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Xerox Phaser 7400 User Manual Download Page 91

Solving Print-Quality Problems

Phaser® 7400 Color Printer

4-7

2.

Clean the LED bar for the problem color using the cleaning pad supplied with each new 
toner cartridge, or with a soft, clean cloth.

3.

Visually inspect the toner cartridges and imaging units and remove any foreign material.

4.

If the problem persists after cleaning the LED bars, check the toner for the problem color. 
Replace the toner if low.

7400-201

7400-161

Summary of Contents for Phaser 7400

Page 1: ...nv ndarhandbok Gebruikershandleiding Guia do Usu rio Gu a del usuario Benutzerhandbuch Guida dell utente Guide d utilisation c o l o r p r i n t e r User Guide www xerox com office support Phaser 7400...

Page 2: ...Hewlett Packard Corporation in the United States and or other countries Hoefler Text was designed by the Hoefler Type Foundry IBM and AIX are trademarks of International Business Machines Corporation...

Page 3: ...Support Centre 1 13 2 Network Basics Overview of Network Setup and Configuration 2 2 Setting Up the Network 2 3 Choosing a Connection Method 2 3 Connecting via Ethernet Recommended 2 3 Connecting via...

Page 4: ...g Options for an Individual Job Windows 3 25 Selecting Printing Options for an Individual Job Macintosh 3 27 Printing on Both Sides of the Paper 3 29 Automatic 2 Sided Printing Guidelines 3 29 Binding...

Page 5: ...eaning the Outside of the Printer 5 2 Cleaning the LEDs 5 3 Adding Staples 5 5 Emptying the Punch Waste Box 5 10 Ordering Supplies 5 12 Consumables 5 12 Routine Maintenance Items 5 12 When to Order Su...

Page 6: ...Phaser 7400 Color Printer 1 1 This chapter includes Parts of the Printer on page 1 2 Printer Configurations on page 1 6 Control Panel on page 1 8 More Information on page 1 12 Printer Features...

Page 7: ...2 Rear Left View on page 1 3 Internal Components on page 1 4 Options on page 1 5 Front Right View 1 Top cover handle 2 Control panel 3 Tray 2 4 Front door 5 Tray 2 paper level gauge 6 Paper catcher 7...

Page 8: ...400 Color Printer 1 3 Rear Left View 1 Power cord receptacle 2 Door D when optional duplex unit installed 3 Door E 4 Left side output tray 5 Power switch 6 USB connection 7 Ethernet 10 100 Base T conn...

Page 9: ...4 Internal Components 1 Imaging Unit basket handle 2 Fuser 3 LED bars 4 Toner Cartridges and Imaging Units Cyan Magenta Yellow and Black 5 Toner Cartridge 6 Imaging Unit 1 Imaging Unit basket lifted 2...

Page 10: ...ccess to stapler 4 Finisher lower output tray 5 Door F 6 Door I 7 Finisher upper output tray output delivered faceup or facedown 8 Door H 9 Punch waste box 10 Door G 11 Tray 3 550 Sheet Feeder 12 Tray...

Page 11: ...Tray 2 Banner Sizes Photo Print Quality Mode Available Configurations The Phaser 7400 Color Printer is available in five configurations Printer Configurations Features 7400N 7400DN 7400DT 7400DX 7400...

Page 12: ...ndard on the Phaser 7400DXF printer Finisher The finisher provides stapling saddle stapling and hole punching for a variety of paper and media It is available with either a 2 3 hole punch 110 V finish...

Page 13: ...Sample Pages on page 1 10 Control Panel Features The control panel Displays the printer s operating status for example Printing Ready to Print printer errors and warnings Prompts you to load paper ord...

Page 14: ...c display indicates status messages and menus 3 Cancel button Cancels the current print job 4 Back button Returns to the previous menu item 5 Up Arrow button Scrolls upward through the menus 6 Down Ar...

Page 15: ...view current information about your printer do the following 1 On the control panel select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select Con...

Page 16: ...Note Before you print the sampler pages select the appropriate Postscript Setup settings for the default print quality mode and color correction from the Printer Setup menu on the control panel To pr...

Page 17: ...h printer Software and Documentation CD ROM www xerox com office 7400support Quick Start Tutorials Videos www xerox com office 7400support www xerox com office 7400support Recommended Media List www x...

Page 18: ...for accessing the following information User manuals and video tutorials Solutions to troubleshooting problems Printer and supplies status Supplies ordering and recycling Answers to frequently asked q...

Page 19: ...ge 2 2 Setting Up the Network on page 2 3 Configuring the Network Address on page 2 5 Installing the Printer Drivers on page 2 9 This chapter provides basic information about setting up and connecting...

Page 20: ...Documentation CD ROM to automatically set the printer s IP address if the printer is connected to an established TCP IP network You can also manually set the printer s IP address on the control panel...

Page 21: ...rver For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help Network Connection Depending on your particular setup the following hard...

Page 22: ...use USB PC users must have Microsoft Windows 98 SE Windows Me Windows XP or Windows 2000 Macintosh users must use Mac OS 9 x and higher USB Connection A USB connection requires a standard A B USB cab...

Page 23: ...our computer has the address 192 168 1 3 Another device can have the address 192 168 1 4 Generally Macintosh computers use either TCP IP or the EtherTalk protocol to talk to a networked printer For Ma...

Page 24: ...desktop using an embedded web server For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help After setting the printer s IP address...

Page 25: ...namic DNS through DHCP You must have DHCP enabled on the printer for DDNS to function Your network s DHCP server must also support Dynamic DNS updates through option 12 or option 81 support See your n...

Page 26: ...the IP address Manually setting the IP address overrides DHCP and AutoIP Alternatively if you are in a small office with a single PC and use a dialup modem connection you can manually set the IP addre...

Page 27: ...cript driver is recommended to take full advantage of your system s custom features and genuine Adobe PostScript Default printer driver PCL Driver Web only The Printer Command Language driver can be u...

Page 28: ...t display in the Chooser To create a desktop USB printer 1 Insert the Software and Documentation CD ROM into the CD ROM drive 2 Use the Desktop Printer Utility to create a desktop USB printer The util...

Page 29: ...y To locate utilities on the Macintosh hard drive open the Applications folder and then open the Utilities folder 3 Click the Add icon in the Printer List window and then select Bonjour from the drop...

Page 30: ...Media on page 3 3 Loading Paper on page 3 8 Selecting Printing Options on page 3 24 Printing on Both Sides of the Paper on page 3 29 Printing on Specialty Media on page 3 32 Choosing Output Options o...

Page 31: ...paper type and size or change them as required Caution Setting the appropriate paper type improves print quality and avoids damage to the printer 3 From the application access the Print dialog box an...

Page 32: ...unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the...

Page 33: ...ity Store paper in dark cool relatively dry locations Most paper items are susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is...

Page 34: ...ed in the printer trays For more detailed information about supported paper and other media print the Paper Tips page 1 On the control panel select Information and then press the OK button 2 Select In...

Page 35: ...5 48 00 in Executive 7 25 x 10 5 in Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 0 in Tabloid 11 0 x 17 0 in Tabloid Extra 12 0 x 18 0 in A6 105 x 148 mm A5 148 x 210 mm A4 210 x 297 mm A3 2...

Page 36: ...2 only Width 100 328 mm 3 95 12 90 in Height 148 457 mm 5 85 18 00 in Executive 7 25 x 10 5 in Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 0 in Tabloid 11 0 x 17 0 in Tabloid Extra 12 0 x 1...

Page 37: ...aper preprinted paper prepunched paper 64 105 g m2 17 28 lb Bond 22 39 lb Cover Heavy plain paper letterhead 106 128 g m2 29 34 lb Bond 40 47 lb Cover Thin card stock 129 188 g m2 35 50 lb Bond 48 69...

Page 38: ...r or other media in Tray 1 MPT 1 Open Tray 1 MPT by pulling out on the handle and then unfold the tray extensions 2 Load the paper or other media with the long edge against the roller as shown in the...

Page 39: ...n with the top of the page towards the back of the printer Prepunched holes should enter the printer last For more information see Printing on Both Sides of the Paper on page 3 29 Do not load more tha...

Page 40: ...f paper in the tray press the OK button to use the current tray setup If you loaded a new size or type of paper in the tray do the following a Select Change setup and then press the OK button b Select...

Page 41: ...Open Tray 1 MPT by pulling out on the handle and then unfold the tray extensions 2 Load the paper or other media with the short edge against the roller as shown in the following illustrations For sin...

Page 42: ...printer first Prepunched holes should be towards the back of the printer For more information see Printing on Both Sides of the Paper on page 3 29 Caution Do not load paper or media past the fill lin...

Page 43: ...current tray setup If you loaded a new size or type of paper in the tray do the following a Select Change setup and then press the OK button b Select the appropriate paper type and then press the OK b...

Page 44: ...Tray 1 MPT from the list 3 Select Manual Feed and then click OK to save the driver settings 4 Submit your print job 5 When prompted by the control panel remove the paper from Tray 1 MPT 6 Load the ap...

Page 45: ...106 128 g m2 29 34 lb Bond 40 47 lb Cover Thin card stock 129 188 g m2 35 50 lb Bond 48 69 lb Cover Thick card stock 189 216 g m2 51 57 lb Bond 70 80 lb Cover Transparencies Tray 2 only See also Supp...

Page 46: ...y adjust the length and side paper guides to match the size of the paper Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides 3 Fan the paper t...

Page 47: ...per at the back of the tray Prepunched holes should be on the right side of the tray For automatic 2 sided printing insert side one faceup with the top of the paper at the back of the tray Prepunched...

Page 48: ...ct Tray N Paper and then press the OK button c Select Change setup and then press the OK button d Select the appropriate paper type and then press the OK button Caution Setting the appropriate paper t...

Page 49: ...aper A6 size paper should be printed single sided from Tray 2 only To load paper or other media in Trays 2 6 1 Pull out the tray 2 If necessary adjust the length and side paper guides to match the siz...

Page 50: ...d the paper with the short edge towards the right side of the tray as shown in the following illustrations For single sided printing insert the side to be printed facedown with the top of the page on...

Page 51: ...sert side one faceup with the top of the page on the right side of the tray Prepunched holes should be towards the back of the tray For more information see Printing on Both Sides of the Paper on page...

Page 52: ...e setup and then press the OK button d Select the appropriate paper type and then press the OK button Caution Setting the appropriate paper type improves print quality and avoids damage to the printer...

Page 53: ...rinter preferences control all of your print jobs unless you override them specifically for a job For example if you want to use automatic 2 sided printing for most jobs set this option in printer set...

Page 54: ...dows XP and Windows Server 2003 you can save current printing options with a distinctive name and apply them to other print jobs Select either the Paper Quality Output Options or TekColor tab and then...

Page 55: ...ation pages Stapling Hole punching Paper destination TekColor tab Color corrections Black white conversion Windows 98 SE or Windows Me Setup tab Paper type size and tray selection Orientation Automati...

Page 56: ...t jobs using specific printer settings click the applicable saved preset in the Presets list 3 Click Print to print the job See the following table for specific printing options Macintosh PostScript D...

Page 57: ...ded printing Print Quality Print quality Image smoothing Job Types Secure prints personal prints proof prints and saved prints Advanced Options Paper destination Paper types Offset collated sets Separ...

Page 58: ...ing Guidelines Automatic two sided printing is available from all trays Before printing a two sided document verify the following requirements You must have a Phaser 7400DN Phaser 7400DT Phaser 7400DX...

Page 59: ...the long edge against the roller and the top of the page towards the back of the printer Short Edge Feed Insert side one facedown with the short edge against the roller and the top of the page enterin...

Page 60: ...ows Server 2003 1 Select the Layout tab 2 Select either Flip On Long Edge or Flip On Short Edge under Print On Both Sides Duplex Windows NT 4 x 1 Select the Page Setup tab 2 Select either Flip on Long...

Page 61: ...sparencies or other specialty media contact your local reseller or go to www xerox com office supplies Caution Damage caused by using unsupported paper transparencies and other specialty media is not...

Page 62: ...1 MPT by pulling up and out on the handle and then unfold the two extensions 2 Insert the transparencies into the tray and adjust the paper guides to match the size of the transparencies Place the lon...

Page 63: ...setup and then press the OK button a Select Phaser 35 Series Transparency as the paper type and then press the OK button b Select the appropriate transparency size and then press the OK button 4 In th...

Page 64: ...2 If necessary adjust the length and side paper guides to fit the transparency size Note When the paper guides are adjusted correctly there may be a small space between the transparencies and the guid...

Page 65: ...ton a Select Tray 2 Paper and then press the OK button b Select Change setup and then press the OK button c Select Phaser 35 Series Transparency as the paper type and then press the OK button d Select...

Page 66: ...g Excessive moisture can cause the envelopes to seal before or during printing Avoid padded envelopes purchase envelopes that lie flat on a surface Remove air bubbles from the envelopes before loading...

Page 67: ...the size of the envelopes Insert envelopes flap side down so the top of the envelope enters first For C4 envelopes fold and tuck the envelope flaps into the envelopes Insert envelopes flap side down s...

Page 68: ...and then press the OK button a Select Envelope as the paper type and then press the OK button Note If you are printing on unusually light or heavy envelopes select Light Envelopes or Heavy Envelopes...

Page 69: ...inter Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and...

Page 70: ...he tray Place the side to be printed faceup with the top of the sheet entering the printer first Caution Do not load paper or media past the fill line indicated on the tray Overloading the tray may ca...

Page 71: ...ght range 120 160 g m2 can be printed from Tray 1 MPT It should be printed on one side only To order paper transparencies or other specialty media contact your local reseller or go to www xerox com of...

Page 72: ...Printing on Specialty Media Phaser 7400 Color Printer 3 43 Printing Glossy Paper from Tray 1 MPT 1 Open Tray 1 MPT by pulling up and out on the handle and then unfold the two extensions 7400 094 1 2 3...

Page 73: ...wards the back of the printer Do not load more than 50 sheets 3 When the control panel prompts you to confirm the type and size of paper in the tray select Change setup and then press the OK button a...

Page 74: ...imensions Banner size paper paper that is more than 457 mm 18 in long must be printed from Tray 1 MPT Custom size envelopes must be printed from Tray 1 MPT Printing Custom Size Paper from Tray 1 MPT 1...

Page 75: ...For single sided printing place the side to be printed faceup with the top of the page towards the back of the printer For 2 sided printing place side one facedown with the top of the page towards th...

Page 76: ...s in the menu select it and then press the OK button If you are using a new custom size set the custom width and custom height a Select New Custom Size and then press the OK button b Use the Up Arrow...

Page 77: ...inting Custom Size Paper from Tray 2 1 Pull out the tray 2 If necessary adjust the length and side paper guides to fit the paper size Note When the paper guides are adjusted correctly there may be a s...

Page 78: ...buttons to select the value for the custom width and then press the OK button c Use the Up Arrow and Down Arrow buttons to select the value for the custom height and then press the OK button 3 When y...

Page 79: ...er installed you can send output to the finisher to be punched and or stapled Use the following guidelines to choose which output tray to use for your print jobs Top Output Tray Factory default Use fo...

Page 80: ...ight 125 mm 4 9 in or more Delivers paper less than 457 mm 18 in long facedown delivers longer paper card stock and specialty media faceup Operating System Steps Windows 98 SE Windows Me Windows 2000...

Page 81: ...tput is not available in the left side output tray Selecting Offsetting from the Printer Driver To select offsetting for a specific print job Operating System Steps Windows 2000 Windows XP Windows Ser...

Page 82: ...et of copies Up to 50 sheets can be stapled Dual Inserts two staples in each set of copies Up to 50 sheets can be stapled The stapled edge must be at least 148 mm 5 83 in long Saddle Staples and folds...

Page 83: ...ble from the printer driver None Print copies are not punched 2 Holes When the 2 3 hole punch is installed two holes are punched in the paper 3 Holes When the 2 3 hole punch is installed three holes a...

Page 84: ...Server 2003 or Windows NT 4 x 1 Select the Output Options tab 2 Select the number of holes from the Hole Punching drop down list 3 Select Finisher Output Tray from the Paper Destination drop down list...

Page 85: ...Phaser 7400 Color Printer 4 1 This chapter includes Controlling the Quality of Your Prints on page 4 2 Solving Print Quality Problems on page 4 5 Print Quality...

Page 86: ...t quality modes Print Quality Mode Type of Print Job Standard General purpose mode for crisp bright color prints at high speed Recommended for most office use and quick prints Enhanced High quality mo...

Page 87: ...10 2 and higher 1 In the Print dialog box select Image Quality from the drop down list 2 Select a print quality mode from the Print Quality drop down list TekColor Correction Description Automatic Ap...

Page 88: ...indows NT 4 x 1 Select the TekColor tab 2 Select the desired color correction Some of the color corrections are grouped under Office Color or Press Match Mac OS 9 x 1 In the Print dialog box select Ge...

Page 89: ...0support Light or Dark Lines or Smudges in One Color Problem Print a copy of the color test pages to determine whether the problem is in one color or more than one color 1 On the control panel select...

Page 90: ...er 4 6 Solution 1 Open the top cover Caution Do not leave the top cover open for more than 10 minutes without covering the imaging units as damage could result Use the dark bag that came with the imag...

Page 91: ...the cleaning pad supplied with each new toner cartridge or with a soft clean cloth 3 Visually inspect the toner cartridges and imaging units and remove any foreign material 4 If the problem persists...

Page 92: ...roblem color keeping the toner cartridge installed 6 To avoid toner spills hold the imaging unit in an upright position Slide the cover away from the shiny coating at the bottom of the unit and lift i...

Page 93: ...ia on page 3 3 Verify that the paper is properly loaded in the tray and the correct paper type is selected in the Paper Tray Setup menu See Loading Paper on page 3 8 If the problem persists 1 On the c...

Page 94: ...ct Troubleshooting and then press the OK button 7 Select Print Quality Issues and then press the OK button 8 Select Remove Print Smears and then press the OK button Five cleaning pages will run throug...

Page 95: ...Quality Problems Phaser 7400 Color Printer 4 11 12 Grasp the imaging unit basket handle and lift up the basket 13 Inspect the transfer unit If you see excess toner on the transfer unit replace it 7400...

Page 96: ...ndows 2000 or later select the TekColor tab click the More Options button and then adjust the Lightness level 3 If the problem continues calibrate the colors using the procedures on the Color Calibrat...

Page 97: ...e OK button 2 Select Print Quality Problems and then press the OK button 3 Select Repeating Defects and then press the OK button The Repeating Defects page prints 4 Follow the instructions on the page...

Page 98: ...Setup and then press the OK button 2 Select the tray you are using and then press the OK button 3 Select Change Setup and then press the OK button 4 Select Special as the paper type and then press th...

Page 99: ...s 1 On the control panel select Paper Tray Setup and then press the OK button 2 Select the tray you are using and then press the OK button 3 Select Change Setup and then press the OK button 4 Select S...

Page 100: ...Problems Phaser 7400 Color Printer 4 16 Color Misregistration Problem Color has shifted outside of the expected print area or has been superimposed over another color area Solution 1 Turn the printer...

Page 101: ...Printer 4 17 2 Open the top cover Caution Do not leave the top cover open for more than 10 minutes without covering the imaging units as damage could result Use the dark bag that came with the imaging...

Page 102: ...olving Print Quality Problems Phaser 7400 Color Printer 4 18 3 Inspect the four LED bars for any foreign material 4 Visually inspect the imaging units and remove any foreign material 7400 160 7400 161...

Page 103: ...Solving Print Quality Problems Phaser 7400 Color Printer 4 19 5 Close the top cover 6 Turn the printer on 7400 065 7400 187...

Page 104: ...press the OK button 4 Verify that the tray is set to the correct paper size 5 If the problem continues use the Calibrate Margins page to shift the print area on the paper The print area appears as a d...

Page 105: ...taples on page 5 5 Emptying the Punch Waste Box on page 5 10 Ordering Supplies on page 5 12 Moving and Repacking the Printer on page 5 14 See also Maintenance video tutorials at www xerox com office 7...

Page 106: ...eaning the Outside of the Printer To remove stains clean the outside of the printer using a soft damp cloth moistened with a mild neutral detergent Do not spray detergent directly onto the printer War...

Page 107: ...eaning the LEDs 1 Open the top cover Caution Do not leave the top cover open for more than 10 minutes without covering the imaging units as damage could result Use the dark bag that came with the imag...

Page 108: ...haser 7400 Color Printer 5 4 2 Move the LED shutter to the right and clean the four LED bars using the cleaning pad supplied with each new toner cartridge or with a soft clean cloth 3 Close the top co...

Page 109: ...Adding Staples Phaser 7400 Color Printer 5 5 Adding Staples 1 Open Door J on the front of the finisher 2 Grasp the handle and pull the stapler out of the finisher 7400 084 7400 034...

Page 110: ...r Printer 5 6 3 To access the staple cartridge rotate the small knob at the top clockwise until it stops 4 Squeeze the tabs on each side of the staple unit and then lift and pull the staple unit out o...

Page 111: ...ther the sides of the staple unit where it is labeled Push and then lift the part that was released 6 Remove the empty staple cartridge 7 Slide a new staple cartridge into the staple unit and pull the...

Page 112: ...les Phaser 7400 Color Printer 5 8 8 Push down the top of the staple unit until you hear it click 9 Squeeze the green tabs on the side of the staple unit and then replace the unit in the stapler 7400 1...

Page 113: ...Adding Staples Phaser 7400 Color Printer 5 9 10 Push the stapler back into the finisher and close Door J 7400 037...

Page 114: ...er 7400 Color Printer 5 10 Emptying the Punch Waste Box 1 Press the button at the top of the finisher near Door J and slide the finisher away from the finisher base 2 Remove the punch waste box 3 Empt...

Page 115: ...Emptying the Punch Waste Box Phaser 7400 Color Printer 5 11 4 Insert the punch waste box into its position in the finisher 5 Close the finisher 7400 039 7400 074...

Page 116: ...led Routine Maintenance Items Fuser Imaging Units Cyan Magenta Yellow Black Transfer Unit Waste Toner Cartridge When to Order Supplies The control panel displays a warning when the supply nears its re...

Page 117: ...greements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer...

Page 118: ...y jarring movement such as pushing the printer over a raised door threshold or across a parking lot can damage the printer Preparing the Printer for Shipment Repack the printer using the original pack...

Page 119: ...lor Printer 6 1 This chapter includes Clearing Paper Jams on page 6 2 Getting Help on page 6 63 See also Print Quality on page 4 1 Troubleshooting video tutorials at www xerox com office 7400support T...

Page 120: ...e For safety information see User Safety on page A 1 Preventing Jams To reduce the frequency of paper jams follow the guidelines and instructions in the Printing Basics chapter of this guide It includ...

Page 121: ...t Tray 1 MPT on page 6 19 Jam at Door B or Misfeed at Tray 2 on page 6 24 Jam at Door C or Misfeed at Trays 3 6 on page 6 27 Jam at Door D on page 6 30 Jam at Door E on page 6 33 Jam Under Imaging Uni...

Page 122: ...aring Paper Jams Phaser 7400 Color Printer 6 4 2 Grasp the handle of the imaging unit basket and lift the basket 3 If jammed paper is present under the imaging units carefully remove it 7400 056 7400...

Page 123: ...Clearing Paper Jams Phaser 7400 Color Printer 6 5 4 Lower the imaging unit basket back into the locked position 5 Slowly lower the top cover into place 7400 064 7400 065...

Page 124: ...ams Phaser 7400 Color Printer 6 6 6 If the jam persists fold in the Tray 1 MPT tray extensions and close the tray 7 Pull up on the release lever to open Door A on the right side of the printer 7400 25...

Page 125: ...Clearing Paper Jams Phaser 7400 Color Printer 6 7 8 Carefully remove the jammed paper 9 Close Door A 10 If you closed Tray 1 MPT open it 7400 041 7400 042 7400 094 1 2 3...

Page 126: ...or Jam at Duplex Entrance Follow these steps to clear the jam 1 Lift the latch on the front of the printer to open the top cover Caution Avoid touching or handling the LED bars 2 Move the fuser lockin...

Page 127: ...6 9 3 Grasp the fuser by the handle and lift the fuser out of the printer Warning Do not touch the sides of the fuser they may be hot 4 Place the fuser on a flat surface 5 If jammed paper is present i...

Page 128: ...the following a Lift the two jam release levers on the fuser and then carefully pull out the jammed paper Note The jam release levers may be loose b If the jam release levers are open press the lever...

Page 129: ...Clearing Paper Jams Phaser 7400 Color Printer 6 11 d If paper is jammed inside the fuser remove it e Close the fuser roller cover 7 Reinsert the fuser into the printer 7400 257 7400 258 7400 168...

Page 130: ...Clearing Paper Jams Phaser 7400 Color Printer 6 12 8 Move the fuser locking lever to the left to the locked position 9 Slowly lower the top cover into place 7400 169 7400 065...

Page 131: ...teps to clear the jam 1 If the printer has a finisher press the lower lever on the front of the finisher base and slide the finisher away from the printer 2 Press the release button on the left side o...

Page 132: ...6 14 3 Pull out the duplex unit by holding Door D and pressing down on the release levers on either side of the door 4 Push in and lift the tab on the first inside cover If jammed paper is present in...

Page 133: ...Color Printer 6 15 5 Push in and lift the tab on the second inside cover If jammed paper is present in the duplex unit remove it 6 Pull the tab forward on each cover to lock the covers in their origi...

Page 134: ...00 Color Printer 6 16 7 If the jam persists do the following a Pull the duplex unit out of the printer b If paper is jammed in the duplex unit remove it c If paper is jammed inside the printer remove...

Page 135: ...Clearing Paper Jams Phaser 7400 Color Printer 6 17 d Replace the duplex unit in the printer 8 Lift Door D and slide the duplex unit back into the printer 7400 262 7400 052...

Page 136: ...Clearing Paper Jams Phaser 7400 Color Printer 6 18 9 If the printer has a finisher slide it back into place 7400 053...

Page 137: ...7400 Color Printer 6 19 Jam at Door A or Misfeed at Tray 1 MPT Follow these steps to clear the jam 1 If paper is jammed in Tray 1 MPT remove it 2 Fold in the Tray 1 MPT tray extensions and close the t...

Page 138: ...aper Jams Phaser 7400 Color Printer 6 20 3 Pull up on the release lever to open Door A on the right side of the printer 4 If jammed paper is present carefully remove it 5 Close Door A 7400 040 7400 04...

Page 139: ...Clearing Paper Jams Phaser 7400 Color Printer 6 21 6 If you closed Tray 1 MPT open it 7 If the jam persists do the following a Open Door B on the right side of the printer 7400 094 1 2 3 7400 066...

Page 140: ...Clearing Paper Jams Phaser 7400 Color Printer 6 22 b If jammed paper is present carefully remove it c If the paper guide is still in position pull it down 7400 240 7400 263...

Page 141: ...Clearing Paper Jams Phaser 7400 Color Printer 6 23 d If jammed paper is present carefully remove it e Close Door B 7400 264 7400 070...

Page 142: ...s Phaser 7400 Color Printer 6 24 Jam at Door B or Misfeed at Tray 2 Follow these steps to clear the jam 1 Open Door B on the right side of the printer 2 If jammed paper is present carefully remove it...

Page 143: ...Clearing Paper Jams Phaser 7400 Color Printer 6 25 3 If the paper guide is still in position pull it down 4 If jammed paper is present carefully remove it 5 Close Door B 7400 263 7400 264 7400 070...

Page 144: ...the following a Pull out Tray 2 and remove the jammed paper 7 Verify that the paper is properly loaded in the tray and that the paper guides are adjusted to fit the paper 8 Push the tray back into the...

Page 145: ...00 Color Printer 6 27 Jam at Door C or Misfeed at Trays 3 6 Follow these steps to clear the jam 1 Open Door C for the indicated tray and all of the trays above it 2 If jammed paper is present carefull...

Page 146: ...r Printer 6 28 3 Close Door C 4 If the jam persists pull out the indicated tray and remove the jammed paper 5 Verify that the paper is properly loaded in the tray and that the paper guides are adjuste...

Page 147: ...Clearing Paper Jams Phaser 7400 Color Printer 6 29 6 Push the tray back into the printer See also Loading Paper in Trays 2 6 on page 3 16 7400 181...

Page 148: ...D Follow these steps to clear the jam 1 If the printer has a finisher press the lower lever on the front of the finisher base and slide the finisher away from the printer 2 Press the release button on...

Page 149: ...Clearing Paper Jams Phaser 7400 Color Printer 6 31 3 Carefully remove the jammed paper 4 Close Door D 7400 045 7400 136...

Page 150: ...Clearing Paper Jams Phaser 7400 Color Printer 6 32 5 If the printer has a finisher slide it back into place 7400 053...

Page 151: ...Jam at Door E Follow these steps to clear the jam 1 If the printer has a finisher press the lower lever on the front of the finisher base and slide the finisher away from the printer 2 If the left si...

Page 152: ...Clearing Paper Jams Phaser 7400 Color Printer 6 34 3 Open Door E and carefully remove the jammed paper 4 Close both Door E and the left side output tray 7400 223 7400 224...

Page 153: ...Clearing Paper Jams Phaser 7400 Color Printer 6 35 5 If the printer has a finisher slide it back into place 7400 053...

Page 154: ...age 6 41 Jam at Finisher Punch Unit on page 6 43 Jam Inside Finisher on page 6 46 Jam at Finisher Entrance on page 6 52 Jam at Finisher Door G on page 6 54 Jam at Finisher Door H on page 6 59 Jam at F...

Page 155: ...Clearing Paper Jams Phaser 7400 Color Printer 6 37 2 Open Door G on the left inside of the finisher 3 If jammed paper is present carefully remove it 7400 088 7400 089...

Page 156: ...Clearing Paper Jams Phaser 7400 Color Printer 6 38 4 Close Door G 5 Close the finisher 6 If the jam persists do the following a Open Door J on the front of the finisher 7400 090 7400 083 7400 084...

Page 157: ...g Paper Jams Phaser 7400 Color Printer 6 39 b Turn the lower knob clockwise to eject any jammed paper c Remove the paper d Grasp the handle and pull the stapler out of the finisher 7400 085 7400 086 7...

Page 158: ...Clearing Paper Jams Phaser 7400 Color Printer 6 40 e If jammed paper is present carefully remove it f Push the stapler back into the finisher 7400 244 7400 242...

Page 159: ...ng Paper Jams Phaser 7400 Color Printer 6 41 g Close Door J Jam at Finisher Upper Output Tray Follow these steps to clear the jam 1 If paper is jammed in the finisher output tray remove it 7400 087 74...

Page 160: ...Clearing Paper Jams Phaser 7400 Color Printer 6 42 2 Open Door H at the top of the finisher 3 Carefully remove the jammed paper 4 Close Door H 7400 080 7400 081 7400 082...

Page 161: ...ms Phaser 7400 Color Printer 6 43 Jam at Finisher Punch Unit Follow these steps to clear the jam 1 Press the button on the front of the finisher near Door J and slide the finisher away from the finish...

Page 162: ...Jams Phaser 7400 Color Printer 6 44 2 Rotate the wheel on the top left inside of the finisher Align the arrow tab on the wheel with the mark on the finisher 3 Open Door H at the top of the finisher 74...

Page 163: ...Clearing Paper Jams Phaser 7400 Color Printer 6 45 4 Carefully remove the jammed paper 5 Close Door H 6 Close the finisher 7400 081 7400 082 7400 083...

Page 164: ...er Jams Phaser 7400 Color Printer 6 46 Jam Inside Finisher Follow these steps to clear the jam 1 Press the button at the top of the finisher near Door J and slide the finisher away from the finisher b...

Page 165: ...Clearing Paper Jams Phaser 7400 Color Printer 6 47 2 Open Door F on the left side of the finisher base 3 Carefully remove the jammed paper 7400 071 7400 072...

Page 166: ...Clearing Paper Jams Phaser 7400 Color Printer 6 48 4 Close Door F 5 Close the finisher 7400 073 7400 083...

Page 167: ...er Jams Phaser 7400 Color Printer 6 49 6 Press the lower lever on the front of the finisher base and slide the finisher away from the printer 7 Open Door I on the right side of the finisher base 7400...

Page 168: ...Clearing Paper Jams Phaser 7400 Color Printer 6 50 8 Remove the jammed paper 9 Close Door I 7400 076 7400 077...

Page 169: ...Clearing Paper Jams Phaser 7400 Color Printer 6 51 10 Slide the finisher back into place 7400 053...

Page 170: ...er 6 52 Jam at Finisher Entrance Follow these steps to clear the jam 1 Press the lower lever on the front of the finisher base and slide the finisher away from the printer 2 Remove the jammed paper fr...

Page 171: ...Clearing Paper Jams Phaser 7400 Color Printer 6 53 3 Slide the finisher back into place 7400 053...

Page 172: ...Jams Phaser 7400 Color Printer 6 54 Jam at Finisher Door G Follow these steps to clear the jam 1 Press the button at the top of the finisher near Door J and slide the finisher away from the finisher...

Page 173: ...Clearing Paper Jams Phaser 7400 Color Printer 6 55 2 Open Door G on the right side of the finisher 3 If jammed paper is present carefully remove it 7400 088 7400 089...

Page 174: ...Clearing Paper Jams Phaser 7400 Color Printer 6 56 4 Close Door G 5 Close the finisher 6 If the jam persists do the following a Open Door J on the front of the finisher 7400 090 7400 083 7400 084...

Page 175: ...Clearing Paper Jams Phaser 7400 Color Printer 6 57 b Grasp the handle and pull the stapler out of the finisher c Carefully remove the jammed paper 7400 034 7400 244...

Page 176: ...Clearing Paper Jams Phaser 7400 Color Printer 6 58 d Push the stapler back into the finisher e Close Door J 7400 242 7400 087...

Page 177: ...earing Paper Jams Phaser 7400 Color Printer 6 59 Jam at Finisher Door H Follow these steps to clear the jam 1 Open Door H at the top of the finisher 2 Carefully remove the jammed paper 7400 080 7400 0...

Page 178: ...g Paper Jams Phaser 7400 Color Printer 6 60 3 If the jammed paper is difficult to remove press the button on the front of the finisher near Door J and slide the finisher away from the finisher base 74...

Page 179: ...r Jams Phaser 7400 Color Printer 6 61 4 Rotate the wheel on the top left inside of the finisher Align the arrow tab on the wheel with the mark on the finisher 5 Carefully remove the jammed paper 7400...

Page 180: ...Clearing Paper Jams Phaser 7400 Color Printer 6 62 6 Close Door H 7 Close the finisher 7400 082 7400 083...

Page 181: ...upport Centre on page 1 13 Control Panel Messages The control panel provides you with information and troubleshooting help When an error or warning condition occurs the control panel displays a messag...

Page 182: ...ssists you in opening a Service Request with Xerox Customer Support To access PhaserSMART Technical Support 1 Open your browser and go to www phaserSMART com 2 Enter your printer s IP address in the b...

Page 183: ...upport information for your printer includes online Technical Support Recommended Media List Knowledge Base driver downloads documentation video tutorials and much more www xerox com office 7400suppor...

Page 184: ...Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical specification w...

Page 185: ...re are no parts that you can maintain or service behind these covers Note Leave the printer on for optimum performance it does not pose a safety hazard The following are hazards to your safety The pow...

Page 186: ...e Place the printer in an area where there is adequate space for ventilation operation and servicing The recommended minimal spacing is Overhead Clearance 60 96 cm 24 0 in above the printer without th...

Page 187: ...light sensitive components when the doors are open Do not place the printer in line with the cold air flow from an air conditioning system Place the printer on a level solid non vibrating surface with...

Page 188: ...er or control panel Do not open the doors Do not move the printer Printer Supplies Use the supplies specifically designed for your printer The use of unsuitable materials may cause poor performance an...

Page 189: ...ked on your product Use caution or draws attention to a particular component See the manual s for information Avoid pinching fingers in the printer Use caution to avoid personal injury Hot surface on...

Page 190: ...cleaning the printer 5 2 color sampler pages 1 11 colors adjusting 4 3 all colors too light or too dark 4 12 description 4 3 light or dark lines appear in one color 4 5 shifted or superimposed over an...

Page 191: ...2 3 F finisher 1 7 hole puncher 3 54 stapler 3 53 fonts PostScript and PCL 1 6 format IP address 2 6 front stapling option 3 53 fuser ordering supplies 5 12 fusing incomplete 4 15 G getting help Phas...

Page 192: ...E 6 33 jam at duplex entrance 6 8 jam at finisher Door G 6 54 jam at finisher Door H 6 59 jam at finisher entrance 6 52 jam at finisher punch unit 6 43 jam at finisher stapler or finisher saddle stap...

Page 193: ...fice Color TekColor correction 4 3 offsetting output 3 52 operating systems printer drivers 2 9 operational safety A 3 ordering supplies 5 12 output options 3 50 hole punching 3 54 offsetting output 3...

Page 194: ...10 Windows 98 SE or later 2 10 Xerox Support Centre 1 13 printing 2 sided document 3 29 basics 3 2 binding edge options 3 30 custom size paper 3 45 envelopes 3 37 glossy paper 3 42 job options Macinto...

Page 195: ...es 5 12 selecting stapling options from the printer driver 3 54 staple orientation 3 53 stapling options 3 53 supported paper types 3 53 storing paper guidelines 3 4 supplies recycling 5 13 6 65 safet...

Page 196: ...solving print quality problems 4 5 Technical Support 1 12 U unacceptable paper and media 3 4 upgrades printer upgrade kits 1 7 USB connection 2 4 using host names with Domain Name Service DNS 2 7 W wa...

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