Macintosh EtherTalk Network (MacOS 8.x/9.x/X, version 10.1)
Phaser® 8200 Color Printer
31
Macintosh troubleshooting (MacOS 8.x/9.x/10.1)
The steps in this procedure should eliminate cabling, communication, and connection problems.
Complete these steps, then run a test print from your software application. If the job prints, no further
system troubleshooting is necessary. For print quality problems, see
Troubleshooting
in the
Phaser
8200 Color Printer User Guide
on the
Software and Documentation CD-ROM
.
Macintosh troubleshooting step-by-step
Perform Steps 1 and 2 if you are using Mac OS 8.x or 9.x.
1.
Start the Chooser in Operating System 8 or greater software and select the
LaserWriter
driver.
2.
If the printer name appears, your printer is communicating through the network. You do not need
to perform any of the checks outlined in this section. If your printer name does not appear, proceed
to Step 3.
3.
Verify that the printer is plugged in, turned on, and connected to an active network.
4.
Verify cable connection to the printer from the network.
5.
For AppleTalk, follow the steps below. For TCP/IP (MacOS X, version 10.1 only), continue to
Step 6.
a.
From the printer’s front panel, verify that EtherTalk is enabled. If not, enable it in the front
panel and reset the printer.
b.
Print the Configuration Pages and verify that EtherTalk is enabled.
c.
From the Configuration Pages, verify the Zone. If you have multiple zones on your network,
be certain your printer appears in the desired zone.
Perform Step 6 only if you are using MacOS X, version 10.1.
6.
For TCP/IP, follow the steps below.
a.
Open the Network Utility and select the
Ping
tab.
b.
Enter your printer’s IP address.
c.
Click
Ping
. If you do NOT get a response, confirm that your TCP/IP settings are correct for
both your printer and Macintosh.
7.
If you are still unable to print, refer to the Xerox web site at
www.xerox.com/officeprinting/
support
or access PhaserSMART through CentreWare Internet Services. From a web browser,
enter your printer’s IP address. Select
Support
. Select the
Technical Support
link to access
PhaserSMART.
