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8

Problem Solving

This chapter describes problems that may occur with the Xerox Wide Format 6604/6605
Solution and the recommended solutions.

• General Problems

• Problems During Copying

• Problems During Scanning

• Problems During Printing

• Error Messages

• Document Jams

• Media Jams

General Problems

This section describes problems that may occur with the machine and the troubleshooting
procedures to solve the problems.

If the machine does not work properly after you perform the troubleshooting
recommended in the pages below, then contact your Xerox Customer Support Center.

If you think a problem is occurring with the machine, check the machine status and the
following table.

WARNING

The machine contains precision measuring equipment and uses a high-voltage power
supply; never open or remove machine covers that are secured with screws unless
specifically instructed to do so, because high-voltage components can cause electric
shock. Do not attempt to alter the machine or change the parts because it may
result in fire or smoke.

8-1

Xerox

®

 Wide Format 6604/6605 Solution

™

User Guide

Summary of Contents for Wide Format 6604

Page 1: ...Xerox Wide Format 6604 6605 Solution User Guide FreeFlow Accxes Print Server V15 0 August 2010 701P50900...

Page 2: ...tries Microsoft Windows is a trademark of Microsoft Corporation in the United States and or other countries Adobe PostScript PostScript 3 and PostScript Logo are trademarks of Adobe Systems Incorporat...

Page 3: ...Close the Scanner 1 11 Media Exit Deflectors 1 11 User Interface UI 1 12 Touch Screen 1 13 Using the Touch Screen 1 13 Touch Screen Features and Functions 1 15 Keyboards 1 16 Control Panel 1 17 Contro...

Page 4: ...Quantity 2 5 Step 3 Copying the Original 2 6 Step 4 Stopping the Copy Job 2 7 Making Copies Using the Manual Feed in Shelf Bypass 2 7 Setting Up the Copy Selections 2 9 Reduce Enlarge 2 9 Reduce Enla...

Page 5: ...etwork Setup 3 2 Creating a Mailbox 3 2 Selecting Mailboxes 3 3 Standard Mailbox Document Lists 3 4 Document List 3 5 Settings 3 5 Deleting a Mailbox 3 5 Mailbox Passwords 3 6 Rename Mailboxes 3 6 Set...

Page 6: ...es 3 23 Scan to Device 3 24 Scan Multiple Pages to Device 3 25 Scan to FTP 3 26 How to Scan to an FTP Site 3 27 Color Calibration 3 27 Creating a new Color Calibration 3 28 Problems During Color Calib...

Page 7: ...rview 5 7 Entering Job Accounting Mode 5 8 Logging in as a Job Accounting User 5 8 Configure Job Reprint 5 9 System Power Off 5 9 Power Outage Job Status 5 10 If Job Reprint is enabled 5 10 Checking t...

Page 8: ...Alignment 5 31 6 Machine Info 6 1 Overview of Machine Info 6 1 Media Status and Setup 6 2 How to Access Media Settings 6 4 Print Reports Tab 6 6 Print Reports 6 7 From the User Interface 6 7 From the...

Page 9: ...lem Solving 8 1 General Problems 8 1 Problems During Copying 8 2 Problems During Scanning 8 8 Problems During Printing 8 10 Error Messages 8 13 Scanner Jam Message 8 14 Document Jam 8 14 Media Jams 8...

Page 10: ...Xerox Wide Format 6604 6605 Solution viii User Guide Table of Contents...

Page 11: ...size type and thickness settings Machine Components Controller Scanner User Interface Touch Screen Control Panel Powering the System On Off Originals Input Documents Media Source Media Types Loading...

Page 12: ...Machine Components This section describes the main components of the Xerox Wide Format 6604 6605 Solution Front View Xerox Wide Format 6604 6605 Solution 1 2 User Guide Product Overview...

Page 13: ...18 216 mm to 457 mm when in the open position About 20 sheets of Bond paper can be stacked Refer to the label for usage information Small Size Paper Flaps 4 total 7 Assembly that receives and stacks...

Page 14: ...on off and provides overcurrent and short circuit protection Circuit Breaker 2 Switches the machine power on off Also called the Standby switch Power Switch 3 Lift this lever to open the Upper Unit U...

Page 15: ...er switch is normally on Media Heater Switch 3 Cuts the lead edge of roll media Cutter Button 4 Covers the cutter to cut media Normally do not open this cover Cutter Cover 5 Load the roll media here R...

Page 16: ...ding on your model Table 4 Controller Rear View Description No Card Slide location may vary depending on Controller model 1 Cover Release Latch 2 Power Connector 3 Padlock Ring 4 Xerox Wide Format 660...

Page 17: ...ight 5 Line out Connector Audio 6 Line in Microphone Connector not used 7 USB 2 0 Connectors 6 8 VGA Video Connector 9 eSATA Connector not used 10 DisplayPort Connector not used 11 NOTE On a system th...

Page 18: ...rface on the USB Port Scanner The Xerox Wide Format 6604 6605 Solution is an integrated solution for basic copying and electronically scanning and printing copies of the images for engineering and arc...

Page 19: ...ng as indicated clean the internal Scanner areas according to the maintenance procedure Scanner Panel The Scanner Panel consists of the following buttons Stop During scanning press the Stop button on...

Page 20: ...he Scanner 1 Push down on the two buttons on each side of the Scanner Lid 2 With both hands push the lid up and away from you The lid can support itself in the fully open position NOTE Opening the Sca...

Page 21: ...lectors are designed to allow a rolled original to be deflected downward as it exits the Scanner Take each of the three Media Exit Deflectors and attach them to the brackets on the underside front of...

Page 22: ...ith a Web Browser are the two sources that enable users to set up and perform print service operations The Printer User Interface is used to perform a variety of tasks using the Touch Screen and Contr...

Page 23: ...verify Printer operation Job log and error log management Display of billing meter information The Touch Screen displays messages and contains the selection and feature buttons for setting up copy and...

Page 24: ...The following screen displays the printer only features There is no scanner connected Xerox Wide Format 6604 6605 Solution 1 14 User Guide Product Overview...

Page 25: ...t from Device Displays the Basic Copy tab Image Quality tab Advanced Settings tab and Recall tab Copy Allows users to store scanned jobs in a mailbox for later retrieval and printing Scan to Mailbox A...

Page 26: ...r text This section of the keyboard is used to enter text Table 9 Keyboard layout Function Component Displays the characters entered on the numeric keypad Entry Area Use the cursor buttons to move to...

Page 27: ...ting of configuration and settings information Machine Information 2 Enables System Administrator and Job Accounting Login access Administrator access requires a secured password Job Accounting access...

Page 28: ...hoices Imperial The date displays in the format MM DD YYYY International The date displays in the format DD MM YYYY 5 Select Save to close the Language screen and return to the Services menu Powering...

Page 29: ...f the machine remains idle for an additional preset period Manual Method Press the Power Saver button on the Control Panel The button illuminates the machine enters the Low Power Mode and the Touch Sc...

Page 30: ...uminates After about one half minute the Control Panel displays the Printer Warming Up message The machine becomes print ready in about three minutes Document Input Documents that match any of the fol...

Page 31: ...eter of the roll is 1 6 40 mm or larger Rolls with a diameter of less than 1 6 must be flattened on the lead edge to scan correctly Copy Strategies for Special Documents When copying documents always...

Page 32: ...nable Invert Scan Mode Set Original Document Type to Blue Line Set Advanced Settings to Rendering Snap to Black Pencil Drawings and Blue prints line Copy Mode Continue with Image Quality adjustments a...

Page 33: ...the best results Scan Mode Set the Image Quality Background Suppression to minimum Copy Mode Set Original Type to Text Line and increase BackgroundSuppression Scan Mode Set Original Document Type to T...

Page 34: ...the original face up for scanning NOTE Refer to the Copying Documents and Scanning Documents chapters for complete Copy and Scan instructions respectively Media Types and Loading This section describe...

Page 35: ...atch button displays on the Menu screen if the controller detects this condition when it receives a print job Press the Media Mismatch button and then follow the instructions on the screen If you choo...

Page 36: ...um Translucent 100 micron 20 75 g m2 Premium ARCH 1 36x48 24x36 18x24 12x18 12x9 ARCH 2 30x42 ANSI 34x44 22x34 17x22 11x17 11x8 5 ISO A0 A1 A2 A3 A4 JIS B1 JIS B2 JIS B3 JIS B4 ISO B1 ISO B2 ISO B3 IS...

Page 37: ...ld be put in a plastic or moisture proof bag that contains desiccant When the machine is not used for a long period of time remove the media and store it appropriately Store the media on a flat surfac...

Page 38: ...ia 1 Open the Front Doors 2 Pull out the Media Drawer for Roll 1 or Roll 2 3 Remove the Media Shaft and the partial roll or core from the machine Xerox Wide Format 6604 6605 Solution 1 28 User Guide P...

Page 39: ...a lock making it possible for you to remove the Media Shaft from the core 5 Pinch the Green Lever at the end of the Media Shaft and insert the shaft into the new roll media Be sure the roll ends align...

Page 40: ...r Cover unless you are specifically directed to do so 8 Press the Cutter Button to cut the lead edge of roll media The lead edge of the Roll Media is cut NOTE Pressing the Cutter Button one time cuts...

Page 41: ...he Roll 1 or Roll 2 Drawer into the machine until it stops 11 Close the Front Doors Manual Feed in Shelf Bypass When printing cut sheets load the media into the Manual Feed in Shelf Bypass 1 31 Xerox...

Page 42: ...e indicators and insert the lead edge into the machine until it stops The machine now feeds the sheet into the starting position Load single sheets only When the lead edge of the media is curled hold...

Page 43: ...ront Doors 2 Pull out the Media Drawer for Roll 1 or Roll 2 WARNING Do not open the Roll 1 or Roll 2 Cutter Cover unless you are specifically directed to do so 1 33 Xerox Wide Format 6604 6605 Solutio...

Page 44: ...lead edge of the roll When the Cutter Button is held down the roll media feeds continuously until the button is released The Roll Media is cut when the Cutter Button is released 4 Remove the piece of...

Page 45: ...420 mm A2 297 mm A3 ISO A 728 mm B1 515 mm B2 364 mm B3 JIS B 707 mm B1 500 mm B2 353 mm B3 ISO B 880 mm 620 mm 440 mm SP A 1 860 mm SP A 2 36 24 18 12 ARCH 1 30 ARCH 2 34 22 17 11 ANSI Table 16 Media...

Page 46: ...ton for the media you are setting up either Roll 1 Roll 2 if your machine has a Roll 2 installed or Manual Feed The Media Series screen displays 4 Select the appropriate size series radio button and t...

Page 47: ...and Thickness screen displays 6 Select the Media Type and Thickness buttons that define the new media and then select Close 7 Select Close again 1 37 Xerox Wide Format 6604 6605 Solution User Guide Pr...

Page 48: ...Xerox Wide Format 6604 6605 Solution 1 38 User Guide Product Overview...

Page 49: ...the scanner Print from Device Copying Procedures Making Copies Using the Manual Feed in Shelf Bypass Interrupting a Print Job Setting Up the Basic Copy Selections Setting Up the Image Quality Selecti...

Page 50: ...3 Browse then select the file desired Current Directory lists the device being read The arrow key takes you back Delete files using the red selection The View All selection displays all file types bey...

Page 51: ...ion describes the procedures for making copies using the Xerox Wide Format 6604 6605 Solution Refer to the sections listed below for instructions Step 1 Selecting Features Making a copy begins by disp...

Page 52: ...ars later in this chapter Image Quality Tab Select the required Image Quality features from those displayed on the Image Quality tab The Image Quality screen displays the following options Density Con...

Page 53: ...ia Thickness Copy Quality Image Mirroring Image Location Sample Copy Scan Width Margins Media Type Finishing optional not shown For more information about this area refer to Setting Up the Advanced Se...

Page 54: ...origina both hands and quickly slide it into the Scanner until it stops Do not let go The motor will start as the document is detected Once the Scanner detects the original it prefeeds in and out in...

Page 55: ...in Shelf Bypass The Manual Feed in Shelf Bypass feature enables copying using cut sheet media Only one sheet may be loaded at a time 1 Select Copy on the Services menu 2 Select the Manual Feed in Shel...

Page 56: ...ner until it stops Ensure the lead edge maintains perpendicularity Do not load the original beyond the no paper zone as this is were the Drive Gears are located and may cause a jam NOTE If the origina...

Page 57: ...Check Plot Scan Display Printer Interrupt Scanned Image To access the Copy screen and the Basic Copy tab 1 Select Copy on the Services menu 2 Select the required features from the Basic Copy tab Redu...

Page 58: ...gement ratio that does not appear on the Copy screen follow the steps below 1 Select Presets and More on the Basic Copy tab below Reduce Enlarge The Scale Factor screen displays 2 Select from either t...

Page 59: ...eries ARCH ANSI etc go to Machine Info Media Status and Setup and change the series 1 Select Copy on the Services menu 2 Choose from the following Media Source selections Auto Select The machine autom...

Page 60: ...For uncollated copies the machine prints the specified quantity of the first page the specified quantity of the next and so on For collated output the machine sorts the copies into sets 1 Select Copy...

Page 61: ...Building Sets Insert Documents message appears on the top right of the screen Copy Set Specifications photos only The following table provides the copy set maximums according to the Document Size for...

Page 62: ...t Quality ISO A1 23 4x33 1 230 Best Quality ISO A0 33 1x46 8 256 Normal Quality ISO A4 8 3x11 7 256 Normal Quality ISO A3 11 7x16 5 256 Normal Quality ISO A2 16 5x23 4 231 Normal Quality ISO A1 23 4x3...

Page 63: ...selected the Building Sets Insert Documents message appears in the upper right corner of the screen 1 Set up the copy features for the first original from the selections on the Basic Copy Image Qualit...

Page 64: ...reen now displays a Close selection in the upper right corner You may select it to close the Copy screen and return to the Sets Build screen if you choose not to make any settings changes for the next...

Page 65: ...es place beyond the initial scan Check mark the Scan Display box located on the Basic Copy screen to enable If the Scan Display box is not visible on the Basic Copy screen it has been disabled by the...

Page 66: ...esired results Background Suppression The Background Suppression feature enables you to make adjustments for documents that exhibit poor contrast between the foreground image and the background This f...

Page 67: ...ect the Advanced Settings tab The Advanced Settings tab allows you to configure the layout processing and finishing of your jobs output The selections are defined below Image Inversion Scan Offset Sca...

Page 68: ...e originals image You can then accept or modify the copy settings before making copies or reject and cancel the job The factory default settings is Disabled no sample copy generated 1 Press the Servic...

Page 69: ...t No Image Inversion or Image Inversion 5 Select Save Image Location Image Location shifts the image copy position Use this feature when copying letters on the edge of the original or makingpunch hole...

Page 70: ...wsprint Bond Light 1 18 lb 3 5 mil Translucent Bond 1 110 lb 7 mil Light Card stock Card stock 1 4 mil AccuImage Elite and Mylar Film 1 7 8 mil Light Photo Paper 1 20 lb 4 mil Premium Bond Ordinary 0...

Page 71: ...the toggle button 6 Select Save when finished TIP When making copies from a book or other unique originals black shadows sometimes appear in the margins on the edge of the paper If this happens you ca...

Page 72: ...Select Save when finished Scan Offset When the Scan Offset feature is enabled and a scan offset position is defined the machine will ignore image information from the lead edge to the scan offset posi...

Page 73: ...job the scan start position will be enlarged or reduced proportionately Copy Quality This feature is only Enabled when Text Photo is selected as the Original Type on the Basic Copy screen Normal The d...

Page 74: ...wing Punch Tab Margins Crossfold Setting Up the Recall Selections Recall Tab This feature enables you to recall the last job run and all the settings associated with it The recalled image can then be...

Page 75: ...allows you to review the last scanned image A System Power On Default template can be set to save time and redundancy programming features for commonly run jobs 3 Select Template 4 Check off System Po...

Page 76: ...y zooms in and out on the image Pan In this mode the image may be dragged left right up and down Select In this mode a portion of the image may be selected by touching and dragging over the image The...

Page 77: ...n and Select modes Best Fit Returns the image to the original scanned view Changes to the Pan mode 5 Touch the Select button to highlight the image 6 Touch the image on the User Interface then drag an...

Page 78: ...Xerox Wide Format 6604 6605 Solution 2 30 User Guide Printing and Copying Documents...

Page 79: ...TP directory destination There are 16 possible directory destinations available Scan to Remote Printer Sends the scanned images to be printed on a network printer There are 16 printer destinations ava...

Page 80: ...r use the Xerox FreeFlow Accxes Printer Server and Web Printer Management Tool Setup Guide for detailed instructions Creating a Mailbox Before using the Scan to Mailbox service you need to define a ma...

Page 81: ...box Name 6 Select Close to return to the Scan to Mailbox screen or continue setting up new mailboxes Options of the Select a Destination Mailbox are Standard Mailboxes up to 50 total Document List wit...

Page 82: ...tings tab Also provided are the documents in the File Format you chose on the Scan to Mailbox tab The Document List selection displays the documents scanned to the Standard Mailbox selected The Edit M...

Page 83: ...ments from it you can assign a mailbox password There you can set up the following Password Protection Settings Mailbox Name Default Mailbox Settings Deleting a Mailbox 1 Press the Services button on...

Page 84: ...the alphanumeric keyboard to enter your password 6 Select Save when finished NOTE When renaming a mailbox a warning message informs you that doing so deletes all mailbox contents Setting up a Default...

Page 85: ...ur mailbox number in the entry box using the numeric keypad 5 Select Document List The Edit Mailbox Document List screen displays 6 Select Delete All NOTE Once the documents are deleted they cannot be...

Page 86: ...ming 001 and so on Removable Device Document Lists The Removable Device selection of the Scan to Mailbox feature displays the name of the attached device 1 Select Removable Device to highlight 2 Selec...

Page 87: ...ilbox and assumes that a mailbox has already been setup Listed below are the steps involved in the scanning process Step 1 Selecting a Standard Mailbox Step 2 Selecting Scan to Mailbox Features Step 3...

Page 88: ...to Mailbox Image Quality and Advanced Settings tabs NOTE You must first specify the destination of the scanned image data before scanning can begin 1 Select Scan to Mailbox The screen displays with th...

Page 89: ...r retrieving your documents from it you can assign a mailbox password Delete You can delete a mailbox A confirmation message diplays since the mailbox cannot be retrieved once deleted 3 Either select...

Page 90: ...e Compression Table 17 Scan to Mailbox Features Compression Original Type File Format Rendering CCITT4 Photo Halftone Photo Contone Text Photo Blue Line TIFFS PDF CALS B W 1 bit CCITT4 Text Line TIFFS...

Page 91: ...White Point 1 Select Scan to Mailbox 2 Select the Image Quality tab and the required image quality features from those displayed on the screen Density The Density option allows you to adjust the ligh...

Page 92: ...best Contrast match using the scroll key White Point The White Point feature enables you to make adjustments for documents that exhibit poor contrast between the foreground image and the background Th...

Page 93: ...w Image Inversion Scan Offset Scanner Media Thickness Image Mirroring Scan to Printer Preview Generation Scan Width Resolution Image Inversion The Image Inversion feature reverses the black and white...

Page 94: ...ary detail from the lead edge of an original The scan offset position can be set up from 0 to 36 0 inches in 0 1 inch increments The factory default is Disabled Disabled Scan offset will not be applie...

Page 95: ...ss setting adjusts the scanner controls to provide the best image quality available for either thin or thick originals The default is zero for normal bond type NOTE Skewed images can be incorrectly di...

Page 96: ...stock Cover Card stock 3 Tracing paper is displayed as Vellum 4 Adjust the setting as required 5 Select Save when finished Mirror Image The Mirror Image feature enables you to reverse the left and ri...

Page 97: ...Printer 5 Select the desired option Disabled The controller will not generate a print of the scanned image Enabled The controller will print the scanned image 6 Select Save when finished Preview Gene...

Page 98: ...e Width This feature allows you to set variable scan widths from 8 2 to 36 inches in increments of 0 1 inch Variable Width detects the image from aligning the original document to the Left Registratio...

Page 99: ...the drive gears of the scanner if it is fed too far to the left 2 Evenly insert the lead edge of the original into the scanner When the scanner detects the original it feeds it a short distance stops...

Page 100: ...press the Scanner Forward or Reverse button to eject the original document NOTE The Clear Pathway message screen displays if the scan is not in the prefeed mode In this case follow the instructions o...

Page 101: ...ase File Name error message displays after each successful scan Change the Base File Name to resolve To reset the Base File Name and Destination select the Clear button located on the Control Panel To...

Page 102: ...n to Mailbox NOTE If the selections are unavailable the System Administrator has enabled Job Accounting Enter your Job Accounting User ID and Account ID Login to access NOTE The Scan to Mailbox featur...

Page 103: ...screen as it recognizes your device 2 The Device Services screen displays the name of the device and two options Print from Device Scan to Mailbox 3 Select Scan to Mailbox followed by the features an...

Page 104: ...right hand on the User Interface to safely remove the device Scan to FTP The Scan to FTP feature allows users to Submit scanned jobs up to 16 Destinations to File Transfer Protocol FTP destinations f...

Page 105: ...canner input with the remote printer output In the calibration process targets are printed and scanned for multiple quality levels and then stored as profiles sets that can be reused Profile sets shou...

Page 106: ...OTE When you select the Create button in the step above if there had been a previously started calibration session that was incomplete or not saved you have the option to resume where you left off or...

Page 107: ...et gets fed first into the scanner The Processing Color Calibration Targets screen displays followed by an hourglass while it processes each calibration target Once you scan all of the calibration tar...

Page 108: ...calibration target from a different calibration session other than the current one was inserted A possible solution is to verify the label on the calibration target matches the current job The label...

Page 109: ...splays 3 Select your destination color printer 4 Select Close NOTE Notice the remote printer name is now present in the Destination field 5 Select Scan to Remote Printer Image Quality and Advanced Set...

Page 110: ...Close button NOTE Notice the remote printer name is now present in the Destination field 5 Select Scan to Remote Printer Image Quality and Advanced Settings features as desired 6 Load your document i...

Page 111: ...client workstation using Web Printer Management Tool or a network Printer Driver All Tab The contents of this tab is a list of all jobs in their various stages of completion Jobs are displayed whether...

Page 112: ...rinter viewed and released using either Web Printer Management Tool or the User Interface Jobs can also be placed on hold from the same locations Jobs in the Hold Queue consume memory and disk space i...

Page 113: ...the Job Information screen Whether you are submitting a reprint job with or without edits it is moved from the Reprint queue to the Active queue Reprint Jobs with Edits Perform the following to Reprin...

Page 114: ...can customize one percentage value as desired Auto The ratio is automatically set up based on the original document size and the installed media size The document is copied to fit the currently select...

Page 115: ...d in each collation job The factory default setting for Collation is None NOTE For uncollated copies the machine prints the specified quantity of the first page the specified quantity of the next and...

Page 116: ...utton NOTE Jobs removed from the list located on the Reprint tab still appear on the Job Information All tab which is a job queue list The removed jobs however are no longer reprintable Job Reprint fr...

Page 117: ...ull down options and choose the desired outcome 5 Select Update Printer to engage the above changes To Reprint a Job 6 In Web Printer Management Tool select the Utilities tab The Upload tab is the def...

Page 118: ...an Edit button where the user can Edit Job Options specific for printing and then submit the job to the designated remote printer The selected jobs disappear from the Reprint Queue and reappear in th...

Page 119: ...nistration tab allows the System Administrator to manage the following General Administration Control Panel Copy Options Network Setup System Administration Overview Most of the features available usi...

Page 120: ...the Log In Out button on the Control Panel to access the System Administrator screen Login Options The Log In Out screen shown below allows the user or administrator to log in to the system in one of...

Page 121: ...ed to enter your login information as you try to access the appropriate features 1 Select System Administrator Log In The Enter SA Password screen displays 2 Enter the System Administration password o...

Page 122: ...E You can be logged in as an administrator and as a Job Accounting user at the same time You are prompted to enter your login information when accessing the appropriate features NOTE For more detailed...

Page 123: ...General Administration settings enable you to display and set the time on the machine change the administrator password shut down and restart the system and perform job accounting tasks If you are not...

Page 124: ...reports error messages etc The machine uses a 24 hour clock 0 23 1 Select Machine Information from the Services menu 2 Select the Administration tab Refer to the Machine Information chapter for more d...

Page 125: ...ays 5 Using the numeric keypad to enter the digit s enter a system password 6 Select Enter 7 Select Close to exit the General Administration screen Job Accounting Overview NOTE The job accounting feat...

Page 126: ...required for all users If a user supplies a valid user name and account ID he she can perform printer copy and scan operations If the user does not supply a valid user name and account ID only printe...

Page 127: ...is prevents confidential information from getting into the wrong hands It also prevents jobs from being deleted erroneously The System Administrator has a data control policy for this feature System P...

Page 128: ...the Job Information Hold queue Jobs finished processing and ready to start printing during the power outage are placed in the Job Information Active queue If Job Reprint is enabled Copy Scan jobs tha...

Page 129: ...ng correctly 4 Reset the Circuit Breaker Switch and perform the System Power On procedure in Product Overview Chapter Shutdown from the User Interface NOTE Many of the features within the Administrati...

Page 130: ...hut down the system from the Web Printer Management Tool 1 Open the Web Printer Management Tool at your workstation by entering the IP Address of the machine in the web browser 2 Select Utilities Shut...

Page 131: ...is the case when the Image Recall function discussed above is enabled Security concerns in some work environments might require that the image recall feature be disabled so that sensitive materials a...

Page 132: ...10 of the overwritten area See Online Help in Web Printer Management Tool for more details about using the Immediate Image Overwrite feature Scan Display This feature displays a scanned preview as yo...

Page 133: ...cel jobs with the administrator manager queue enabled is restricted to the System Administrator if there is a secure password set Without a secure password set any user can perform these operations Pl...

Page 134: ...Sound Settings The Sound Settings screen displays 6 Move the slider to the desired sound volume 7 Select Save and Close Configure Timers The Configure Timers selection of the Control Panel screen all...

Page 135: ...trol Panel 5 Select Configure timers The Set Timeout Durations screen displays 6 Select Sleep Timeout The Sleep Timeout Duration Sleep Timeout screen displays 7 Using either the scroll buttons or the...

Page 136: ...he files have been deleted the directory will also be deleted if no other files are scanned to it The default value for File Deletion is 24 hours 1 Press the Services button on the Control Panel The S...

Page 137: ...e Services button on the Control Panel The Service menu displays 2 Select Machine Info The Machine Info screen displays 3 Select the Administration tab 4 Select Control Panel The Control Panel screen...

Page 138: ...you to touch anywhere on the screen to save the calibration data 8 The User Interface saves the calibration data and displays the Control Panel screen Network Setup Prior to being able to communicate...

Page 139: ...Select the Administration tab 6 Select Network Setup NOTE The network settings can also be setup using the Web Printer Management Tool Refer to the Xerox FreeFlow Accxes System and Web Printer Manage...

Page 140: ...rmat nn nnn nn nnn 4 Select Enter Setting up IP Gateway 1 Select the Services button on the Control Panel followed by Machine Info Administration Tab Network Setup 2 Select Gateway from the Network Se...

Page 141: ...mation you can utilize the Dynamic Host Configuration Protocol DHCP option When this box is checked enabled the network interface utilizes the DHCP to acquire a temporary IP Address for the networked...

Page 142: ...with the resulting DHCP address via Dynamic DNS This feature was originally designed to work with BIND DNS servers version 9 0 or greater but has been shown to also function with some configurations...

Page 143: ...e Copy Options screen displays 4 Select Select Output Media Series The Enable Output Media Series screen displays 5 Select the appropriate media size series 6 Select Save to return to the Copy Options...

Page 144: ...Select one of the displayed Targeted R E preset buttons or select the numeric entry field and enter a Custom R E value using the numeric keypad or the scroll buttons Numeric Keypad shown below display...

Page 145: ...on Line Preservation Use this feature to enable disable line preservation when reducing normal and line mode documents The default setting is Enabled 1 Select the Services button on the Control Panel...

Page 146: ...ut Formats Use the Configure Custom Output Formats option to define non standard sizes that you expect to print frequently You can define up to six custom output media sizes The sizes that you set up...

Page 147: ...appears within the parentheses 6 Perform one of the following Using the scroll buttons enter the dimensions of the customized output format and then select Save Using the numeric keypad enter the dim...

Page 148: ...Enabled the image will be rotated 90 degrees to match paper prevent clipping or for proper folding 5 Select Save to return to the Copy Options menu 6 Select Close to return to the Administration menu...

Page 149: ...recision of the stitch alignment process is dependant on the thickness of the media Normalization Normalization allows control of the brightness and color of the image Normalization ensures both image...

Page 150: ...ation process NOTE Normalization should be performed before Stitch Alignment The normalization target that came with your system is shown below This target normalizes both black and white and grayscal...

Page 151: ...ignment button The Autostitch target that came with your system is shown below 8 Insert the Autostitch target document face up with the labeled text feeding into the Scanner first 9 To test the result...

Page 152: ...the scanner has been moved or if there is a visual problem with broken lines in the images as seen below When broken lines occur normalization is needed to correct the problem Figure 1 Horizontal Sti...

Page 153: ...rther are the following Media Status and Setup Printing Configuration Reports and Diagnostic Reports Overview of Machine Info The Machine Info menu allows the general users to access some information...

Page 154: ...nt Control SW Software Version The FreeFlow Accxes Print Server software version displays IP Address The IP Address displays the IPv4 address To access an IPv6 address go to Machine Configuration Netw...

Page 155: ...ource in this guide for media details 1 Select the Media Source desired from the Basic Copy tab if it is present If not go to step 2 2 Select the Machine Info button on the Control Panel 3 Select Medi...

Page 156: ...nd Setup screen You do not have to change any settings on the Media Status and Setup screen if you place the same roll or manual feed media that is listed on the screen into the machine How to Access...

Page 157: ...3 Select the Media Series corresponding with the Media Source you intend to use The following screen displays 4 Select the specific installed Media that best defines the contents loaded 5 Select Clos...

Page 158: ...to resolve the media mismatch condition Print Reports Tab The Print Reports selection allows you to print a report that shows the hardware and software configurations of your machine Configuration Te...

Page 159: ...port will become the last job in the queue From the User Interface 1 Select Machine Information on the Services menu 2 Select the Print Reports tab 3 Select from the Configuration Reports options Conf...

Page 160: ...ull or PostScript test print Minimal Prints the configuration data Normal Prints the configuration data and settings information Full Prints the configuration data settings information and pen palette...

Page 161: ...Configuration Test Sample Report Printer This report is a sample printout 6 9 Xerox Wide Format 6604 6605 Solution User Guide Machine Info...

Page 162: ...Setup Test Print Sample Report Printer Settings This report is a sample printout Xerox Wide Format 6604 6605 Solution 6 10 User Guide Machine Info...

Page 163: ...Pen Settings This report is a sample printout 6 11 Xerox Wide Format 6604 6605 Solution User Guide Machine Info...

Page 164: ...guration tab displays configurations software versions and the availability of the component options as shown below How to Access Machine Configuration 1 Select Machine Information on the Services men...

Page 165: ...rk settings to connect to a remote printer and control panel changes General Administration Change date and time settings job accounting shutdown and restart and change the password Network Setup Conn...

Page 166: ...Xerox Wide Format 6604 6605 Solution 6 14 User Guide Machine Info...

Page 167: ...use of consumables not recommended by Xerox may impair image quality and machine performance Use only consumables recommended by Xerox for the machine Qty Box Product Code Type of Consumable 1 item 1...

Page 168: ...of toner is insufficient a message appears on the Touch Screen indicating to load toner soon About 500 pages can still be run at this point The number of pages is based on using A4 paper The number o...

Page 169: ...smoothly NOTE You should shake the Toner Cartridge about 20 times 3 Attach the Toner Cartridge to the Toner Supply Port as shown below Align the notch on the Toner Cartridge with the right side of th...

Page 170: ...de the Lever to the left and align it with the triangular symbol 5 Tap the top of the Toner Cartridge repeatedly until the cartridge is empty Xerox Wide Format 6604 6605 Solution 7 4 User Guide Mainte...

Page 171: ...le When the Waste Toner Bottle is full a message will appear on the Touch Screen Solve the problem as instructed below WARNING See the warning and special instructions on waste toner bottles regarding...

Page 172: ...Waste Toner Bottle Door on the right hand side of the machine to access the Waste Toner Bottle 4 Remove the Waste Toner Bottle by gently lifting the bottle up and pulling it out toward you then pullin...

Page 173: ...stall the new Waste Toner Bottle NOTE When you install a new Waste Toner Bottle in the provided area make sure the bottle rests behind the small lip at the bottom to hold the bottle firmly in place Ot...

Page 174: ...wn until it latches NOTE If you do not attach the Waste Toner Bottle correctly a message will appear on the Touch Screen when you close the Upper Unit and the machine will not come to a Ready state Cl...

Page 175: ...Setup Normalization procedure located in this chapter should follow cleaning the Scanner Opening the Scanner Lid provides access to the Main Roller and the five Contact Image Sensors CIS allowing the...

Page 176: ...n the fully open position 5 Apply Xerox Film Remover or Isopropanol to the Main Roller with a clean cloth turning the roller as you clean it 6 Apply Xerox Platen Glass Lens and Mirror Cleaner to the f...

Page 177: ...ral detergent NOTE Do not use cleaning agents other than water a neutral detergent Isopropanol and Xerox Platen Glass Lens and Mirror Cleaner 10 Replace the top Power Cord to restore power to the Scan...

Page 178: ...leaning it according to the scanner maintenance procedure The Normalization target that came with your system is used for this task For detailed normalization instructions see System Administration Sc...

Page 179: ...rk properly after you perform the troubleshooting recommended in the pages below then contact your Xerox Customer Support Center If you think a problem is occurring with the machine check the machine...

Page 180: ...n Reboot the system to see if that corrects the problem If the condition does not improve contact your Service Representative Media jams occur frequently Check for and remove loose pieces of media fro...

Page 181: ...to Document Input Is the document too small Document does not feed into the Scanner Correctly load the document Refer to Using the Manual Feed in Shelf Bypass Is the document correctly loaded in the...

Page 182: ...of media or foreign objects in the machine Clean the Contact Image Sensors CIS and the main roller followed by the Scanner Setup Normalization procedure Refer to the Maintenance chapter for details H...

Page 183: ...image on the copy is skewed Load the media correctly Refer to Loading Media Is the media loaded correctly Firmly push in the media tray Refer to Loading Media Is the media tray set up correctly If the...

Page 184: ...the Scanner areas as a daily maintenance tasks Black lines are printed Contact your Xerox Customer Support Center Internal components are dirty Correctly load the appropriate media Refer to Loading M...

Page 185: ...re media area is printed black Place the document face up to scan Was the document scanned face down Nothing is copied Contact your Xerox Customer Support Center A probable cause is an internal machin...

Page 186: ...d scan the document again Is the document curled A corner of the document is folded Correctly load the document Refer to Scanning the Document Was the document inserted in the correct position Scannin...

Page 187: ...ctly Refer to Scanning the Document for details on Scanner behavior Was the document loaded correctly in the Scanner The scanned images are skewed Load the document correctly Refer to Scanning the Doc...

Page 188: ...d Sensors with Xerox Anti static fluid and a clean dry cloth Refer to the Maintenance procedure in this guide Have you cleaned the Scanner areas as a daily maintenance task Static during Scanning Set...

Page 189: ...e Media Jam clearance procedures on the Upper Unit for the same Are there torn pieces of media or foreign objects in the machine Load toner Refer to Loading Toner Is the load toner message displayed T...

Page 190: ...nternal components are dirty The print has black dots Contact your Xerox Customer Support Center Internal components are dirty The print has black lines Load a correct type of media Refer to Loading M...

Page 191: ...rt Center A probable cause is an internal machine error The entire media area is printed black Contact your Xerox Customer Support Center A probable cause is an internal machine error Nothing is print...

Page 192: ...has a Forward Feed button and Reverse Feed button to assist with releasing misfed documents This is the preferred method of removing the document from the Scanner if the scanned document is not jamme...

Page 193: ...Lid provides access to the document jam 1 Push down on the two buttons on each side of the Scanner Lid 2 With both hands lift the lid up and away from you The lid can support itself in the fully open...

Page 194: ...both ends 5 Confirm that the document is not torn folded or wrinkled and load the document again according to the message on the Touch Screen NOTE If a Scanner jam message persists after you remove th...

Page 195: ...edia jam message does not disappear from the Touch Screen If a media jam message displays again after you have cleared the media jam media is probably jammed at another location Clear this by followin...

Page 196: ...2 Pull out Roll 1 or Roll 2 as directed on the Touch Screen WARNING Do not open the Roll 1 Cutter Cover or the Roll 2 Cutter Cover unless you are specifically directed to do so Xerox Wide Format 6604...

Page 197: ...defects If the jammed media is not cut and cannot be removed rotate the Roll Media to reel in the media Then set the roll media again Manually operate the cutter if necessary Do not attempt to rewind...

Page 198: ...4 Gently slide Roll 1 or Roll 2 until it is firmly in position 5 Close the Front Doors Xerox Wide Format 6604 6605 Solution 8 20 User Guide Problem Solving...

Page 199: ...occur in the Manual Feed in Shelf Bypass Pull the media toward you gently to remove it NOTE Be careful not to tear the sheet Media Jams in Upper Unit The following describes how to clear media jams th...

Page 200: ...en the Upper Unit 2 Check the state of the jammed media and solve the problem as follows WARNING Never touch a labeled area on hot or sharp parts You can get burned or injured Xerox Wide Format 6604 6...

Page 201: ...ke sure to remove all pieces from the machine Media fragments left inside the machine can cause future jams and image quality defects If media is jammed in the Media Feed Path 4 Lift up the green Leve...

Page 202: ...r A to its original position 6 Close the Upper Unit Media Jams in Fuser Unit The following describes how to clear media jams that occur in the Fuser Unit Xerox Wide Format 6604 6605 Solution 8 24 User...

Page 203: ...ned or injured 2 Remove the jammed media through the opening Gently remove the media taking care not to tear it If the media is torn make sure to remove all torn media from the machine Media fragments...

Page 204: ...the Fuser Cover WARNING Never touch a labeled area on hot or sharp parts You can get burned or injured 4 Lift up the green lever to hold the baffle and remove the jammed media through the output port...

Page 205: ...6 Close the Fuser Cover and the Manual Feed in Shelf 7 Close the Upper Unit 8 27 Xerox Wide Format 6604 6605 Solution User Guide Problem Solving...

Page 206: ...Xerox Wide Format 6604 6605 Solution 8 28 User Guide Problem Solving...

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