Xerox VersaLink C7000 User Manual Download | Manualshive

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Getting Help

Your printer includes utilities and resources to help you troubleshoot printing problems.

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Viieew

wiinngg W

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When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel and the LED status light on the control panel flashes amber or red. Warning alerts
inform you about printer conditions, such as low supplies or open doors, that require your attention. If
more than one warning condition occurs, only one warning message appears on the control panel at
a time.

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When an error condition occurs, a message appears on the control panel to inform you of the
problem. Error messages warn you about printer conditions that prevent the printer from printing or
degrade printing performance. If more than one error occurs, only one is displayed on the control
panel.

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Your printer has a set of reports that you can print. These reports include the Demonstration Print
page and the Error History report that can assist you in troubleshooting certain problems. The
Demonstration Print page prints an image to show print quality. You can use this page to
troubleshoot print-quality issues with the printer. The Error History report prints information on the
most recent printer errors.

For more information, refer to

Printing Information Pages

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1. At the printer control panel, press the

Home

button.

2. Touch

Device

→

About

→

Information Pages

.

3. To print an information page, touch the needed page.

4. To return to the Home screen, press the

Home

button.

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Hiissttoorryy RReeppoorrtt

1. At the printer control panel, press the

Home

button.

2. To print the Error History Report, touch

Device

→

Support

→

Support Pages

→

Error History Report

.

3. To return to the Home screen, press the

Home

button.

O

Onnlliinnee SSuuppppoorrtt A

Assssiissttaanntt

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.

Xerox

®

VersaLink

®

C7000 Color Printer

User Guide

179

Troubleshooting

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Summary of Contents for VersaLink C7000

Page 1: ...Version 1 4 1 July 2020 702P05614 Xerox VersaLink C7000 Color Printer User Guide ...

Page 2: ...vice and Android mobile technology platform are trademarks of Google Inc HP GL HP UX and PCL are registered trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered trade...

Page 3: ...0 Front View 20 Internal Parts 21 Rear View 22 Finishing Options 23 Control Panel 25 Power Options 27 Powering On the Printer 27 Powering Off the Printer 28 Entering and Exiting Sleep Mode and Low Power Mode 28 Power Saver 28 Accessing the Printer 30 Logging In 30 Convenience Authentication 30 Smart Card 30 Introduction to Apps 31 Information Pages 32 Printing Information Pages 32 Configuration Re...

Page 4: ...vers and Utilities for UNIX and Linux 49 Installing the Printer as a Web Service on Devices 50 More Information 51 3 Customize and Personalize 53 Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Hiding or Showing an App on the Home Screen 55 Rearranging Apps on the Home Screen 55 Customizing or Personalizing the Apps 56 Customizing or Personalizing the Feature ...

Page 5: ... Printing 83 Mobile Printing Options 85 Print Jobs 87 Managing Jobs 87 Printing Special Job Types 88 Printing Features 92 Selecting Paper Options for Printing 92 Printing on Both Sides of the Paper 92 Xerox Black and White 93 Print Quality 93 Image Options 93 Printing Multiple Pages to a Single Sheet 94 Printing Booklets 95 Using Special Pages 95 Printing Watermarks for Windows 97 Orientation 98 A...

Page 6: ...nce Procedures 136 Color Registration 136 Color Calibration 136 Adjusting Paper Registration 136 Adjusting the Altitude 139 Supplies 140 Consumables 140 Ordering Supplies 140 Recycling Supplies 141 Toner Cartridges 141 Routine Maintenance Items 142 Replacing the Drum Cartridge 142 Replacing Staple Cartridges in the Integrated Office Finishers 142 Managing the Printer 147 Viewing the Meter Reading ...

Page 7: ...ality Problems 174 Getting Help 179 Viewing Warning Messages on the Control Panel 179 Viewing Current Errors on the Control Panel 179 Using the Integrated Troubleshooting Tools 179 Online Support Assistant 179 More Information about Your Printer 180 A Specifications 181 Printer Configurations and Options 182 Available Configurations 182 Configurations 182 Features 183 Options and Upgrades 184 Phys...

Page 8: ... Certifications in Europe 199 European Union Lot 4 Imaging Equipment Agreement Environmental Information 199 Eurasian Economic Community Certification 200 Germany 200 Turkey RoHS Regulation 200 Safety Certification 201 Material Safety Data Sheets 202 C Recycling and Disposal 203 All Countries 204 North America 205 European Union 206 Domestic Household Environment 206 Professional Business Environm...

Page 9: ... Operational Safety 13 Maintenance Safety 15 Printer Symbols 16 Environmental Health and Safety Contact Information 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer ...

Page 10: ...y evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or connection of external devices can affect the product certification For more informatio...

Page 11: ...ower cord from the electrical outlet 3 Call an authorized service representative P Po ow we er r C Co or rd d Use the power cord supplied with your printer Plug the power cord directly into a properly grounded electrical outlet Ensure that each end of the cord is connected securely If you do not know if an outlet is grounded ask an electrician to check the outlet WARNING To avoid risk of fire or e...

Page 12: ...nect the power cord from the electrical outlet E Em me er rg ge en nc cy y P Po ow we er r O Of ff f If any of the following conditions occur power off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or fr...

Page 13: ...rd do not push or move the device with all the paper trays extended O Oz zo on ne e R Re elle ea as se e This printer produces ozone during normal operation The amount of ozone produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go...

Page 14: ...om the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can increase the risk of skin or eye contact Caution Use of non Xerox supplies is not recommended The Xerox...

Page 15: ... on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment When installing the device in a hallway or similar restricted area additional space requirements can apply Ensure that you comply with all workspace safety regulations building codes and fire codes for your area Xe...

Page 16: ...y use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartridge Do not touch the part or area of the printer Do not expose the drum cartridges to direct sunlight Do not burn the toner cartridges Do not burn the waste cartridge Do not burn the drum cartridges 1...

Page 17: ...aper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbols that appear on your printer refer to the Printer Symbols guide at www xerox com office VLC7000docs Xerox VersaLink C7000 Color Printer User Guide 17 Safety ...

Page 18: ...ct and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe 18 Xerox VersaLink C7000 Color Printer User Guide Safety ...

Page 19: ...arted This chapter contains Parts of the Printer 20 Power Options 27 Accessing the Printer 30 Introduction to Apps 31 Information Pages 32 The Embedded Web Server 34 Installation and Setup 37 Connecting the Printer 38 Installing the Software 48 More Information 51 ...

Page 20: ...he Printer F Fr ro on nt t V Viie ew w 1 Paper Trays Configurations vary from 1 to 4 trays 2 USB Port 3 Control Panel 4 Paper Output 5 Front Door 20 Xerox VersaLink C7000 Color Printer User Guide Getting Started ...

Page 21: ...te er rn na all P Pa ar rt ts s 1 Transfer Roll 2 Fuser 3 IBT Belt Release 4 Toner Cartridges 5 Power Switch 6 Waste Cartridge 7 Drum Cartridges Xerox VersaLink C7000 Color Printer User Guide 21 Getting Started ...

Page 22: ...ea ar r V Viie ew w 1 Power Connection 2 USB Host Port 3 USB Device Port 4 Wi Fi Connectivity Port 5 Ethernet Port 6 Foreign Device Interface 22 Xerox VersaLink C7000 Color Printer User Guide Getting Started ...

Page 23: ...ures that you use to open the front covers differ When you use this manual use the procedures for the finisher installed on your printer I In nt te eg gr ra at te ed d O Of ff fiic ce e F Fiin niis sh he er r 9 9N NX X 1 Finisher Tray 2 Finisher Tray Extension 3 Integrated Office Finisher 4 Staple Cartridge 5 Finisher Front Cover 6 Finisher Top Cover Xerox VersaLink C7000 Color Printer User Guide ...

Page 24: ...iic ce e F Fiin niis sh he er r 2 2F FA A 1 Finisher Tray 2 Finisher Tray Extension 3 Integrated Office Finisher 4 Staple Cartridge 5 Finisher Front Cover 6 Finisher Top Cover 24 Xerox VersaLink C7000 Color Printer User Guide Getting Started ...

Page 25: ...icate the power status of the printer Item Name Description 1 NFC Area Optional Near Field Communication NFC is a technology that enables devices to communicate when they are within 10 cm 4 in of each other Use the NFC area to obtain a network interface or to establish a TCP IP connection between your device and the printer Note The indicator is visible when NFC is activated 2 Home Button This but...

Page 26: ...for a print job initiated at the control panel Blinks blue twice slowly for a print job received from the network Blinks blue rapidly while the printer is powering up or to signal detection of a Wi Fi Direct connection request Amber Blinks amber to indicate an error condition or warning that requires your attention For example an out of toner condition a paper jam or out of paper for the current j...

Page 27: ...or exit sleep mode Enter or exit low power mode The Power Wake button also flashes when the printer is in low power mode P Po ow we er riin ng g O On n t th he e P Pr riin nt te er r To power on the printer 1 To power on the printer open the front door and press the power switch to the On position 2 At the printer control panel press the Power Wake button Caution Do not unplug the power cord while...

Page 28: ... nd d L Lo ow w P Po ow we er r M Mo od de e After the printer is powered on but is in Sleep Mode or Low Power Mode The touch screen appears blank and unresponsive The printer exits Low Power mode or Sleep mode automatically when it receives data from a connected device To wake the printer manually press the Power Wake button P Po ow we er r S Sa av ve er r You can set the time the printer spends ...

Page 29: ... Ready mode to Low Power mode to reduce standby power consumption Sleep Timeout The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption Xerox VersaLink C7000 Color Printer User Guide 29 Getting Started ...

Page 30: ...on n When Convenience Authorization is enabled users swipe a pre programmed identification card through a Proximity Card Reader at the control panel To use this method purchase and install a USB card reader and an authentication server that supports the Xerox Convenience Authentication API S Sm ma ar rt t C Ca ar rd d When a Common Access Card system is installed on your Xerox device access to the...

Page 31: ...e screen Some Apps are installed as standard but hidden the first time you use the device When you log in the Apps configured for your personal account appear on the control panel You can download more Apps for your device from the Xerox App Gallery For more information refer to Xerox App Gallery Xerox VersaLink C7000 Color Printer User Guide 31 Getting Started ...

Page 32: ...vides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demonstration of the current print quality Startup Page The Startup Page provides basic printer configuration and network information Job History Report The printer retain...

Page 33: ... setup tray information and more P Pr riin nt tiin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t 1 At the printer control panel press the Home button 2 Touch Device About Information Pages 3 Touch Configuration Report 4 To return to the Home screen press the Home button Xerox VersaLink C7000 Color Printer User Guide 33 Getting Started ...

Page 34: ...tion Report Note To view the TCP IP address on the control panel wait until the printer has been on for 2 minutes If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network connectivity issue However note that if Wi Fi is set as the primary Ethernet connection 0 0 0 0 is shown for the printer s IP address V Viie ew wiin ng g t th he e I IP P P Pr riin nt te er r A Ad dd dr re es ss...

Page 35: ...ice VLC7000docs D Do ow wn nllo oa ad diin ng g t th he e C Co on nf fiig gu ur ra at tiio on n R Re ep po or rt t f fr ro om m t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r From the Embedded Web Server you can download and save a copy of the Configuration Report to your computer hard drive Use Configuration Reports from multiple devices to compare software versions configuration...

Page 36: ...ol panel when you are connected remotely to the device click the Lock Device Control Panel option Note If a local user attempts to access the control panel while the device control panel is locked the control panel does not respond A message appears on the control panel confirming that the control panel is locked and the device is being controlled remotely 4 To enable remote access to the device c...

Page 37: ... access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC7000docs S Se elle ec ct tiin ng g a a L Lo oc ca at tiio on n f fo or r t th he e P Pr riin nt te er r 1 Select a dust free area with temperatures from 10 32 C 50 90 F and relative humidity 10 85 Note Sudden temperature fluctuations can affect print quality Rapid heating of a...

Page 38: ...hrough a router or network switch is required An Ethernet network can be used for one or more computers and supports many printers and systems simultaneously An Ethernet connection is typically faster than USB and allows you direct access to the settings of the printer using the Embedded Web Server Wireless Network If your environment includes a wireless router or wireless access point you can con...

Page 39: ...gured with a service set identifier SSID and any necessary credentials Note Wireless networking is available only on printers with the optional Wireless Network Adapter installed C Co on nf fiig gu ur riin ng g t th he e P Pr riin nt te er r f fo or r a a W Wiir re elle es ss s N Ne et tw wo or rk k Note Before you configure wireless network settings install the Xerox Wireless Network Adapter Kit ...

Page 40: ...structions provided with the Wireless Network Adapter Caution Pulling on the adapter can cause damage Once the adapter is installed remove it only as needed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter 4 Configure the Wi Fi settings For details about configuring the Wi Fi settings refer to the System Administrator G...

Page 41: ...tion Caution Do not unplug the power cord while the printer powers down 2 To release the Wireless Network Adapter from the connection panel on the side of the printer gently grasp the adapter and push the release lever to the side Carefully pull the adapter away from the printer Caution Do not use force to pull on the Wireless Network Adapter If the latch is released properly the adapter pulls out...

Page 42: ...wer Wake button Note If the printer was installed previously in a wireless network environment it could retain setup and configuration information from that environment To prevent the printer from attempting to connect to the previous network reset the wireless settings For more information refer to the System Administrator Guide at www xerox com office VLC7000docs 42 Xerox VersaLink C7000 Color P...

Page 43: ...d network If the required Wi Fi network is not listed or if the required network uses WPS configure the connection manually For details refer to step 6 b If needed to log in to the network type the password c To select a Wi Fi frequency band touch Wi Fi Band then select an option By default the Wi Fi frequency band is set to AUTO d Touch OK 6 To connect manually to a Wi Fi Network a Touch Manual S...

Page 44: ...move the Wi Fi network connection module the primary network connection is set to Ethernet To configure the primary network at the control panel 1 At the printer control panel press the Home button 2 Log in as administrator For details refer to the System Administrator Guide at www xerox com office VLC7000docs 3 Touch Device Connectivity Primary Network 4 Select the appropriate network connection ...

Page 45: ...in ng g A Aiir rP Pr riin nt t AirPrint is a software feature that allows you to print from wired or wireless Apple iOS based mobile devices and Mac OS based devices without the need to install a print driver AirPrint enabled printers allow you to print directly from a Mac an iPhone iPad or iPod touch You can use AirPrint to print from a wired device or a wireless device without using a print driv...

Page 46: ...oordinates in decimal form For example use coordinates such as 45 325026 122 766831 for a location 5 Click OK 6 To activate your changes at the prompt click Restart Now C Co on nf fiig gu ur riin ng g G Go oo og glle e C Cllo ou ud d P Pr riin nt t Google Cloud Print allows you to print documents that are stored in the cloud without using a print driver Before you begin Set up a Google email accou...

Page 47: ...obile phone to scan the barcode After the printer is registered a confirmation status window appears 11 To access the Google Cloud Print feature in your Google account click Manage Your Printer Note The default printer name appears in this format Model name MAC address Xerox VersaLink C7000 Color Printer User Guide 47 Getting Started ...

Page 48: ...Insert the Software and Documentation disc into the appropriate drive on your computer If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 Select your printer model 3 Click Install Drivers 4 Select Install Print Driver 5 At the License Agreement click I Agree 6 From the list of discovered printers select your printer Note When install...

Page 49: ... run Xerox Print Drivers 3 xx x dmg pkg double click the appropriate file name 4 When prompted click Continue 5 To accept the license agreement click I Agree 6 To accept the current installation location click Install or select another location for the installation files then click Install 7 If prompted enter your password then click OK 8 From the list of discovered printers select your printer th...

Page 50: ...the list click the Cancel button Add the WSD printer manually using the Add Printer Wizard 4 Click Close I In ns st ta alllliin ng g a a W WS SD D p pr riin nt te er r u us siin ng g t th he e A Ad dd d P Pr riin nt te er r W Wiiz za ar rd d 1 At your computer click Start then select Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 Click Add a network wireless or Bluet...

Page 51: ...on for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC7000support Information Pages Print from the control panel For details refer to Printing Information Pages Order supplies for your printer www xerox com office VLC7000supplies Local sales and Technical Customer Support www xerox com office worldcontacts Printer registr...

Page 52: ...52 Xerox VersaLink C7000 Color Printer User Guide Getting Started ...

Page 53: ...ink C7000 Color Printer User Guide 53 3 Customize and Personalize This chapter contains Customize and Personalize Overview 54 Customizing or Personalizing the Home Screen 55 Customizing or Personalizing the Apps 56 ...

Page 54: ... repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can personalize the device to meet specific user needs You can configure your personal Home page to hide or show only the apps you use Each of the feature lists can be tailored to your job requirements Default settings for each app can be specified and settings for reg...

Page 55: ... panel c Touch Done 4 To hide an installed app a For the app touch X b Touch Done 5 Verify that only the selected apps appear on the Home screen R Re ea ar rr ra an ng giin ng g A Ap pp ps s o on n t th he e H Ho om me e S Sc cr re ee en n 1 At the printer control panel press the Home button 2 Touch Customize 3 Touch and hold the required app 4 Drag the app to the new location 5 Release the app 6 ...

Page 56: ... To show a feature for the required feature touch the Eye icon To signify a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features into the appropriate order 7 To save the current configuration touch Done S Sa av viin ng g P Pr re es se et ts s You can use this feature to save a particular combination of app settings for future job...

Page 57: ...ant to delete 6 At the prompt touch Delete 7 Touch Done R Re em mo ov viin ng g A Ap pp p C Cu us st to om miiz za at tiio on n u us siin ng g t th he e C Co on nt tr ro oll P Pa an ne ell To remove the current app customization settings 1 At the printer control panel press the Home button 2 Touch the app required 3 Scroll to the bottom then touch Customize 4 Touch Remove App Customization 5 At th...

Page 58: ...58 Xerox VersaLink C7000 Color Printer User Guide Customize and Personalize ...

Page 59: ...isplayed on the Homescreen There are also apps that are installed as standard but are hidden when your device is used for the first time For more information about customizing the Home screen and the apps features refer to Customize and Personalize A range of apps is available for download and installation from the Xerox App Gallery These include Xerox Extensible Interface Platform EIP Apps EIP Ap...

Page 60: ...count you have direct access to all the available apps for your device An App Gallery account allows you to view and acquire apps install apps on your device and manage your apps and licenses Note If you have an existing Xerox App Gallery Account refer to Logging into your Xerox App Gallery Account To create an App Gallery account using the control panel 1 At the printer control panel press the Ho...

Page 61: ...Gallery opens I In ns st ta alllliin ng g o or r U Up pd da at tiin ng g a an n A Ap pp p f fr ro om m t th he e X Xe er ro ox x A Ap pp p G Ga alllle er ry y Xerox Apps add extend or customize the functionality of your device You can use the Xerox App Gallery to browse and install apps at your device control panel I In ns st ta alllliin ng g a an n A Ap pp p f fr ro om m t th he e A Ap pp p G Ga ...

Page 62: ...y 3 Touch the Person icon a Enter your User Name using the touch screen keypad then touch Enter b Enter your Password using the touch screen keypad then touch Enter or OK 4 Touch Installed The list shows all installed apps and any apps eligible for update You can update apps individually or all apps at once Touch the desired app then touch Update or Update All The License Agreement appears for eac...

Page 63: ...oftware Update Use this option to check for software updates and configure update settings Notifications Use the Notifications option to see details of current alerts or faults on the device A History button displays fault codes and the date that the fault occurred on the device Paper Trays Use the Paper Trays option to see the paper size type and color set for each paper tray and the tray capacit...

Page 64: ...on the control panel You can customize the alerts that appear on the control panel and configure email alert notifications To check the supplies status and set up alerts using the Embedded Web Server refer to the System Administrator Guide at www xerox com office VLC7000docs C Ch he ec ck kiin ng g t th he e S Su up pp plliie es s S St ta at tu us s a at t t th he e C Co on nt tr ro oll P Pa an ne...

Page 65: ...ing Usage menu displays the total number of impressions that the printer generated or printed during its lifetime You cannot reset the counters A page is counted as one side of a sheet of paper For example a sheet of paper that is printed on two sides counts as two impressions To view the Billing and Usage Counters 1 At the printer control panel press the Home button 2 Touch Device Billing Usage 3...

Page 66: ...t the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete the printer restarts automatically R Re em mo ot te e S Se er rv viic ce es s You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team ...

Page 67: ...nel For more information refer to Printing Special Job Types P Pa au us siin ng g t th he e P Pr riin nt t J Jo ob b w wiit th h t th he e O Op pt tiio on n t to o D De elle et te e I It t 1 At the printer control panel press the Home button 2 Touch Jobs then touch the name of the print job 3 Do one of the following To pause the print job touch Pause To resume the print job touch Resume To delete ...

Page 68: ... automatically touch Resume To delete the print job touch Delete At the prompt touch Delete 5 To return to the Home screen press the Home button M Ma an na ag giin ng g S Sp pe ec ciia all J Jo ob b T Ty yp pe es s Special job types allow you to send a print job from your computer then print it from the printer control panel Select special job types in the print driver Printing Options tab under J...

Page 69: ... the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh in the Print window click Preview then select Xerox Features 3 For Job Type select Secure Print 4 Type the passcode confirm the passcode then click OK 5 Select any other required printing options For Windows click OK then click Print For Macintosh click Print Releasing ...

Page 70: ... your printer then click Printer Properties Depending on your application the title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK 5 To send the job to the printer click Print Releasing a Personal Print Job 1 At the printer control panel press the Home button 2 Touch Jobs 3 To view Personal Print jobs touch Personal Secure Jobs ...

Page 71: ...e printer control panel press the Home button 2 To view available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the job 4 Select an option To print the remaining copies of the job touch Release To delete the remaining copies of the job touch Delete 5 To return to the Home screen ...

Page 72: ...ng g U Us siin ng g t th he e E Em mb be ed dd de ed d W We eb b S Se er rv ve er r 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Home 3 In the Quick Links area click Submit File 4 Click the Submit field 5 In the selection window select a file to print then click Open 6 To print the docume...

Page 73: ... are supported 1 Insert the USB Flash drive into the USB memory port on the printer 2 At the USB Drive has been detected screen touch Print from USB Note If this feature does not appear enable the feature or contact the system administrator For more information see the System Administrator Guide at www xerox com office VLC7000docs 3 Add files using the Browse USB screen To print a group of print r...

Page 74: ...ministrator Guide at www xerox com office VLC7000docs 3 Add files using the Browse USB screen To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that your files are selected To print a specific file browse to that file then touch the file name or icon 4 Touch OK 5 Confirm that the desired documents appear If the documents do not appear touch Add Docu...

Page 75: ... XeroxAppGallery P Pr riin nt tiin ng g w wiit th h t th he e P Pr riin nt tB By yX Xe er ro ox x A Ap pp p 1 Send an email with an attachment containing a supported file type to Print printbyxerox com First time users receive a response email with a user ID and password 2 At the Xerox device control panel press the Home button 3 Touch PrintByXerox 4 Enter your email address then touch Save 5 On t...

Page 76: ...76 Xerox VersaLink C7000 Color Printer User Guide Xerox Apps ...

Page 77: ...Xerox VersaLink C7000 Color Printer User Guide 77 5 Printing This chapter contains Printing Overview 78 Selecting Printing Options 79 Print Jobs 87 Printing Features 92 Using Custom Paper Sizes 100 ...

Page 78: ...print driver provide the widest range of features To send a job to the printer 1 Select the appropriate paper 2 Load paper in the appropriate tray At the printer control panel specify the paper size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access the print driver...

Page 79: ...n the software application are temporary The application and the computer do not save the settings after the application is closed P Pr riin nt t D Dr riiv ve er r H He ellp p Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Information about Printing Pre...

Page 80: ...e navigation path to your list of printers 2 In the list of printers right click the icon for your printer then click Printing preferences 3 In the Printing Preferences window click a tab then select the options To save the settings click OK Note For more information about Windows print driver options click the Help button in the Printing Preferences window S Se elle ec ct tiin ng g P Pr riin nt t...

Page 81: ... tray in the center of the printer Center Top Tray Use this option to select the upper output tray in the center of the printer Center Bottom Tray Use this option to select the lower output tray in the center of the printer Finisher Tray Use this option to select the output tray on the right side of the Office Finisher or the Office Finisher with Booklet Maker 4 To send the job to the printer clic...

Page 82: ...Select your printer 3 In the Print Options menu select Xerox Features Note To see all printing options click Show Details 4 Select any other required printing options from the lists 5 To send the job to the printer click Print S Se elle ec ct tiin ng g F Fiin niis sh hiin ng g O Op pt tiio on ns s f fo or r M Ma ac ciin nt to os sh h If your printer has a finisher installed select finishing option...

Page 83: ...rinters connected in UNIX and Linux environments The Xerox print drivers provide a GUI based Graphical User Interface driver dialog for printer feature selections You can select print drivers based on your operating system X Xe er ro ox x P Pr riin nt te er r M Ma an na ag ge er r Xerox Printer Manager is an application that allows you to manage and print to multiple printers in UNIX and Linux env...

Page 84: ...d with the package For example man xeroxprtmgr Launching Xerox Printer Manager To launch Xerox Printer Manager do one of the following tasks For UNIX log in as root From a terminal window type xosdprtmgr then press Enter or Return For Linux type sudo xeroxprtmgr then press Enter or Return P Pr riin nt tiin ng g w wiit th h x xe er ro ox xp pr riin nt t Xerox has its own print command You can use t...

Page 85: ...ecific printer in Berkeley type lpr Pprinter filename then click Enter M Mo ob biille e P Pr riin nt tiin ng g O Op pt tiio on ns s This printer can print from iOS and Android mobile devices For more information refer to Configuring Google Cloud Print P Pr riin nt tiin ng g w wiit th h W Wii F Fii D Diir re ec ct t You can connect to your printer from a Wi Fi mobile device such as a tablet compute...

Page 86: ...d all of its required protocols are enabled by default Ensure that you have the latest version of the MOPRIA Print Service installed on your mobile device You can obtain a free download from the Google Play Store Wireless devices must join the same wireless network as the printer The name and location of your printer appears in a list of MOPRIA enabled printers on connected devices To print using ...

Page 87: ... At the prompt touch Delete Note If you do not make a selection within 60 seconds the job resumes automatically 4 To return to the Home screen press the Home button V Viie ew wiin ng g P Pr riin nt tiin ng g o or r D De elle et tiin ng g S Sa av ve ed d a an nd d S Se ec cu ur re e J Jo ob bs s Note The system administrator can restrict users from deleting jobs If a system administrator has restri...

Page 88: ...n vary For Macintosh in the Print window click Print Options then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list then click OK 5 Select any other required printing options For Windows click OK then click Print For Macintosh click Print Releasing a Saved Job 1 At the printer control panel press the Home button 2 Touch Jobs 3 To view Saved Jobs...

Page 89: ...obs in the folder touch Print All To delete a Secure Print job touch the Trash icon At the prompt touch Delete To delete all the jobs in the folder touch Delete All Note After a Secure Print job is printed it is deleted automatically 7 To return to the Home screen press the Home button P Pr riin nt tiin ng g a a P Pe er rs so on na all P Pr riin nt t J Jo ob b 1 In your software application access...

Page 90: ... After reviewing the sample set you can either print the remaining copies or delete them at the printer control panel Sample Set is a type of saved job with these features A Sample Set job appears in a folder named after the user ID associated with the print job A Sample Set job does not use a passcode Any user can print or delete a Sample Set job A Sample Set prints one copy of a job to allow you...

Page 91: ...ew available jobs touch Jobs 3 Touch the Sample Set job Note The Sample Set file description shows the job as Held for Future Printing and shows the number of remaining copies of the job 4 Select an option To print the remaining copies of the job touch Release To delete the remaining copies of the job touch Delete 5 To return to the Home screen press the Home button Xerox VersaLink C7000 Color Pri...

Page 92: ... page image Manually Scale scales the document by the amount entered in the percentage box below the preview image P Pr riin nt tiin ng g o on n B Bo ot th h S Siid de es s o of f t th he e P Pa ap pe er r P Pr riin nt tiin ng g a a 2 2 S Siid de ed d D Do oc cu um me en nt t If your printer supports Automatic 2 Sided Printing the options are specified in the print driver The print driver uses the...

Page 93: ...ite P Pr riin nt t Q Qu ua alliit ty y PostScript print quality modes Standard print quality mode 1200 x 2400 dpi Enhanced print quality mode 1200 x 2400 dpi Photo Mode 1200 x 2400 dpi PCL print quality mode Standard print quality mode 600 x 600 dpi Note Enhanced and Photo Mode are not available with the PCL driver I Im ma ag ge e O Op pt tiio on ns s Image Options controls how the printer uses co...

Page 94: ... You can use the Contrast feature to adjust the variation between light and dark areas of the print job Saturation Saturation allows you to adjust the color strength and the amount of gray in the color Color Cast Use Color Cast settings to adjust the amount of a selected color in the print job while preserving lightness The following options are available The Cyan to Red option allows you to adjus...

Page 95: ...on the Page Layout tab Page Layout is on the Document Options tab For Macintosh in the Print window in Xerox Features Booklet Layout is on the Paper Output list When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Specifies how much th...

Page 96: ...n ng g I In ns se er rt t P Pa ag ge es s You can add blank or pre printed insert pages before page one of each document or after designated pages within a document Adding an insert after designated pages within a document separates sections or acts as a marker or placeholder Ensure that you specify the paper to use for the insert pages Insert Options provides the options to place an insert After ...

Page 97: ...Note Some combinations of 2 sided printing with certain paper types and sizes can produce unexpected results P Pr riin nt tiin ng g W Wa at te er rm ma ar rk ks s f fo or r W Wiin nd do ow ws s A watermark is special purpose text that can be printed across one or more pages For example you can add a word like Copy Draft or Confidential as a watermark instead of stamping it on a document before dis...

Page 98: ...phics in the document 7 Click Pages then select the pages to print the watermark Print on All Pages This option prints the watermark on all pages of your document Print on Page 1 Only This option prints the watermark only on the first page of the document 8 If you select a picture as a watermark specify the lightness settings for the image 9 Click OK O Or riie en nt ta at tiio on n Orientation all...

Page 99: ...e Only This option prints the job identification on the first page of the document in the top left margin Print ID in Margins All Pages This option prints the job identification in the top left margin on every page of the document P Pr riin nt tiin ng g M Miir rr ro or r I Im ma ag ge es s If the PostScript driver is installed you can print pages as a mirror image Images mirror left to right when ...

Page 100: ...n ng g o on n C Cu us st to om m S Siiz ze e P Pa ap pe er r f fr ro om m a a M Ma ac ciin nt to os sh h C Co om mp pu ut te er r 1 Load the custom size paper 2 In the application click File Print 3 From the Paper Size list select the custom paper size 4 Click Print D De ef fiin niin ng g C Cu us st to om m P Pa ap pe er r S Siiz ze es s To print custom paper sizes define the custom width and leng...

Page 101: ... the height and width of the new custom paper size 6 Click the arrow for the Non Printable Area field then select the printer from the list Or for User Defined margins set the top bottom right and left margins 7 To save the settings click OK D De ef fiin niin ng g a a C Cu us st to om m P Pa ap pe er r S Siiz ze e a at t t th he e C Co on nt tr ro oll P Pa an ne ell You can print custom size paper...

Page 102: ...102 Xerox VersaLink C7000 Color Printer User Guide Printing ...

Page 103: ...rsaLink C7000 Color Printer User Guide 103 6 Paper and Media This chapter contains Paper and Media Overview 104 Supported Paper 105 Configuring Tray Settings 111 Loading Paper 112 Printing on Special Paper 120 ...

Page 104: ...ay similar to Tray 1 For the 3 Tray configuration Trays 2 3 and 4 are adjustable trays similar to Tray 1 The Bypass Tray is designed for loading small amounts of special paper The optional Envelope Tray can replace Tray 1 The printer can use various media types such as plain recycled or colored paper letterhead pre printed cardstock labels and envelopes Ensure that you use the correct media for th...

Page 105: ... sheet Use only paper envelopes Print envelopes 1 sided only P Pa ap pe er r T Th ha at t C Ca an n D Da am ma ag ge e Y Yo ou ur r P Pr riin nt te er r Some paper and other media types can cause poor output quality increased paper jams or damage your printer Do not use the following Rough or porous paper Inkjet paper Non laser glossy or coated paper Paper that has been photocopied Paper that has ...

Page 106: ...is stored or handled Do not open sealed packages of paper until you are ready to load the paper into the printer Leave stored paper in the original packaging The paper wrapper protects the paper from moisture loss or gain Some special media is packaged inside resealable plastic bags Store the media inside the bag until you are ready to use it Keep unused media in the bag and reseal it for protecti...

Page 107: ... Hole Punched Letterhead Plain Plain Reloaded Pre Printed Recycled Custom 60 105 g m Lightweight Cardstock Lightweight Cardstock Reloaded Lightweight Glossy Cardstock Lightweight Glossy Cardstock Reloaded 106 169 g m Cardstock Cardstock Reloaded Glossy Cardstock Glossy Cardstock Reloaded 170 216 g m Labels Heavyweight Labels Envelopes Envelope Tray Envelopes Xerox VersaLink C7000 Color Printer Use...

Page 108: ...7 x 11 in Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in A5 148 x 210 mm 5 8 x 8 3 in A4 210 x 297 mm 8 3 x 11 7 in A4 Oversized 223 x 297 mm 8 8 x 11 7 in 215 x 315 215 x 315 mm 8 5 x 12 4 in A3 297 x 420 mm 11 7 x 16 5 in B6 125 x 176 mm 4 9 x 6 9 in B5 176 x 250 mm 6 9 x 9 8 in B4 250 x 353 mm 9 8 x 13 9 in Postcard 89 x 140 mm 3 5 x 5 5 in Postcard 102 x 152 mm 4 x 6 in 5 x 7 127 x 178 mm 5 x 7 in S...

Page 109: ... te ed d S St ta an nd da ar rd d P Pa ap pe er r S Siiz ze es s f fo or r A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g European Standard Sizes North American Standard Sizes A5 148 x 210 mm 5 8 x 8 3 in A4 210 x 297 mm 8 3 x 11 7 in A4 Oversized 223 x 297 mm 8 8 x 11 7 in 215 x 315 215 x 315 mm 8 5 x 12 4 in A3 297 x 420 mm 11 7 x 16 5 in B5 176 x 250 mm 6 9 x 9 8 in B4 250...

Page 110: ...cycled Custom 60 105 g m Lightweight Cardstock 106 169 g m S Su up pp po or rt te ed d C Cu us st to om m P Pa ap pe er r S Siiz ze es s Tray Number Paper Sizes Trays 1 4 Minimum 139 7 x 182 mm 5 5 x 8 3 in Maximum 297 x 432 mm 11 7 x 17 in Bypass Tray Minimum 105 x 135 mm 4 25 x 5 3 in Maximum 297 x 432 mm 11 7 x 17 in Envelope Tray Minimum 148 x 98 mm 5 8 x 3 9 in Maximum 241 x 162 mm 9 5 x 6 4 ...

Page 111: ...nfigure the tray settings 1 At the printer control panel touch Device 2 Touch Paper Trays then select the required tray To set the mode touch Tray Mode then select an option To specify the paper settings for a dedicated tray ensure that Tray Mode is set to Dedicated then set the paper size type and color To configure the printer to select the tray automatically touch the Auto Select toggle button ...

Page 112: ...e tray A warning message appears on the control panel when the wrong media is loaded or when the tray guides are set incorrectly Note Only the system administrator can change the media settings for a Dedicated tray For details on configuring tray settings refer to Configuring Tray Settings When the paper in the tray is in short supply or when a tray is empty a warning message appears on the contro...

Page 113: ...on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it Xerox VersaLink C7000 Color Printer User Guide 113 Paper and Media ...

Page 114: ... punched paper with the holes to the left For short edge feed Insert letterhead and pre printed paper face up with the top edge to the left Load hole punched paper with the holes toward the front of the printer Note Do not load paper above the maximum fill line Overfilling can cause paper jams 114 Xerox VersaLink C7000 Color Printer User Guide Paper and Media ...

Page 115: ...o the printer 8 To change the settings to match the paper loaded in the tray at the control panel select the correct options for paper size type and color 9 To confirm the settings touch OK Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings Xerox VersaLink C7000 Color Printer User Guide 115 Paper and Media ...

Page 116: ...ily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or type 2 Pull out the extension tray for larger sizes 3 Move the width guides to the edges of the tray 116 Xerox VersaLink C7000 Color Printer User Guide Paper and Media ...

Page 117: ...on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it Xerox VersaLink C7000 Color Printer User Guide 117 Paper and Media ...

Page 118: ...right For 2 sided printing load letterhead or pre printed paper face up with the top edge toward the back Load hole punched paper with the holes to the left For short edge feed For 1 sided printing load letterhead or pre printed paper face down with the top edge to the right Load hole punched paper with the holes toward the front 118 Xerox VersaLink C7000 Color Printer User Guide Paper and Media ...

Page 119: ...e maximum fill line on the width guides Overfilling the tray can cause the printer to jam 6 Adjust the width guides until they touch the edges of the paper 7 To change the settings to match the loaded paper at the control panel select the correct options for paper size type and color 8 To confirm the settings touch OK Xerox VersaLink C7000 Color Printer User Guide 119 Paper and Media ...

Page 120: ...depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Remove air bubbles...

Page 121: ... 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge To avoid jams flatten the envelopes Xerox VersaLink C7000 Color Printer User Guide 121 Paper and Media ...

Page 122: ...creen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select an envelope size touch the current size setting then select the required size To select an envelope color touch the current paper color then select an envelope color Note When you select an envelope si...

Page 123: ...wn with the flaps closed and flaps toward the left Adjust the paper guides so that they rest lightly against the edges of the envelopes Ensure that the maximum fill line is visible or that there are no more than 50 envelopes loaded in the tray For C5 envelopes with the flap on a short edge Load envelopes face down with the flap closed and flap toward the left Adjust the paper guides so that they r...

Page 124: ...e vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels flat in their original packaging Leave the label sheets inside the original packaging until ready to use Return any unused label sheets to the original packaging and reseal it Do not store labels in ex...

Page 125: ...r pulled away from the backing sheet It could damage the printer L Lo oa ad diin ng g L La ab be ells s iin n T Tr ra ay ys s 1 1 4 4 1 Pull out the tray until it stops 2 Ensure that the paper guides are set in the correct position for the size labels you are loading 3 Remove any paper that is a different size or type 4 To move out the length or width paper guide release the guide lock then slide ...

Page 126: ...he back For short edge feed insert labels face up with the top edge to the left Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 6 Adjust the length and width guides to fit the labels 126 Xerox VersaLink C7000 Color Printer User Guide Paper and Media ...

Page 127: ...ring Tray Settings 9 To confirm the settings touch OK 10 To return to the Home screen press the Home button L Lo oa ad diin ng g L La ab be ells s iin n t th he e B By yp pa as ss s T Tr ra ay y 1 Open the bypass tray then for larger sizes of paper pull out the extension tray Remove any paper that is a different size or type 2 Move the width guides to the edges of the tray Xerox VersaLink C7000 Co...

Page 128: ...cause paper jams 4 Adjust the width guides until they touch the edges of the paper 5 At the control panel select the correct paper size type and color Ensure that the paper type is set to Labels Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings 6 To confirm the settings touch OK 7 To return to the Home screen press the Home button 128 Xerox...

Page 129: ...r User Guide 129 7 Maintenance This chapter contains General Precautions 130 Cleaning the Printer 131 Adjustments and Maintenance Procedures 136 Supplies 140 Routine Maintenance Items 142 Managing the Printer 147 Moving the Printer 148 ...

Page 130: ...ibed in the documentation supplied with your printer Caution When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use supplies and cleaning materials only as directed in this documentation Do not place anything on top of the printer Do not leave the covers and doors open for any length of time especially in well lig...

Page 131: ...arly to prevent stains inside the printer that can deteriorate print quality Clean the printer interior whenever you replace a drum cartridge After clearing paper jams or replacing a toner cartridge inspect inside the printer before closing the printer covers and doors Remove any remaining pieces of paper or debris For details refer to Clearing Paper Jams Remove any dust or stains with a clean dry...

Page 132: ... associated drum cartridge is replaced or if print quality starts to degrade Caution Do not perform this procedure when the printer is copying or printing 1 Open the front door of the printer 2 Remove the waste cartridge a To unlock the waste cartridge rotate the waste cartridge lock lever 90 degrees counterclockwise b To release the waste cartridge press the orange tabs as shown 132 Xerox VersaLi...

Page 133: ...ste cartridge on a level surface with the openings facing up Caution To avoid toner spills or malfunction do not lay the waste cartridge on its side 3 Remove the printhead LED lens cleaning rod from inside the front door Xerox VersaLink C7000 Color Printer User Guide 133 Maintenance ...

Page 134: ...ntil it stops then pull it out Repeat this action two more times 5 Return the cleaning rod to its original location 6 To insert the waste cartridge a Position the waste cartridge as shown 134 Xerox VersaLink C7000 Color Printer User Guide Maintenance ...

Page 135: ... toward the printer until it clicks into place c To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise 7 Close the printer front door Xerox VersaLink C7000 Color Printer User Guide 135 Maintenance ...

Page 136: ... 5 To exit the menu touch X 6 To return to the Home screen press the Home button C Co ollo or r C Ca alliib br ra at tiio on n Use Color Calibration to adjust colors that appear incorrect or for composite grays that look neutral To perform an Automatic Color Calibration 1 At the printer control panel press the Home button 2 Log in as administrator For details refer to the System Administrator Guid...

Page 137: ...ch Side 2 6 Specify the consecutive number of sample pages to print a Touch Print Settings b To increase or decrease the number of sample pages for Quantity touch the Plus icon or the Minus icon then touch OK 7 To print the sample pages touch Print Sample 8 When printing is completed touch Close 9 On the sample pages for Side 1 use a ruler to measure the distance of the printed image from the top ...

Page 138: ...ch Side 2 6 To adjust the registration touch Lead Side Registration a To adjust the side to side registration for Side Registration touch the Plus icon or the Minus icon b To adjust the top to bottom registration for Lead Registration touch the Plus icon or the Minus icon For reference position the chart so that Side 1 or Side 2 dots are at the bottom of the page For Lead Registration a positive v...

Page 139: ...he altitude setting is incorrect it can cause print quality problems To adjust the altitude 1 At the printer control panel press the Home button 2 Touch Device Support Altitude Adjustment 3 Touch the altitude of the location of the printer then touch OK 4 To return to the Home screen press the Home button Xerox VersaLink C7000 Color Printer User Guide 139 Maintenance ...

Page 140: ... S Su up pp plliie es s W Wh he en n t to o O Or rd de er r S Su up pp plliie es s A warning appears on the control panel when supplies near their replacement time Verify that you have replacements on hand It is important to order these items when the messages first appear to avoid interruptions to your printing An error message appears on the control panel when supplies must be replaced Order sup...

Page 141: ...Keep toner cartridges out of the reach of children If a child accidentally swallows toner have the child spit out the toner and rinse the mouth with water Consult a physician immediately Use a damp cloth to wipe off spilled toner Never use a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your loca...

Page 142: ...y to remove the jam after the printer has cooled Caution Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the drum When a drum cartridge requires replacement a message appears on the control panel Note Each drum cartridge includes installation instructions Printer Status Message Cause and Solution Reorder Drum Cartridg...

Page 143: ...s procedure while the printer is printing 1 Open the finisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the staple pack and remove the staple pack from the cartridge Xerox VersaLink C7000 Color Printer User Guide 143 Maintenance ...

Page 144: ...e cartridge then push the rear side into the cartridge 6 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler until it clicks 7 Close the finisher front door 144 Xerox VersaLink C7000 Color Printer User Guide Maintenance ...

Page 145: ...s procedure while the printer is printing 1 Open the finisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the staple pack and remove the staple pack from the cartridge Xerox VersaLink C7000 Color Printer User Guide 145 Maintenance ...

Page 146: ...e cartridge then push the rear side into the cartridge 6 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler until it clicks 7 Close the finisher front door 146 Xerox VersaLink C7000 Color Printer User Guide Maintenance ...

Page 147: ...nformation refer to the System Administrator Guide at www xerox com office VLC7000docs To view the billing information for your printer 1 At the printer control panel press the Home button 2 Touch Device Billing Usage 3 To view more details touch Usage Counters then select an option 4 After viewing the usage readings to return to the Home screen press the Home button P Pr riin nt tiin ng g t th he...

Page 148: ...ause toner spillage When moving the printer over a long distance remove the drum cartridge and toner cartridge to prevent toner from spilling Caution Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the drum Caution Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox War...

Page 149: ...k C7000 Color Printer User Guide 149 8 Troubleshooting This chapter contains General Troubleshooting 150 Paper Jams 155 Clearing Finisher Jams 167 Clearing Staple Jams 169 Print Quality Problems 173 Getting Help 179 ...

Page 150: ...ppliance into the outlet and check if it operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications Caution Plug the three wire cord with grounding prong directly into a grounded AC outlet P Pr riin nt te er r R Re es se e...

Page 151: ... correct paper in the appropriate tray At the printer control panel specify the correct paper size type and color The paper settings for the print job do not match any paper loaded in the paper trays at the printer From the print driver select a paper tray containing the correct paper A toner cartridge is empty Replace the empty toner cartridge No control panel indicators are lighted Power off the...

Page 152: ...erly configured For more information refer to Connecting to a Wireless Network P Pr riin nt tiin ng g T Ta ak ke es s T To oo o L Lo on ng g Probable Causes Solutions The printer is set to a slower printing mode For example the printer is set to print on Heavyweight paper or Envelopes It takes more time to print on certain types of special paper Ensure that the paper type is set properly in the pr...

Page 153: ...ort Note To have the print driver select the tray set the tray used as the paper source to Auto Selection Enabled A Au ut to om ma at tiic c 2 2 S Siid de ed d P Pr riin nt tiin ng g P Pr ro ob blle em ms s Probable Causes Solutions Unsupported or incorrect paper Ensure that you are using the correct paper Do not use transparencies envelopes labels or reloaded paper for automatic 2 sided printing ...

Page 154: ...t tiio on n h ha as s F Fo or rm me ed d I In ns siid de e t th he e P Pr riin nt te er r Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to o...

Page 155: ...paper jams using tools or instruments This can permanently damage the printer The following illustration shows where paper jams can occur along the paper path 1 Paper Tray Feed Area Door B 2 Bypass Tray Tray 5 3 Fuser Area Door A 4 Paper Output Area Door C 5 Finisher Areas 6 Paper Trays 1 4 M Miin niim miiz ziin ng g P Pa ap pe er r J Ja am ms s The printer is designed to function with minimal pap...

Page 156: ...t the paper guides in all trays A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading paper in the trays at the control panel select the correct paper type and size Before printing select the correct paper type and size in the print driver Store paper in a dry location The following can cause paper jams Polyester coated paper tha...

Page 157: ...til it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push the tray in until it stops 6 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new p...

Page 158: ...ches the paper feed entrance 5 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color touch OK To select a new paper size type or color touch the current setting then select a new setting When finished touch OK 6 To return to the Home screen press the Home button C Clle ea ar riin ng g P Pa ap pe er r J Ja a...

Page 159: ...ammed paper 3 If paper is jammed at the exit to the output tray to remove it carefully pull it straight out in the direction shown Note Toner can adhere to the transfer roller This does not affect print quality Xerox VersaLink C7000 Color Printer User Guide 159 Troubleshooting ...

Page 160: ...2 as shown Note If the paper is torn remove all torn pieces from the printer 5 Close Door A and the Bypass Tray a To close Door A push the door up firmly until it clicks into place b Close the Bypass Tray 160 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 161: ...feed area Note If the paper is torn remove all torn pieces from the printer 3 For paper jammed in the upper position look inside the printer locate the jammed paper then remove it Note If the paper is inaccessible refer to Clearing Jams at Door A Xerox VersaLink C7000 Color Printer User Guide 161 Troubleshooting ...

Page 162: ...oor C 1 Open the Bypass Tray and Door A WARNING The area around the Fuser can be hot Use caution to avoid injury Caution Do not touch the transfer roller Touching the roller can reduce image quality a Open the Bypass Tray b Lift the release lever 162 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 163: ...If the paper is torn remove all torn pieces from the printer 4 To close Door C push the door up firmly until it clicks into place 5 Close Door A and the Bypass Tray a To close Door A push the door up firmly until it clicks into place b Close the Bypass Tray Xerox VersaLink C7000 Color Printer User Guide 163 Troubleshooting ...

Page 164: ...ith a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer Tray is loaded with mixed paper Load the tray with only one type and size of paper P Pa ap pe er r M Miis sf fe ee ed ds s Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adju...

Page 165: ...ssing curled or pulled away from the backing sheet Envelopes are loaded incorrectly You can print envelopes from the Bypass Tray or Tray 1 For more information refer to Envelopes Envelopes are wrinkling The heat and pressure of the laser printing process can cause wrinkling Use supported envelopes For more information refer to Guidelines for Printing Envelopes Note When you load envelopes long edg...

Page 166: ...t size thickness or type For more information refer to Supported Paper Types and Weights for Automatic 2 Sided Printing Paper is loaded in the wrong tray Ensure that paper is loaded into the correct tray For more information refer to Supported Paper Tray is loaded with mixed paper Load the tray with only one type and size of paper 166 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 167: ...ce Finisher mounted beneath the scanner and control panel then open the top cover as shown 2 Rotate the green knob in the direction shown 3 To remove the jammed paper pull it in the direction shown Note If the paper is torn remove all torn pieces from the printer 4 Close the top cover of the Integrated Office Finisher Xerox VersaLink C7000 Color Printer User Guide 167 Troubleshooting ...

Page 168: ... 2F FA A 1 Open the finisher front door 2 Carefully remove the jammed paper Note If the paper is torn remove all torn pieces of jammed paper from the printer 3 Rotate the green knob in the direction shown then carefully remove the jammed paper 4 Close the finisher front door 168 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 169: ...rm this procedure while the printer is printing 1 Open the finisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 To open the clamp to gain access to the jammed staples pull the clamp in the direction shown Xerox VersaLink C7000 Color Printer User Guide 169 Troubleshooting ...

Page 170: ...osition WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grasp the staple cartridge handle then insert the cartridge into the stapler until the cartridge clicks into position 7 Close the finisher front door 170 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 171: ...ure while the printer is printing 1 Open the finisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples then remove the staples 4 To open the clamp to gain access to the jammed staples pull the clamp in the direction shown Xerox VersaLink C7000 Color Printer User Guide 171 Troubleshooting ...

Page 172: ...osition WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grasp the staple cartridge handle then insert the cartridge into the stapler until the cartridge clicks into position 7 Close the finisher front door 172 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 173: ... the quality of the output of your printer For consistent and optimum print quality use paper designed for your printer and correctly set the Print Quality Mode and Color Adjustments Follow the guidelines in this section to maintain optimum print quality from your printer Temperature and humidity affect the quality of the printed output The range for optimal print quality is 15 28ºC 59 82ºF and 20...

Page 174: ...w or when the drum cartridge is nearing the end of life When the toner cartridge is empty or when the drum cartridge has reached end of life a second message appears The second message prompts you to replace the expired cartridge The printer stops printing until you install a new toner cartridge or drum cartridge Symptom Solutions The output is too light To check the toner level check the control ...

Page 175: ...is the correct size type and weight If not change the paper settings Verify that the printer is plugged into an outlet that is providing the correct voltage and power Review the electrical specification of the printer with an electrician if necessary For details refer to Electrical Specifications Random spots on the output or the image is blurry Ensure that the toner cartridge is installed correct...

Page 176: ...different paper type at the control panel in the application and in the print driver Replace the paper Ghosting appears in the printed output Verify that the paper is the correct size type and weight If not change the paper settings Change the Paper Type settings in the print driver In the print driver on the Printing Options tab select Paper then change the Other Type setting Replace the Drum Car...

Page 177: ...nvelopes are wrinkled or creased when printed Check if the crease is within 30 mm 1 2 in of the four edges of the envelope If yes it is printing as expected Your printer is not faulty If not take the following actions Ensure that envelopes are loaded properly in the bypass tray For details refer to Loading Envelopes in the Bypass Tray Follow the guidelines for printing on envelopes For details ref...

Page 178: ...aper registration For details refer to Adjusting Paper Registration The printed surface of the paper is bumpy 1 Print a solid image over the entire surface of one sheet of paper 2 Load the printed sheet into the tray with the printed side face down 3 Print five blank pages to remove debris from the fuser rollers 178 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 179: ...f reports that you can print These reports include the Demonstration Print page and the Error History report that can assist you in troubleshooting certain problems The Demonstration Print page prints an image to show print quality You can use this page to troubleshoot print quality issues with the printer The Error History report prints information on the most recent printer errors For more infor...

Page 180: ...m office VLC7000support M Mo or re e I In nf fo or rm ma at tiio on n a ab bo ou ut t Y Yo ou ur r P Pr riin nt te er r To obtain more information about your printer refer to More Information 180 Xerox VersaLink C7000 Color Printer User Guide Troubleshooting ...

Page 181: ...or Printer User Guide 181 A Specifications This appendix contains Printer Configurations and Options 182 Physical Specifications 185 Environmental Specifications 190 Electrical Specifications 191 Performance Specifications 193 ...

Page 182: ...ork printer with automatic 2 sided printing and USB or network connectivity C Co on nf fiig gu ur ra at tiio on ns s 1 Base Model an optional second tray without stand is available 2 Base Model with Optional Single Tray Module 3 Base Model Optional Single Tray Module with Stand 4 Base Model 3 Tray Module and Integrated Office Finisher 182 Xerox VersaLink C7000 Color Printer User Guide Specificatio...

Page 183: ... 11 x 17 in 35 ppm maximum 14 ppm maximum 13 ppm maximum Print Resolution Standard Mode 600 x 600 dpi Enhanced Mode 1200 x 2400 dpi Paper Capacity Bypass Tray Tray 1 Single Tray Module 3 Tray Module Output Tray Envelope Tray 100 sheets 80 g m 520 sheets 80 g m 520 sheets 80 g m 520 sheets per tray 80 g m 500 sheets A4 200 sheets A3 80 g m 60 envelopes Output Capacity Dual Catch Trays Integrated Of...

Page 184: ...d Web Server O Op pt tiio on ns s a an nd d U Up pg gr ra ad de es s Paper Trays Single Tray Module Single Tray Module with Stand 3 Tray Module Envelope Tray Integrated Office Finisher 9NX Integrated Office Finisher 2FA Wi Fi Kit Hard Disk Drive Internal Card Reader RFID Kit Xerox Common Access Card Enablement Kit Note The Single Tray Module is optional for the Desktop model only and does not incl...

Page 185: ... Model Width 59 0 cm 23 2 in Depth 66 8 cm 26 3 in Height 63 7 cm 25 1 in Weight 54 3 kg 119 7 lb Base Model with Single Tray Module Width 59 0 cm 23 2 in Depth 67 1 cm 26 4 in Height 75 1 cm 29 6 in Weight 64 8 kg 142 9 lb Xerox VersaLink C7000 Color Printer User Guide 185 Specifications ...

Page 186: ...1 cm 26 4 in Height 98 8 cm 38 9 in Weight 77 6 kg 171 lb Base Model with 3 Tray Module and Integrated Office Finisher 9NX Width 67 5 cm 26 6 in Depth 67 1 cm 26 4 in Height 98 8 cm 38 9 in Weight 93 8 kg 206 8 lb 186 Xerox VersaLink C7000 Color Printer User Guide Specifications ...

Page 187: ... cm 26 4 in Height 98 8 cm 38 9 in Weight 92 9 kg 204 8 lb T To ot ta all S Sp pa ac ce e R Re eq qu uiir re em me en nt ts s Clearance Requirements for Base Model Width 108 6 cm 42 8 in Depth 156 7 cm 61 7 in Height 63 7 cm 25 1 in Xerox VersaLink C7000 Color Printer User Guide 187 Specifications ...

Page 188: ...108 6 cm 42 8 in Depth 156 7 cm 61 7 in Height 75 1 cm 29 6 in Clearance Requirements for Configuration with Single Tray with Stand Module Width 111 5 cm 43 9 in Depth 156 7 cm 61 7 in Height 98 8 cm 38 9 in 188 Xerox VersaLink C7000 Color Printer User Guide Specifications ...

Page 189: ...idth 118 4 cm 46 6 in Depth 156 7 cm 61 7 in Height 98 8 cm 38 9 in Clearance Requirements for Configuration with 3 Tray Module and Integrated Office Finisher 2FA Width 125 9 cm 49 6 in Depth 156 7 cm 61 7 in Height 98 8 cm 38 9 in Xerox VersaLink C7000 Color Printer User Guide 189 Specifications ...

Page 190: ...ating Humidity Range 10 85 Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity printing defects can occur due to condensation inside the printer E Elle ev va at tiio on n For optimum performance use the printer at elevations below 2500 m 8200 ft 190 Xerox VersaLink C7000 Color Printer User Guide Specification...

Page 191: ...ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction printers personal computers and monitors Reducing ...

Page 192: ...R Re ec cy yc clliin ng g S Su up pp plliie es s For more information on the Xerox supplies recycling program go to www xerox com gwa 192 Xerox VersaLink C7000 Color Printer User Guide Specifications ...

Page 193: ...faster printing use paper weights of 105 g m or less Maximum Print Speeds Black and White Paper Weight A4 Letter A3 1 Sided Printing 2 Sided Printing 1 Sided Printing 2 Sided Printing Plain 35 ppm 35 ppm 19 ppm 13 ppm Heavyweight 1 106 169 g m2 25 ppm 25 ppm 14 ppm 9 4 ppm Heavyweight 2 170 256 g m2 12 ppm NA 7 ppm NA Color Paper Weight A4 Letter A3 1 Sided Printing 2 Sided Printing 1 Sided Printi...

Page 194: ...194 Xerox VersaLink C7000 Color Printer User Guide Specifications ...

Page 195: ...Xerox VersaLink C7000 Color Printer User Guide 195 B Regulatory Information This appendix contains Basic Regulations 196 Safety Certification 201 Material Safety Data Sheets 202 ...

Page 196: ...onfigured to enable you to reduce your electricity usage Power Saver modes are enabled on your device to reduce energy consumption After the last print the device transitions to Ready mode In this mode the device can print again immediately If the device is not used for a specified period the device transitions to Low Power mode then to Sleep mode In these modes to enable reduced power consumption...

Page 197: ...han or equal to 45 ppm monochrome the duplex function has been auto enabled during the setup and driver installation Some Xerox models below these speed bands may also be enabled with 2 sided printing settings defaulted on at the time of install Continuing to use the duplex function will reduce the environmental impact of your work However should you require simplex 1 sided printing you may change...

Page 198: ...eiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment WARNING To ensure compliance with Part 15 and Part 18 of the FCC rules use shielded interface cables C Ca an na ad da a This Class A digital apparatus complies with Canadian ICES 003 and IC...

Page 199: ...vironment this product can cause radio frequency interference in which case the user can be required to take adequate measures To ensure compliance with European Union regulations use shielded interface cables E Eu ur ro op pe ea an n U Un niio on n L Lo ot t 4 4 I Im ma ag giin ng g E Eq qu uiip pm me en nt t A Ag gr re ee em me en nt t E En nv viir ro on nm me en nt ta all I In nf fo or rm ma at...

Page 200: ...in terms of device design manufacture and operation For more information go to www blauer engel de B Blle en nd ds sc ch hu ut tz z Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden L Lä är rm me em miis ss si...

Page 201: ...cy Standard TÜV Rheinland US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 TÜV Rheinland Europe IEC 60950 1 2005 A1 2009 A2 2013 EN 60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 IEC EN 62368 1 2014 Xerox VersaLink C7000 Color Printer User Guide 201 Regulatory Information ...

Page 202: ...garding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 202 Xerox VersaLink C7000 Color Printer User Guide Regulatory Information ...

Page 203: ...Xerox VersaLink C7000 Color Printer User Guide 203 C Recycling and Disposal This appendix contains All Countries 204 North America 205 European Union 206 Other Countries 208 ...

Page 204: ...is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply For more information go to www dtsc ca gov hazardouswaste perchlorate 204 Xerox VersaLi...

Page 205: ...ve 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities Xerox VersaLink C7000 Color Printer User Guide 205 Recycling and Disposal ...

Page 206: ...f charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information P Pr ro of fe es ss siio on na all B Bu us siin ne es ss s E En nv viir ro on nm me en nt t Application of this symbol on your equipment is confirmation...

Page 207: ...ty your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation B Bu us siin ne es ss s U Us se er rs s iin n t th he e E Eu ur ro op pe ea an n U Un niio on n If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further informa...

Page 208: ...Other Countries Please contact your local waste management authority to request disposal guidance 208 Xerox VersaLink C7000 Color Printer User Guide Recycling and Disposal ...

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