Yamaha TW-E3B User Manual Download Page 35 | Manualshive

Page: 35 / 51

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No sound can be heard

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The earphones are not connected to a Bluetooth device.

Pair this product.

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“Pairing for the First Time” (p.15)

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“Pairing with a Different Device” (p.18)

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The volume is too low.

Raise the volume.

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“Playing back music on this product” (p.24)

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The music stopped playing back.

Start playback.

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“Playing back music on this product” (p.24)

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Troubleshooting > No sound can be heard

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Summary of Contents for TW-E3B

Page 1: ...Truly Wireless Earphones User Guide EN ...

Page 2: ...g Battery Power 14 Bluetooth Connectivity 15 Pairing for the First Time 15 Pairing with a Different Device 18 Connecting to a Device Already Paired 21 Wearing This Product 22 Putting on the earphones 22 Replacing the eartips 23 Operation Music Playback and Phone Calls 24 Playing back music on this product 24 Talking on the phone 25 Starting the voice assistant 26 Dedicated Application 27 Using the...

Page 3: ...35 Sound can only be heard from one earphone 36 Sound is not good or sounds strange 37 The sound is distorted noisy or choppy 38 Using only one of the earphones 39 Resetting and initializing the product 40 Updating the firmware 43 List of support centers 44 Appendix 45 List of operations 45 List of indicator displays and audio messages 47 Specifications 49 Trademarks 50 3 Contents ...

Page 4: ...failure damage or malfunction and data loss as well as to protect the environment NOTE Indicates notes on instructions restrictions on functions and additional information that may be helpful All illustrations and screens shown in this documentation are for explanatory purposes All company names product names and other such listings in this documentation are the registered trademarks or trademarks...

Page 5: ...ds that get on the earphones before placing them back in the charging case About IPX IPX refers to a product s liquid ingress protection as cited in JIS C 0920 the harmonized standard of IEC 60529 Degrees of protection provided by enclosures IP Code These are provisions that guarantee the performance of a product in fresh water or tap water at room temperature This does not guarantee equivalent pe...

Page 6: ... of the human ear where the low and high end sounds become harder to hear at lower volumes as well as how things sound differently in different listening environments this feature corrects the sound balance for the optimal sound to match the volume By rendering a natural sound that s easy to listen to this feature reduces the load on your ears caused by excessive levels Smartphone feature support ...

Page 7: ...of the accessories are included with this product Earphones a b a Function key b Indicator Charging case c d Front Back c Charging indicators d Charging connector USB power cable 30 cm 11 3 4 in type A to C 7 Introduction Accessory and part names ...

Page 8: ...te The M size eartips are pre attached XS S M L Quick Start Guide Safety Brochure NOTE The earphones feature a built in microphone The charging case contains a battery for charging the earphones 8 Introduction Accessory and part names ...

Page 9: ...ing case The earphone indicators light up red while charging and turn off when charging is completed Charging takes about 2 hours NOTE When the remaining battery power of the charging case is completely depleted while charging the earphones the earphones will turn on Once you place the earphones in the charging case the indicators on the charging case will show the remaining battery power for five...

Page 10: ...charging this product inside of China be sure to use a USB power adaptor that is approved by CCC Charge this product within a temperature range of 5 to 40ºC 1 2 3 Front Charging indicators 1 Plug the USB power cable type C side into the charging case 2 Plug the USB power cable type A side into the USB power adaptor 3 Plug the USB power adaptor into the power outlet Charging will begin Charging tak...

Page 11: ...ort on your computer instead of using a USB power adaptor Once you place the earphones in the charging case the indicators on the charging case will show the remaining battery power for five seconds except when the charging case itself is still charging 11 Charging and Powering Charging the charging Case ...

Page 12: ...emoved from the charging case or if they do not turn on when removed from the charging case hold down the function key on each earphone L R until their indicators light up blue When an earphone is low on battery power its indicator will flash red three times when the power is turned on If this happens charge the earphone Related links Remaining Battery Power p 14 12 Charging and Powering Turning o...

Page 13: ... hold down the function key on each earphone L R until the indicators light red You will hear the Power Off audio message in the earphones Red Lights up for 1 sec 5 sec Earphone L Earphone R When the remaining battery power of the charging case is depleted the earphones will not turn off even when they are placed in the charging case If this happens use the function keys on each earphone to turn t...

Page 14: ...ining Battery Low small amount of charge remaining Indicators on earphones Flashes three times red small amount of charge remaining NOTE You can check the remaining battery power of the charging case at the following times While charging the charging case Right after placing the earphones into the charging case except when the charging case itself is charging Related links Charging the charging Ca...

Page 15: ...h that device Search tag Q02 Pairing 1 Remove the earphone R from the charging case The indicator lights up as shown below and the unit enters pairing standby mode Do not take out earphone L yet Red Blue Flashes alternately 2 Activate Bluetooth on your Bluetooth device A list of Bluetooth devices that can be connected will be shown 15 Bluetooth Connectivity Pairing for the First Time ...

Page 16: ...age in the earphone Blue Lights up for 20 sec Earphone R 4 Next remove earphone L When the indicator lights up purple for one second it is ready for use When you see a message on your Bluetooth device to register pair earphone L follow the instructions to pair The other earphone may be listed as Headset depending on the Bluetooth device Purple Lights up for 1 sec Purple Lights up for 1 sec 16 Blue...

Page 17: ...ed as Disconnected on the setting screen of your Bluetooth device However this is not a problem if you can hear the audio in both earphones For Bluetooth devices that support Qualcomm TrueWireless Stereo Plus TWS the status of both earphones will be Connected Related links Pairing with a Different Device p 18 Connecting to a Device Already Paired p 21 Using the Headphones Controller app p 27 17 Bl...

Page 18: ... their indicators light up red The power will turn off 5 sec Red Lights up for 1 sec Earphone L Earphone R 2 Keep pressing the function key on earphone R until its indicator lights up as shown below You will hear the Pairing audio message in earphone R and the earphone will enter pairing standby mode 5 sec Blue Red Flashes alternately Earphone R 3 Activate Bluetooth on the Bluetooth device A list ...

Page 19: ...s up for 20 sec 5 Hold down the function key on the earphone L for about two seconds until its indicator lights blue 2 sec Blue Lights up for 1 sec Earphone L After this the indicator lights up purple for one second and the earphone is ready for use When you see a message on your Bluetooth device to register pair earphone L follow the instructions to pair The other earphone may be listed as Headse...

Page 20: ...device beyond the maximum number the information for device you first paired the oldest pairing will be deleted This product does not support multi point connectivity connection to multiple devices at the same time Related links Pairing for the First Time p 15 Connecting to a Device Already Paired p 21 Using the Headphones Controller app p 27 20 Bluetooth Connectivity Pairing with a Different Devi...

Page 21: ...y are waiting for a connection or are in pairing standby mode Make the connection to the earphones from your Bluetooth device NOTE One of the earphones L or R will be the primary earphone when connecting according to their remaining battery power The earphones will appear in the list shown on the Bluetooth device as shown below Earphone L Yamaha TW E3B L Earphone R Yamaha TW E3B R The other earpho...

Page 22: ... the L Left and R Right sides to make sure they are worn in the correct ear and insert them into your ear Move the earphones to adjust them so that they fit well in your ears after you put them on Related links Replacing the eartips p 23 22 Wearing This Product Putting on the earphones ...

Page 23: ... The earphones come pre attached with M size eartips CAUTION Do not use broken eartips or wear the earphones without eartips Doing so may damage your ears Firmly attach the eartips Failure to do so may cause them to come loose inside your ears which may damage your ears If an eartip comes loose inside your ear consult a physician Once removed keep the eartips out of reach of children to avoid them...

Page 24: ...wo seconds Take your finger off the key once you hear the beeping sound Go back to the beginning of the song while in the middle of the song or back to the previous song when at the beginning of a song Hold down the function key on earphone L until you hear a beep sound about two seconds Take your finger off the key once you hear the beeping sound The operation may differ depending on the Bluetoot...

Page 25: ...function key on earphone R for at least two seconds when the call is coming in Take your finger off the key once you hear the beeping sound Turn the volume up Press the function key on earphone R two times in a row during the call Turn the volume down Press the function key on earphone L two times in a row during the call NOTE When a call is coming in any music being played will be paused Music pl...

Page 26: ... 1 2 2 1 Press the function key on the earphone R three times in a row The voice assistant will start and you can operate it using your voice NOTE The operations for the voice assistant feature will vary depending on your Bluetooth device See the user s manual of your Bluetooth device for details To finish listening to the voice assistant operate your Bluetooth device 26 Operation Music Playback a...

Page 27: ...es Search tag Q03 App This app will let you do the following Show the status of your earphones headphones such as remaining battery power Make detailed settings on your earphones headphones Install the app from the App Store iOS devices or from Google Play Android devices See the information about the app on each store for details 27 Dedicated Application Using the Headphones Controller app ...

Page 28: ...product will automatically adjust the sound quality according to the playback volume This feature adjusts the frequency balance offering rich sound quality playback even at a low volume Settings ON default setting enables LISTENING CARE OFF disables LISTENING CARE Auto Power Off Sets the time it takes for the power to turn off after Bluetooth has been disconnected Settings OFF 5min default setting...

Page 29: ... Firmware Update Checks whether new firmware has been released and performs updates User Guide Accesses the User Guide Google Analytics Displays information regarding Google Analytics 29 Dedicated Application App settings ...

Page 30: ...arging the charging Case p 10 Update the firmware of this product to the latest version Updating the firmware p 43 Check the following items according to the trouble you are experiencing Cannot connect p 31 Power will not turn on p 32 The product cannot be charged p 33 The product does not operate or play back p 34 No sound can be heard p 35 Sound can only be heard from one earphone p 36 Sound is ...

Page 31: ...ation for device you first paired the oldest pairing is deleted Pair this product once more Pairing with a Different Device p 18 This product may already be connected to another Bluetooth device On your Bluetooth device remove the connection with this product and then connect this product again This product and your Bluetooth device may be too far apart Move this product closer to the Bluetooth de...

Page 32: ...ted while charging the earphones Turn on the power manually by holding down the function key on each earphone L R until their indicators light blue After this charge the charging case Turning on the power p 12 The product is temporarily not functioning in a stable way Reset the earphone Resetting and initializing the product p 40 32 Troubleshooting Power will not turn on ...

Page 33: ... computer Turn the power of your computer on and then charge this product You may have been using a USB power cable other than the one included with this product Use the included USB power cable to make sure the product correctly charges 33 Troubleshooting The product cannot be charged ...

Page 34: ...e earphones after charging is finished There is not enough battery power Charge the earphones Charging the earphones p 9 Charging the charging Case p 10 The product is temporarily not functioning in a stable way Reset the earphone Resetting and initializing the product p 40 34 Troubleshooting The product does not operate or play back ...

Page 35: ...is product Pairing for the First Time p 15 Pairing with a Different Device p 18 The volume is too low Raise the volume Playing back music on this product p 24 The music stopped playing back Start playback Playing back music on this product p 24 35 Troubleshooting No sound can be heard ...

Page 36: ...erates sound from only one channel Check whether you can hear sound coming from both left and right channels by playing back sound from a different app One of the earphones might be turned off Turn the power on Turning on the power p 12 The connection information for the registered Bluetooth device may not be working properly Delete the connection information of this product from the Bluetooth dev...

Page 37: ...sides L R Check that the left L and right R earphones are worn on the correct sides Putting on the earphones p 22 The eartips don t fit my ears Replace the eartips with the size that match your ear shape Replacing the eartips p 23 37 Troubleshooting Sound is not good or sounds strange ...

Page 38: ...acing the connected Bluetooth device as close to this product as you can Devices with wireless network connectivity may transmit signals that obstruct Bluetooth communications In this case turn off the wireless network connectivity feature on your Bluetooth device The product is temporarily not functioning in a stable way Reset the earphone Resetting and initializing the product p 40 38 Troublesho...

Page 39: ...ction to convert stereo sound to monaural sound The L and R side function keys on the earphones work differently For instance you can only turn the volume up or down when you are using one earphone When using only one earphone use your Bluetooth device to operate controls like playback or talking on the phone 39 Troubleshooting Using only one of the earphones ...

Page 40: ...ng case 2 After at least 10 seconds remove the earphone R from the charging case 3 Next remove the earphone L from the charging case Initializing This will restore all of the earphone settings to their factory defaults The information for devices registered paired will be deleted 1 Place the earphones L R in the charging case The indicators light up red when charging is completed the indicators wi...

Page 41: ...h purple After the indicators flash purple twice they will light up red again Purple Flashes two times Red Lights up 3 Remove the earphone R from the charging case Make sure that the indicator lights up as shown below Red Blue Flashes alternately 41 Troubleshooting Resetting and initializing the product ...

Page 42: ...ne second follow the steps below Flashes alternately Purple Lights up for 1 sec Not lit Red Blue Purple Lights up for 1 sec 5 Place the earphones L R in the charging case The earphones are now initialized Related links Pairing for the First Time p 15 42 Troubleshooting Resetting and initializing the product ...

Page 43: ... the following while the firmware is being updated Placing the earphones in the charging case Turning the power of this product off Closing the Headphones Controller app or using another app Turning your smartphone off Canceling the connection between your smartphone and this product 1 On the main screen of the Headphones Controller app open the menu 2 Tap Check for updates If new firmware has bee...

Page 44: ... Japan Please contact the store where you purchased this product or the Product Support Center as listed in the Quick Start Guide included with this product For customers outside of Japan Please contact your nearest authorized Yamaha dealer or service center https manual yamaha com av support 44 Troubleshooting List of support centers ...

Page 45: ...times in a row Music playback Pause play Function keys on earphone L or R Skip to the next song Function key on earphone R hold down until you hear a beep sound Go back to the beginning of the song or skip to the previous song Function key on earphone L hold down until you hear a beep sound The operation may differ depending on the Bluetooth device or app you use Phone calls Receive a phone call F...

Page 46: ...old down the function keys on the earphones L and R with the power off L earphone two seconds R earphone five seconds Start voice assistant Function key on earphone R press quickly three times in a row 46 Appendix List of operations ...

Page 47: ...ghts up blue for approx 20 sec and turns off Power off Lights for one second red and turns off Connection with earphone L and earphone R complete Lights up for one second purple and turns off Indicator display when charging Charging Lights up red Charging completed Not lit Charging case indicator display When the charging case is not connected to a power source For five seconds right after placing...

Page 48: ...ed connecting Pairing Failed Pairing unsuccessful Connected Finished connecting to Bluetooth device Disconnected Disconnected from Bluetooth device Related links Charging the earphones p 9 Charging the charging Case p 10 Turning on the power p 12 Turning off the power p 13 Remaining Battery Power p 14 Pairing for the First Time p 15 Pairing with a Different Device p 18 Connecting to a Device Alrea...

Page 49: ...ctions Maximum number of pairable devices 3 Rechargeable battery Internal rechargeable battery Lithium ion battery Charging time to full capacity Earphones approx 2 hours Charging case approx 2 hours Continuous playback time Approximately 6 hours Number of earphone charging cycles available with charging case when charging case is fully charged Approx 3 times Temperature range for usage when charg...

Page 50: ...X is product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark registered by Qualcomm Incorporated in the U S A and other countries aptX is a trademark registered by Qualcomm Technologies International Ltd in the U S A and other countries Android and Google Play Android and Google Play are trademarks of Google LLC App StoreSM The App Store is a service mark of Apple Inc ...

Page 51: ...om Yamaha Downloads https download yamaha com Manual Development Group 2021 Yamaha Corporation Published 05 2021 AMOD C0 AV20 0112 Layout Folder YMH_PDF_Manual_A5 Stylesheet Name 01_YMH_PDF_Manual_A5_En Multi Stylesheet Version 2021 04 13 ...

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