Xerox IJP 2000, User Manual

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Problem Solving
Xerox® Wide Format IJP 2000
User Guide
4-4
Image Quality Problems
When the image quality of the printed output is poor, identify the symptom in the following table to
perform the corresponding remedy.
If the image quality does not improve even after the remedy is performed, contact your local Xerox
representative.
Symptom Check Remedy
Part of the image
is missing on the
printed output.
(smudged or
unclear) Is the media damp? If the media is damp, some parts of the original may not
be printed or may be unclear. Replace with media just
unpacked.
See
Loading/Replacing Paper on page 1-12.
Is the loaded media folded
or wrinkled? Remove the defective media and replace with media just
unpacked.
See
Loading/Replacing Paper on page 1-12.
Is part of the image outside
of the printable area? Recreate the original so that the image fits the printable
area.
The print heads may be
clogged. Perform the print head cleaning two or three times
See
Cleaning the Print Head on page 3-20.
If this symptom occurs after you have run a continuous
print job, wait for 30 seconds or more before starting the
next print job.
Whenever an interval of 30 seconds or more elapses, the
machine automatically performs the print head cleaning.
Operate the machine in the room temperature at 68ºF
(20ºC) and the humidity at 50%. This will stabilize the
performance of the print head.
Is the message "Print head
needs to be replaced soon."
displayed? Replace the print head.
See
Replacing a Print Head on page 3-9.
Dirt appears at
regular intervals. Is the paper path dirty? Run a print job of a few pages.
If the symptom does not improve, contact your local Xerox
representative.
Internal components are
soiled. Contact your local Xerox representative.