iii
Customer Support
To resolve problems with your printer, follow the
suggestions that are provided in Chapter 4,
Troubleshooting the Printer.
If you are unable to solve a DocuPrint C8 problem using
this guide or the online Help, call the Xerox Customer
Support Center at 1-800-832-6979. Before calling, make
sure you have the following information:
•
C8 serial number, which is located next to the parallel
port on the back of the printer.
•
C8 software version, which is specified in the printer
driver About box.
•
Windows operating system version (Windows 95/98,
or Windows NT 4.0).
Note: The Windows NT4.0 print driver for the Docuprint
C8 is not included with this product. It is available for
download at the Xerox website.
•
Amount of memory in your PC.
•
Information about the problem, including the steps
taken to create the problem, any error messages, and
the expected behavior.
The Xerox Customer Support Center telephone number in
the United States and Canada is:
1-800-TEAM XRX (1-800-832-6979)
Call from a telephone near your PC and the printer. Make
sure that both your PC and your printer are turned on.
