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Roborock Customer Service Center - Technical Support

Roborock Customer Service Center - Technical Support Document

FAQs for Xiaowa Robot

Vacuum Cleaner E5 Series

Version 1.0

Tommy

9/5/2017

Summary of Contents for E5 Series

Page 1: ...Roborock Customer Service Center Technical Support Roborock Customer Service Center Technical Support Document FAQs for Xiaowa Robot Vacuum Cleaner E5 Series Version 1 0 Tommy 9 5 2017 1...

Page 2: ...rent long adhesive tape on the bottom of the main brush cover 11 15 Q What s the purpose of the 4 transparent windows on the bottom of the machine 11 16 Q What s the purpose of a handful of black hair...

Page 3: ...when it frequently gets stuck in a balcony 19 12 Q What should I do when it frequently gets stuck in the same place and reports an error 19 13 Q What should I do when it always travels with a waste b...

Page 4: ...10 Q What s the RPM of the side brush main brush and fan 30 11 Q What kind of lithium battery is used and what s the capacity 30 12 Q What s the purpose of the floating main brush structure 30 13 Q D...

Page 5: ...long time 38 11 Q What should I do when firmware update fails update stops 38 12 Q Is multi router roaming supported 39 13 Q Is Wi Fi amplifier relay supported 39 14 Q What s the 3G 4G traffic consum...

Page 6: ...en I get a message from the machine that the strainer is blocked when I remove the dust bin 48 20 Q What should I do when failing to power the machine on 48 Routine Maintenance related 49 1 Q What wou...

Page 7: ...it is subject to normal trace of use that will not present an impact on product performance 3 Q What s the height of the machine A The machine has the overall height of about 9 05cm and may not be app...

Page 8: ...rom getting too closed to the dock charger 8 Q What is the black glass bar in the front of the machine A The black glass bar is the infrared deceleration sensor of the machine It helps the machine to...

Page 9: ...a floor 14 Q What s the purpose of the transparent long adhesive tape on the bottom of the main brush cover A The adhesive tape on the bottom of the main brush cover is the sealing strip When the mach...

Page 10: ...t film exposed when the main brush is removed A This is the dust pick up hose structure that can be smoothly connected to the floating main brush and dust bin and also effectively ensures trash to be...

Page 11: ...of resilient materials The upper cover will not be easily broken except for malicious damage 26 Q Is the upper cover wear resisting A The polishing technology is used for the upper cover such that th...

Page 12: ...in reverse direction are more easily to be twined such that the machine can be easily twined From the above only one side brush is designed 30 Q Will the machine be affected by some deformation damage...

Page 13: ...n the front are reserved with its backside against the wall It is generally recommended to set the dock charger in your living room that is generally spacious Do not set the dock charger in a confined...

Page 14: ...of furniture the inertial navigation based path programming algorithm allows the machine to cover all areas by cleaning in Z shape first then efficiently work along the wall the combination of the fea...

Page 15: ...t may have good light absorption ability 11 Q What should I do when it frequently gets stuck in a balcony A In case that the machine gets stuck in a balcony due to a small step it is recommended to bu...

Page 16: ...nd main brush of the machine use dry cloth to wipe water off and then dry the machine in a well ventilated place Remove the strainer on the dust bin and flush the dust bin and strainer with tap water...

Page 17: ...try again 3 The area around the dock charger is the anti collision restricted area which is specially designed to prevent the machine from being twined by the power cable of the dock charger or hitti...

Page 18: ...onal wheel 2 Foreign matters are drawn into the main brush or small solid particles are suctioned into the dust bin Please clean the main brush or empty the dust bin 3 The machine clatters when retrea...

Page 19: ...is not installed in place Please ensure that the water tank is installed in place 27 Q What should I do when there is high water flow too much water too wet cloth A Troubleshooting 1 The filter is no...

Page 20: ...achine cannot move across any steps with a height of the threshold value it may be caused by the ground circumstances You are suggested to wipe the step and the wheels using cloth with some detergent...

Page 21: ...your mobile phone will also send you a message to ask you to clean the dust bin Dust full sensors used in other commercially available products are easily blocked by dust and thus frequently make misj...

Page 22: ...E5 support the breakpoint continuation function The machine will automatically return for recharge when the battery is lower than 20 and go back to the breakpoint to continue cleaning when charging to...

Page 23: ...battery power This is beneficial to extend the service life of the battery 14 Q Can the machine still work after the main brush is removed A The machine itself will not fail to work due to an error an...

Page 24: ...orner and at the root of furniture is completely collected Nevertheless when running in other conditions it will switch to low speed of 130RPM in an open field to prevent trash flying about Dynamic sp...

Page 25: ...power it on 9 Q Can the machine memorize a map and how to clear the memory A In a cleaning process the machine will memorize a map and return to the dock charger if the battery capacity is low and the...

Page 26: ...Please check if the machine works within the coverage of your router 3 Please check if the Mi Home APP has been updated to the latest version 4 Please check if your router is correctly connected to t...

Page 27: ...I do when the machine displays an inaccurate battery capacity A Please firstly charge it to 100 and calibrate it before use The battery capacity displayed will be more accurate 5 Q How many times in...

Page 28: ...rds are not included in the cleaning records 8 Q How long can cleaning records be retained A Up to 20 cleaning records can be retained for no more than 7 days 9 Q Can notifications be blocked from the...

Page 29: ...fic consumption for the mobile phone A Please be assured that the data consumption is very limited 15 Q Can the machine be connected to several devices at a time A Yes You are allowed to use the same...

Page 30: ...rea during cleaning A Wi Fi is only used to communicate the machine with your mobile phone and to upload map path data Loss of Wi Fi can only result in failure of your mobile phone to get cleaning dat...

Page 31: ...f the machine to connect to the router 25 Q Why don t I receive the upgrade notifications A 1 In order to reduce the possible impact of system bugs we will first perform a 20 30 grayscale upgrade to s...

Page 32: ...error 5 occurs A Error 5 indicates that a foreign matter may get stuck in the machine Please remove the main brush cover to clean the brush hair and also the bearing and then reinstall them This erro...

Page 33: ...rom the Mi Mall 9 Q What should I do when error 10 occurs A Error 10 indicates that the machine detects that the strainer is blocked 1 If the dust bin is full empty the dust bin 2 If the strainer is b...

Page 34: ...perature condition When the battery detects temperature exception the machine will automatically power off to ensure battery safety Please move the machine to a normal temperature environment for a ce...

Page 35: ...cles around the dock charger A 1 Please move the dock charger to an open area instead of a long and narrow corridor If there is much trash around the dock charger please tidy up 2 Please clean the ter...

Page 36: ...t is recommended to regularly replace consumables to maintain the optimal cleaning performance If the side brush main brush or strainer is not broken and works well you can select the Reset button fro...

Page 37: ...the dust pick up hose 3 check whether any foreign matter gets stuck in the main wheel 4 check whether any foreign matter gets stuck in the side brush 5 check whether any foreign matter gets stuck in t...

Page 38: ...After flipping the machine over grasp the wheel body and forcedly pull it up to remove the omni directional wheel Then grasp the omni direction wheel support while pinching the wheel body to pull it u...

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