Xoro HMT 360Q, Quick Start Manual

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HMT 360Q 23
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Troubleshooting
Please read the following information to find out the possible cause of a problem before contacting
service
Perform repairs never even through, please let this always qualified personnel. Contact the service
technician if the following faults:
•
If the power supply or power cable is defective.
•
If objects have fallen into the unit.
•
If the device has come into contact with water.
•
If the unit does not work use. .
•
If the unit has been dropped and if the product has power fluctuations.
Use original spare parts and accessories. Unauthorized substitutions may result in short circuits or
fires and other mishaps.
Phone:
+49 4161 800 24 24 (Mo-Fr: 09-17:30 Uhr)
eMail: support@ersservice.de
ERS GmbH Elektronik Repair Service
Weidegrund 3
21614 Buxtehude / Niedersachsen
Germany
Problem Solution
Device does not turn
on
•
Check whether the power adapter is properly connected to the power
outlet.
•
Check if the cable of the power supply is properly connected to the
device.
•
Pull the plug out, wait 1 minute and then plug the connector back on.
No Sound
•
Check to see if mute is activated in the volume control (mute)
•
Turn up the volume until you hear the sound
No internet connection
•
Check if the wireless router is working properly.
•
Check whether the parameters on Xoro HMT 360Q are correct. Take
for example on the DHCP setting.
•
Run the automatic search for networks again.
•
Enter the correct password (This is set in the router configuration).
•
Choose any foreign networks.
•
The Internet server is temporarily unavailable or may be overloaded.
Time and Date are
wrong
•
Check the settings for the time zone and insert it again.