutes 4 Tap Save to accept the change Reminder is configurable via web user interface at the path Settings Calendar Working with Schedule Reminders If you enable calendar reminder feature when you ...

Page 126: ...inder shows subject location start time end time and the rest time Tap Snooze to temporarily remove the reminder from the screen until the next schedule reminder The reminder will appear every 5 minutes by default and also appear 1 minute before the schedule starts For more information on how to change the conference reminder interval refer to Configuring the Reminder on page 116 ...

Page 127: ...ned presenter and attendee will be muted automatically organizer will not be muted Dialing the conference dial in number to join a Skype conference Once joined presenter attendee and organizer will not be muted Note Joining a Skype Conference from a Conference Reminder If you enable the calendar reminder feature you can join the Skype conferences from calendar reminder When the organizer sets up a...

Page 128: ...ce from a conference reminder 1 Tap Join Joining a Skype Conference from Schedule View To join a Skype conference from Schedule View 1 Tap a desired Skype conference in the day view to view specific information 2 Tap Join to join the Skype conference ...

Page 129: ...he dial in number and Conference ID during a conference call For more information refer to Viewing the Conference Information on page 100 To join a Skype conference by dialing the conference dial in number 1 Dial the conference dial in number e g 15915 2 Enter the Conference ID e g 941572 and the tap to join the Skype conference 3 More participants can repeat steps 1 2 to join the Skype conference...

Page 130: ...ible phone with access to the orbit Note Parking Skype for Business Calls To use call park 1 During a call tap More Park The call is placed in the call orbit and given a retrieval number Retrieving Parked Skype for Business Calls Retrieve Parked Skype for Business Calls on the Same Phone 1 Tap Retrieve Park Call park is not available on all servers Contact your system administrator for more inform...

Page 131: ...he system administrator Note Group Call Pickup If you sign into the phone using On Premises account you can use group call pickup feature Current Online environment does not support this feature Group call pickup is used for picking up incoming calls within a pre defined group If the group receives many incoming calls at once the user will pick up the first incoming call by dialing the group picku...

Page 132: ... phones to ring simultaneously when a user calls the boss When one party answers the call the other phone will stop ringing A boss can assign delegates and delegates can manage calls on behalf of the boss s line Boss Admin Scenario The system administrator has configured the phone number 4031 to be the delegate of phone number 4030 For more information on how to assign delegates on the Skype for B...

Page 133: ...To assign delegates using Skype for Business client 1 Open Skype for Business client 2 Sign into Skype for Business client as the person who wants to assign a delegate 3 Click the button and then click Call Forwarding Settings 4 Mark the radio box in Simultaneously ring field 5 Select My Delegates from the pull down list of Simultaneously ring 6 In the Delegates dialog box click Add Each delegate ...

Page 134: ...e Delegates dialog box 10 Click OK in the Options dialog box To remove a delegate from Skype for Business client 1 Open Skype for Business client 2 Sign into Skype for Business client as the person who wants to remove a delegate Make sure My Delegates option is not selected in either the Simultaneously ring or Forward my calls to list 3 Click Edit my delegate members ...

Page 135: ... are automatically added to the Delegates group on your phone and in the Skype for Business client To view your delegates 1 Tap Contacts 2 Tap the Delegates group Your delegate s will be displayed Viewing the Boss Group You can view the contacts for which you are assigned as a delegate in the Bosses group on your phone and in the Skype for Business client To view your bosses 1 Tap Contacts 2 Tap t...

Page 136: ...alls When a user calls the boss both boss s and delegate s phones will ring simultaneously To answer an incoming call on a boss s phone 1 Tap Answer The delegate s phone stops ringing and the touch screen of the delegate s phone is shown below To answer an incoming call on a delegate s phone 1 Tap Answer ...

Page 137: ... Hold to place the call on hold The Boss Admin screen appears on the delegate s phone screen To place a call on hold on a delegate s phone 1 Tap More Hold to place the call on hold The Boss Admin screen appears on the boss s phone screen Resuming the Held Calls Either boss or delegate can resume the held call Once one party resumes the call the other party will drop the call automatically ...

Page 138: ...sferring Calls to Boss s Voicemail If a boss is unavailable to answer calls delegates can transfer the calls directly to a boss s voicemail The caller can follow the voice prompt to leave the voicemail To transfer a delegation call to the boss s voicemail Before answering the delegation call or during a delegation call 1 Tap Boss VM to forward the incoming call to boss s voicemail directly The tou...

Page 139: ...sfully When the boss is not available to answer the transferred call or rejects the transferred call the delegate s phone displays as Transfer Failed The delegate can tap Resume to resume the call Placing a Call on Behalf of a Boss The delegate can make calls on behalf of his assigned boss s lines To place a call on behalf of a boss s line 1 Tap Contacts Bosses 2 Tap on the right of the desired bo...

Page 140: ...sired number and then tap You can also tap a desired contact from the search result list favorites screen history screen or contacts screen The delegate and third party phones display a notification indicating that a delegate is calling on behalf of a boss ...

Page 141: ...rieved appears on the top right of the screen Note Leaving the Voicemail You can leave a voicemail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system server to leave a voicemail and then hang up You can also dial the voicemail address of the Skype for business contact to leave the voicemail To leave the voicemail via phone user interface...

Page 142: ...lowing 1 When the phone prompts receiving a new voicemail tap Voice Mail 2 Follow the voice prompt to listen to your voicemails User Sign in Web Sign in When you sign into the phone using User Sign in or Web Sign In method you can manage the voicemail includes viewing a list of voicemails call back to those who left the voicemails list mark voicemails as read delete voicemails and follow the voice...

Page 143: ... 3 Follow the voice prompts to listen to your voicemails Listening to the Voicemail To listen to the voicemail 1 Tap Voice Mail 2 Tap to play the selected voicemail You can also tap the avatar of the desired voicemail and then tap ...

Page 144: ...he desired voicemail 3 Tap 4 Tap Call to call the contact from the pop up dialog box Marking the Voicemail as Read or Unread The following icons indicate the status of the voicemail Unread voicemail Read voicemail To mark the voicemail as read 1 Tap Voice Mail 2 Tap the Unread list 3 Tap the unread voicemail 4 Tap ...

Page 145: ...on will change from to To mark the voicemail as unread 1 Tap Voice Mail 2 Tap the read voicemail 3 Tap 4 Tap Mark as UnRead from the pop up dialog box The voicemail icon will change from to Deleting the Voicemail To delete the voicemail 1 Tap Voice Mail 2 Tap the desired voicemail 3 Tap ...

Page 146: ...Basic Call Features 137 4 Tap Delete from the pop up dialog box The voicemail you selected will be deleted directly ...

Page 147: ...nology that enables the called party to identify the geographical location of the calling party For example if a caller makes an emergency call to E911 the feature extracts the caller s information for the police department to immediately identify the caller s location E911 Location Tip E911 location tip will appear to prompt the user that the location of the phone is not set E911 location tip fea...

Page 148: ... down list of E911 Location Tip If you select Enabled When the location is not set the touch screen will display a location tip If you select Disabled When the location is not set the touch screen will not display a location tip 3 Click Confirm to accept the change ...

Page 149: ...ed on the Skype for Business Server Tap Edit and then enter the administrator password The phone will enter the Location screen Note Adding the Location Information The location of the phone for emergency calls can be configured on the phone or on the Skype for Business Server If your system administrator does not add location information on the Skype for Business Server you can add the location i...

Page 150: ...ept the change Location is configurable via web user interface at the path Settings Location Note Selecting the Location Mode If your system administrator has configured a location on the Skype for Business Server and you add a location manually on the phone you can select one of them to be the default location To select the location mode via phone user interface 1 Do one of the following Tap More...

Page 151: ...Save to accept the change Viewing the Location Information To view the location information via phone user interface Do one of the following Tap More Status Location Tap More Advanced default password admin Location Emergency Call You can dial emergency numbers for assistance no matter whether you set the location or not You can dial an Emergency Dial String number or Emergency Dial String Mask nu...

Page 152: ...number then the phone status will change to available after the emergency call And the phone status will restore to DND status in two hours Other statuses will not be affected by the emergency call Note Hot Desking Hot desking can be convenient for different employees or corporate executives to use the Skype for Business phone in the conference room to login to an individual account for online con...

Page 153: ...g in with the Hot Desking User Once you enable the hot desking feature on a phone you can sign out from the host user account and sign in with the hot desking user The hot desking user has access to own profile and settings To sign in with the hot desking user 1 Tap User Sign in The touch screen prompts Are you sure to start the hot desking 2 Tap OK to accept the change You can configure the hot d...

Page 154: ... To sign out from the hot desking user manually 1 Do one of the following When the phone is locked tap Sign Out When the phone is unlocked tap your avatar at the top left corner of the touch screen and then tap Sign Out The phone is signed out from hot desking user and signs in automatically with the previously signed in host user account To sign out from the hot desking user automatically 1 When ...

Page 155: ... employee lounges conference rooms and other locations where a large number of people are likely to gather Unlike other phones on the Skype for Business Server which are typically maintained by using voice policies and dial plans that are assigned to individual users common area phones do not have individual users assigned to them This chapter explains how to use the Common Area Phone Topics inclu...

Page 156: ...in Web Sign in CAP Provisioning For more information on the first four sign in methods refer to Signing into Skype for Businesson page 11 The following introduces CAP Provisioning sign in method CAP Provisioning Sign in Method If you are a technician who is given permission to provision CAP accounts You can use a web browser to provision numerous CAPs quickly To sign into a CAP using the CAP Provi...

Page 157: ...ced Phone Features 148 3 Select CAP Provisioning from the pull down list of Login Type 4 Tap Sign in The touch screen will show the pairing code and URL 5 On your computer enter the URL into your web browser ...

Page 158: ...heck the Keep me signed in checkbox so that you don t need to enter a password next time 8 Click Sign in 9 Search for the Online account you want to provision and then click Search The entry matches the characters entered will appear 10 Enter the pairing code generated on the phone e g 4ut4ahj95 into the web browser 11 Click Provision ...

Page 159: ...r profile settings by tapping User Sign in For more information refer to Signing in with the Hot Desking User on page 144 Note You can also sign into an individual phone using a CAP account via the PIN Authentication method The phone will act as a CAP too Contact your system administrator for the CAP account Some features on the CAP are unavailable compared with individual phone Contact your syste...

Page 160: ...a central site or data center It allows branch site users to continue to have Enterprise Voice service and voicemail if voicemail rerouting settings are configured when the branch site loses the connection to the central site When the WAN connection between the branch site and central site is unavailable the phone goes into resiliency mode Branch site user on the phone stays signed in with an indi...

Page 161: ...e to receive the voicemail as exchange is unreachable Calls between the branch office phones can be transferred to another branch site user Call forward settings cannot be changed By default the phone can still download location information configured on the Skype for Business Server When the WAN connection between the branch site and central site becomes available the phone comes out of resilienc...

Page 162: ...ime and date correctly Check if you have configured the phone to obtain the time and date from the SNTP server automatically If the phone fails to connect the SNTP server contact your system administrator for more information You can also configure the time and date manually For more information refer to Time Date on page 41 How can I find the basic information of the Skype for Business phone Tap ...

Page 163: ...sn t the Skype conference appointment meeting or event set up in outlook display on the Calendar menu Ensure that your sign into the phone using User Sign in or Web Sign In method Ensure that the Exchange is running properly Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting tap the Volume key when the phone is idle For more information refer to Vol...

Page 164: ...erface 1 Click on Settings Configuration 2 Click Start to begin capturing signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop to stop the capture 5 Click Export to open file download window and then save the file to your local system How to export import the phone configurations We may need you to export the phone configurations to help analyze problem In some instances ...

Page 165: ...to import the configuration file Note Export All Diagnostic Files Your system administrator may ask you to export all diagnostic files to analyze your phone problem To export all diagnostic files via web user interface 1 Click on Settings Configuration 2 Click Start in the Export All Diagnostic Files field to begin capturing signal traffic The local log level will be automatically set to 6 3 Repro...

Page 166: ...system How to export call log User can access call logs by downloading them to the local system for diagnosis purpose To export the call log via web user interface 1 Click on Settings Configuration 2 Click Export to open file download window and then save the file to your local system How to change the user password To change the user password via web user interface 1 Click on Security Password ...

Page 167: ...u can also contact your system administrator for help Note How to reboot the phone To reboot the phone via phone user interface 1 Tap More Advanced default password admin Reboot 2 Tap Reboot If signing into the web user interface of the phone with the user credential you need to enter the current user password in the Old Password field User password is configurable via web user interface only ...

Page 168: ...are The browser pops up the dialog box Firmware of the SIP Phone will be updated It will take 5 minutes to complete Please don t power off 4 Click OK to confirm upgrading CP960 Skype for Business phone can be also upgraded from the Skype for Business Server For more information on how to upgrade the CP960 Skype for Business phone from the Skype for Business Server refer to Updating Phone Firmware ...

Page 169: ...ut still do not solve the problem This operation will delete all your personal configuration settings and reset all settings to the manufacturer default setting Note To reset the phone via phone user interface 1 Tap More Advanced default password admin Reset to Factory 2 Tap Reset The touch screen prompts Reset to factory setting Check with your system administrator if you want to keep some person...

Page 170: ...ch screen prompts Initializing The phone will be reset to factory sucessfully after startup Note When the phone is idle you can also long tap the left Mute key to reset the phone Reset of the phone may take a few minutes Do not power off until the phone starts up successfully ...

Page 171: ...d these safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device ...

Page 172: ...roduct or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable t...

Page 173: ...s Torshavn GMT Greenland Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary Budapest Italy Rome Luxembourg Luxembourg Macedonia Skopje Namibia Windhoek Netherlands Amsterdam Spain Madrid Swit...

Page 174: ...stralia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka Time 12 45 New Zealand Chatham Islands 13 Tonga Nukualofa 13 30 Chatham Islands 14 Kiribati ...

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