KPM(T) Series Flat Panel Industrial Monitor
Chapter 6 – Maintenance
49
143448 (
D
)
If you find it necessary to contact Technical Support for assistance, please have the
following information at hand:
1. Serial number and model number.
2. The operating system type and version (i.e., Microsoft Windows NT version
4.0 used on host computer).
3. Exact wording of system error messages encountered.
4. Any relevant output listing from the Microsoft Diagnostic utility (MSD) or
other diagnostic applications.
5. Details of attempts made to rectify the problem(s) and results.
6. The log number assigned from
Pro-face
Technical Support if this
is an ongoing problem.
7. The name of the Technical Support Engineer with whom you last spoke, if
known.
Product Repair Program
Pro-face
’s Product Repair & Customization Department (PR&C) restores
equipment to normal operating condition and implements engineering changes that
enhance operating specifications.
Pro-face
tests products returned to
Pro-face
with the standard
Pro-face
test diagnostics.
Follow the steps below to prepare the unit for shipment:
1. Obtain a Return Merchandise Authorization (RMA) number for your unit by
calling your nearest
Pro-face
Repair Department or Xycom
Automation, LLC.
at 734-429-4971.
2. Please have the following information:
••••
Company name, shipping and billing address
••••
Type of service desired: product repair or product exchange
••••
Product model number, part number, quantity, serial number(s), and warranty
status
••••
Failure mode and failure systems
••••
Purchase order number or repair order number
3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
