Xerox Fax Modem 4219/MRP Operator'S Manual Download | Manualshive

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5.

Troubleshooting

This chapter provides the following information:

•

Error messages that may appear on your screen when you are
loading or unloading the fax software

•

Solutions to some problems you may encounter when you
install and use the fax software

•

Printer control panel error messages

•

Procedures for printing a Fax Setup Report.

Fax software error messages

This section contains error messages that are displayed when an
error occurs when loading or unloading any of the fax software
components. Explanations of error messages are provided when
the message is not self-explanatory.

Messages when loading PSFAX.COM program

PSFAS did not load.

PSFAX is already resident.

PSFAX requires DOS version 3.0 or later.

PSFAX cannot load, because the printer port does not exist.

Indicates you specified a printer port when you ran install that
does not exist on your system.

PSFAX cannot load, because PrintCache is not already loaded.

Indicates you chose PrintCache as your printer port when you ran
install, but that PrintCache was not loaded when you tried to
load the fax software.

Messages when unloading PSFAX.COM program

Beginning to unload PSFAX...

PSFAX is not currently loaded.

You have tried to unload PSFAX.COM, but it was not loaded.

PSFAX is not the most recently installed memory resident

program. Unload the most recently installed utility first.

PSFAX.COM must be the last memory resident program loaded in
order to be unloaded using the PSFAX/U command. If not, try
unloading more recently loaded programs (consult their manuals
for information on unloading) and then try issuing the PSFAX/U
command again. If you cannot unload more recently loaded

XEROX MRP FAMILY FAX MODEM FOR MS-DOS OPERATOR GUIDE

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Summary of Contents for Fax Modem 4219/MRP

Page 1: ...XEROX Xerox MRP Family 4215 MRP 4219 MRP 4220 MRP 4230 MRP Fax Modem for MS DOS Operator Guide May 1995 720P12332...

Page 2: ...which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 720P12332 Xerox and all Xerox products mentioned in this publicatio...

Page 3: ...o cause interference In such cases the user at his or her own expense is required to correct the interference Canada This digital apparatus does not exceed the Class A limits for radio noise emissions...

Page 4: ...OSURE TO BEAM Instructions for safe service are in SERVICE MANUAL These laser warning labels are placed on panels that cover areas that are not operator servicable These panels are not to be removed O...

Page 5: ...rformance and can possibly create a hazardous condition Always use a Xerox specified cordset with the Equipment Leakage Circuit Interrupter Residual Current Device ELCI RCD Use caution when installing...

Page 6: ...International Configuration above 2 Check to see if a red flag displays in the window of the safety device 3 If the red flag does not display press and release the black Reset button The red flag disp...

Page 7: ...1 4 Telephone Settings screen 1 5 Test Fax Printer Option screen 1 6 Windows Installation screen 1 7 Fax Pop up Menu for DOS Applications 1 8 Automatic Loading Option screen 1 9 README File Options sc...

Page 8: ...pplication 2 12 Printing a fax from a Windows application 2 13 Using the Phonebook in Windows 2 14 Adding a Phonebook entry 2 14 Using the Phonebook for broadcast fax 2 15 Creating a Group Phonebook 2...

Page 9: ...es 4 7 Setting tray 1 as the default input tray for fax received 4 7 Disabling automatic tray switching for fax received 4 8 Setting the date 4 9 Setting the time 4 10 Setting the redial count for a s...

Page 10: ......

Page 11: ...tions on how to use MS DOS and Windows please refer to your MS DOS and Windows reference manuals Conventions Text conventions This guide uses the text conventions listed below italics Italics are used...

Page 12: ...ard key name is boldface with downstyle capitalization For example Press the Tab key Key key A plus sign used between two key names indicates that these keys must be pressed at the same time For examp...

Page 13: ...graphic images directly from your PC Scanning is unnecessary Send high quality standard or fine print resolution documents to any fax machine or fax printer compatible with CCITT Group III Send docum...

Page 14: ...d for handling large documents A high capacity hard disk drive to allow the spooling of fax jobs Before you begin installation Follow these steps before beginning installation 1 Make a backup copy of...

Page 15: ...ting the hard disk and directory Follow the steps below to select a hard disk and create a directory where your fax software will reside 1 Insert the program disk into Drive A or any available floppy...

Page 16: ...tion the Printer Port Selection screen displays Follow these steps to select a printer port 1 Use the arrow keys to choose the port to which your printer is attached If your printer is installed on a...

Page 17: ...ings screen appears Use the Telephone Settings screen to supply any access codes required to place outside calls from your telephone system and to establish pulse or tone dialing You may specify up to...

Page 18: ...outside access codes for certain calls you may leave this field blank and specify the code number when you send the fax At that time you can also override any default access code A second field appear...

Page 19: ...Fax Printer Option screen the Windows Installation screen appears If you are not running Windows or you do not want to install the fax software for Windows complete the following steps 1 Use the arro...

Page 20: ...iles Confirmation of Windows Directory screen appears The install program tells you when it has completed installing Windows 3 Press Enter to continue Fax Pop up Menu for DOS Applications After you ha...

Page 21: ...t Alt F1 as the default hot key combination to display the Fax Pop up menu If you want to use another hot key combination do not try to edit the characters highlighted on the screen To change the hot...

Page 22: ...screen the README File Options screen appears The README file contains information updates available after this operator guide was printed It is a good idea to read it to see if it contains informati...

Page 23: ...a MS DOS command to fax with a serial port Configure your programs to print to LPT1 During the install program select COM1 as the printer port Use the fax software redirection feature to select LPT1 a...

Page 24: ...t Esc prior to double clicking on the Fax Control Panel icon or it will not open 7 Select the appropriate Fax Control Panel option ON Enables the Fax or Print Dialog box in Windows OFF Prevents the Fa...

Page 25: ...AT file then reboot your computer Refer to the section Changing automatic loading and Windows installation with INSTALL U in the Administering the fax software chapter Installing fax software on a net...

Page 26: ...e Only change the job end timeout if some of your jobs terminate before they are completed If you increase the fax software job end timeout you will need to increase the network timeout setting also I...

Page 27: ...n software the fax software tells the fax printer the job should be faxed rather than printed If you select to print a document without first using the Fax Pop up menu the document is printed as a nor...

Page 28: ...ts available on the receiving fax printer the printer substitutes your selected font and reformats the document To avoid this be certain that the document you are faxing contains fonts from the base f...

Page 29: ...onding to these keys on tone telephones W Wait for dial tone comma 2 second pause Square brackets protect internal accounting codes credit card numbers and so forth Any number placed within the square...

Page 30: ...xt Use Tab to move to a new line 10 Press F10 to exit the Fax Cover Page Screen The next screen is the Fax Confirmation screen This screen informs you that the next print job is faxed to the recipient...

Page 31: ...nes PostScript is used if the recipient has a fax printer 5 Each fax printer has a password Passwords are limited to 30 characters or less If you select PostScript for the Resolution field the Fax Pas...

Page 32: ...ding PSFAX If you chose automatic loading during installation PSFAXQ COM loads automatically before PSFAX COM at the time your computer boots If you did not chose automatic loading you must run PSFAXQ...

Page 33: ...up name on the list Using the Group Phonebook for a broadcast message 1 Press F2 from the Fax Pop up menu to access the Phonebook 2 Press F3 to access the Group Phonebook screen This screen lists the...

Page 34: ...the next 24 hours When you specify a delayed transmission prepare your fax as usual The job is put into a queue file from which it is faxed at the specified time Delayed transmission can be combined...

Page 35: ...creen displays 8 Select the fax resolution or add any outside access codes needed for this fax recipient from the Advanced Fax Options screen 9 Press F10 The Fax Pop up menu displays 10 On the Fax Pop...

Page 36: ...specify PostScript as the resolution the Fax Password screen appears 3 Type the password limited to 30 characters or less for the fax printer to which you are faxing get the password from the recipien...

Page 37: ...is required as the active Windows printer driver to send a fax Refer to your Windows documentation for information on how to select a printer driver If you are using a Windows application that uses no...

Page 38: ...ax machines 2 Make choices in the Print dialog box of the application Select the entire document the current page or a range of pages to fax 3 Click on OK After a moment the Fax or Print dialog box ap...

Page 39: ...the Cover Note area to move down one line 11 Click on Send Fax to begin transmission As transmission begins you hear dialing sounds and the ringing of the telephone line at the fax printer if this fea...

Page 40: ...es the same data whether you are in MS DOS or Windows The Phonebook is available to you from both the Fax or Print dialog box and the Cover Page Settings dialog box Adding a Phonebook entry 1 Click on...

Page 41: ...lick on Phonebook from the Fax or Print dialog box The Phonebook dialog box displays 3 Do one of the following Select recipients from your Phonebook by clicking on each one Highlight each entry you wa...

Page 42: ...dialog box displays listing any groups previously created 3 Click New 4 Select individuals from the Phonebook to be in the new group by clicking on each one 5 Click Save 6 Enter the new group name in...

Page 43: ...s the fax queue using the Fax Manager utility in MS DOS With the Fax Manager you can change the transmission time of any job send it immediately or remove it from the queue For additional information...

Page 44: ...er when the time is correct 5 Specify the To Name Fax Number and Cover Page choice as you would for a normal non delayed fax transmission in the Fax or Print dialog box Use your Phonebook or Group Pho...

Page 45: ...you specified during the install program appears in the Access Code field 3 Edit the Access Code field as needed for the next fax transmission The fax software recognizes the following characters Cod...

Page 46: ......

Page 47: ...allation by running the install program from your hard disk and not from the original floppy disk The settings that can be changed are as follows Printer port selection From information such as the Se...

Page 48: ...not enable the Fax Pop up menu when you ran the install program you can enable it by running the install program from your hard disk 1 Continue with the install program until you get to the Pop up Men...

Page 49: ...rint fax printer settings Edit fax printer settings Edit timeout settings Edit printer port redirection Edit fax printer password Running the INSTALL A program At the MS DOS c command prompt type PSFA...

Page 50: ...of choices 3 Press F10 when you are finished changing fax printer settings The following sections provide information on each of the fax printer settings Number of rings before answer 1 5 The default...

Page 51: ...tries 0 99 By default the printer does not attempt to retry a fax transmission if it cannot complete the transmission on the first try as a result of a busy signal or other problem You can change this...

Page 52: ...lock which is supported by a long life battery when the printer is off In general it should not be necessary to set the clock except at initial installation or to change to or from Daylight Savings Ti...

Page 53: ...4 Select Exit and press Enter Specifying the fax job end timeout If the printer stops receiving fax input for 20 seconds in the course of a job it considers the job to be over If you find that faxes t...

Page 54: ...vanced Installation Options screen The Printer Port Redirection screen appears 2 Select the port you want and press Enter N Note If you edit Printer Port Redirection you must make sure that all the MS...

Page 55: ...ype PSFAX INSTALL U at the MS DOS prompt 2 Press Enter The two examples below show you how to remove automatic loading and Windows installation assuming these features were chosen when you ran the ins...

Page 56: ...t exit the Fax Manager by selecting the Exit option or by pressing Esc The Fax Manager options are described in the following sections Displaying and editing the fax queue The fax queue includes broad...

Page 57: ...queue is empty Press Enter to proceed 2 Do one of the following To cancel a fax job select it and press Delete Confirm you want to cancel the job by pressing Y then press Enter To reschedule a fax job...

Page 58: ...recipients of a delayed broadcast fax job 1 Select the job on the Fax Queue screen 2 Press Enter 3 Select Display Broadcast Fax Job 4 Press Enter A list of the recipients that have been selected to re...

Page 59: ...at RESOLUTION is a single letter representing whether the fax resolution used is Fine F Standard S or PostScript P PASSWORD is the password used if the recipient has a fax printer If no Resolution cod...

Page 60: ...ormat 1 Select Import Export Phonebook on the Fax Manager menu 2 Press Enter 3 Select Import 4 Press Enter 5 Specify a filename for the file to be imported 6 Press Enter N Note If the file is not in t...

Page 61: ...entions listed below The headings and options are shown in the order in which they appear when the printer is set to factory defaults A vertical arrow illustrates a move made with the Scroll Previous...

Page 62: ...FAX SETUP MENU Figure 4 1 Fax Setup menu 5 FAX SETUP CLOCK SETUP SEND SETUP RECEIVE SETUP See figure 4 2 for Send Setup submenu...

Page 63: ...t Enter time between redials 5 minutes is the default HEADER RECEIVE SETUP RING COUNT INPUT TRAY AUTOMATIC TRAY SWITCHING OUTPUT DESTINATION TRAY 1 TRAY 2 TRAY 3 TRAY 4 TRAY 5 ENABLE Trays 1 2 3 4 DIS...

Page 64: ...ax modem jobs sent from the host computer The factory default is Send and Receive Clock Setup The time and date can be set to the current time and date with this menu item The fax modem board uses the...

Page 65: ...n the first attempt before the call is abandoned The number of retry attempts is entered as one or two digits 0 through 100 The retry count set at this option decreases by one each time the call is pl...

Page 66: ...ts 1 through 10 The factory default is 2 Input Tray The Input Tray option determines the default input paper tray or trays to be utilized for a fax received Settings include Tray 1 Tray 2 Tray 3 Tray...

Page 67: ...er when you make printer configuration changes through the Fax Setup menu you can make one or many changes to the default settings before exiting the menu Setting tray 1 as the default input tray for...

Page 68: ...fter setting the input tray 2 1 Press the Scroll Next key FAX SETUP RECEIVE SETUP 3 AUTOMATIC TRAY SWITCHING L 2 Press the Enter key RECEIVE SETUP AUTO TRAY SWITCHING 1 ENABLE TRAYS 4 1 2 3 2 3 Press...

Page 69: ...he Enter key FAX SETUP CLOCK SETUP 1 DATE L 6 Press the Enter key FAX SETUP CLOCK SETUP ENTER DATE MO DY YR 01 01 95 0 through 9 7 Use the numeric keypad to enter the date FAX SETUP CLOCK SETUP ENTER...

Page 70: ...LOCK SETUP ENTER TIME HR MIN 01 31 FAX SETUP CLOCK SETUP ENTER TIME HR MIN 13 10 L 4 Press the Enter key FAX SETUP CLOCK SETUP 2 TIME MM 5 Press the Main Menu key two times to return to the top of the...

Page 71: ...NTER NUMBER OF REDIALS 005 L 8 Press the Enter key FAX SETUP SEND SETUP 1 REDIAL COUNT Turning the speaker off for a send configuration In this example the speaker is turned off for a send configurati...

Page 72: ...5 Press the Main Menu key two times to return to the top of the Main Menu MAIN MENU 1 PRINT MODE L 6 Press the Enter key to reenter print mode to begin printing 4 12 XEROX MRP FAMILY FAX MODEM FOR MS...

Page 73: ...ort does not exist Indicates you specified a printer port when you ran install that does not exist on your system PSFAX cannot load because PrintCache is not already loaded Indicates you chose PrintCa...

Page 74: ...CFG is missing in the PSFAX directory You can run INSTALL to create a new PSFAX CGF file There is an error in the configuration file PSFAX CFG at the XXX line Indicates a problem with the configurati...

Page 75: ...x Queue cannot located the home directory You can put the PSFAX directory in your PATH statement or use the SET PSFAX command before loading PSFAX to solve this problem For example SET PSFAX C PSFAX P...

Page 76: ...mber between 1 and 12 ILLEGAL NUMERIC INPUT EXCEEDS XX DAYS IN THE MONTH TO RETURN PRESS CLEAR Date Day entry exceeds 12 31 99 Press the Clear C key at the control panel Reenter the day the date must...

Page 77: ...ut tray which conflicts with the output destination selection top tray or high capacity stacker or An input paper tray Tray 1 2 3 or 4 is selected that will not feed to the current output destination...

Page 78: ...which conflicts with the output destination selection top tray or high capacity stacker Press the Clear C key You are returned to the top of the Fax Setup menu to select a different input paper tray o...

Page 79: ...going faxes is set at fine or standard Speaker Reports if the speaker is enabled or disabled Header Reports if a header is printed on outgoing faxes Receive setup Reports how a fax is to be received R...

Page 80: ......

Page 81: ...printer control panel A maximum of 20 MB of memory may be installed in the printer When faxing and printing at the same time or when sending and receiving complex faxes additional memory provides incr...

Page 82: ......

Page 83: ...RP 4230 MRP System Administrator Guide 720P13950 French 4215 MRP 4219 MRP 4220 MRP 4230 MRP Twinax Command Reference 720P12751 4215 MRP 4219 MRP 4220 MRP 4230 MRP Coax Command Reference 720P12761 4215...

Page 84: ...Operator Guide 720P12312 4220 MRP 4230 MRP TCP IP Operator Guide 720P13721 4220 MRP 4230 MRP EtherTalk Operator Guide 720P13731 4220 MRP 4230 MRP LAN Manager LAN Server Operator Guide 720P13701 4220 M...

Page 85: ...modem speaker 4 5 output tray received faxes 4 7 printing sent fax headers 4 6 recall tries 4 5 rings before phone pickup 4 6 scans per inch 4 5 Confirmation of Windows Directory screen 1 8 confirmati...

Page 86: ...5 4 to 5 6 Fax speaker on option 3 5 FCC rules iii Fine resolution 2 10 Fine send resolution setting 4 5 fixed disk drive see hard disk drive floppy disk drive 1 2 font restrictions 2 2 2 12 From Name...

Page 87: ...2 2 to 2 4 sending faxes from 1 8 MS DOS prompt 1 3 N names storing 2 5 network capture port 1 4 1 14 fax software installation 1 13 to 1 14 queue 1 14 spooler 1 13 New Program Object window 1 12 note...

Page 88: ...fonts 2 2 2 12 job end timeout 1 14 network connected printers 1 10 network queue 1 14 number of phone rings 3 4 PostScript resolution selection 2 6 printer port redirection 3 8 PSFAXQ 1 13 Windows f...

Page 89: ...mation report 2 13 timeout settings 1 14 3 6 to 3 7 Timestamp each fax option 3 6 To Company field 2 13 To Name box 2 12 To Name field 2 4 2 13 tone dialing changing 3 1 establishing 1 5 to 1 6 Transm...

Page 90: ......

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