Section 2: Evaluating Workgroup
Black-and-white Multifunction Printers
Productivity (cont'd)
•
Xerox
®
Mobile Express Driver
®
.
Xerox
®
Mobile Express Driver makes it easy for
mobile users to find, use and manage
Xerox
®
and non-Xerox
®
devices in every new
location. Plug into a new network, and Xerox
®
Mobile Express Driver automatically discovers
available printers and provides status and
capability information. Save a list of “favorite”
printers for each location, store application
print settings for use on any printer in any
network, and greatly reduce mobile support
calls to IT.
•
Xerox
®
Global Print Driver
®
.
Xerox
®
Global
Print Driver is a truly universal print driver that
lets IT administrators install, upgrade and
manage Xerox
®
and non-Xerox
®
devices from
a single driver. It provides a consistent, easy-
to-use interface for end-users, reducing the
number of support calls, and simplifying print
services management.
•
Xerox
®
CentreWare
®
software.
Xerox
®
CentreWare Web management software
is a powerful device-management solution
for IT. The free software eases the chore
of installing, configuring, managing,
monitoring and pulling reports from the
networked printers and MFPs throughout an
enterprise, regardless of their manufacturer.
Xerox also addresses enterprise asset
management through compatibility with
network management tools for Sun, Novell
®
,
Microsoft
®
and other environments. The
WorkCentre 3655 also includes CentreWare
Internet Services, an embedded web server
that allows employees and IT personnel
to perform detailed status checks on the
system and consumables, administer system
settings, and manage access and accounting
controls via any standard web browser.
•
Bidirectional print drivers.
The WorkCentre
3655 includes CentreWare
®
print drivers,
which feature clear, graphical user interfaces
that provide for easy, intuitive interaction
with the multifunction printer. The drivers
provide immediate desktop access to all
WorkCentre output functions. The drivers
also provide bidirectional information,
indicating device and job status, currently
loaded paper sizes and types, and installed
options – so there is no need to consult other
software to obtain such information. Easy-to-
understand icons access the most commonly
used functions, such as paper selection and
document finishing. Plus with the Saved
Settings feature, frequently used print job
parameters can be stored for reuse.
•
Xerox
®
Copier Assistant
®
.
This software
allows easier access to the copying
capabilities of Xerox
®
multifunction devices.
An alternative to the standard touchscreen,
Xerox
®
Copier Assistant software helps
everyone, especially people who are
wheelchair users, blind or visually impaired,
easily program copy jobs and make copies
using text-to-speech technology, screen
magnification software and easy keyboard
access to copying features using tab, arrow,
function and hot keys.
User Training and Helpdesk Support
•
Xerox Online Support.
This keeps you up
and running by providing instant access
to searchable online help right at the
WorkCentre 3655 Multifunction Printer’s
front panel. Online Support is also available
from the print driver, where it gathers
information stored in the printer, examines
the information, diagnoses the issue and
collects relevant solutions from the Xerox
knowledge base. From there it either returns
a solution specific to the problem or walks a
user through a troubleshooting tree. So users
are now able to troubleshoot printer issues
directly from print driver without having
to walk to the device. You get the same
information our Product Support Specialists
use when resolving printer problems, assisting
with error codes, print quality, media jams,
software installation, and more.
Reliability
Office productivity relies on tools that do their
jobs day in and day out. Consider how often
you need to intervene to replace paper or other
consumables or to clear jams. How easy is
that intervention, and how long is the device
typically down? If outside assistance is required,
how easy is it to schedule and how long do you
have to wait? Is the device a reliable network
citizen? Has it been tested and certified by
independent industry participants?
8 Xerox
®
WorkCentre
®
3655 Evaluator Guide
