50
En
Troubleshooting
■
Network
Problem
Possible cause
Remedy
See
page
The network function
cannot be used.
The network information (IP address) has
not been properly acquired.
Enable the DHCP server function on the router. In the
settings menu of this unit, set “DHCP” to “On".
When manually setting network information without
using a DHCP server, make sure that the IP address of
this unit is different from that of other devices on the
network.
The unit cannot
connect to the
Internet via wireless
LAN router (access
point).
The power on the wireless LAN router
(access point) is off.
Turn on the power of the wireless LAN router (access
point).
—
The unit is too far from the wireless LAN
router (access point).
Set up this unit closer to the wireless LAN router
(access point).
—
There is an object blocking the signal path
between this unit and the wireless LAN
router (access point).
Set up this unit so that there is a clear signal path
between this unit and the wireless LAN router (access
point).
—
A wireless network
cannot be found.
A device emitting electromagnetic waves
(such as a microwave oven, a wireless
device and so on) may be located nearby.
When connecting wirelessly, do not use this unit near
devices that emit electromagnetic waves.
—
Access to the network is restricted, due to
a firewall on the wireless LAN router
(access point).
Check the firewall settings of the wireless LAN
router (access point).
—
The computer (server)
cannot be detected.
The media sharing settings on the
computer (server) may be incorrect.
Change the media sharing settings so that this unit
can access the folder on the computer (server).
Access is restricted due to the security
settings on the computer (server) or router.
Check the security settings on the computer (server)
and router.
—
This unit and the computer (server) are
not connected to the same network.
Check the network and router settings, to make sure
that they are connected to the same network.
—
The files on the
computer (server)
cannot be displayed
(played back).
The file format may not be compatible
with this unit or with the computer
(server).
Use a file format that is compatible with this unit and
with the computer (server). See “Devices and File
Formats Supported” (p. 52) for a list of music files
supported by this unit.
Internet radio cannot
be played.
Service may be stopped on the currently
selected radio station.
Data may not be able to be received from the radio
station due to a network error, or service at the radio
station itself may be paused. Try playing back again
after a while, or select a different radio station.
—
The currently selected radio station is
broadcasting silence.
Some radio stations broadcast silence at some times
of the day. During these times, even though the
broadcast can be received, you will not hear anything.
Try playing back again after a while, or select a
different radio station.
—
Access to the network is restricted due to
the firewall settings on a network device,
such as a router.
Check the firewall settings. Note that Internet radio
can only be played back via the ports specified by the
radio station in question. The port numbers may
differ, depending on the radio station.
—
This unit cannot be
detected when using
AirPlay on an iPhone.
You may be using a router that supports
multiple SSIDs.
The network separator function on the router may be
preventing this unit from being accessed. When
connecting to this unit with an iPhone, use an SSID
on which this unit can be accessed (try connecting via
the primary SSID).
—
The unit is not
detected when using
a dedicated
application on a
mobile device.
This unit and the mobile device are not
connected to the same network.
Check the network and router settings, to make sure
that they are connected to the same network.
—
You may be using a router that supports
multiple SSIDs.
The network separator function on the router may be
preventing this unit from being accessed. When
connecting to this unit with an iPhone, use an SSID
on which this unit can be accessed (try connecting via
the primary SSID).
—
