Xerox DocuPrint 4850 NPS, Troubleshooting Manual

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CALLING FOR SERVICE
1-2 XEROX DOCUPRINT 4850/4890 NPS TROUBLESHOOTING GUIDE
Enabling and disabling the modem for remote service
Your system may be set up to use Sixth Sense Technology—a
remote communication capability. Sixth Sense Technology is a suite
of tools that allow service personnel to connect with a system and
evaluate its performance. The service person can troubleshoot
problems remotely, transfer, apply, and remove patches remotely,
and, if an on-site call is required, arrive with the solution to fix the
problem.
An external modem allows your system to be accessed by remote
service technicians.
You may be instructed to enable the modem so that the technician
can dial into your system. Prior to enabling the modem, be sure to
use the Stop All command so that printing and queueing are stopped
during the remote service session.
When the remote service session is complete, disable the modem
and enter the Start All command to resume printing and queueing.
Refer to the Guide to Configuring and Managing the System chapter
“Using utility commands” for more information on the commands
used for remote service.
If security is a concern, you can turn off the modem, or you can
physically disconnect the cable from the system when it is not being
used.
Caution: Depending on the commands used by the technician, the
printer may start up during the remote service session. You should
not attempt to operate the system or perform any tasks at the printer
during the remote service session.