Yealink CP960 Skype for Business, User Manual

Page: 102 / 174

Basic Call Features
93
To set a ringtone for the response group via phone user interface
:
1.
Tap
More
->
Basic
->
Sounds
->
Ring Tones
->
Response Group
.
2.
Tap the desired ringtone.
3.
Tap
Save
to accept the change.
Call Queue
If you sign into the phone using Online account, you can use call queue feature. On-Premises
environment does not support this feature.
The call queue is a feature that route and queue incoming calls to group members, called
agents, such as to a help desk or a customer service desk.
When someone calls in to a phone number that is set with a call queue, they will hear a
greeting first (if any is setup), and then they will be put in the queue and wait for the available
call agent. The person calling in will hear music while they are placed on hold and waiting, and
the call in the queue will ring all call agents at the same time. After a call agent accepts the call,
other agents’ phones stop ringing.
Note
Inbound Private Line
If you sign into the phone using On-Premises account, you can use inbound private line
feature. Current Online environment does not support this feature.
In many organizations, bosses have administrative secretaries who answer their office phones
for them. This is easily accomplished on the Skype for Business Server by using call delegation.
As a result, if one people dial the primary line of the boss, the phones of the delegate will ring
simultaneously.
The system administrator can assign a private line to boss in one of the following situations
occurs:

The boss doesn’t want to miss important calls denied by his DND status.

The boss doesn’t want the delegate to answer some important or confidential calls for
him.

The boss wishes his friends and families to reach him directly or bypass his delegate.
Characteristics of Private Lines:

A user can have only one private line.

A user with a private line has only one voicemail.

Calls to the private telephone line ring through. They do not follow "Do Not Disturb" rules.
Call queue can be configured on Server only. Contact your system administrator for more
information.