Xerox DocuMate 3220 User Manual Download Page 185

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Xerox

DocuMate

3220

User’s Guide

185

Maintenance

This chapter includes:

•

Safety Precautions

on page 186

•

Clearing Paper Jams

on page 187

•

Cleaning the Scanner

on page 189

•

Replacing the ADF Pad Assembly

on page 192

•

Replacing the Roller Assembly

on page 193

•

Troubleshooting

on page 196

•

Uninstalling Your Scanner

on page 201

•

Xerox DocuMate 3220 Scanner Specifications

on page 203

•

Xerox DocuMate 3220 Parts List

on page 205

This section contains information about maintenance, troubleshooting, uninstalling, scanner
specifications, and spare parts.

Summary of Contents for DocuMate 3220

Page 1: ...Xerox DocuMate 3220 OneTouch 4 6 May 2013 05 0809 100 User Guide...

Page 2: ...oft Corporation ZyINDEX is a registered trademark of ZyLAB International Inc ZyINDEX toolkit portions Copyright 1990 1998 ZyLAB International Inc All Rights Reserved All other products mentioned herei...

Page 3: ...DocuMate 3220 Scanner 21 3 Scanner Setup Unpack and Assemble the Scanner 24 Connect the Scanner Power Cord 26 4 Installation Before You Begin 28 Install the Software and Connect the Scanner 29 Install...

Page 4: ...rage 71 Setting the Folder and Options from OneTouch 71 Setting the Folder from Windows 72 Scanning to Multiple Folders 73 Burn to CD ROM 77 Printer or Fax 79 PaperPort 81 SharePoint 84 SharePoint Lin...

Page 5: ...ngs 134 7 Scanning from TWAIN and WIA Accessing the Scanner Interface 136 Choosing TWAIN or WIA 136 Scanning 137 Locked Scanning Interface 137 Using the Preview Window 139 Scan Regions 141 Move Resize...

Page 6: ...e Scanner Glass 191 Replacing the ADF Pad Assembly 192 Replacing the Roller Assembly 193 Troubleshooting 196 Error Light Troubleshooting Codes 199 Uninstalling Your Scanner 201 Xerox DocuMate 3220 Sca...

Page 7: ...s Safety Introduction on page 8 Operational Safety Information on page 9 Electrical Information on page 10 Emergency Power Off on page 12 Maintenance Information on page 13 Product Safety Certificatio...

Page 8: ...et strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards WARNING The safety and en...

Page 9: ...locate the machine in an area that has adequate ventilation and room for servicing Always unplug this equipment from the electrical outlet before cleaning NOTE Your Xerox machine is equipped with an...

Page 10: ...cks a ground connection terminal 6 Do not place this equipment where people might step or trip on the power cable 7 Do not place objects on the power cable 8 Do not override or disable electrical or m...

Page 11: ...onnect Device The power cable is the disconnect device for this equipment It is attached to the back of the machine as a plug in device To remove all electrical power from the equipment disconnect the...

Page 12: ...nd disconnect the power cable s from the electrical outlet s The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other s...

Page 13: ...The use of cleaners that are not approved may cause poor performance of the equipment and could cause a dangerous condition 4 Use supplies and cleaning materials only as directed in this manual 5 Do n...

Page 14: ...DocuMate 3220 User s Guide 14 Product Safety Certification This product is certified by the following Agency using the Safety standards listed Standard UL60950 1 USA CSA 22 2 No 60950 1 Canada IEC 60...

Page 15: ...l Health and Safety Contacts Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please contact the following customer help lines U...

Page 16: ...Xerox DocuMate 3220 User s Guide 16...

Page 17: ...s What s in the Box on page 18 System Requirements on page 19 Documentation on page 20 The Xerox DocuMate 3220 Scanner on page 21 Your new Xerox scanner can quickly scan stacks of documents with the A...

Page 18: ...check the contents of the box If items are missing or damaged contact the dealer where you purchased the scanner Power Supply Xerox DocuMate 3220 Scanner Power Cord USB Cable Replacement ADF Pad Windo...

Page 19: ...t or 64 bit 8 The scanner is compatible with Service Pack 3 for Windows XP Service Pack 2 for Windows Vista and Service Pack 1 for Windows 7 Minimum of 2 gigabyte GB of internal memory RAM 350 MB mini...

Page 20: ...se dispose of this card in paper recycling The following soft copy documentation is available on the installation disc Scanner user s guide contains detailed installation configuration scanning and ma...

Page 21: ...ing for the Simplex and Duplex buttons Press the Up or Down Destination Selectors to cycle through the scan settings to select the one you want Simplex button Press to scan single sided documents Dupl...

Page 22: ...Xerox DocuMate 3220 User s Guide 22...

Page 23: ...Xerox DocuMate 3220 User s Guide 23 3 Scanner Setup This chapter includes Unpack and Assemble the Scanner on page 24 Connect the Scanner Power Cord on page 26...

Page 24: ...and Assemble the Scanner 1 Remove all shipping tape from the top and bottom of the scanner 2 Lift the input tray up from the scanner body The support tabs on the input tray platform will click in plac...

Page 25: ...Xerox DocuMate 3220 User s Guide 25 To lower the input tray 1 Press in the support tabs on each side of the input tray platform to unlock the platform 2 Lower the tray to the scanner body...

Page 26: ...power port on the scanner NOTE Only use the power supply HEG42 240100 7L made by HiTron or DA 24C24 made by APD included with your scanner Connecting any other type of power supply may damage your sc...

Page 27: ...7 4 Installation This chapter includes Before You Begin on page 28 Install the Software and Connect the Scanner on page 29 Installing Additional Applications on page 35 View the User Guides on page 37...

Page 28: ...ion to proceed if that option is available Alternatively you can turn off the AntiVirus or AntiSpyware software before installing your scanner but if you do make sure to turn it back on again when ins...

Page 29: ...t the language to use Click OK The disc s Main menu window opens Note If the disc does not start check the following Make sure the disc drive s door is completely shut Make sure the disc was inserted...

Page 30: ...Scanner Driver and Visioneer OneTouch are selected as well as any other applications you want to install 6 Click Install now Installing the Scanner Driver The scanner driver installation will start f...

Page 31: ...Next If you choose not to accept the license agreement click Cancel Click Close on the Installation Interrupted window 3 The software will now be installed 4 Stop when you see the Complete the install...

Page 32: ...puter s manual for USB port locations If the plug does not attach easily make sure that you are plugging it in correctly Do not force the plug into either connection 3 Turn on the scanner power The st...

Page 33: ...by connecting your hardware window 5 Click OK to complete the installation process 6 Click Close on the Installation Complete window to close and exit the driver installer Installing Visioneer OneTou...

Page 34: ...accept the license agreement the installation will terminate and OneTouch will not be installed 3 Click Close on the Installation Complete window to close and exit the software installer NOTE If you s...

Page 35: ...ithin the PaperPort desktop you can sort your documents and move them between folders as you would through the Windows My Documents folder You can reorder the pages in a PDF file and unstack a documen...

Page 36: ...rs one click scanning to PDF the most advanced PDF search capabilities excellent graphics management document flattening and auto removal of sensitive information Combining unparalleled functionality...

Page 37: ...Click on View software documentation to access the user guides for the software applications provided with the scanner 3 Click the links of the guides you want to view 4 When you re finished click Mai...

Page 38: ...the scanner for our customer service contact information 1 Open an Internet Explorer window or any other internet browser you have installed on your computer 2 In the web address field type www xerox...

Page 39: ...uments in the scanner as described below you can also scan using the OneTouch Button Panel on screen or using a scanning application NOTE Always remove any staples or paper clips from documents before...

Page 40: ...he scanner this helps to prevent multiple page feeding and paper jams If the edges of the paper are curled or folded flatten them as much as possible Fan the edges of the paper to make sure none of th...

Page 41: ...he back of the scanner for the length of the paper 4 Load the stack of documents face up with their tops into the Automatic Document Feeder 5 You can now scan the documents using the scanner buttons O...

Page 42: ...er The scanner automatically detects if paper is in the Automatic Document Feeder and will scan pages in it You must remove these pages prior to scanning if you want to scan from the Flatbed 2 Lift th...

Page 43: ...rive See Scanning From One Touch on page 47 OneTouch Button Panel Use this scan option when you want to scan from the computer screen Scanning from the on screen OneTouch Button Panel is the same as s...

Page 44: ...Xerox DocuMate 3220 User s Guide 44...

Page 45: ...Scan on page 68 Open Scanned Document s on page 70 Transfer to Storage on page 71 Scanning to Multiple Folders on page 73 Burn to CD ROM on page 77 Printer or Fax on page 79 PaperPort on page 81 Shar...

Page 46: ...interface for using the scanner The OneTouch Button Panel that you see on the computer screen shows the pre set function for each button such as Email and the icon of the destination called the Desti...

Page 47: ...canner sends the scanned image directly to a folder without opening the image first in a software application A question mark for a button means your computer does not have the appropriate software or...

Page 48: ...n the Windows notification area at the lower right corner of the screen 3 The OneTouch Button Panel opens 4 Click the button you want to use to scan 5 The scanner starts scanning and the image is sent...

Page 49: ...n icon to open the OneTouch Properties Left click on the arrow buttons on the right side of the panel to view the rest of the OneTouch buttons The Detail View Left click on a Destination Application i...

Page 50: ...ugh the OneTouch buttons Button Tabs Click on one of the tabs across the top of the OneTouch properties window to configure that scanner button There is one tab for each button on the scanner as well...

Page 51: ...the scanner and click the OneTouch button to start scanning The scanner scans and sends the image to the selected destination with the file format and scan configuration you specified Properties butto...

Page 52: ...for the type of application to include Destination Categories Document management includes Nuance PaperPort and other applications for processing and keeping track of your scanned documents This cate...

Page 53: ...scanning duplex the number of images detected is twice the number of pages scanned For example if you input 5 in the field and scan 10 pages 20 images are captured and you will get 4 separate files w...

Page 54: ...mm inserts the minute with a zero added to single digit time values 07 s inserts the second without zero added to single digit time values 9 ss inserts the second with zero added to single digit time...

Page 55: ...selected configuration Edit or delete a configuration Select the scan configuration you want to edit or delete To delete the configuration click the Delete button To edit the configuration click the...

Page 56: ...n folder as described on page 84 Use the FTP Transfer tab to specify an FTP site user credentials and destination folder as described on page 87 Use the SMTP Configuration tab to specify an SMTP serve...

Page 57: ...available based on either the selected color mode Black White Grayscale or Color or based on whether or not the scanner hardware supports the feature Standard click the menu arrow and choose a page si...

Page 58: ...ator in multi page batch is enabled and the option selected is When a blank page is detected the sensitivity level for Skip Blank Originals is the sensitivity level that will be used when both feature...

Page 59: ...hue the color your eyes see as reflected from the image This option is only available when the selected scan mode is Color Gamma is the tone curve and the starting point for image enhancement As you r...

Page 60: ...ove the specified redaction area from the list Side click once on the word Front to show the Side option list If you are using a simplex one sided scanner only the Front option will be available If yo...

Page 61: ...input the upper left corner start position measured from the top of the page Width input the width of the area to be removed Height input the height of the area to be removed Color this color field sh...

Page 62: ...bed below On the Page Settings tab click the name inches or mm to toggle between the two units of measurement When you click back on the Redaction Settings tab the lower right corner displays the Pape...

Page 63: ...s or choose additional formats that are not represented in the panel by default The format names in the Select format panel indicates the file type extension for the scanned file Create Single Image F...

Page 64: ...compression can reduce the file size by approximately 95 when compared to a BMP file of the same image Company logos and small pictures on a webpage are often GIF images The GIF compression and limit...

Page 65: ...ted as the file format are not affected so you can set the JPG file size image quality independently for each button 4 Click OK or Apply on the OneTouch Properties window JPG the jpg joint photographi...

Page 66: ...an automatic step for scanning Therefore when you scan a document with the text format selected the text portions of the document are automatically converted to editable text PDF the pdf portable doc...

Page 67: ...ter Recognition OCR on page 116 To select a file type for the text format 1 Select the Destination Application 2 Right click on the text format icon The menu options depend on the type of Destination...

Page 68: ...ouch Properties window for that button 1 Open the OneTouch Properties window 2 Select the scan configuration Configure Before Scan 3 Click OK or Apply on the OneTouch Properties window To Scan Using C...

Page 69: ...tart over but select the correct picture type before scanning No scanning stops but all pages scanned in this batch up to this point are not deleted and the TWAIN interface remains open You can place...

Page 70: ...lable in the destination list you must select Document management on the Options tab in the OneTouch Properties window Technical Note If there is no application installed for the file format you selec...

Page 71: ...able in the destination list you must select Storage and CD R W on the Options tab in the OneTouch Properties window Setting the Folder and Options from OneTouch In the OneTouch Properties window sele...

Page 72: ...ep track of when you scanned the documents Storage location This is the location on the computer or network where the file will be saved Click on the Browse button to change the location by browsing t...

Page 73: ...Select the button you want updated to use this location This option modifies only the scan configuration that is assigned to the button you select If you have multiple OneTouch 4 6 scanners installed...

Page 74: ...button The Scan Configuration Properties dialog box opens 5 To help you remember which folder it is give the new configuration a name that indicates the folder name such as Business Receipts 6 Click...

Page 75: ...w be set as the Storage location such as Business Receipts 11 Click OK The new configuration is now listed as a Transfer to Storage configuration 12 Repeat the process to create additional new configu...

Page 76: ...Scan to multiple storage folders 1 Insert the document you want to scan to storage 2 Start scanning with the first button that you set to scan documents and transfer to storage 3 When scanning is com...

Page 77: ...available when OCR is installed Destination type the Burn to CD ROM destination is classified as a Storage Link To make it available in the destination list you must select Storage and CD R W on the...

Page 78: ...window select Burn to CD and then click the Properties button 7 Make sure a blank CD is in the CD burner 8 Click the Burn to CD button The CD burner begins and your scanned documents are written to t...

Page 79: ...t is available when scanning to a printer or fax as only uncompressed data can be send to these devices Destination type printers and Faxes are classified as Device Links To make them available in the...

Page 80: ...o the aspect ratio is the length to width relationship of the image s dimensions Select this option so the image s relative proportions remain constant AutoRotate image for best fit if the image is a...

Page 81: ...To make it available in the destination list you must select Document management on the Options tab in the OneTouch Properties window Click the Properties button to open the OneTouch Link Properties...

Page 82: ...ll other configurations will retain their settings for this destination Select the destination folder for Scanned Documents Select a folder to send the scanned document s to when scanning to the Paper...

Page 83: ...d and the scanned file is sent to the folder selected in either the OneTouch Link Properties or Scan Configuration window for PaperPort These are the folders that are available in the OneTouch PaperPo...

Page 84: ...installed Please refer to Text Formats on page 66 to see a list of text file formats that are available when OCR is installed Destination type the SharePoint destination is classified as a Storage Li...

Page 85: ...assword to access the SharePoint site Destination folder this is the folder where the final scanned document s are transferred to when scanning is complete Filename format select a file naming format...

Page 86: ...File Detail View If you open a failed transfer the log file may contain the information you need to determine why the transfer failed After you address the failure indicated in this log file you can...

Page 87: ...installed Please refer to Text Formats on page 66 to see a list of text file formats that are available when OCR is installed Destination type the FTP Transfer destination is classified as a Storage L...

Page 88: ...assword input the password for the user account name you specified Destination folder input the folder path on the remote FTP server where you want the scanned documents sent This path would appear in...

Page 89: ...transfer failed After you address the failure indicated in this log file you can click the Retry button to resend the document to the server Click on the Properties button to open the Log Viewer from...

Page 90: ...or application is installed Please refer to Text Formats on page 66 to see a list of text file formats that are available when OCR is installed Destination type the SMTP destination is classified as...

Page 91: ...SMTP server Email to input a valid recipient email address to receive the scanned document If it is not a valid address the transfer will fail Email from input the email address you want to appear in...

Page 92: ...File Detail View If you open a failed transfer the log file may contain the information you need to determine why the transfer failed After you address the failure indicated in this log file you can...

Page 93: ...ccount is outside the scope of this document Supported file types all image and text file formats except HTML are available when scanning to an email application Note that text file formats are only a...

Page 94: ...Programs tab and choose a new email client from the program list These are the standard Windows Internet Explorer options Please see your Windows documentation for more information about the Internet...

Page 95: ...ntain a text icon and there will be no text editor applications in the Select destination list Destination type this destination type is classified as a Text Based Link To make it available in the des...

Page 96: ...destination list You can only delete an application that you have added the destinations that are linked when OneTouch is installed cannot be deleted General OCR settings click in the OCR settings bo...

Page 97: ...nd Word can open htm files you cannot scan as htm to word processing text editors Scanning as HTML creates a directory with the htm file and linked images for website use Word processing applications...

Page 98: ...Scanned Documents 1 Open the OneTouch Properties window 2 Select your web browser as the Destination Application and choose HTML as the Format 3 Choose a Scan Configuration that has the settings for...

Page 99: ...rward Link To make it available in the destination list you must select STI event forwarding on the Options tab in the OneTouch Properties Window Please note that if you have turned on the option to s...

Page 100: ...Panel is in Category View Windows XP or Home View Windows Vista 7 and 8 the Scanners and Cameras group will be located under either of the following main groups Windows XP Printers and Other Hardware...

Page 101: ...ake it available in the destination list you must select Image editors i e Paint on the Options tab in the OneTouch Properties window If the image editing application you are using does not appear in...

Page 102: ...nstalled cannot be deleted Color document handling click in the Color document handling settings boxes for the options you want These options will apply to all the applications in the group Convert Bi...

Page 103: ...e has not been compressed Tagged Information File select this option if your application supports TIF image files The TIF file format supports multiple pages in a single file JPEG Compressed File this...

Page 104: ...ctures in the scanned image are isolated from the text the text on the page is recognized and turned into editable text and the pictures are placed back into the document in the same flow as the origi...

Page 105: ...tion button The Add Text Based Link dialog box opens 6 Click Browse to find the application you want to add to the list When you select the application using the Browse button Steps 1 and 2 on the dia...

Page 106: ...s the PDF image format with a hidden searchable text layer You will not be able to edit the text the file The application you are adding must be able to open pdf files The options you select at Step 4...

Page 107: ...ow that sending the image to the Send to Application link failed Click the Properties button to open the OneTouch Link Properties for the Send to Application link From this window you can configure th...

Page 108: ...tings in this window The default settings will work with most applications The advanced settings are described below 4 Select a file format and scan configuration in the OneTouch Properties window If...

Page 109: ...ge transferred Command line arguments input the options that are to be used when the application is launched These values are application specific and you should only input values that were provided t...

Page 110: ...r each OneTouch button 1 Open the OneTouch Properties window and click on the Options tab 2 Select Enable scanning to multiple destinations then click back on the configuration tab 3 Click each destin...

Page 111: ...uctions as described in the previous section s for configuring destination specific options Click on OK when you are done making changes in this window 5 Select the file format you want for the scanne...

Page 112: ...on instructions as described in the previous section s for configuring destination specific options Click on OK when you are done making changes in this window 7 Click on OK on the OneTouch Properties...

Page 113: ...rent file based on your selected job separator 1 Open the OneTouch Properties window 2 Select the Destination Application File Format and Scan Configuration applicable to your scanning batch Make sure...

Page 114: ...ptions selected you might get varying results Changing the sensitivity level allows you to fine tune the accuracy of the blank page detection When the number of images reaches input the maximum number...

Page 115: ...ank page discarded deselect the job separation feature on the Options tab Note that when scanning Duplex both sides of the page must be blank for the job separation to occur If both sides of a scanned...

Page 116: ...ct a text editing program in the Select Destination list then select a text file format in the Select format panel For example if you want to edit your document in Microsoft s WordPad select that appl...

Page 117: ...ected the text portions of the document are automatically converted to editable text As you select Destination Applications that are text applications the text format icon changes to match the file ty...

Page 118: ...location Simple Text the txt file format Text with no formatting used by the standard Microsoft Notepad application Rich Text Format the rtf file format Text that retains formatting when converted Av...

Page 119: ...graphics With MRC the image is produced using separate processes for text graphics and other elements on the document page The result is clearer graphics and sharper text characters Scans with Use MR...

Page 120: ...ow 2 Select a Destination Application that has one of the text format file types as the page format such as Microsoft Word or WordPad 3 Right click on the page format icon to see the menu 4 Choose OCR...

Page 121: ...the page individually then guesses what the letter or symbol is based on the shape Therefore the OCR engine may have more than one guess for a particular letter or symbol a best guess a second best g...

Page 122: ...process inserts for an unrecognizable text character For example if the OCR process cannot recognize the J in REJECT and is the reject character the word would appear as RE ECT in your document The is...

Page 123: ...word you want in the dictionary You will be able to edit the list later In fact the file does not have to contain any text at all and you could add the words using the editing options However if the...

Page 124: ...for spellchecking 12 Select a dictionary and click Set As Current to set it as the current dictionary for spellchecking The label current is added to the name If you don t want to use any user diction...

Page 125: ...includes any spaces before or after it those spaces are removed and the word is added to the list To delete a word from the list select it and click Delete If a word in the list is misspelled delete i...

Page 126: ...list and click Export The Export User Dictionary window opens 7 Select the dictionary file to export and click Save The file is exported as a formatted dictionary with the ud filename extension so it...

Page 127: ...nd you want it kept in separate columns similar to the original layout If table like data is encountered it is placed in columns not in a gridded table Single column with table choose this option if y...

Page 128: ...en flow from one column to the other which does not happen when text boxes are present True page this output format uses absolute positioning on the page to keep the original layout of the pages inclu...

Page 129: ...urations with Acuity options work with OneTouch scan settings to produce the best quality images This section explains how to use the Visioneer Acuity features when choosing new scan settings for your...

Page 130: ...scan configuration The options are Do not use Acuity image processing scanning will not use the Acuity processing Default settings automatically selects the options your scanner can use with any scan...

Page 131: ...kle Speckles are small spots on an image that the scanner interpreted as a valid part of the document The Despeckle option identifies these spots and removes them This option is only available when sc...

Page 132: ...ply to add the Acuity options to your scan configuration The Acuity icon on the top of the OneTouch Panel and on the scan configuration remind you that the scan will use the Acuity settings The summar...

Page 133: ...ide 133 Hardware Properties 1 Right click on the OneTouch icon and choose Show Hardware from the pop up menu 2 The Hardware Properties dialog box opens and shows information about your Xerox scanner 3...

Page 134: ...Xerox DocuMate 3220 User s Guide 134 Device Settings Please refer to Device Settings on page 181 Driver Settings Please refer to Driver Settings on page 182...

Page 135: ...Interface on page 136 Scanning on page 137 Using the Preview Window on page 139 Document Source Configuration on page 147 Summary on page 151 Presets on page 152 Document Settings on page 157 Image En...

Page 136: ...ndard that computers use to receive images from scanners and digital cameras The TWAIN scanning interface can be accessed from any TWAIN scanning application you have installed on the computer The dri...

Page 137: ...sioneer Acuity is automatically installed when you install the scanner driver from the installation disc If you downloaded the scanner driver from our website make sure you also download and install V...

Page 138: ...ons NOTE You can lock or unlock the scanner s interface from the driver configuration options for your scanner The instructions for changing this setting are in the Driver Settings section of this gui...

Page 139: ...the preview window If you have ADF selected in the Main UI and you have a page in the document feeder the scanner will scan and display an image for the page in the document feeder If you do not have...

Page 140: ...ect any of the document image adjustment options such as an option to automatically crop straighten or rotate an image it will not show in the sample image preview The preview window displays an unalt...

Page 141: ...set Important do not change the page size for the scanned image after you create custom regions When you have set a custom region in the preview window the page size field will display user defined i...

Page 142: ...wn and then drag your mouse to create a scan region Release the mouse button when the area you want is within the rectangle If you want to create a region that overlaps another region hold the Ctrl co...

Page 143: ...n set in the preview window The number of scan regions you can create is limited by the scanner model and installed modules For instance most scanners have only one region When you select a paper size...

Page 144: ...or will change to a dual directional arrow Click on the line and drag the mouse to resize the region If you click on the top or bottom edge you can only resize the region up or down If you click on th...

Page 145: ...gion that is in the way and select Temporarily send this region to the back to move that region behind the one that you want to move or resize This is a temporary change in the region ordering and can...

Page 146: ...n number down one in the processing order This option is not available if the region you right clicked on is already the last region in the processing order After selecting this option all other regio...

Page 147: ...scans the document using varying shades of gray to reproduce the document The grayscale scan mode is often used when scanning documents or graphics where the original color does not need to be retaine...

Page 148: ...uments or graphics where the original color does not need to be retained but the graphics need to be legible Grayscale scanning preserves the graphic quality while keeping the file size less than that...

Page 149: ...iguration list 5 Click the top of the menu to collapse the list Select the options in the scanner interface that you want to use for the second source Tip Save the changes to a Preset when you are don...

Page 150: ...iguration list and select the color mode for the second side That side selection will now be displayed in the top of the source configuration list for example Input tray Back side Gray 5 Click the top...

Page 151: ...ate 3220 User s Guide 151 Summary The Summary area displays some of the basic scan options selected in the interface Clicking on one of the links will open the area of the interface where the setting...

Page 152: ...nt to save changes to the Last used settings preset without scanning Click the Cancel button to close the scanner interface without saving any changes To save a new preset 1 Adjust the options in the...

Page 153: ...delete a preset 1 Click the drop menu under Presets and select the preset you want to delete 2 Click the right pointing arrow button and select Delete 3 Click Yes when prompted to confirm that you wa...

Page 154: ...choose a location where you will be able to easily find the file 4 Select the preset you want to export in the dialogue for exporting a preset If you want to export multiple presets click on each pres...

Page 155: ...t the option Do this for all conflicts to have the action you select in this dialogue be used for all conflicts found Importing a Preset If you have previously exported presets or another user has giv...

Page 156: ...If you see a notification indicating that a preset with the same name already exists select one of the options on screen to continue Overwrite select this option to replace the current preset with the...

Page 157: ...enable the other panels which are also described in this section Advanced panel this panel contains advanced document handling options If you select an option in this panel that also appears on the M...

Page 158: ...he current source displayed in the source list For example when the flatbed source is selected the manual feed option will be disabled If an option is unavailable check to see which source is displaye...

Page 159: ...ove the slider left or right to change the resolution for the scanned image The higher the resolution the clearer the image However high resolution scans also produce larger file sizes The available r...

Page 160: ...sizes are within the scanner s range of minimum and maximum item size Custom document sizes Select the measurement units you want to use from the Units list If the Document size list does not include...

Page 161: ...e Timeout field input the amount of time you want the scanner to wait from when the last page is scanned and when the scanner stops scanning 3 Place a document in the scanner 4 Click Scan 5 The scanni...

Page 162: ...e you want the front side image to appear in relation to the back side image in the final file The following image shows a cheque scanned in duplex mode without Merge two sides enabled and the same ch...

Page 163: ...ault setting if you are scanning good quality documents printed on standard 20lb printer paper Try lowering the sensitivity level if your documents contain light colored text or drawings so those page...

Page 164: ...e computer Once the compressed image is on the computer scanner s driver will then uncompress the image and perform any image processing functions that have been selected in the scanning interface The...

Page 165: ...an application that can receive a compressed image and you want to be able to change the image compression type you will need to enable user adjustable compression in the scanning interface Please re...

Page 166: ...configuration mode is selected this is the only panel available Change to the Advanced source configuration mode to enable the other panels which are also described in this section Color processing pa...

Page 167: ...he current source displayed in the source list For example when the flatbed source is selected the manual feed option will be disabled If an option is unavailable check to see which source is displaye...

Page 168: ...overall lightness of the image Move the slider left or right to darken or lighten the image Adjusting the brightness level adjusts the tone of the pixels without changing the true color of the pixels...

Page 169: ...nting the image the brightness setting of the monitor may affect how light or dark the scanned image looks when compared to the original If the scanned image is too different from the original image o...

Page 170: ...are some recommended options for contrast image correction based on the original document quality Original documents of good quality 50 Pencil written letters forms or drawings 55 to 65 Faded picture...

Page 171: ...is adjusted lower the tone curve begins to straighten and the shadows of the image are expanded darkening the shadows without overall darkening the image with gray as seen with lowering the brightnes...

Page 172: ...any recommended settings Invert Image The Invert image option reverses the color of each pixel in the scanned image When scanning in black and white each pixel is reversed from black to white and whit...

Page 173: ...iness letters spreadsheets reports etc Threshold move the slider to the left or right to set the level of lightness or darkness for the scanner to leverage from For example if you are scanning a docum...

Page 174: ...have large blocks of black and white and the image barely recognizable Dithering the image creates a black and white image that is recognizable Below is an example of a color scan a black and white s...

Page 175: ...d B are numbers from 0 to 255 Tolerance use the slider to adjust the precision of the color dropout More precise this option removes a range of colors closest to the pure color selected or defined in...

Page 176: ...from the background Speckles are small spots on an image that the scanner interpreted as a valid part of the document For example an irregularity in the paper a small wrinkle or holes where a staple w...

Page 177: ...e size of the area to be evaluated in the Moir radius field Adjusting the radius will produce different results for the various types of items that can be scanned With this feature you may have to tes...

Page 178: ...to 255 you are telling the scanner that only pure white is white and anything lower than 255 should remain unchanged in the final image Black Level With this option you can set what the scanner should...

Page 179: ...ee information about why the feature is unavailable Module Configuration When image processing modules are installed they will appear in the list on the Configure tab Use this tab to enable the module...

Page 180: ...to the default timeout value Reset device click this button to revert the scanner hardware back to the scanner s firmware defaults As this option resets the scanner hardware you will not see a change...

Page 181: ...ist Click Yes if you are prompted by the Windows User Account Control to confirm that you want make changes to the system settings Windows Vista from the Windows Control Panel open Hardware and Sound...

Page 182: ...to revert the scanner hardware back to the scanner s firmware defaults As this option resets the scanner hardware you will not see a change in the interface unless the power save time has been change...

Page 183: ...te for this option to work Preset overrides capabilities some scanning applications have the option to adjust the scan settings and scan without opening this scanner interface The next time this inter...

Page 184: ...Xerox DocuMate 3220 User s Guide 184...

Page 185: ...Replacing the ADF Pad Assembly on page 192 Replacing the Roller Assembly on page 193 Troubleshooting on page 196 Uninstalling Your Scanner on page 201 Xerox DocuMate 3220 Scanner Specifications on pag...

Page 186: ...switch always turn off the scanner and unplug the power cord before performing maintenance unless the maintenance instructions below specifically state to leave the scanner plugged in and powered on A...

Page 187: ...ops scanning due to a paper jam in the Automatic Document Feeder a warning dialog box opens after a few moments 1 Pull on the ADF cover to open the scanner 2 Lift up the duplex lamp module to access t...

Page 188: ...e duplex lamp module back into the scanner 5 Close the ADF cover Carefully press down on the ADF cover until it locks in place with a click To reduce the number of paper jams smooth and straighten pap...

Page 189: ...er 3 Wipe the feed roller from side to side Rotate the roller to clean its entire surface The feed roller is located in the underside of the ADF door 4 Wipe the ADF pad from top to bottom Be careful n...

Page 190: ...the underside of the duplex lamp module 7 Wipe clean the glass strip in the body of the scanner 8 Gently lower the duplex lamp module back into the scanner 9 Close the ADF cover Carefully press down...

Page 191: ...dust may dirty the glass To ensure the best quality scanned item wipe the scanner glass with a soft dry clean cloth to rid the glass of dust or other debris If any residue remains after wiping the gla...

Page 192: ...ring out You received a replacement pad in the original scanner box and you can also order a new one See the Xerox DocuMate 3220 Parts List on page 205 for ordering information 1 Open the ADF cover Th...

Page 193: ...documents to feed in skewed at an angle or multiple pages to feed at the same time A worn roller should be replaced to avoid damage to the scanner s internal parts Before replacing the roller you shou...

Page 194: ...unlock the tab rotate it upward until the small lock flange is completely free 4 Remove the roller from the scanner and discard it it cannot be repaired 5 Before installing the new roller clean any du...

Page 195: ...lock flange up to lock the roller in place 9 The lock will click into place when it is secure However if it does not rotate easily into the housing make sure the flange is properly seated in its latc...

Page 196: ...Problem Why won t my scanner buttons work after scanning with Windows Image Acquisition WIA After performing a scan using the WIA interface you must close the application you were using before scanni...

Page 197: ...lication each side of the page scanned will open a new instance of that application If you want to have an image open in an application immediately limit your scan batch to less than 5 pages Alternati...

Page 198: ...ages with lines The pages were probably scanned in crooked or skewed To use AutoCrop to Original the pages must be scanned in straight Adjust the paper guides on the scanner so pages feed in straight...

Page 199: ...peration Blinking blue indicates the scanner is waking up from power saving and preparing to scan Steady blue indicates the scanner is ready to scan Steady red the scanner is busy scanning or it is no...

Page 200: ...he duplex module has malfunctioned This usually occurs after a paper jam Turn the scanner off then back on again If the problem persists turn off the scanner re start the computer then turn the scanne...

Page 201: ...complete the progress window will automatically close 4 Turn off the scanner and unplug the USB cable 5 Reboot the computer if you are prompted to do so Follow these instructions to remove any of the...

Page 202: ...are the image processing libraries needed to support various scanner models These additional items will be called Visioneer Acuity Assets followed by a version number In the scenario described here w...

Page 203: ...nsions Height 9 4 inches 237 mm Width 17 9 inches 453 mm Depth 13 inches 330 mm Weight 10 lb 4 6 Kg Operating temperature 50 95 F 10 35 C without condensation Relative humidity 20 80 35 C without cond...

Page 204: ...Xerox DocuMate 3220 User s Guide 204 Scanner Drivers TWAIN WIA Bundled Software Visioneer OneTouch Visioneer Acuity Module Nuance PaperPort Nuance OmniPage Nuance PDF Converter...

Page 205: ...use the following part names and numbers when ordering replacements for your Xerox DocuMate 3220 scanner Part Name Part Number Roller 57 0133 000 ADF Pad 57 0103 000 USB Cable 35 0229 000 AC Power Co...

Page 206: ...Xerox DocuMate 3220 User s Guide 206...

Page 207: ...Xerox DocuMate 3220 User s Guide 207 A Regulatory Information This chapter includes Basic Regulations on page 208 Copy Regulations on page 210...

Page 208: ...uipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This dev...

Page 209: ...nt directives and referenced standards can be obtained from your Xerox Limited representative or by contacting Environment Heath and Safety The Document Company Xerox Bessemer Road Welwyn Garden City...

Page 210: ...ginal Postal Money Orders Bills Checks or Drafts of money drawn by or upon authorized officers of the United States Stamps and other representatives of value of whatever denomination which have been o...

Page 211: ...hority in Canada or of a court of law 5 Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Queen s Printer for...

Page 212: ...such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner P...

Page 213: ...Xerox DocuMate 3220 User s Guide 213 B Compliance Information This chapter includes Product Recycling Disposal on page 214 Energy Star for the USA on page 215...

Page 214: ...ining devices such as batteries Special handling may apply please see http www dtsc ca gov hazardouswaste perchlorate European Union RoHS and WEEE Compliance This product is compliant with RoHS Regula...

Page 215: ...s and the office equipment industry to promote energy efficient copiers printers fax multifunction machine personal computers and monitors Reducing product energy consumption helps combat smog acid ra...

Page 216: ...Xerox DocuMate 3220 User s Guide 216...

Page 217: ...Compress transfers 164 Compression 165 Compression Options 164 computer specifications 19 Configure Before Scan 55 cancel 69 Contrast 57 169 Control Panel 21 Copy button 51 Create single image files 6...

Page 218: ...age quality and file size 65 66 JPG file format 63 K Key icon 55 57 L Languages in Document 121 Last used settings 152 LED Number 50 Lock icon 55 57 Logical Form Recognition 35 Long document 161 M Mai...

Page 219: ...lution 56 68 159 Rich Text Format 118 roller replacement 193 Rotate image 161 RTF file format 50 116 rtf file format 118 S Saturation 59 Scan configuration 47 73 Edit or Delete 55 Lock or unlock 57 Ne...

Page 220: ...73 TIFF file format 63 64 Transfer to Storage 71 73 file formats 67 true page 128 TWAIN interface 68 69 TXT file format 50 116 U Updates 38 USB cable 32 USB Port 21 Use languages and dictionaries to i...

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