92
5 Troubleshooting
Recurring smudges
Dirt in the paper path. Print several blank sheets.
The transfer feed roller, or fuser unit is old or damaged. Check the condition of the
transfer feed roller and fuser unit, and replace as necessary.
Refer to
• “Replacing the Feed Roller” (P. 105)
• “Replacing the Fuser” (P. 103)
Ink smears when rubbed
The paper is damp. Replace the paper.
Refer to
• “3.1 About Paper” (P. 54)
The paper is outside the recommended specification range. Replace the paper with a
recommend size and type, and confirm that your printer driver settings are correct.
Refer to
• “3.1 About Paper” (P. 54)
The fuser unit is old or damaged. Replace the Fuser unit.
Refer to
• “Replacing the Fuser” (P. 103)
Black pages
The high-voltage supply is defective. Contact our Customer Support Center or your
dealers for assistance.
Blank pages
Two or more sheets may be feeding at once. Remove the paper stack from the tray, fan
it, and reinsert it.
The transfer feed roller is old or damaged. Replace the transfer feed roller.
Refer to
• “Replacing the Feed Roller” (P. 105)
The high-voltage supply is defective. Contact our Customer Support Center or your
dealers for assistance.
Hair-like marks appear in or
around black half-tone printing
Shadows appear around areas
of dense black printing
The paper was left unwrapped for a long time (especially in a dry environment).
Replace the paper.
Refer to
• “3.1 About Paper” (P. 54)
The paper is outside the recommended specification range. Replace the paper with a
recommend size and type, and confirm that your printer driver settings are correct.
Refer to
• “3.1 About Paper” (P. 54)
The transfer feed roller is old or damaged. Replace the transfer feed roller.
Refer to
• “Replacing the Feed Roller” (P. 105)
Color around the edge of
printing is incorrect
The color registration is incorrect. Adjust the color registration.
Refer to
• Quick Reference Guide 1 Adjusting Color Registration 12
Colored dots are printed at
regular intervals
(about 30 mm)
The print cartridge is dirty. Clean the print cartridge.
Symptom
Reason/Action
Summary of Contents for DocuPrint C2100
Page 1: ...DocuPrint C3210 DX C2100 User Guide...
Page 142: ...142 A Appendix...