Troubleshooting
WorkCentre 7500 Series Multifunction Printer 225
User Guide
Troubleshooting Paper Jams
This section includes:
Multiple Sheets Pulled Together .................................................................................................................................. 225
Paper Misfeeds .................................................................................................................................................................... 225
Jams in the Document Feeder ...................................................................................................................................... 226
Paper Jam Message Stays On ....................................................................................................................................... 226
Duplex Unit Jams ...............................................................................................................................................................226
Multiple Sheets Pulled Together
Probable Causes
Solutions
The paper tray is too full.
Remove some of the paper. Do not load paper past fill line.
The edges of the paper are not even.
Remove the paper, align the edges, and then reload it.
The paper is moist from humidity.
Remove the paper from the tray, and replace it with new dry paper.
Too much static electricity is present.
Try a new ream of paper.
Do not fan transparencies before loading in tray.
Using unsupported paper.
Use only Xerox
®
-approved paper. For details, see
Supported Paper
on page 38.
Humidity is too high for coated paper.
Feed paper one sheet at a time.
Paper Misfeeds
Probable Causes
Solutions
The paper is not correctly positioned in the
tray.
Remove the misfed paper and reposition it properly in the tray.
Ensure that the paper guides in the tray are set correctly.
The paper tray is too full.
Remove some of the paper. Do not load paper past fill line.
The paper guides are not correctly adjusted to
the media size.
Adjust the paper guides in the tray to match the size of the media.
Warped or wrinkled paper is loaded in the
tray.
Remove the paper, smooth it out, and reload it. If it still misfeeds, do
not use that paper.
The paper is moist from humidity.
Remove the moist paper and replace it with new, dry paper.
Unsupported paper of the wrong size,
thickness, or type.
Use only Xerox
®
-approved paper. For details, see
Supported Paper
on page 38.
