Xerox Phaser 3121 Manual Download Page 99

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OLVING

ROBLEMS

ATTENTION:

If you have any printing problem after your printer prints about 60,000 pages, you must
contact the customer service to replace the transfer roller.

The
illustrations
print
incorrectly in
Adobe
Illustrator.

The setting in the
software application is
wrong.

Print the document with selecting

Download as Bit Image

in the

Advanced options

of the Graphic

properties.

Problem

Possible Cause

Solution

Summary of Contents for Phaser 3121

Page 1: ......

Page 2: ... All rights reserved Phaser 3121 and Xerox logo are trademarks of Xerox Corporation Centronics is a trademark of Centronics Data Computer Corporation IBM and IBM PC are trademarks of International Business Machines Corporation Microsoft Windows Windows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 and Windows XP are registered trademarks of Micorsoft Corporation All other brand or product n...

Page 3: ...ave LEDs 1 6 Cancel button 1 7 Chapter 2 SETTING UP YOUR PRINTER Unpacking 2 2 Selecting a Location 2 3 Installing the Toner Cartridge 2 4 Loading Paper 2 6 Changing the Paper Size in the Tray 2 8 Connecting a Printer Cable 2 9 Turning the Printer on 2 11 Printing a Demo Page 2 12 Installing Printer Software 2 13 Printer Driver Features 2 13 Installing Printer software in Windows 2 14 ...

Page 4: ...KS Printing a Document 4 2 Canceling a Print Job 4 4 Using a Favorite Setting 4 5 Using Help 4 5 Setting Paper Properties 4 6 Using the Toner Save Mode 4 8 Printing Multiple Pages on One Sheet of Paper N Up Print ing 4 10 Scaling Your Document 4 12 Fitting Your Document to a Selected Paper Size 4 13 Printing Posters 4 14 Setting Graphic Properties 4 16 Printing Watermarks 4 19 Using an existing Wa...

Page 5: ...oting Checklist 6 2 Solving General Printing Problems 6 3 Clearing Paper Jams 6 7 In the Paper Exit Area 6 7 In the Paper Feed Area 6 9 Around the Toner Cartridge 6 10 Tips for Avoiding Paper Jams When Printing on the A5 sized Paper 6 11 Tips for Avoiding Paper Jams 6 12 Solving Print Quality Problems 6 12 Print Quality Checklist 6 12 Solving Print Quality Problems 6 13 Troubleshooting Error Messa...

Page 6: ... Method 7 6 Using the Configuration Tool 7 8 Changing LLPR Properties 7 10 Printer Specifications 7 12 Paper Specifications 7 13 Overview 7 13 Supported Sizes of Paper 7 14 Guidelines for Using Paper 7 15 Paper Specifications 7 16 Paper Output Capacity 7 16 Printer and Paper Storage Environment 7 17 ...

Page 7: ... not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition WARNING Never operate or service the printer with the protective cover removed from Laser Scanner assembly The reflected beam although invisible can damage your eyes When using ...

Page 8: ...esponsible manner Radio Frequency Emissions FCC Regulations USA This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installe...

Page 9: ...tries Approvals and Certifications The CE marking applied to this product symbolizes Xerox Corporation Declaration of Conformity with the following applicable 93 68 EEC Directives of the European Union as of the dates indicated January 1 1995 Council Directive 73 23 EEC Approximation of the laws of the member states related to low voltage equipment January 1 1996 Council Directive 89 336 EEC 92 31...

Page 10: ...hich should not be touched Electrical Supply This product shall be operated from the type of electrical supply indicated on the product s data plate label If you are not sure that your electrical supply meets the requirements please consult your local power company for advice WARNING This product must be connected to a protective earth circuit This product is supplied with a plug that has a protec...

Page 11: ...move Never remove these covers or guards Maintenance Any operator product maintenance procedures will be described in the user documentation supplied with the product Do not to carry out any maintenance on the product which is not described in the customer documentation Cleaning Your Product Before cleaning this product unplug the product from the electrical outlet Always use materials specificall...

Page 12: ...1 INTRODUCTION Congratulations on the purchase of your Printer This chapter includes Special Features Printer Components Understanding the Control Panel ...

Page 13: ...et Manual Feeder support various sizes and types of paper Two output trays select either the top output tray face down or the rear output tray face up for the most convenient access Create professional documents You can customize your documents using Watermarks such as Confidential See page 4 19 Print Posters The text and pictures of each page of your document are magnified and printed across the ...

Page 14: ...multiple pages on one single sheet of paper to save paper N Up printing See page 4 10 This printer meets Energy Star guidelines for energy efficiency Print in various environments You can print in Windows 95 98 Me NT 4 0 2000 XP Your printer is compatible with Linux Your printer comes with both the Parallel and the USB interface ...

Page 15: ...INTRODUCTION 1 4 Printer Components Front View Manual Feeder guide Tray Front Cover Top output tray Face down Control Panel Power switch Output Support Manual Feeder Paper level indicator ...

Page 16: ...INTRODUCTION 1 5 1 Inside View Rear View Toner cartridge Front Cover Rear output tray Face up USB port Power receptacle Parallel port ...

Page 17: ...the empty toner cartridge See Troubleshooting Error Messages on page 6 18 If you press the button while the printer is receiving data the LED blinks red to cancel printing In Manual Feed mode if there is no paper in the Manual Feeder the LED blinks red Load paper into the Manual Feeder and the LED stops blinking If the printer is receiving data the LED slowly blinks green If the printer is printin...

Page 18: ...nual Feed for Source from your software application For detailed information see Using the Manual Feeder on page 3 8 Cleaning inside printer In Ready mode press and hold this button for about 10 seconds until all LEDs turn on and release After cleaning the printer one cleaning sheet is printed Canceling print job Press this button during printing The LED blinks while the print job is cleared from ...

Page 19: ...INTRODUCTION 1 8 NOTE ...

Page 20: ...information on setting up your printer This chapter includes Unpacking Installing the Toner Cartridge Loading Paper Connecting a Printer Cable Turning the Printer on Printing a Demo Page Installing Printer Software Setting Up Your Printer ...

Page 21: ...the following items Notes If any items are missing or damaged notify your dealer immediately Components may differ from one country to another The CD ROM contains the printer driver the User s Guide and the Adobe Acrobat Reader program 2 Carefully remove all of packing tapes from the printer Toner Cartridge Power Cord USB Cable CD ROM Setup Guide Tape ...

Page 22: ...ight or sources of heat cold and humidity See the image below for clearance space Do not place the printer close to the edge of your desk or table Clearance Space Front 482 6 mm enough space so that tray can be removed Back 100 mm enough space to allow opening of the rear out tray Right 100 mm enough space for ventilation Left 100 mm 552 mm 21 7 in 100 mm 3 9 in 954 6 mm 37 5 in 482 6 mm 18 8 in 1...

Page 23: ... the printer 2 Remove the toner cartridge from its bag and remove the paper covering the cartridge 3 Gently shake the cartridge from side to side to distribute the toner evenly inside the cartridge CAUTION To prevent damage do not expose the toner cartridge to light for more than a few minutes Cover it with a piece of paper if left exposed for more than a few minutes If toner gets on your clothing...

Page 24: ... and insert the cartridge in the printer until it snaps into place 6 Close the front cover Make sure that the cover is securely closed If the cover is not firmly closed printing errors may occur when you print Note When printing text at 5 coverage you can expect a toner cartridge life of approximately 3 000 pages ...

Page 25: ... printer is very light it may be moved when you use it for example when opening closing the tray or installing removing the toner cartridge Be careful not to move the printer 2 Push down the pressure plate until it locks in position 3 Prepare a stack of paper for loading by flexing or fanning them back and forth Straighten the edges on a level surface ...

Page 26: ... four corners are flat in the tray 5 Pay attention to the paper limit mark on the left inside wall of the tray Paper overloading may cause paper jams Note If you want to change the paper size in the tray see Changing the Paper Size in the Tray on page 2 8 6 Slide the tray back into the printer ...

Page 27: ...he rear guide as shown below to adjust for the paper length 2 Pinch the side guide as shown and slide it to the left flush against the paper Notes Do not push the width guide far enough to cause the material to warp If you do not adjust the width guide it may cause paper jam ...

Page 28: ...er requires a certified parallel cable You will need to buy a IEEE1284 compliant cable 1 Make sure that both the printer and the computer are turned off 2 Plug the parallel printer cable into the connector on the back of the printer Push the metal clips down to fit inside the notches on the cable plug 3 Connect the other end of the cable to the parallel interface port on your computer and tighten ...

Page 29: ...re turned off 2 Plug the USB printer cable into the connector on the back of the printer 3 Connect the other end of the cable to the USB port on your computer See your computer User s Guide if you need help Note For using a USB cable you must be running Windows 98 Me 2000 XP In Windows 98 Me you must install the USB driver to add the USB port See page 2 15 To the USB port on your computer ...

Page 30: ...her end into a properly grounded AC outlet and turn on the printer using the power switch CAUTION The fusing area at the rear portion of the inside of your printer is hot when powered Be careful not to be burned when accessing this area Do not disassemble the printer when it is powered Doing so may give you an electric shock To the AC outlet ...

Page 31: ...Print a demo page to make sure that the printer is operating correctly 1 Hold down the button for about 2 seconds to print a demo page 2 The Demo page shows the printer s current configuration Personal Laser Printer XEROX Great Performance Great Value ...

Page 32: ...4 If you are printing in Linux Go to Using Your Printer in Linux on page 7 2 for information about installing the Linux driver Printer Driver Features Your printer drivers will support the following standard features Paper source selection Paper size orientation and media type number of copies Table below lists a general overview of features supported by your printer drivers Feature Printer Driver...

Page 33: ...ws 98 Windows Me Windows NT 4 0 Windows 2000 or Windows XP Internet Explorer 5 0 or later In Windows NT 4 0 2000 XP 1 Place the CD ROM in the CD ROM drive Installation will start automatically If the CD ROM drive does not automatically run Select Run from the Start menu and type x CdSetup exe in the Open box where x is the drive letter for the CD ROM drive then click OK Note If the New Hardware Fo...

Page 34: ...e screen to complete the installation In Windows 9x Me 1 Connect the printer to your computer using the USB cable and turn them on For detailed information see page 2 10 2 The Add New Hardware Wizard window appears Click Next 3 Place the CD ROM in the CD ROM drive and check Search for the best driver for your device and click Next ...

Page 35: ...lled 6 When the installation is completed click Finish 7 When the opening window appears select the appropriate language Note If you already installed the printer software this screen doesn t appear 8 Follow the instructions on the screen to complete the printer software installation For more details see page 2 14 Note If your printer doesn t work properly reinstall the printer driver ...

Page 36: ...epair and then click Next 4 When reinstallation is done click Finish Removing Printer software 1 From the Start menu select Programs 2 Select Xerox Phaser 3121 and then Xerox Phaser 3121 Driver Maintenence 3 The Xerox Phaser 3121 Driver Maintenance window appears Check Remove and then click Next 4 When you are asked to confirm your selection click OK The Xerox Phaser 3121 printer driver and all of...

Page 37: ...ay Language After installation of the software you can change the display language 1 From the Start menu select Programs 2 Select Xerox Phaser 3121 and Language Selection 3 Select the desired language from the language selection window and click OK ...

Page 38: ...aper in the tray for the best print quality This chapter includes Choosing Paper and Other Materials Selecting the Output Location Loading Paper Printing on Envelopes Printing on Labels Printing on Transparencies Printing on Card Stock or Custom sized Materials Printing on Preprinted Paper Using Print Materials ...

Page 39: ...ou can use any size paper that fits easily within the paper adjusters of the paper feeder Weight Your printer supports paper weight as follows 16 24 lbs 60 90 g m2 bond for the tray 16 43 lbs 60 163 g m2 bond for the manual feeder Brightness Some papers are whiter than others and produce sharper more vibrant images Surface smoothness The smoothness of the paper affects how crisp the printing looks...

Page 40: ...A4 210 x 297 mm JIS B5 182 x 257 mm A5 148 x 210 mm A6 105 x 148 mm 250 250 250 250 250 250 250 250 1 1 1 1 1 1 1 1 Envelopesb No 10 4 12 x 9 5 in Monarch 3 87 x 7 5 in C5 162 x 229 mm DL 110 x 220 mm B5 176 x 250 mm C6 114 x 162 mm b If you are experiencing excessive jamming feed one sheet at a time through the manual feeder 1 1 1 1 1 1 Labelsb Letter 8 5 x 11 in A4 210 x 297 mm 1 1 Transparencie...

Page 41: ... paper with embossed lettering perforations or texture that is too smooth or too rough Colored paper should be of the same high quality as white photocopy paper The pigments must withstand the printer s fusing temperature of 400 F 205 C for 0 1 second without deterioration Do not use paper with a colored coating that was added after the paper was produced Preprinted forms must be printed with nonf...

Page 42: ...oblems such as excessive curl try printing to the rear output tray To avoid paper jams do not open or close the rear output tray while the printer is printing Printing to the Top Output Tray Face down The top output tray collects paper face down in correct order The top output tray should be used for most print jobs Note If you continuously print many pages the surface of the output tray may becom...

Page 43: ... down from the printer Printing from the Manual Feeder to the rear output tray provides the straight paper path Opening the rear output tray might improve the output quality with the following envelopes labels transparencies To open the rear output tray 1 Open the rear door by pulling it down The cover functions as the output tray Note Please be careful when you open the rear cover The inside of t...

Page 44: ...es and Capacities on page 3 3 for acceptable paper size and capacities for each tray The paper level bar on the front of the paper tray shows the amount of paper currently in the tray When the tray is empty the indicator of the bar is lowered Using the Tray The tray holds 250 sheets of paper See Sizes and Capacities on page 3 3 for acceptable paper size and capacities of each tray Load a stack of ...

Page 45: ...eder 1 Load the print material in the manual feeder with the print side up Adjust the paper guide against the print material without bending the paper 2 When you print a document you must select Manual Feed for Source from the software application and then select the correct paper size and type For details see page 4 6 3 Press the button on the printer to start feeding 4 Printing is started 5 If y...

Page 46: ...urn the printer off 2 Double click the icon at right bottom of the window 3 Select a job you want to cancel 4 For Windows 9x Me select Cancel Printing from Document menu For Windows NT 2000 XP select Cancel from Document menu 5 When the jobs are removed from the list Turn the printer on Double click this icon to view the queue of the print jobs ...

Page 47: ...stamp area enters the feeder first 2 Adjust the guide to the edge of the envelope stack Guidelines Only use envelopes recommended for laser printers Before loading envelopes in the manual feeder make sure that they are undamaged and are not stuck together Do not feed stamped envelopes Never use envelopes with clasps snaps windows coated lining or self stick adhesives These envelopes may severely d...

Page 48: ... the software application and then select the correct paper size and type For details see page 4 6 4 Press the button to start feeding Note Please be careful when you open the rear cover The inside of the printer maybe hot 5 Printing is started Close the rear output tray after the printing is completed ...

Page 49: ...temperature of 200 C 392 F for 0 1 second Make sure that there is no exposed adhesive material between the labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to printer components Do not feed a sheet of label through the printer more than once The adhesive backing is designed for one pass through the printer Do not us...

Page 50: ...labels from sticking to each other do not let the printed label sheets stack up as they are printed out Printing on Transparencies 1 Open the rear output tray Load transparencies in the manual feeder with print side up and the top with the adhesive strip going first Guidelines Only use transparencies recommended for use in laser printers Ensure that transparencies are not wrinkled curled or have a...

Page 51: ... type For details see page 4 6 Note Please be careful when you open the rear cover The inside of the printer maybe hot 4 Press the button to start feeding Printing is started Close the rear output tray after the printing is completed Notes To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are printed out Place transparencies on a flat surface afte...

Page 52: ...int material with print side up short edge first and against the left edge of the feeder 2 Adjust the guide to fit the width of the material Guidelines Always insert the short edge into the Manual Feeder first If you want to print in landscape mode make this selection through your software Inserting paper long edge first may cause a paper jam Do not print on media smaller than 76mm 3 0 in wide or ...

Page 53: ...ome type of printing placed on it before it is sent through the printer paper that has a preprinted logo at the top of the page for example Note Please avoice using carbon paper because it may cause the printer a mechanical trouble Guidelines Letterheads must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing tempera...

Page 54: ...s below Adjust the guides to fit the width of the paper stack 2 When you print configure the paper source type and size properly in the software application For details see page 4 6 Load with the design face down bottom edge towards the printer Load with the design face up top edge towards the printer ...

Page 55: ...USING PRINT MATERIALS 3 18 NOTE ...

Page 56: ...Paper Properties Using the Toner Save Mode Printing Multiple Pages on One Sheet of Paper N Up Printing Scaling Your Document Fitting Your Document to a Selected Paper Size Printing Posters Setting Graphic Properties Printing Watermarks Printing Overlays Using Output Options Setting Up Locally Shared Printer Printing Tasks ...

Page 57: ...ument you want to print 2 Select Print from the File menu The Print window is displayed It may look slightly different depending on your application The basic print settings are selected within the Print window These settings include the number of copies and print range 3 To take advantage of the printer features provided by your printer click Properties in the application s print window and go to...

Page 58: ... on a page Portrait prints across the width of the page letter style Landscape prints across the length of the page spreadsheet style Rotate allows you to rotate the page in the selected degrees You can select 0 or 180 degrees 5 From the Paper tab select the paper source size and type For further details see page 4 6 6 Click other tabs on the top of the Xerox Phaser 3121 Properties window to acces...

Page 59: ...rogram To make your changes permanent make them in the Printers folder Follows this procedure 1 Click the Windows Start button 2 For Windows 9x Me NT 2000 select Settings and then Printers For Windows XP select Printers and Faxes 3 Select the Xerox Phaser 3121 printer 4 Click the right mouse button on the printer icon and In Windows 9x Me select Properties In Windows 2000 XP select Printing Prefer...

Page 60: ... visible on each properties tab allows you to save the current properties settings for future use To save a Favorites item 1 Change the settings as needed on each tab 2 Enter a name for the item in the Favorites input box 3 Click Save To use a saved setting just select the item from the Favorites drop down list To delete a favorite setting item select the desired item from the list and click Delet...

Page 61: ... properties Property Description Copies allows you to choose the number of copies to be printed You can enter up to 999 Size option allows you to choose the size of paper you loaded into the tray If the required size is not listed in the Size box click Add Custom When the Custom Page Size window appears set the paper and click OK The size setting appears in the size list so that you can select it ...

Page 62: ...printer automatically selects paper from the Manual Feeder first and then from the Tray Make sure the Type is set to Printer Default If you load a different type of print materials select the corresponding paper type For further information on print materials refer to chapter 3 Using Print Materials If you use cotton paper set the paper type to Thick for the best printing To use recycled paper whi...

Page 63: ... reduce your cost per page but will reduce print quality There are two ways to enable the Toner Save mode From the Control Panel Press the button on the control panel The printer must be in Ready mode green LED is on If the LED is on the mode is enabled and the printer uses less toner to print a page If the LED is off the mode is disabled and the printer prints in the normal mode ...

Page 64: ...k the Graphics tab and select the Toner Save option You can select from Printer Setting If you select this option this feature is determined by the setting you ve made on the control panel of the printer On Select this option to allow the printer to use less toner on each page Off If you don t need to save toner to print a document select this option 3 Click OK ...

Page 65: ...int up to 16 pages on one sheet 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Layout tab choose Multiple Pages per Side in the Type drop down list 3 Select the number of pages you want to print per sheet 1 2 4 9 or 16 in the Pages per Side drop down list Check Print Page Border to print a border around each page on the sheet Pri...

Page 66: ...4 Select the page order if necessary 5 Click the Paper tab select the paper source size and type 6 Click OK and print the document Right then Down 1 3 2 4 1 2 3 4 2 4 1 3 3 4 1 2 Down then Right Left then Down Down then Left ...

Page 67: ... software application access the printer properties See page 4 2 2 From the Layout tab select Reduce Enlarge in the Type drop down list 3 Enter the desired scaling rate in the Percentage input box You can also click the or button 4 Click the Paper tab select the paper source size and type 5 Click OK and print the document ...

Page 68: ...an be useful when you want to check fine details on a small document 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Layout tab select Fit to Page in the Type drop down list 3 Select the correct size from the Target Paper drop down list 4 Click the Paper tab select the paper source size and type 5 Click OK and print the document A...

Page 69: ...r to form one poster size document 1 To change the print settings from your software application access the printer properties See page 4 2 2 Click the Layout tab select Poster in the Type drop down list 3 Configure the poster option You can select the page layout from 2x2 3x3 or 4x4 If you select 2x2 the output will be automatically stretched to cover 4 physical pages ...

Page 70: ...overlap in millimeter or inch to make it easier to reconstruct the resulting poster 4 Click the Paper tab select the paper source size and type 5 Click OK and print the document You can complete the poster by reconstructing the results ...

Page 71: ...operty Description Resolution You can select the printing resolution by choosing from 600 dpi Normal or 300 dpi Draft The higher the setting the sharper the clarity of printed characters and graphics Higher settings may increase time it takes to print a document Toner Save Selecting this option will extend the life of your toner cartridge and reduce your cost per page without a significant reducti...

Page 72: ...ance in your print Normal This setting is for normal documents Light This setting is for bolder line widths or darker gray scale images Dark This setting is for finer line width higher definition in graphics and lighter gray scale images When the Darken Text option is checked all text in your document is allowed to print darker than a normal document Property Description ...

Page 73: ...d fonts such as Korean or Chinese or various types of fonts will print faster in this setting Print as Graphics When this option is selected the driver will download any fonts as graphics When printing documents with high graphic content and relatively few TrueType fonts printing performance speed may be enhanced in this setting When the Print All Text Black is checked all text in your document is...

Page 74: ... a document There are several predefined watermarks that come with the printer and they can be modified or you can add new ones to the list Using an existing Watermark 1 To change the print settings from your software application access the printer properties See page 4 2 2 Click the Other Features tab and select the desired watermark in the Watermark drop down list You will see the selected water...

Page 75: ...indow The preview image is provided so that you can see how the watermark will appear on the printed page If the First Page Only box is checked the watermark will be printed on the first page only 4 Select the desired watermark options You can select the font type and size and color from the Font Attributes section and set the angle of the watermark from the Message Angle section 5 Click Add to ad...

Page 76: ... want to edit in the Current Watermarks list and change the watermark message and the options Refer to Creating a Watermark on page 4 20 4 Click Update to save the changes 5 Click OK Deleting a Watermark 1 To change the print settings from your software application access the printer properties See page 4 2 2 From the Other Features tab click the Edit button in the Watermark section 3 Select the w...

Page 77: ...t need to load preprinted letterhead paper in the printer You need only tell the printer to print the letterhead overlay on your document Creating a New Page Overlay To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you wish them to appear when pr...

Page 78: ...destination path if necessary The default is C Formover 6 Click Save You will see the name in the Overlay List 7 Click OK or Yes until you complete creating The file is not printed out Instead it will be stored on your computer HDD disk Note The overlay document size must be the same as documents you will print with the overlay Do not create an overlay with a watermark ...

Page 79: ... the Other Features tab 4 Select the desired overlay from the Overlay drop down list box 5 If the desired overlay file does not appear in the Overlay list click Edit button and Load Overlay and select the overlay file If you have stored the overlay file you want to use into an external source you can also load the file when you access the Load Overlay window After you select the file click Open Th...

Page 80: ...been selected the overlay will be automatically printed with your document 7 Click OK or Yes until the printing starts The selected overlay will be downloaded with your print job and printed on your document Note The resolution of the overlay document must be the same as that of the document you will print with the overlay Deleting a Page Overlay You can delete page overlays that are no longer use...

Page 81: ...ption Print Order You can set in what sequence the pages will be printed Select the required print order from the drop down list Normal Your printer prints in normal order Reverse All Pages Your printer prints all pages in reversed order This setting is helpful when you are using the rear output tray Print Odd Pages Your printer prints only the odd pages of the document Print Even Pages Your print...

Page 82: ... this option is checked the printer keeps the image for a printed page until the printer signals that the page has successfully exited the printer When a paper jam occurs the printer reprints the last page after you clear the jam Property Description ...

Page 83: ...ck OK 4 Click Start and select Printers from Settings and double click your printer name 5 Select Properties in the Printer menu 6 Click the Sharing tab and check the Shared As box Fill in the Shared Name field and then click OK Setting Up Client PC 1 Right click Start and select Explorer 2 Open your network folder in the left column 3 Right click the shared name and select Capture Printer Port 4 ...

Page 84: ... 2000 Check the Share this printer box Windows XP 6 Fill in the Share Name field and than click OK Windows NT Fill in the Shared Name field and then click OK Windows 2000 XP Setting Up Client PC 1 Right click Start and select Explorer 2 Open your network folder in the left column 3 Click the shared name 4 From the Start menu select Settings and Printers Windows NT 2000 From the Start menu select P...

Page 85: ...ING TASKS 4 30 8 Select Local Port and click New Port 9 Fill in the Enter a port name field and enter the shared name 10Click OK and click Close 11Click OK Windows NT Click Apply and click OK Windows 2000 XP ...

Page 86: ...pter provides suggestions for maintaining the toner cartridge and the printer This chapter includes Maintaining the Toner Cartridge Cleaning the Printer Consumables and Replacement Parts Maintaining Your Printer ...

Page 87: ...event damage to the toner cartridge do not expose it to light for more than a few minute Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require When printing text at 5 coverage a new toner cartridge lasts an average of 3 000 pages Saving toner To save toner press the button on the printer control panel The button will be lit You can a...

Page 88: ...oner The following procedures may allow you to finish the current print job before replacing the toner cartridge 1 Grasp the front cover and pull it toward you to open 2 Push the toner cartridge down and remove it from the printer Cautions Avoid reaching too far into the printer The fusing area may be hot To prevent damage to the toner cartridge do not expose it to light for more than a few minute...

Page 89: ... Reinsert the toner cartridge into the printer Ensure that the toner cartridge snaps into place 5 Close the front cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur when you print Replacing the Toner Cartridge If the print remains light after redistributing toner see page 5 3 replace the toner cartridge Remove the old cartridge and install a new ...

Page 90: ...stances can discolor or crack the cabinet Cleaning the Outside Clean the cabinet of the printer with a soft lint free cloth You can dampen the cloth slightly with water but be careful not to be let any water drip onto the printer or inside of it Cleaning the Inside During the printing process paper toner and dust particles can accumulate inside the printer This buildup can cause print quality prob...

Page 91: ...toner cartridge do not expose it to light for more than a few minute Cover it with a piece of paper if necessary Also do not touch the black transfer roller inside the printer 4 Reinsert the toner cartridge and close the cover Make sure that the cover is securely closed If it is not firmly closed printing errors may occur when you print 5 Plug in the power cord and turn the printer on ...

Page 92: ...ner debris which should be discarded 1 Ensure that the printer is turned on and in the Ready mode with paper loaded in the tray 2 Press and hold down the button on the control panel for about 10 seconds 3 Your printer automatically picks up a sheet of paper from the tray and prints out a cleaning sheet with dust or toner particles on it Note The cartridge cleaning process takes some time To stop p...

Page 93: ... from worn parts The following items should be replaced after you have printed a specified number of pages See the table below To purchase the consumables and replacement parts contact Xerox dealer or the place where you bought your product We strongly recommend that items be installed by a trained service personnel Items Yield Average Paper Feeding Roller 60 000 Transfer Roller 60 000 Pick up rol...

Page 94: ...ncounter an error while using your printer This chapter includes Troubleshooting Checklist Solving General Printing Problems Clearing Paper Jams Solving Print Quality Problems Troubleshooting Error Messages Common Windows Problems Common Linux Problems Solving Problems ...

Page 95: ...f it is printed correctly If there is a print quality problem go to Solving Print Quality Problems on page 6 12 Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly If the page does not print check the cable connection between the printer and the computer Check the print queue or print spooler to see if the printer...

Page 96: ...epresentative The printer may be in Manual Feed mode Add paper to the manual feeder and press the button on the printer s control panel to begin printing The connection cable between the computer and the printer is not connected properly Disconnect the printer cable and reconnect it The connection cable between the computer and the printer is defective If possible attach the cable to another compu...

Page 97: ...Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the printer Print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings The maximum print speed of the printer is 16 A4 or 17 Letter pages per minute If using Windows 98 Me the Spooling Setting may be set incorre...

Page 98: ...se or defective Disconnect the printer cable and reconnect Try a print job that you have already printed successfully If possible attach the cable and printer to another computer and try a print job that you know works Finally try a new printer cable The wrong printer driver was selected Check the application s printer selection menu to ensure that your printer is selected The software application...

Page 99: ...ou must contact the customer service to replace the transfer roller The illustrations print incorrectly in Adobe Illustrator The setting in the software application is wrong Print the document with selecting Download as Bit Image in the Advanced options of the Graphic properties Problem Possible Cause Solution ...

Page 100: ... Paper Specifications on page 7 13 If a paper jam occurs the LED on the control panel lights red Find and remove the jammed paper If it is invisible look inside the printer In the Paper Exit Area Note Paper jams in this area may result in loose toner on the page If you get any toner on your clothes wash them in cold water as hot water will set the toner into the fabric 1 If the paper jams as it ex...

Page 101: ...en the paper if it is caught in the feed rollers Then pull the paper gently out Note Please be careful when you open the rear cover The inside of the printer is still hot 4 Close the rear output tray 5 Open and close the front cover Printing can be resumed ...

Page 102: ... to expose the jammed paper 2 Remove any missfeed paper by pulling it out by the visible edge from the tray Make sure that all of the paper is properly aligned in the tray 3 Slide the tray back into the printer 4 Open and close the front cover Printing can be resumed ...

Page 103: ... Open the front cover 2 Push the toner cartridge down and remove it from the printer 3 Gently pull the paper toward you 4 Check that there is no other paper in the printer 5 Reinstall the toner cartridge and then close the cover Printing can be resumed ...

Page 104: ...ou print on the A5 sized paper 1 Open the input tray and load paper into the tray as shown below 2 Open the Xerox Phaser 3121 Properties window set the paper size to A5 5 8x8 3 in from the Paper tab 3 From the Orientation option of the Layout tab set the Rotate option to 90º 4 Click OK to start printing Click Select 90 degrees ...

Page 105: ...loading Do not use creased damp or highly curled paper Do not mix paper types in the input tray Use only recommended print media See Paper Specifications on page 7 13 Ensure that the recommended print side is facing down when loading paper into the input tray Solving Print Quality Problems Print Quality Checklist Print quality problems can be resolved by following the checklist below Redistribute ...

Page 106: ...ndicate that the toner cartridge needs cleaning See Cleaning the Inside on page 5 5 Toner specs The paper may not meet specifications for example the paper is too moist or too rough See Paper Specifications on page 7 13 The transfer roller may be dirty See Cleaning the Inside on page 5 5 The paper path may need cleaning See Cleaning the Inside on page 5 5 Dropouts If faded areas generally rounded ...

Page 107: ...of the printer See Cleaning the Inside on page 5 5 Check the paper type and quality See Paper Specifications on page 7 13 Remove the toner cartridge and install a new one See Installing the Toner Cartridge on page 2 4 Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If a repetitive mark occurs on the page pr...

Page 108: ...ducing hollow images the paper stock may be too slick Try a different paper See Paper Specifications on page 7 13 If characters are improperly formed and producing a wavy effect the scanner unit may need service Verify that it also occurs on a demo page by pressing the button on the control panel when the printer is ready For service contact a service representative Page skew Check the paper type ...

Page 109: ...defective and need replacing Install a new toner cartridge The printer may require repair Contact a service representative Loose toner Clean the inside of the printer Check the paper type and quality See Paper Specifications on page 7 13 Install a new toner cartridge If the problem persists the printer may require repair Contact a service representative Character Voids Character voids are white ar...

Page 110: ...toner cartridge may be defective Install a new toner cartridge See Installing the Toner Cartridge on page 2 4 If the problem persists the printer may require repair Contact a service representative Curl If the printed paper is curl or paper does not feed into the printer Turn over the stack of paper in the input tray Also try rotating the paper 180 in the input tray Problem Solution ...

Page 111: ...ntative LED lights red Paper jam occurs To solve the problem see Clearing Paper Jams on page 6 7 The front cover is open Close the front cover The toner cartridge is empty Remove the old toner cartridge and install a new one See Installing the Toner Cartridge on page 2 4 You pressed the button while the printer is receiving data In Manual Feed mode there is no paper in the Manual Feeder Load paper...

Page 112: ...ror messages Problem Possible Cause and Solution File in Use message appears during installation Exit all software applications Remove all software from the StartUp Group then restart Windows Reinstall the printer software General Protection Fault Exception OE Spool32 or Illegal Operation messages appear Close all other applications reboot Windows and try printing again ...

Page 113: ...the Printer Package detects such a conflict the conflicting option is changed to a No Choice value and you have to choose an option that does not conflict before being able to submit the changes I can t make a printer the system default In some conditions it may not be possible to change the default queue This happens with some variants of LPRng especially on recent RedHat systems that use the pri...

Page 114: ...eed to make sure that you leave the LLPR option to its default Portrait setting to avoid unwanted rotations of the page that would result in a cropped output Some pages come out all white nothing is printed and I am using CUPS If the data being sent is in Encapsulated PostScript EPS format some earlier versions of CUPS 1 1 10 and before have a bug preventing them from being processed correctly Whe...

Page 115: ...ur lpoptions file which is manipulated by the lpoptions command These options will always be used if not overridden by LLPR settings To get rid of all options for a printer run the following command replacing printer with the name of the queue lpoptions x printer I configured a printer to print to a file but I get Permission denied errors Most printing systems will not run as the super user but as...

Page 116: ...7 This chapter includes Using Your Printer in Linux Printer Specifications Paper Specifications APPENDIX ...

Page 117: ...her GhostScript Installing Printer Driver 1 Make sure that you connect the printer to your computer Turn both the computer and the printer on 2 When the Administrator Login window appears type in root in the Login field and enter the system password Note You must log in as a super user root to install the printer software If you are not ask your system administrator 3 Insert the printer software C...

Page 118: ...and then click Continue Recommended is fully automated and is not required any interaction Expert installation allows you to select the install path or printing system 5 If you selected Recommended go to Step 6 For Expert select the desired option and then click Begin Install ...

Page 119: ...n on the toolbar at the top of the window Note Depending on the printing system in use the Administrator Login window may appear Type in root in the Login field and enter the system password 8 You see the printers currently added in your system Select the printer you will use The function tabs available for the selected printer appear at the top of the Add a Printer window ...

Page 120: ...he printer in use The Description and the Location field in the Queue screen may not appear depending on the printing system in use 11To exit click OK 12When the window prompts that the new printer is successfully configured click OK 13The Linux Printer Configuration window re appears From the Info tab you can view the information about your printer If necessary you can change the printer configur...

Page 121: ...m password Note You must log in as a super user root to install a new printer to the printing system If you are not ask your system administrator 3 From the Startup Menu icon at the bottom of the desktop select Linux Printer and then Configuration Tool You can also access the Linux Printer Configuration window by typing in linux config from the Terminal screen 4 When the Linux Printer Configuratio...

Page 122: ...ux Printer Configuration window select the Uninstall command from the File menu 3 The Administrator Login window appears Type in root in the Login field and enter the system password Click Proceed Note You must log in as a super user root to uninstall the printer software If you are not ask your system administrator 4 The message window which is asking your confirmation to proceed with the uninsta...

Page 123: ...ties and changing their local preference To access the Configuration Tool 1 From the Startup Menu icon at the bottom of the screen select Linux Printer and then Configuration Tool The Linux Printer Configuration window appears You can also open this window from the Terminal screen by typing in linux config 2 The Linux Printer Configuration window shows a list of installed printers at the left pane...

Page 124: ...b s in the queue If you drag a specific job s you can drop it into the print queue of another printer The Properties tab allows you to change the default printer settings Note Regular users are able to override the system wide default settings defined by the administrator When a regular user clicks Apply these custom settings will be saved in the user s profile and may be later used with LLPR If t...

Page 125: ...m the application you are using select the Print command 2 When the Linux LPR window opens click Properties You can also open the LLPR window by using the following Click the Startup Menu icon at the bottom of the screen and select Linux Printer and then Linux LPR If the Linux Printer Configuration window is currently open select Test Print from the Print menu ...

Page 126: ...en printing images files i e when a non PostScript document is passed to LLPR on the command line But color settings will also take effect for postscript documents Text allows you to select the density of the text and turn the syntax coloring on or off HP GL 2 allows you to set default options to print documents of the HP GL 2 format which is used by some plotters Advanced allows you to override t...

Page 127: ... than 52 dB Sleep mode Background noise Toner Supply Single cartridge Toner Cartridge Life 3 000 pages IDC 5 coverage Reorder number 109R00725 Duty Cycle Monthly 15 000 pages maximum Weight 7 Kg Package Weight Paper 1 76 Kg Plastic 0 2 Kg External Dimensions W x D x H 352 x 372 x 196 mm 13 8 x 14 6 x 7 7 in Operating Environment Temperature 10 32 C 50 90 F Humidity 20 80 RH Emulation GDI Random Ac...

Page 128: ...ide can cause the following problems Poor print quality Increased paper jams Premature wear on the printer Notes Some paper may meet all of the guidelines in this guide and still not produce satisfactory results This may be the result of improper handling unacceptable temperature and humidity levels or other variables over which Xerox has no control Before purchasing large quantities of paper ensu...

Page 129: ...weight and thickness and environ mental conditions Letter 8 5 X 11 in 216 X 279 mm 60 to 90 g m2 bond 16 to 24 lb 250 sheets of 75 g m2 bond 20 lb paper for the tray 1 sheet of paper for the manual feeder A4 210 X 297 mm 8 3 X 11 7 in Executive 7 25 X 10 5 in 191 X 267 mm Legal 8 5 X 14 in 216 X 356 mm B5 JIS 182 X 257 mm 7 2 X 10 in Folio 216 X 330 mm 8 5 X 13 in Minimum size custom 76 x 127 mm 3...

Page 130: ...e paper Ensure that any colored paper or preprinted forms use inks that are compatible with this fusing temperature 200 C or 392 F for 0 1 second Symptom Problem with Paper Solution Poor print quality or toner adhesion problems with feeding Too moist too rough too smooth or embossed faulty paper lot Try another kind of paper between 100 250 Sheffield 4 5 moisture content Dropout jamming curl Store...

Page 131: ...Conditions Cut with sharp blades with no visible fray Fusing Compatibility Must not scorch melt offset or release hazardous emissions when heated to 200 C 392 F for 0 1 second Grain Long Grain Moisture Content 4 6 by weight Smoothness 100 250 Sheffield Output Tray Capacity Face down output tray 50 sheets of 75 g m2 bond 20 lb paper Face up output slot 1 sheet of 75 g m2 bond 20 lb paper ...

Page 132: ...n not to purchase more paper than can be used in a short time about 3 months Paper stored for long periods may experience heat and moisture extremes which can cause damage Planning is important to prevent damage to large supplies of paper Unopened paper in sealed reams can remain stable for several months before use Opened packages of paper have more potential for environment damage especially if ...

Page 133: ...APPENDIX 7 18 NOTE ...

Page 134: ...delete 4 25 print 4 24 P paper jams clear 6 7 paper load in manual feeder 3 8 in tray 2 6 3 7 paper size 3 3 paper capacity 3 3 paper guidelines 3 4 print cleaning sheet 5 7 demo page 2 12 document 4 2 fit to page 4 13 N up 4 10 overlay 4 22 poster 4 14 scale 4 12 watermark 4 19 printer cable connect 2 9 printer clean 5 5 printer sharing 4 28 problem Linux 6 20 windows 6 19 S setting darkness 4 16...

Page 135: ...ew 2 13 reinstall 2 15 system requirements 2 14 uninstall 2 17 specification paper 7 13 printer 7 12 T toner install 2 4 life 5 2 recycle 5 2 redistribute 5 3 replace 5 4 toner save 4 8 W watermark create 4 20 delete 4 21 edit 4 21 print 4 19 ...

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