Roborock Customer Service Center - Technical Support
1. Please check if the machine is powered on as the timer cleaning is
ineffective when it is powered off
2. Please ensure that the battery is higher than 20% as the timer cleaning
is ineffective when the battery is lower than 20%; it is recommended to
keep the machine be seated on the dock charger and work in standby
mode uninterruptedly
3. Please make sure that the cleaning timer is correctly set; for example, if
it is set to "Once", the setting will not be effective any longer after being
executed once, or if it is set to "Workday" and the current day is a
weekend day, the timer cleaning will also be ineffective.
19. Q: Can the machine work normally when moving from Wi-Fi coverage
area to non-Wi-Fi coverage area during cleaning?
A:
Wi-Fi is only used to communicate the machine with your mobile
phone and to upload map path data. Loss of Wi-Fi can only result in
failure of your mobile phone to get cleaning data, rather than affect the
cleaning operation. The machine still works normally without Wi-Fi
connection.
20. Q: Why does iOS-based APP always re-load a plug-in every time?
A:
If your iOS-based mobile phone has insufficient free space, some
cache files will be automatically deleted. A plug-in may be deleted by the
system. Please retain sufficient free space for your mobile phone.
21. Q: Why I am alerted with "Device Initialization Failed" when tapping
the machine on the Device List page for iOS-based version APP?
A:
The Mi Home APP version is old. Please update it to the latest version.
22. Q: Is unencrypted Wi-Fi supported?
A:
So far, it has been only supported by the Android OS-based app but not
for the iOS-based app. This feature will be added in the near future.
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