XtendLan XL-ICA562M1CIR, User Manual

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7.3 Troubleshooting of network connection
7.3.1 Cannot connect with network
Check with "7.2.2 Network cable(LAN cable) and cable connection check". [PING Test]
① In case camera uses Static/Public IP : input "Ping IP address" to command window of PC and
check response.
② In case camera uses dynamic/public IP : If user cannot find camera's IP address, reset hardware
and connect PC with the camera through cross cable and ping test by entering "192.168.1.8".
③ In case camera uses private IP through IP sharing device : Do ping test of private IP address set
for camera in PC that is connected in the local network through IP sharing device.
[Reference] Please refer to "PING Test of Basic Network".
If "ping test"get response, network setting for camera is done correctly.
Ping test is okay but there is no connection, check with "7.3.2 check port setting".
7.3.2 Check port setting
If user can't connect with camera even though "Ping test" is okay, please check port setting by the
following steps.
The unit uses 3 ports as follow.
Web Connection Port : Port 80 TCP
Authentication, Control and video streaming port : Port 9000 TCP
① Not available to connect to web
If it is not available even to connect to web, check web connection port because web connection port
may be set with other number is not "80".
Use IP Finder program.(Default value of web port is "80".)
[Reference] Web port "80" can not be available in some internet service.
In this case, go to the administrator's page and change the web port.
② Problem in video monitoring
In case there is problem in video monitoring even though there is no problem in web connection,
check if "Authentication and Control Port" and "Video Streaming.
Port" of the unit is set on IP sharing device(Refer to the manual of IP sharing device regarding Port
forwarding).
[Reference] It is strongly recommended to register the number under 9999 of port.
Port Number more than "10,000" can not be available in some network.