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FAQ
Slow charging
Unable to charge
Unable to start
Unable to recharge
The base station is not energized, please confirm whether both ends of the power line of the base station have been
plugged;Poor contact, please clean the base station shrapnel and robot charging contact;Make sure the base station
display screen is lit up
Battery power is low, please rely on the base station to charge before using;If the battery temperature is too low or too
high, use the battery at an environment of � ℃ to �� ℃
In high or low temperature environment, in order to prolong the service life of the battery, the main machine will
automatically reduce the charging speed;The charging contact area may be dirty. Clean the area with a dry cloth
There are too many obstacles near the base station. Please place the base station in an open area.Robot is too far from
the base station, please try to place robot near the base station
Types of problem
Solution
Error ��: Dust bag not in place, please check
Check whether dust bags are installed
Error ��：Dust bag is full
Tip: Resetting the system can eliminate some faults.
If dust bags have been installed, check whether the dust bags are inserted to the bottom
If the dust bag is not full, check whether the dust path of the base station is blocked. If the dust path of the base station is
blocked, try to manually clean the dust path
Unable to connect WiFi
There is an abnormal sound when cleaning
If the WiFi connection is abnormal, reset the WiFi and download the latest mobile app to try reconnect
The main brush, side brush or main wheel may be wrapped with foreign matter, please stop the machine and clean it;Use
a screwdriver to pry out and clean the universal wheel if it is contaminated or wound
WiFi is not activated, please reset the WiFi and try again
WiFi signal is not good, please ensure that robot is in a good WiFi signal coverage area
WiFi suddenly fails to be connected. It is suspected that the home router is incorrectly set. Please contact the after-sales
service
APP does not support the current device model. Check the supported model as prompted
Error �: Please load the cleaning tray
Error ��: Base station wind pressure is abnormal
Please check that the base station roof is properly closed
Error ��: Dust collection is abnormal
Error ��: Standby
Please check whether there is any foreign matter in the dust collecting port of the base station dust bag and clean the
foreign matter in the dust collecting port
Please check whether the dust box is blocked and clean the dust box
Check whether the cleaning tray is in place or properly installed, and reinstall the cleaning tray
Please check whether the dust bag is full and replace it in time
When you return to the base station in mopping state, the net water tank is not in place or enters standby without water
When returning to the base station in mop state, the cleaning tray is not in position and enters standby
When returning to the base station, the cleaning tank is full of water and enters standby mode
When the sewage tank is not in place or when the water is full and the base station is returned to the standby state, the
sewage tank is not replaced
Summary of Contents for W2
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