Limited Warranty and Limitation of Liability
Limited Warranty
the outside of the shipping container and the serial number
and model of the returned product must match the RMA.
Products returned without a RMA number will be returned to
the customer. The product must contain all of the original
accessories and be properly packaged. Products returned to
Yamaha Unified Communications must be sent prepaid, and it
is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or
damage does not transfer to Yamaha Unified Communications
until the returned item is received by Yamaha Unified
Communications. The repaired or replaced item will be shipped
to Customer, via standard economy shipping methods and at
Yamaha Unified Communications’ expense, not later than thirty
(30) days after Yamaha Unified Communications receives the
defective product, and Yamaha Unified Communications will
retain risk of loss or damage until the item is delivered to
Customer for a period of up to 30 days from the day the RMA
is written. If the replacement or repaired until does not arrive
within 30 days and the customer does not inform Yamaha
Unified Communications customer service within said 30 days
of a failure of delivery or defective products delivered, the
customer is solely responsible for the damages and costs
associated with replacing the missing or damaged product. Any
customer request for expedited shipping will be considered on
a case-by-case basis and will be at the sole expense of the
customer. Any product found to be not covered under the
terms of this warranty, per the exclusions listed below, will be
treated as an out-of-warranty service and will be billed to the
customer according to the Yamaha Unified Communications
Product Repair Policy. The sole exceptions to the term of this
warranty are those listed as part of the Yamaha Unified
Communications DOA Replacement Policy.
Yamaha Unified Communications warrants to the end user
(“Customer”)
that this product will be free from significant defects in
workmanship and materials, under normal use and service, for
one year from the date of purchase from Yamaha Unified
Communications or its authorized reseller provided the
customer provides proof of purchase that demonstrates that
the product is still within the warranty period and contacts
Yamaha Unified Communications customer service, regarding
warranty claims, within the warranty period. Yamaha Unified
Communications’ sole obligation under this express warranty
shall be, at Yamaha Unified Communications’ option and
expense, to repair the defective product or part, deliver to
Customer an equivalent product or part to replace the
defective item, or if neither of the two foregoing options is
reasonably available, Yamaha Unified Communications may, in
its sole discretion, refund to Customer the purchase price paid
for the defective product upon Customer’s return of the
defective product. All products that are replaced will become
the property of Yamaha Unified Communications. Replacement
products or parts may be new or reconditioned. Yamaha
Unified Communications warrants any replaced or repaired
product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer.
Products returned to Yamaha Unified Communications must be
issued a valid Return Material Authorization (“RMA”) number.
To request an RMA, contact Yamaha Unified Communications
Customer Service. Prior to receiving an RMA, the product must
be first troubleshot and determined to be defective by a
Yamaha
Unified
Communications
Technical
Support
Technician.
Product
returned
to
Yamaha
Unified
Communications must have a valid RMA # clearly marked on
Exclusions and Remedies
Yamaha Unified Communications will not be liable under this
limited warranty if its testing and examination disclose that
the alleged defect or malfunction in the product does not exist
or results from:
►
Failure to follow Yamaha Unified Communications’
installation, operation, or maintenance instructions;
►
Product modification or alteration, including but not
limited to modification or removal of the serial number.
►
Use of common carrier communication services accessed
through the product;
►
Failure of Consumable Components and Accessories
including but not limited to batteries and cables.
►
Abuse, misuse, negligent acts or omissions of Customer
and persons under Customer’s control; or
►
Acts of third parties or products, act of God, accident,
fire, lightning, power surges, outages, or other hazards, or
any other cause outside of Yamaha Unified
Communications’ reasonable control.
WARRANTY EXCLUSIVE. IF A YAMAHA UNIFIED
COMMUNICATIONS PRODUCT DOES NOT OPERATE
AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE PURCHASE
PRICES PAID, AT YAMAHA UNIFIED
COMMUNICATIONS’ OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF
ALL OTHER WARRANTIES, TERMS OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER IN FACT OR BY
OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. YAMAHA UNIFIED COMMUNICATIONS
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
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