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Troubleshooting
The Internet radio cannot be played.
The selected Internet radio station is currently not available.
There may be a network problem at the radio station, or the service may
have been stopped. Try the station later or select another station.
The selected Internet radio station is currently broadcasting silence.
Some Internet radio stations broadcast silence at certain of times of the day.
In this case, no sound is output even if the radio waves are received. Try the
station later or select another station.
Access to the network is restricted by the firewall settings of your network
devices (such as the router).
Check the firewall settings of your network devices. The Internet radio can be
played only when it passes through the port designated by each radio
station. The port number varies depending on the radio station.
The “MusicCast CONTROLLER” app does
not detect the unit.
The unit and mobile devices are not in the same network.
Check the network connections and your router settings, and then connect
the unit and the PC to the same network.
Update of the firmware failed.
The network connection is unstable.
Try updating again after a while.
The unit cannot connect to the Internet via
a wireless router (access point).
The unit and the wireless router (access point) are too far apart.
Place the unit and the wireless router (access point) closer to each other.
There is an obstacle between the unit and the wireless router (access point).
Place the unit and the wireless router (access point) without any obstacle
between them.
Wireless network is not found.
Wireless communication is interrupted by the electromagnetic waves
emitted from a microwave oven or other wireless devices.
When using the unit via wireless connection, place it away from devices
emitting electromagnetic waves.
Access to the network is restricted by the firewall settings of your wireless
router (access point).
Check the firewall setting of the wireless router (access point).
The iPhone does not recognize the unit
when using AirPlay.
A multi-SSID supported router is used.
The network separation function of the router may prevent the iPhone from
accessing the unit. When connecting an iPhone, use SSID that can access the
unit.
Problem
Cause
Solution
