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Goulds is a registered trademark of Goulds Pumps, Inc. and is used under license.
© 2019 Xylem Inc. IM038 Revision Number 7 March 2019
Xylem Inc.
2881 East Bayard Street Ext., Suite A
Seneca Falls, NY 13148
Phone: (866) 325-4210
Fax: (888) 322-5877
www.xylem.com/goulds
LIMITED CONSUMER WARRANTY
For goods sold for personal, family or household purposes, Seller warrants the goods purchased hereunder (with the exception of membranes,
seals, gaskets, elastomer materials, coatings and other “wear parts” or consumables all of which are not warranted except as otherwise provided
in the quotation or sales form) will be free from defects in material and workmanship for a period of one (1) year from the date of installation or
eighteen (18) months from the product date code, whichever shall occur first, unless a longer period is provided by law or is specified in the product
documentation (the “Warranty”).
Except as otherwise required by law, Seller shall, at its option and at no cost to Buyer, either repair or replace any product which fails to conform
with the Warranty provided Buyer gives written notice to Seller of any defects in material or workmanship within ten (10) days of the date when any
defects or non-conformance are first manifest. Under either repair or replacement option, Seller shall not be obligated to remove or pay for the
removal of the defective product or install or pay for the installation of the replaced or repaired product and Buyer shall be responsible for all other
costs, including, but not limited to, service costs, shipping fees and expenses. Seller shall have sole discretion as to the method or means of repair
or replacement. Buyer’s failure to comply with Seller’s repair or replacement directions shall terminate Seller’s obligations under this Warranty and
render this Warranty void. Any parts repaired or replaced under the Warranty are warranted only for the balance of the warranty period on the parts
that were repaired or replaced. The Warranty is conditioned on Buyer giving written notice to Seller of any defects in material or workmanship of
warranted goods within ten (10) days of the date when any defects are first manifest.
Seller shall have no warranty obligations to Buyer with respect to any product or parts of a product that have been: (a) repaired by third parties other
than Seller or without Seller’s written approval; (b) subject to misuse, misapplication, neglect, alteration, accident, or physical damage; (c) used in a
manner contrary to Seller’s instructions for installation, operation and maintenance; (d) damaged from ordinary wear and tear, corrosion, or chemical
attack; (e) damaged due to abnormal conditions, vibration, failure to properly prime, or operation without flow; (f) damaged due to a defective
power supply or improper electrical protection; or (g) damaged resulting from the use of accessory equipment not sold or approved by Seller. In any
case of products not manufactured by Seller, there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s
supplier of such products.
Goulds Water Technology Policy Concerning Online Sales to Consumers.
Homeowners using the Internet to locate information regarding
residential water systems, residential wastewater systems, controls and tanks may discover several sites offering a direct-to-consumer purchasing
opportunity. Residential water and wastewater systems are mission critical applications and are designed to be installed by qualified professionals.
Goulds Water Technology has an extensive nationwide network of distributors and dealers, including authorized resellers. For a complete view of
Goulds Water Technology recognized distributors, dealers and authorized resellers, please refer to our locator at: http://goulds.com/sales-service/
No warranty is offered on Goulds Water Technology equipment purchased over the Internet, including web-based options from unauthorized
retailers. This policy is necessary to ensure that Goulds Water Technology equipment is installed properly, in compliance with applicable laws, rules
and codes, in a manner that addresses safety concerns and the proper performance of Goulds Water Technology equipment.
THE FOREGOING WARRANTY IS PROVIDED IN PLACE OF ALL OTHER EXPRESS WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING BUT
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE (1)
YEAR FROM THE DATE OF INSTALLATION OR EIGHTEEN (18) MONTHS FROM THE PRODUCT DATE CODE , WHICHEVER SHALL OCCUR FIRST.
EXCEPT AS OTHERWISE REQUIRED BY LAW, BUYER’S EXCLUSIVE REMEDY AND SELLER’S AGGREGATE LIABILITY FOR BREACH OF ANY OF THE
FOREGOING WARRANTIES ARE LIMITED TO REPAIRING OR REPLACING THE PRODUCT AND SHALL IN ALL CASES BE LIMITED TO THE AMOUNT
PAID BY THE BUYER FOR THE DEFECTIVE PRODUCT. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY OTHER FORM OF DAMAGES, WHETHER
DIRECT, INDIRECT, LIQUIDATED, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED
TO LOSS OF PROFIT, LOSS OF ANTICIPATED SAVINGS OR REVENUE, LOSS OF INCOME, LOSS OF BUSINESS, LOSS OF PRODUCTION, LOSS OF
OPPORTUNITY OR LOSS OF REPUTATION.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which may vary from state to state.
To make a warranty claim, check first with the dealer from whom you purchased the product or visit www.xyleminc.com for the name and location of
the nearest dealer providing warranty service.
Summary of Contents for GOULDS RGS Series
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