Xerox DocuCentre SC2020 User Manual Download

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Xerox

DocuCentre

SC2020

User Guide

256

Problem Solving

This chapter provides possible solutions to various problems you may encounter with the device.

Troubleshooting

This section describes troubles that may occur with the device and their solutions.

Follow the troubleshooting procedure below to solve the problems.
1.

There is a problem with the device operation
–

Yes: Refer to

Device Problems

on page 256

–

No: A message is displayed.

Message displays a paper or document jam?
–

Yes: For information on paper jams, refer to

Paper Jams

on page 287. For information on

document jams, refer to

Document Jams

on page 292.

If the message displays an error code, refer to

Error Code

on page 277.

–

No: The image quality is poor.

Is the image quality poor?
–

Yes: Refer to

Image Quality Problems

on page 260.

–

No: There is a problem when using the Copy, Print, Fax, Scan, or Scan Driver or Printer Utility
features.

Is there problems with Copy, Print, Fax, Scan, or Scan Driver or Printer Utility?
–

Yes: Refer to the corresponding topics:

Scan Driver/Printer Utility Problems

on page 276

–

No: If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.

Device Problems

Check the device's status again if you suspect a malfunction.

Summary of Contents for DocuCentre SC2020

Page 1: ...Xerox DocuCentre SC2020 User Guide...

Page 2: ...ation in the United States and or other counties Paragraph Tools is copyright 2001 2007 by Silicon Prairie Software LLC and Steven Kubis Changes are periodically made to this document Changes technica...

Page 3: ......

Page 4: ...ss A 19 Environment 20 About License 20 JPEG Code 20 Libcurl 20 FreeBSD 20 WIDE DHCP Client 21 MD5 22 ICC Profile Header 22 JPEG Library 23 Math Library 23 Legal Notice 24 2 Environment Settings Suppo...

Page 5: ...er 45 Power Source 45 Turning the Power On 45 Turning the Power Off 46 Power Saver Modes 47 Entering Power Saver Modes 47 Exiting Power Saver Modes 48 Control Panel 48 Touch Screen Services Home Scree...

Page 6: ...cking Job Status 75 ID Card Copy 75 Advanced Copy Settings 77 Output Color 79 Select Tray 80 Reduce Enlarge 81 2 Sided Copying 83 Lighten Darken 84 Original Type 85 Sharpness 85 Saturation 86 Auto Bac...

Page 7: ...5 Receiving Faxes Using the DRPD Mode 115 Receiving Faxes in the Memory 117 Using the Secure Receiving Mode 117 Fax Activity Report 120 7 Scan Scanning Procedure 124 Placing the Document 124 Using the...

Page 8: ...ax and Scan 9 Setting the Power Saver Option About the Concurrent Jobs Feature 226 Resetting to Factory Defaults 226 10 Machine Status Checking Consumables 228 Selecting Language 229 Checking the Devi...

Page 9: ...s Messenger 252 13 Problem Solving Troubleshooting 256 Device Problems 256 Image Quality Problems 260 Copying Problems 267 Unable to Copy 267 Copy Output Problems 267 Printer Problems 270 Unable to Pr...

Page 10: ...s and Restrictions 309 Notes and Restrictions on the Use of the Device 309 Notes and Restrictions on the Use of the Copy Feature 310 Notes and Restrictions on the Use of the Scan Feature 310 Notes and...

Page 11: ...of the personal computer in use and networking environments For information on the environment of the personal computer in use and the basic knowledge and operations of networking environments refer t...

Page 12: ...an installation procedure guide that provides information on how to set up the product and other details Using This Guide This guide is intended for first time users of the device It describes the ba...

Page 13: ...ts or paper is described in this guide as follows Important Important information that you should read Note Additional information on operations or features A cross reference included in this guide Na...

Page 14: ...The warning marks stand for the followings Used for item that if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that...

Page 15: ...ug adaptor or a multiple connector Consult your local Xerox representative to check if an outlet is grounded Connect this product to a branch circuit or an outlet that has larger capacity than the rat...

Page 16: ...check if the power cord is plugged firmly into an electrical outlet the plug is not excessively heated rusted or bent the plug and electrical outlet are free of dust and the power cord is not cracked...

Page 17: ...n is noted Do not incline the product at more than 10 degree angle Otherwise it may fall over and cause injuries To bundle wires and cables always use the cable ties and spiral tubes that Xerox suppli...

Page 18: ...t in a good performance and condition always use it in the following environment Temperature 10 32 C Humidity 15 85 When the product is left in a chilly room and the room is rapidly warmed up by heate...

Page 19: ...r openings of this product Do not put any of the followings on the product Liquid container such as flower vases or coffee cups Metal parts such as staples or clips Heavy objects If liquid is spilled...

Page 20: ...k Do not attempt to remove any paper deeply jammed inside the product particularly paper wrapped around the fuser or the heat roller Otherwise it may cause injuries or burns Switch off the product imm...

Page 21: ...eded contact your local Xerox representative for its disposal Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children If a child accidentally swallows to...

Page 22: ...ction against harmful interference when the product is operated in a commercial environment This product generates uses and can radiate radio frequency energy and if not installed and used in accordan...

Page 23: ...ify and distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies THE SOFTWARE IS PROVIDED...

Page 24: ...ntained in the software and documentation are those of the authors and should not be interpreted as representing official policies either expressed or implied of the FreeBSD Project WIDE DHCP Client W...

Page 25: ...eader Copyright 1994 1996 SunSoft Inc Rights Reserved Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to dea...

Page 26: ...ate user interface for cjpeg djpeg in Unix format jpegaltuiN zip contains source code for an alternate user interface for cjpeg djpeg in Windows format wallace ps gz is a PostScript file of Greg Walla...

Page 27: ...e examples of items that may be illegal to copy or print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or...

Page 28: ...Before Using the Device Xerox DocuCentre SC2020 User Guide 25...

Page 29: ...rint Feature The device can be connected directly to a computer for use as a local printer or can be connected to a network for use as a network printer Use as a Local Printer Connect the device to a...

Page 30: ...le included on the CD ROM For details refer to Scanning to a Computer on page 128 Using the Network connection Scan to Email Uses the SMTP protocol to send the document scanned by the device as an Ema...

Page 31: ...refer to Date Time on page 175 For information on how to make the fax number settings refer to Fax Number on page 165 Interface Cables When connecting the device directly to a computer use a USB inter...

Page 32: ...100BASE TX and 10BASE T Ethernet interfaces To connect the Ethernet interface 1 Press the power switch to the position to turn the power OFF Note Ensure that the display is turned off 2 Connect a net...

Page 33: ...ork administrator and configure the required settings Configuration on the Computer IP addresses are managed for the entire system Configure the settings only after consulting your network administrat...

Page 34: ...g Reports Lists on page 232 For information on the message field of the touch screen refer to Touch Screen Services Home Screen on page 50 For information on how to check on the About This MFP screen...

Page 35: ...se a BOOTP or RARP server to acquire the device s IP address use the control panel to change the Get IP Address setting to BOOTP or RARP For information on how to use the Printer Setup Utility for Set...

Page 36: ...Admin Settings Network Ethernet IP Mode Set the IP Mode to IPv6 Mode or Dual Stack Use CentreWare Internet Services to make the setting manually Print the System Settings Report to check the address...

Page 37: ...n click Start The Printer Setup Utility for Setting IP Address is started 3 Ensure that the network cable is connected to the device and then click Next 4 As a list of available IP addresses and Mac a...

Page 38: ...properly configured the device reboots automatically 8 Confirm the assigned IP address after completing the setting process by one of the following methods For information on how to print the System S...

Page 39: ...ternet Services provides services such as changing settings using a web browser on a computer connected to a TCP IP network environment Port Description LPD Select Enabled to use the LPD port Port9100...

Page 40: ...net Services has been verified for the following web browsers Web Browser Settings Specifying the device s address in the web browser is recommended Note If you specify the device address using a prox...

Page 41: ...ur web browser s address bar enter the device IP address or URL and then press the Enter key The top page of CentreWare Internet Services is displayed Example IP address IPv4 Example IP address IPv6 E...

Page 42: ...ded in the CD ROM Print Driver Name Description DocuCentre SC2020 Click Print Fax Driver in the Main menu of the Driver CD Kit to start installation The standard print driver converts the data created...

Page 43: ...Uninstalling the Print Driver To uninstall the print driver use the uninstallation tool on the Driver CD Kit CD ROM Follow the instructions provided in the CD ROM Documentation HTML included on the CD...

Page 44: ...Environment Settings Xerox DocuCentre SC2020 User Guide 41...

Page 45: ...ntrol panel Device Components This section describes the device components and their functions Front Left Side No Component Description 1 Document glass cover Holds document in place 2 Document glass...

Page 46: ...any jammed paper from Tray 2 9 Tray 5 bypass Load paper here The tray can be extended 10 Left side cover A Open this cover to remove any jammed paper Note When the device works properly this cover is...

Page 47: ...powder used to form the image 2 Magenta toner M cartridge Contains magenta toner the powder used to form the image 3 Cyan toner C cartridge Contains cyan toner the powder used to form the image 4 Bla...

Page 48: ...10 Fusing unit Fuses toner on paper Do not touch this unit as it is extremely hot No Component Description 1 Document feeder top cover Open this cover to remove any jammed paper 2 Inner cover Open thi...

Page 49: ...g up Ensure that the power cable is connected to the device and the wall outlet properly Turning the Power Off The following describes how to switch the power off Do not switch the power off in the fo...

Page 50: ...onsumption by shutting off the power to all components except the controller Warm up time in Sleep mode is longer than in Low Power mode Entering Power Saver Modes The display goes off and the Power S...

Page 51: ...Saver mode in some conditions the device keeps the touch screen turned off to save power The touch screen lights up when the condition with an asterisk is met Pressing the Power Saver button Pop up o...

Page 52: ...ress this button to start scanning documents or confirm the value of each setting 8 Error LED Blinks if a system error occurs This indicator lights up when a problem other than a system error occurs w...

Page 53: ...Card Copy Note If the Service Lock setting for a function is set to Enabled the function is disabled and the menu for the function does not appear on the screen For more information refer to Limiting...

Page 54: ...d Using the Keyboard Displayed on the Control Panel During operations a screen for entering text sometimes appears The following describes how to enter text Note You can select the keyboard layout fro...

Page 55: ...es or when you enter fax number directly Available Characters You can enter the characters as follows by using the number pad 0 to 9 and Item Description Entering alphabets and numerals To enter upper...

Page 56: ...device option configuration to the print driver by following the steps below Notes When using this function activate the SNMP port Default Enabled If you failed to retrieve information of device confi...

Page 57: ...uide 54 4 Click Bi Directional Setup 5 Click Get Information from Printer If Printer Searching Method is displayed The device information is not loaded onto the print driver Complete the following ope...

Page 58: ...ch screen This screen disappears when the internal temperature has cooled down Wait until the screen disappears If the room temperature is high lower the room temperature because it may take longer ti...

Page 59: ...alfunctions or damage to the device To achieve optimum device performance use only paper types recommended by Xerox If you desire to use paper other than the paper recommended by Xerox contact our Cus...

Page 60: ...ets of duodecimal size 788 x 1 091 mm paper Supported paper sizes Maximum A3 11 x 17 Non standard size 297 432 mm Minimum A5 Non standard size 89 98 mm 2 sided printing The following paper types suppo...

Page 61: ...paper well and reload it in the tray A paper 75 Plain Before copying or printing fan the stack of paper well and reload it in the tray Diplomat 80 Plain Do not keep the paper unsealed in a high humidi...

Page 62: ...opy 70 Plain 80 Plain DocuPaper Black 70 Plain DocuPaper 80 Plain Before copying or printing fan the stack of paper well and reload it in the tray White Label 80 Plain Xerox Green Label 70 Plain K pap...

Page 63: ...side a cabinet or other dry place Paper that has absorbed moisture may result in paper jams and lower image quality After opening a package of paper wrap and store any remaining paper We recommend tha...

Page 64: ...n standard paper size as Custom Size paper in the Tray 5 Bypass and Tray 2 optional Note For information on how to change the paper type setting refer to Changing the Paper Settings on page 66 Automat...

Page 65: ...ach other and reduces paper jams For information on how to change the paper size and orientation in a tray refer to Changing the Paper Size for Trays 1 and 2 on page 65 1 Pull out the tray until it st...

Page 66: ...th too much force it may cause device malfunctions Loading Paper in Tray 5 bypass When printing or copying on paper that cannot be set in Trays 1 and 2 use the Tray 5 bypass The following describes th...

Page 67: ...ality for some types of heavyweight paper 3 Gently align the paper guides to paper loaded 4 Execute the copy or print operation Changing Paper Size This section describes how to change paper size in T...

Page 68: ...ray until it stops While the device is copying or printing do not pull out the tray that the job uses To prevent paper jams or loading errors do not load different sizes or types of paper on top of an...

Page 69: ...ize label to the front of the tray Changing the Paper Settings This section describes how to change the paper type setting for a tray A paper type is preset for Trays 1 and 2 Normally Plain is set for...

Page 70: ...nd then select the desired paper type Notes If you select Tray 5 bypass Size and Type are displayed To change the paper size select Size To use a non standard document size set Size to Custom Size and...

Page 71: ...nces in image quality depending on the type of document and the position in which the document is set Take note of the following If image quality is a priority use the document glass instead of the do...

Page 72: ...document types weights Documents with weights from 38 128 g m2 50 128 g m2 for 2 Sided documents can be placed in the document feeder and scanned The document feeder accepts the following number of s...

Page 73: ...The following document sizes are detected automatically A3 B4 A4 A4 B5 B5 A5 11 17 8 5 11 8K 16K and 16K Notes When copying multiple pages of a document the document size of the first document page is...

Page 74: ...hold thick document on the document glass It may break the glass and cause injuries Follow the steps below to place document on the document glass You can place a single sheet document or bound docume...

Page 75: ...button 2 Select Copy 3 Make advanced settings as needed For details refer to Advanced Copy Settings on page 77 Entering the Number of Copies You can enter a value between 1 and 999 for the number of...

Page 76: ...ugh the device Note If a problem occurs an error code appears on the screen For information on error codes refer to Error Code on page 277 Placing document on the document glass Copying multiple sets...

Page 77: ...ment is different from the paper loaded in the tray You can set this feature in the following cases The tray selection is set to automatic The zoom ratio is set to automatic The zoom ratio is set to 1...

Page 78: ...ore information on operation in job screen refer to Canceling the Current Job on page 235 1 Press the Job Status button 2 Check the job status ID Card Copy You can copy both sides of an ID card name c...

Page 79: ...too close to the corner of the document glass may not copy the edge of the ID card properly 2 Press the Services Home button Note For your assistance follow the guidance of ID Card Copy displayed on t...

Page 80: ...the other side of the ID card face down slightly away from the top left corner of the document glass and then close the document glass cover 7 Select Scan Side 2 Advanced Copy Settings This section de...

Page 81: ...the copy lighter or darker than the original page 84 Original Type To select the copy image quality page 85 Sharpness To adjust the sharpness to make the copy image sharper or softer than the original...

Page 82: ...utput Color on the Copy tab 2 Select Full Color or Black White and then select OK Note Color copy is secured with a passcode if the Service Lock setting for Copy is set to On Color Password Locked If...

Page 83: ...t menu settings Note Tray 2 is only available when the One Tray Module Optional is installed When Any is displayed as the paper size and type in Tray 5 bypass you can select the paper size and type fr...

Page 84: ...the document glass or the document feeder Note When you make a reduced copy black lines may appear at the bottom of your copy 1 Select Reduce Enlarge on the Copy tab 2 Select the desired setting and...

Page 85: ...a value using the number pad See the following table for specific zoom ratios 122 A4 B4 A5 B5 141 A4 A3 B5 B4 200 A5 A3 100 Auto 64 8 5 x 11 5 5 x 8 5 70 A3 A4 B4 B5 78 8 5 x 14 8 5 x 11 94 A3 11 x 1...

Page 86: ...o 1 2 Sided or 2 2 Sided the display prompts you for another page after pressing the Start button 1 If you want to place a new document replace the document with a new document and then select Continu...

Page 87: ...than the original 1 Select the Quality tab and then select Lighten Darken 2 Select the desired level on the Lighten Darken bar and then select OK You can select a contrast level from seven levels betw...

Page 88: ...desired setting and then select OK Note Bold values are the factory default menu settings Sharpness To adjust the sharpness to make the copy image sharper or softer than the original 1 Select the Qua...

Page 89: ...nal 1 Select the Quality tab and then select Saturation 2 Select the desired setting and then select OK Note Bold values are the factory default menu settings Sharpen Makes the copy image sharper than...

Page 90: ...ab and then select Auto Background Suppression 2 Select On and then select OK Collation To sort the copy output For example if you make two copies of three page documents one complete three page docum...

Page 91: ...If you want to place a new document replace the document with a new document and then select Continue or press the Start button 2 If you finish copying select Print Now Original Size To select the de...

Page 92: ...B4 257 x 364 mm A4 297 x 210 mm A4 210 x 297 mm B5 257 x 182 mm B5 182 x 257 mm A5 148 x 210 mm 8K 270 x 390 mm 16K 270 x 195 mm 16K 195 x 270 mm Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 Letter...

Page 93: ...Per Side 2 Select the desired setting and then select OK Note Bold values are the factory default menu settings A4 297 x 210 mm A4 210 x 297 mm B5 257 x 182 mm B5 182 x 257 mm A5 148 x 210 mm 8K 270 x...

Page 94: ...Select the Output tab and then select Edge Erase 2 Select or or use the number pad to enter the desired value Top Bottom 2 mm 0 1 0 50 mm 0 0 2 0 Specify the value in increments of 1 mm 0 1 inch Left...

Page 95: ...feature For more information refer to Region on page 165 and Date Time on page 175 Placing Document The following two methods are available to place document Document feeder Single sheet Multiple she...

Page 96: ...Supported documents types weights Documents with weights from 38 128 g m2 50 128 g m2 for 2 Sided documents can be placed in the document feeder and scanned The document feeder accepts the following n...

Page 97: ...A3 B4 A4 A4 B5 B5 A5 11 17 8 5 11 8K 16K and 16K You can select one of the following document sizes from Original Size A3 B4 A4 B5 A5 8K 11 17 8 5 14 8 5 13 and 8 5 11 The paper size for fax transmiss...

Page 98: ...Open the document glass cover When using the document glass make sure to close the document glass cover after finishing your copy job 2 Place document face down and align it against the top left corn...

Page 99: ...egion appears when you select Fax set your region For information on how to make the setting refer to Region on page 165 Using the numeric keypad To enter the fax recipient s number directly 1 Use the...

Page 100: ...ice Address Book Groups Select a group dial number and then select OK Search Network Address Book Groups Search and select a fax number from the LDAP server and then select OK Notes The fax number nee...

Page 101: ...document feeder for 2 Sided documents Notes The numbers are limited when the memory for accumulating fax jobs has reached its limit If a problem occurs an error message appears in the display Follow...

Page 102: ...ecuted or the status of a pending fax job waiting to start Notes You can cancel the fax job currently being executed or pending fax jobs For more information on operation in job screen refer to Cancel...

Page 103: ...Delete Select Cancel when you want to cancel printing and save the received data Select Delete Job when you want to cancel printing and delete the received data Note You can also cancel the received f...

Page 104: ...e original Page 102 Resolution To set the scan resolution Page 103 OnHook To send or receive faxes manually Page 104 2 Sided Scanning To make 2 sided copies with the specified binding position Page 10...

Page 105: ...en Darken on the Fax tab 2 Select the density level and then click OK Darken 1 2 and 3 Creates copies with a dark density Use this setting to scan document containing light objects Normal Creates copi...

Page 106: ...documents containing small characters or thin lines or documents printed using a dot matrix printer Superfine Suitable for documents containing extremely fine detail The Super Fine mode is enabled on...

Page 107: ...ax manually refer to Receiving a Fax Manually in the TEL Mode on page 114 or Receiving a Fax Manually Using an External Telephone on page 115 2 Sided Scanning You can set to scan a 1 Sided or 2 Sided...

Page 108: ...nd then select Original Size 2 Select the document size and then select OK Auto If document is a standard size the device detects the document size automatically The paper size used for sending the fa...

Page 109: ...t support the non standard document sizes Fixed document size Preset You can set the document size of the placed document by selecting from the preset document sizes Delayed Send Used to send a docume...

Page 110: ...n select OK Polling Receive You can receive faxes from the remote fax device when you want to receive it 1 Select the Options tab and then select Polling Receive 2 Select On and then select OK Cover P...

Page 111: ...Fax 4 Adjust the document resolution to suit your fax needs Notes For more information refer to Resolution on page 103 For more information refer to Lighten Darken on page 102 5 Select OnHook and the...

Page 112: ...nables you to switch dialing type from dial pulse DP to push button PB 7 Press the Start button to begin sending the fax Note By pressing the Stop button you can cancel the fax job at any time while s...

Page 113: ...ion to suit your fax needs Notes For more information refer to Resolution on page 103 For more information refer to Lighten Darken on page 102 5 Select the Options tab and then select Delayed Send 6 S...

Page 114: ...erating system or Mac OSX by using the driver Note Only black and white faxes can be sent using Direct Fax The names of the dialog boxes and the buttons may be different from those given in the follow...

Page 115: ...ide 112 For Windows For Mac OS X 4 Specify the fax settings For more information refer to the Help of the driver Notes For Windows make sure to set Job Type to Fax The settings done here are only appl...

Page 116: ...ck Fax Transmission dialog box appears For Windows For Mac OS X 6 Specify the destination for the recipient in one of the following ways For more information on how to specify the destination refer to...

Page 117: ...External Telephone on page 115 Loading Paper for Receiving Faxes The instructions for loading paper in the paper tray are the same whether you are printing faxing or copying except that faxes can onl...

Page 118: ...or select Manual Receive in OnHook and then press the Start button The device receives the document Press the buttons slowly in sequence If you still hear the fax tone from the remote device try pres...

Page 119: ...er Guide 116 To set up the DRPD 1 Press the Machine Status button 2 Select the Tools tab and then select Admin Settings 3 Select Fax Settings 4 Select Fax Line Settings Services Home Job Status Machin...

Page 120: ...f paper or toner the device stores incoming faxes in the memory Then as soon as you finish copying printing or re supply the toner cartridges the device automatically prints the fax Using the Secure R...

Page 121: ...the secure receiving mode on 1 Press the Machine Status button 2 Select the Tools tab and then select Admin Settings 3 Select Fax Settings 4 Select Incoming Defaults 5 Select Secure Receive Services H...

Page 122: ...ss the Clear All button When a fax is received in the secure receiving mode the device stores it into memory and the Active Jobs screen displays Secure Receive to let you know that there is a fax stor...

Page 123: ...e and then select OK To return to the top level of the System menu press the Clear All button Fax Activity Report Fax Activity Report lets you check whether fax send and receive operations ended norma...

Page 124: ...er of pages sent The number on the left of the slash is the number of pages sent normally The number on the right of the slash is the total number of scanned pages This is left empty for fax broadcast...

Page 125: ...or the transmission G3 SG3 ECM G3 SG3 ECM The asterisks indicate that the transmitted data was converted to monochrome or blank no information Contents The transmission content Polling incoming Remote...

Page 126: ...Fax Xerox DocuCentre SC2020 User Guide 123...

Page 127: ...nts such as books Document Feeder Supported document sizes You can place the standard size document in the document feeder When document is placed in the document feeder the device detects the documen...

Page 128: ...10 5 and Custom Supported documents types weights Documents with weights from 38 128 g m2 50 128 g m2 for 2 Sided documents can be placed in the document feeder and scanned The document feeder accept...

Page 129: ...B5 A5 11 17 8 5 11 8K 16K and 16K Supported document sizes You can select one of the following document sizes from Original Size A3 B4 A4 A4 B5 B5 A5 11 17 8 5 14 8 5 13 8 5 11 8 5 11 8K 16K and 16K...

Page 130: ...ument glass It may break the glass and cause injuries Follow the steps below to place document on the document glass You can place a single sheet document or bound document such as book on the documen...

Page 131: ...end scanned images to a computer The following procedure uses Windows 7 as an example Notes To use WSD Scan you need to setup connection using WSD WSD is supported only on Windows Vista Windows 7 and...

Page 132: ...can such as Scan and Scan To Email 7 Press the Start button to begin sending the scanned file Scanning Using the TWAIN Driver The device supports the TWAIN driver for scanning images The following pro...

Page 133: ...mponents in Windows operating systems and works with digital cameras and scanners Unlike the TWAIN driver the WIA driver allows you to scan an image and easily manipulate those images without using ad...

Page 134: ...document feeder Select Flatbed when you want to scan the document loaded on the document glass 5 Select your scanning preferences and click Adjust the quality of the scanned picture to display the Ad...

Page 135: ...on one of the following operating systems that includes folder sharing For Mac OS X a shared user account is required Mac OS X 10 6 11 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Wi...

Page 136: ...login account with a valid and non empty password for authentication Confirm a login user name and password If you do not use a password for your user login you need to create a password on your User...

Page 137: ...in the desired directory on your computer Example of folder name MyShare 2 Right click the folder and then select Properties 3 Click the Sharing tab and then click Advanced Sharing For Windows Vista...

Page 138: ...ck Close Notes To add sub folders create new folders in the shared folder you have created Example Folder name MyShare Second level folder name MyPic Third level folder name John You should now see My...

Page 139: ...ress bar and then press the Enter key The device s web page appears 3 Click the Address Book tab If user name and password are required enter the correct user name and password Note The default user n...

Page 140: ...yhost IP address 192 168 1 100 For Server FTP Server name myhost example com myhost host name example com domain name IP address 192 168 1 100 4 Port Number Enter the port number If you are unsure you...

Page 141: ...ame to store the scanned document on the recipient computer 9 Subdirectory Path optional For Computer SMB To store the scanned document in the shared folder directly without creating any subfolder lea...

Page 142: ...alog box appears 4 To fill in the fields enter the information as follows 1 Name Enter a friendly name that you want it to appear on the address book 2 Server Type Select Computer SMB if you store the...

Page 143: ...without creating any subfolder leave the space blank To store the scanned document in the folder you created under the shared folder enter the path as following Example Share Folder name MyShare Seco...

Page 144: ...d File Format on the Scan to Network Quality and Options tabs For more information refer to File Format on page 198 8 Press the Start button to begin sending the scanned file Sending an Email With the...

Page 145: ...764 is displayed contact your server administrator for the settings for Email Send Authentication 4 Click Apply Registering a New Email Address The following procedure uses Windows 7 as an example 1 L...

Page 146: ...efault user name is admin and the default password is 1111 4 Click Email Address Book 5 Select any unused number and click Add The Add Email Address page appears 6 Enter a name in the Name field and E...

Page 147: ...can also change the email to Bcc 5 Specify scan options such as Output Color Resolution 2 Sided Scanning and File Format on the Quality and Options tabs For more information refer to File Format on pa...

Page 148: ...198 Scan to Email Tab Setting Item Purpose See2 22 1 6Page Quality Output Color To select the mode for color or black and white scanning Page 199 Resolution To adjust the resolution of the scanned ima...

Page 149: ...per Page 201 File Format To specify the file format Page 198 Original Size To select the default document size Page 199 Edge Erase To specify the top and bottom margins of the scanned image Page 202 F...

Page 150: ...the contrast to make the scanned image lighter or darker than the original Page 201 Sharpness To adjust the sharpness to make the scanned image sharper or softer than the original Page 201 Contrast T...

Page 151: ...isplayed on the screen are not available For information on how to set the option information refer to Setting the Options Configuration on page 53 Multiple Up Prints a multiple page document on a sin...

Page 152: ...dvanced settings Note For information on the Print functions click Help in the print driver screen to display the Help Information 4 Click OK 5 Click OK in the Print dialog box Operations during Print...

Page 153: ...1 Double click the printer icon located on the task bar in the lower right corner of the screen 2 Select the document name that you desired to cancel and then press the Delete key If there is no docum...

Page 154: ...Print Xerox DocuCentre SC2020 User Guide 151...

Page 155: ...can be limited This prevents other users from using the control panel to inadvertently change a user default that has been set by the administrator However you can use your print driver to override u...

Page 156: ...ed list of monitored protocols Fax Address Book Purpose To print the list of all fax addresses stored as Fax Address Book information Email Address Book Purpose To print the list of all email addresse...

Page 157: ...six group dial codes can be registered PCL Settings Use the PCL Settings menu to change device settings that only affect jobs using the PCL emulation printer language Note Bold values are the factory...

Page 158: ...0 mm B4 257 x 364 mm A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm 8K 270 x 390 mm 16K 195 x 270 mm Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 Letter 8 5 x 11 Custom Size Length x 297 mm Specifie...

Page 159: ...f a sheet of paper Values A4 210 x 297 mm B5 182 x 257 mm A5 148 x 210 mm 8K 270 x 390 mm 16K 195 x 270 mm Custom Size Length x 11 7 inch Specifies the length of the custom size paper 3 9 17 0 inches...

Page 160: ...Arial It ITCBookman Lt Univers BdCd Arial Bd ITCBookman LtIt Univers BdCdIt Arial BdIt ITCBookmanDm AntiqueOlv Times New ITCBookmanDm It AntiqueOlv It Times New It HelveticaNr AntiqueOlv Bd Times New...

Page 161: ...nt pitch for scalable mono spaced fonts within the range of 6 00 to 24 00 The default is 10 00 Font pitch refers to the number of fixed space characters in a horizontal inch of type For nonscheduled m...

Page 162: ...cted from the control panel Image Enhance Purpose To specify whether to enable the Image Enhance feature which makes the boundary line between black and white smoother to decrease jagged edges and enh...

Page 163: ...nk pages that only contain Form Feed control codes Values Disable Does not print in the draft mode Enable Prints in the draft mode Off The line termination command is not added CR CR LF LF FF FF Add L...

Page 164: ...IP Address DHCP AutoIP Sets the IP address automatically A random value in the range of 169 254 1 0 to 169 254 254 255 that is not currently in use on the network is set as the IP address The subnet m...

Page 165: ...Mask When an IP address is being set manually the subnet mask is specified using the format nnn nnn nnn nnn Each octet that makes up nnn nnn nnn nnn is a value in the range of 0 to 255 255 255 255 255...

Page 166: ...bles WSD print WSD Scan Disable Disables WSD scan Enable Enables WSD scan SNMP UDP Disable Disables the Simple Network Management Protocol SNMP UDP port Enable Enables the SNMP UDP port StatusMessenge...

Page 167: ...tion on setting 802 1x refer to the online Help of the CentreWare Internet Services Purpose To disable 802 1x authentication The change becomes effective after the device is turned off and then on aga...

Page 168: ...ic settings for the fax line Fax Number Purpose To set the fax number of the device which will be printed on the header of a fax message Region Purpose To select the region where the device is used Va...

Page 169: ...nal speaker until a connection is made Values DRPD Pattern Purpose To provide a separate number for faxing with a distinctive ring pattern PSTN Uses PSTN PBX Uses PBX Off Turns off the volume of the l...

Page 170: ...mpany which pattern you need to select to use this service For example Pattern7 is the New Zealand FaxAbility distinctive ringing pattern rings for 400 ms stops for 800 ms rings for 400 ms and stops f...

Page 171: ...s an incoming fax the external telephone rings for the time specified in Auto Answer TEL FAX and then the device automatically receives a fax If an incoming call is not a fax the device beeps from the...

Page 172: ...fax receive mode after receiving an incoming call The value is set in increments of 1 second 0 255 Auto Answer TEL FAX 6 Sets the interval at which the device goes into the fax receive mode after the...

Page 173: ...se To restrict the paper size incoming faxes are printed Values Off Does not forward incoming faxes Forward Forwards incoming faxes to a specified destination Prints incoming faxes if an error occurs...

Page 174: ...Purpose To configure settings for transmitting fax Auto Redial Setup Purpose To configure settings for automatic redial Off Does not perform 2 sided printing On Performs 2 sided printing Off Does not...

Page 175: ...ween redial attempts The value is set in increments of 1 minute 1 15 Interval Timer 8 Sets the interval between re send attempts The value is set in increments of 1 second 3 255 PB Uses tone dialing D...

Page 176: ...ransmission or reception error occurs Values Display Manual Fax Recipients Purpose To set whether to display the fax number of the recipient on the sending fax screen when manually sending a fax Value...

Page 177: ...munication problem Values Auto Print Automatically prints a Fax Activity Report after every 50 incoming and outgoing fax communications No Auto Print Does not automatically print a Fax Activity Report...

Page 178: ...warm up time Select a value between 1 and 60 minutes for Low Power Timer if you want a balance between energy consumption and a shorter warm up period The device automatically returns to the standby...

Page 179: ...ate format DD MM YYYY MM DD YYYY Time Sets the time Format 12 Hour Sets the time in 12 hour format 24 Hour Sets the time in 24 hour format Millimeters mm Selects millimeter as the default measurement...

Page 180: ...anel Alert Tone Off Does not emit a tone when the control panel entry is incorrect Soft Emits a tone when the control panel entry is incorrect Normal Loud Device Ready Tone Off Does not emit a tone wh...

Page 181: ...roblem occurs Normal Loud Out of Paper Off Does not emit a tone when the device runs out of paper Soft Emits a tone when the device runs out of paper Normal Loud Low Toner Alert Off Does not emit a to...

Page 182: ...al Address Book when Fax Server Address Book is set to Off Email Server Address Book Purpose To specify whether to search the email addresses from the Address Book for the LDAP server Off Does not sho...

Page 183: ...reset the settings for Copy Scan Fax Email or Print to the default settings and return to the standby mode after you do not specify any settings for the specified time Values Fault Timeout Purpose To...

Page 184: ...be printed correctly Print Text Purpose To specify whether the device outputs PDL data which is not supported by the device as text when the device receives it Text data is printed on A4 or Letter siz...

Page 185: ...etterhead Off Does not print the received data On Prints the received data as text data Insert Position Off Does not print the banner sheet Front Inserted before the first page of every copy Back Inse...

Page 186: ...t Purpose To specify whether to permit the printing of data without authentication information Values Auto Color To Mono Print Disable Does not print on both sides of letterhead Enable Prints on both...

Page 187: ...ias when ghosting occur The ghost image may be the image of the previous page or a part of the page currently printing Values Adjust 2nd BTR Purpose To specify the transfer roll voltage adjustment for...

Page 188: ...nted image Plain 60 90 g m2 0 5 to 10 Bond 90 105 g m2 0 5 to 10 Recycled 60 89 g m2 0 5 to 10 Heavyweight HW 106 169 g m2 0 5 to 10 Extra Heavyweight 170 256 g m2 0 5 to 10 Gloss 106 169 g m2 0 5 to...

Page 189: ...r Address Book data for scan After executing this function and rebooting the device the menu parameters or data except the parameters for the network are reset to their factory default values Adjust L...

Page 190: ...installed The discharge phenomenon for charging the photo conductor varies with barometric pressure Adjustments are performed by specifying the altitude of the location where the device is being used...

Page 191: ...r to Executing Calibration on page 214 Values This item is available only when Panel Lock Set is set to Enable Service Lock Note Service Lock feature is available only when Panel Lock Set is set to En...

Page 192: ...les the Fax service the device will not send or receive faxes Send via Fax Driver Enable Enables the Send via Fax Driver service Disable Disables the Send via Fax Driver service Scan To Network Enable...

Page 193: ...he domains from SMTP Domain Filtering on CentreWare Internet Services Purpose To specify whether to only send emails to specified domains Values Software Download Purpose To enable or disable download...

Page 194: ...urpose To modify the defaults for the Copy menu Note Bold values are the factory default menu settings Output Color Purpose To select color or black and white copying Values Select Tray Purpose To spe...

Page 195: ...alues mm series Auto The paper is fed from an automatically selected tray Tray5 Bypass The paper is fed from Tray 5 bypass Tray1 The paper is fed from Tray 1 Tray2 The paper is fed from Tray 2 Auto Au...

Page 196: ...vailable only when Pages Per Side is set to Off or Manual Original Size Purpose To specify the default document size Values mm series 100 Auto 64 8 5 x 11 5 5 x 8 5 70 A3 A4 B4 B5 78 8 5 x 14 8 5 x 11...

Page 197: ...iginal Type Purpose To select the copy image quality 16K 195 x 270 mm Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 Letter 8 5 x 11 Letter 8 5 x 11 Auto Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 L...

Page 198: ...n 3 Makes the copy darker than the original Works well with light print or faint pencil markings Darken 2 Darken 1 Normal Works well with standard typed or printed documents Lighten 1 Makes the copy l...

Page 199: ...ext on the copy Normal Sets the background suppression level to Normal Higher Sets the background suppression level to Higher Highest Sets the background suppression level to Highest Yellow Shadows 0...

Page 200: ...sity black 3 to 3 Highlights 0 Sets the color balance level of high density black 3 to 3 1 1 Sided Prints on one side of a sheet of paper 1 2 Sided Prints one sided originals on both sides of a sheet...

Page 201: ...d originals on both sides of a sheet of paper Binding of Original Long Edge Binding Prints on both sides of a sheet of paper to be bound by long edge Short Edge Binding Prints on both sides of a sheet...

Page 202: ...can resolution Values Note 600 dpi cannot be selected when Output Color is set to Color Original Size Purpose To specify the default document size Values mm series TIFF 1 File per page JPEG 1 File per...

Page 203: ...6K 270 x 195 mm 16K 195 x 270 mm Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 Letter 8 5 x 11 Letter 8 5 x 11 Auto Tabloid 11 x 17 Legal 8 5 x 14 Folio 8 5 x 13 Letter 8 5 x 11 Letter 8 5 x 11 A3 297...

Page 204: ...ng Edge Binding Scans both sides of a document to be bound by long edge Short Edge Binding Scans both sides of a document to be bound by short edge Darken 3 Makes the scanned image darker than the ori...

Page 205: ...ast of colors darker than the original Normal Does not adjust the amount of colors to make the contrast of colors darker or lighter than the original Less Adjusts the amount of colors to make the cont...

Page 206: ...0 0 inch 0 mm Sets the value in increments of 0 1 inch 1 mm 0 0 2 0 inch 0 50 mm TIFF V6 Sets the default TIFF file format to TIFF V6 TTN2 Sets the default Tiff file format to TTN2 Small Sets the Qua...

Page 207: ...d Printing in the Scan Defaults menu Lighten Darken Purpose To adjust the density to make the copy lighter or darker than the original Standard Suitable for documents with normal sized characters Fine...

Page 208: ...ght print or faint pencil markings Darken 2 Darken 1 Normal Works well with standard typed or printed documents Lighten 1 Works well with dark print Lighten 2 Lighten 3 Auto A3 297 x 420 mm B4 257 x 3...

Page 209: ...te A maximum of 19 delayed fax jobs can be stored in the device Tray Management Use the Tray Management menu to define the print media loaded in Tray 1 and Tray 2 Note Bold values are the factory defa...

Page 210: ...ze and Type set on the print driver The factory default is off blank Size mm series A3 297 x 420 mm B4 257 x 364 mm A4 297 x 210 mm A4 210 x 297 mm B5 257 x 182 mm B5 182 x 257 mm A5 148 x 210 mm 8K 2...

Page 211: ...8 5 x 11 A3 297 x 420 mm B4 257 x 364 mm A4 297 x 210 mm A4 210 x 297 mm B5 257 x 182 mm B5 182 x 257 mm A5 148 x 210 mm 8K 270 x 390 mm 16K 270 x 195 mm 16K 195 x 270 mm Custom Size Length x 8 3 inch...

Page 212: ...0 g m2 Plain Reload Bond 90 105 g m2 Bond Reload Recycled 60 89 g m2 Recycled Reload Punched 60 89 g m2 Letterhead 60 89 g m2 Heavyweight HW 106 169 g m2 HW Reload Extra Heavyweight X HW 170 256 g m2...

Page 213: ...To specify the paper loaded in Tray 2 Display Tray Prompt Enter a check to display a popup message that prompts to set Type when paper is loaded in Tray 1 The factory default is on check Type Plain 6...

Page 214: ...rompts to set Type and Size when paper is loaded in Tray 2 The factory default is on check Size Auto Detect Custom Size Length x 210 mm 8 3 inches Specifies the length of the custom size paper 182 432...

Page 215: ...r size and type exists the paper tray is selected according to this priority order Type Plain 60 90 g m2 Plain Reload Bond 90 105 g m2 Bond Reload Recycled 60 89 g m2 Recycled Reload Punched 60 89 g m...

Page 216: ...ol panel Values Keyboard Layout Purpose To select the keyboard layout on the control panel 1 First Tray5 Bypass Sets Tray 5 bypass as the first priority Tray1 Sets Tray 1 as the first priority Tray2 S...

Page 217: ...on will not be executed Notes During auto calibration the device cannot receive print jobs cannot send or receive faxes and cannot transmit data via network It also cannot shift into the Power Saver m...

Page 218: ...Select Tray 11 Select a tray Note Select a tray in which A3 A4 11 x 17 or 8 5 x 11 size paper is loaded 12 Select Start Note Calibration Chart will be printed 13 Place the Calibration Chart following...

Page 219: ...select settings for individual print jobs using the print driver Note Disabling the control panel menus does not prevent access to the Secure Print Sample Print and Tray Settings menus Enabling the P...

Page 220: ...escribed below allows you to reset the passcode but the settings for Address Book are cleared Turn off the device Then while holding the Machine Status button turn on the device If you change the pass...

Page 221: ...e enter the passcode to confirm the passcode that you entered and then select OK Disabling the Panel Lock 1 Press the Machine Status button 2 Select the Tools tab 3 Select Admin Settings Services Home...

Page 222: ...tre SC2020 User Guide 219 4 Enter the passcode and then select OK Note The factory default panel passcode is 0000 5 Select Secure Settings 6 Select Panel Lock 7 Select Panel Lock Set 8 Select Disable...

Page 223: ...s by requiring a passcode to be entered before copying scanning faxing or printing Taking Fax Lock as an example the following procedure explains how to enable or disable the option Use the same proce...

Page 224: ...Limiting Access to Copy Fax and Scan Xerox DocuCentre SC2020 User Guide 221 3 Select Admin Settings 4 Select Secure Settings 5 Select Panel Lock 6 Select Panel Lock Set...

Page 225: ...cuCentre SC2020 User Guide 222 7 Select Enable and then select OK 8 Enter the new passcode using the number pad and then select OK 9 Re enter the passcode and then select OK Note The default passcode...

Page 226: ...Password Locked available only for Copy Lock Disabled Setting the Power Saver Option You can set the Power Saver for the device The device switches to the Power Saver mode after the specified time No...

Page 227: ...cuCentre SC2020 User Guide 224 To set the Power Saver 1 Press the Machine Status button 2 Select the Tools tab 3 Select Admin Settings 4 Select System Settings 5 Select General Services Home Job Statu...

Page 228: ...6 Select Power Saver 7 Select Low Power Timer or Sleep Timer 8 Select or or enter the desired value using the number pad and then select OK You can select from 1 150 minutes for Low Power Timer or 0...

Page 229: ...he device is sending or receiving a fax press the Services Home button 2 Select Copy or Scan menu 3 After setting the copy or scan options press the Start button Resetting to Factory Defaults After ex...

Page 230: ...r Option Xerox DocuCentre SC2020 User Guide 227 3 Select Admin Settings 4 Select Maintenance 5 Select Initialize NVM 6 Select the desired setting 7 Select Initialize The device restarts automatically...

Page 231: ...atus of consumables such as the toner cartridge and the drum cartridge Follow the steps below to check the status of consumables 1 Press the Machine Status button 2 Select the Supplies tab 3 Supplies...

Page 232: ...can select from five languages English Simplified Chinese Korean Vietnamese and Thai for the user interface language used in the control panel display The default language may vary depending on the r...

Page 233: ...Select the display language from the Panel Language screen 6 Select OK Checking the Device IP Address You can display the IPv6 or IPv4 address of your device 1 Press the Machine Status button 2 Selec...

Page 234: ...e total number of printed pages including the number of the pages of the copied documents and received fax documents Item Description Meter1 Displays the total number of color prints Meter2 Displays t...

Page 235: ...us of device supplies Panel Settings To print a detailed list of all the settings on the control panel menus PCL Fonts List To print a sample of the available PCL fonts Job History To print a detailed...

Page 236: ...a job is printing press the Stop button Email Address Book To print the list of all email addresses stored as Email Address Book information Server Address To print the list of all server addresses s...

Page 237: ...s You can check the status of the following current or pending jobs Current print scan or fax job Pending print jobs Pending fax jobs to send Note Completed jobs are not displayed 1 Press the Job Stat...

Page 238: ...e If the device is being used as a local printer it may take some time to cancel the job depending on the type of print job being executed Canceling a Pending Fax Job The only type of pending fax job...

Page 239: ...dual toner in this product toner cartridge or toner bottle It may catch fire by electric sparks inside a vacuum cleaner and cause explosion Use a broom or a wet cloth to wipe off spill If you spill a...

Page 240: ...cian immediately Handling consumables periodic replacement parts Do not store boxes of consumables periodic replacement parts upright Do not unpack consumables periodic replacement parts before use Av...

Page 241: ...om the device Doing so can impair print quality Do not shake or pound the used toner cartridges The remaining toner may spill Note We recommend you to use up the toner cartridges within one year after...

Page 242: ...in the cartridge may catch fire and cause burn injuries or explosion If you have a used toner cartridge no longer needed contact your local Xerox representative for its disposal Notes Pull out the ton...

Page 243: ...Close the front cover Note If the front cover is not completely closed an error code will appear and the device will remain paused Replacing the Waste Toner Container R5 The waste toner container hold...

Page 244: ...erox representative for its disposal Notes Do not touch the five gray colored sponge parts on the back side of the waste toner container Otherwise your hands may get dirty with toner When you replace...

Page 245: ...o hold it upright so that the waste toner does not spill out Notes Take care not to drop the waste toner container while you are removing it After removing the waste toner container do not touch the p...

Page 246: ...ew waste toner container Note Take a new container out of the box in advance 5 Install a new waste toner container and then lock it 6 Turn the lock lever clockwise and then close the front cover 7 Ins...

Page 247: ...of turning on off the device The use of drum cartridges not recommended by Xerox may lower the device s output quality or performance Always use drum cartridges recommended by Xerox in the device Not...

Page 248: ...r volatile liquids or spray insect repellent on the device as they may discolor deform or crack covers Note Cleaning the device with an excessive amount of water may cause the device to malfunction or...

Page 249: ...nt cover 2 Turn the lock lever counterclockwise 3 Unlock the waste toner container and then pull it out making sure to hold it upright so that the waste toner does not spill out Notes Take care not to...

Page 250: ...ills 4 Remove the cleaning bar from the back side of the front cover and then clean each of the LED Print Heads once with the bar Insert the cleaning bar into each slot until it stops and then slowly...

Page 251: ...the cloth is moistened with the excess liquid wring the cloth gently before wiping the LCD area Notes Do not use any volatile liquids on the device such as benzene and paint thinner or insect repellen...

Page 252: ...document glass cover with a soft cloth moistened with a small amount of neutral detergent 2 Wipe the document glass with a soft cloth moistened with water to remove any dirt and then wipe it with a so...

Page 253: ...an water or neutral detergent If you cannot remove dirt easily gently wipe the document presser with a soft cloth moistened with a small amount of neutral detergent 2 Wipe the narrow glass strip with...

Page 254: ...ollers wipe them with a soft cloth moistened with water Do not use cleaning agents other than water or neutral detergent Notes Use a cloth firmly wrung to prevent water drops from falling into the dev...

Page 255: ...ernet Services screen click the Help button to display the online Help Status Messenger When connected in a network environment where sending and receiving of email is possible the device can send an...

Page 256: ...itten two or more times in one email the second and subsequent commands are ignored Protocol Settings Email Device Email Address SMTP Server Address SMTP Server Port Number E Mail Send Authentication...

Page 257: ...ronly Status NetworkInfo Command Parameter Description Password Password Use this command at the top of the email when a password for read only is set You can omit this command when the password is no...

Page 258: ...Maintenance Xerox DocuCentre SC2020 User Guide 255...

Page 259: ...s refer to Document Jams on page 292 If the message displays an error code refer to Error Code on page 277 No The image quality is poor 3 Is the image quality poor Yes Refer to Image Quality Problems...

Page 260: ...llow the instructions in the displayed error code to take the required action Refer to Error Code on page 277 The display is dark Is the Power Saver button lit The device is in an Power Saver mode Pre...

Page 261: ...w seconds switch on the power When the device is ready to receive data insert or remove the tray Unable to copy with the specified size Is the document glass or the document glass cover dirty Clean th...

Page 262: ...s non standard paper loaded in the tray Replace with paper that meets device specifications Refer to Paper Types on page 56 Is paper exceeding the maximum fill line in the tray Load paper in the tray...

Page 263: ...age 68 Are you using the irregular shaped documents business cards transparencies or thin documents Are there any sticky tags paper clips or adhesive tape on the document Remove any sticky tags paper...

Page 264: ...202 Is the document on glossy printing paper Glossy printing paper easily sticks to the document glass and shadows can resemble dirt in the copy Place a transparency or transparent film under the docu...

Page 265: ...to Loading Paper in Trays 1 and 2 on page 61 You can adjust the alignment of the printed image Refer to Adjust Alignment on page 185 Copies have missing parts in them Is the paper damp Damp paper cre...

Page 266: ...to Replacing the Drum Cartridge on page 244 Black spots appear in copies The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one Refer to Replacing the Drum Cart...

Page 267: ...dge on page 244 White spots appear in areas of black fill The paper is unsuitable Load the correct type of paper The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a n...

Page 268: ...fer to Replacing the Drum Cartridge on page 244 A power failure or high voltage power supply failure may have occurred Contact our Customer Support Center The printout contains white areas or white or...

Page 269: ...direction The drum cartridge has deteriorated or been damaged Replace the drum cartridge with a new one Refer to Replacing the Drum Cartridge on page 244 The toner cartridge has run out of toner Repl...

Page 270: ...cument is not fed properly through the document feeder The document size is too small The minimum size of document that can be loaded on the document feeder is A5 The document is not a supported type...

Page 271: ...g Copies are too dark or too light The copy density adjustment is not right Adjust the copy density Refer to Lighten Darken on page 84 The document is light Adjust the copy density Refer to Lighten Da...

Page 272: ...rectly Refer to Original Size on page 88 The paper size is not correct Check the paper size set correctly Refer to Changing the Paper Settings on page 66 The copy is not the desired size The document...

Page 273: ...n page 28 An error has occurred in the device Check the error information and take the required action There is a problem in the network connecting the computer and device Contact your Network Adminis...

Page 274: ...ice and then reselect the items in Items under Options in the print driver Confirm whether the print driver on the computer is the one supplied with the device On the computer select the print driver...

Page 275: ...oaded in the document feeder or on the document glass The incoming fax has blank spaces or is received in poor quality Check the device by making a copy The toner cartridge may be empty Replace the to...

Page 276: ...per Types on page 56 The device will not send or receive faxes Ensure that the region code is set correctly under Machine Status Tools Admin Settings Fax Settings Fax Line Settings Region Check the Di...

Page 277: ...canner is configured correctly Check the application you want to use to make certain that the scanner job is being sent to the correct port Ensure that the scanner sharing feature is disabled when you...

Page 278: ...nside the device by using the cleaning rod Refer to Cleaning the Device on page 245 A smear appears at the same location on the output when scanned using the document glass Clean the document glass Re...

Page 279: ...eck if the following settings have been set correctly on the CentreWare Internet Services Scan To Network Check the following settings under Address Book Computer Server Address Book Edit Network Scan...

Page 280: ...via Express Scan Manager Ensure that your computer and the device is properly connected with the USB cable Check whether the device is on If the printer is on reboot it by turning the power switch of...

Page 281: ...he device to recover Check if the POP3 server and the DNS server are set correctly on CentreWare Internet Services 016 505 Select Close or wait for the time set in Fault Timeout for the device to reco...

Page 282: ...your server administrator 016 799 016 921 Select Close or wait for the time set in Fault Timeout for the device to recover 016 985 016 986 Select Close or wait for the time set in Fault Timeout for t...

Page 283: ...ime set in Fault Timeout for the device to recover Check if the device can communicate via network with the forwarding destination SMB server For example check the following Connection of the network...

Page 284: ...server name is correct 031 540 Select Close or wait for the time set in Fault Timeout for the device to recover Check if the domain name is correct 031 541 Select Close or wait for the time set in Fau...

Page 285: ...DNS 031 575 Select Close or wait for the time set in Fault Timeout for the device to recover Set the DNS address or set the forwarding destination server address as an IP address 031 576 Select Close...

Page 286: ...again Contact our Customer Support Center if this failure is repeated 031 598 Select Close or wait for the time set in Fault Timeout for the device to recover Check the append access right to the file...

Page 287: ...033 752 033 753 033 754 033 755 033 756 033 757 033 758 033 759 033 760 033 761 Select Close or wait for the time set in Fault Timeout for the device to recover 033 762 Select Close or wait for the t...

Page 288: ...vice to recover Try the following Remove the received fax or wait for a while until the fax is sent Print the fax stored using the Secure Receive feature For more information on the Secure Receive fea...

Page 289: ...705 035 706 Select Close or wait for the time set in Fault Timeout for the device to recover 035 708 Select Close or wait for the time set in Fault Timeout for the device to recover Try the following...

Page 290: ...35 728 035 729 035 730 035 737 035 739 035 740 035 742 035 746 035 779 Select Close or wait for the time set in Fault Timeout for the device to recover 035 781 Select Close or wait for the time set in...

Page 291: ...m belt inside the left side cover A Do not touch the Transfer Belt Image quality may be affected or the Transfer Belt may be damaged and need replacement 1 Open Tray 5 1 and then while lifting up the...

Page 292: ...ay 5 bypass If the paper is jammed within the left side cover A 1 If the paper is jammed in the location as shown in the right figure lift the handle A2 and then remove the jammed paper pulling upward...

Page 293: ...he jammed paper Notes The paper may be jammed in the upper part where it is difficult to see Check thoroughly for jammed paper If the paper tears check to make sure there are no remaining shreds in th...

Page 294: ...ay after a paper jam without checking where the jam is located may cause the paper to tear and leave shreds inside the device To prevent equipment failure check the location of paper jams on the displ...

Page 295: ...ck to make sure there are no remaining shreds in the device 2 If multiple sheets of paper were loaded align the corners of the removed paper 3 Insert the paper with the side to print on facing down al...

Page 296: ...n remove it If the document has been fed into the feeder do not pull it out directly The document may tear 4 If the displayed message tells you to open the inner cover lift up the handle to open the i...

Page 297: ...er tray back into position 11 Ensure that the document is not torn wrinkled or folded and then reload the documents to complete the job After removing the jammed document Copy Place the unscanned docu...

Page 298: ...browser launches and our official website is displayed 3 Follow the instructions on the website and download an appropriate print driver Notes To locate the print driver for this product go to www xer...

Page 299: ...ing Xerox DocuCentre SC2020 User Guide 296 2 Select the Tools tab 3 Select Admin Settings 4 Select Maintenance 5 Select Non Genuine Toner 6 Select On and then select OK The device switches to the Non...

Page 300: ...Problem Solving Xerox DocuCentre SC2020 User Guide 297...

Page 301: ...emory 512 MB Hard Disk Color Capability Full Color Scanning Resolution 600 x 600 dpi Printing Resolution Output resolution 1200 x 2400 dpi Data processing resolution 600 x 600 dpi Halftone 256 halfton...

Page 302: ...ument glass is used Monochrome 8 6 seconds A4 monochrome priority mode Color 10 8 seconds A4 color priority mode Note The values may vary depending on the device configuration When the document feeder...

Page 303: ...Sided copy same magnification Monochrome Color A4 17 pages minute 17 pages minute B5 B5 A4 B4 A3 8 7 pages minute 8 7 pages minute The speed may be reduced due to image quality adjustment Note These...

Page 304: ...r Width 972 Depth 586 mm with document feeder Duplex Output Unit When the Tray 5 bypass is fully extended Type Built in Output Paper Size Same as the Basic Functions Copy Functions Continuous Print Sp...

Page 305: ...7 x86 Microsoft Windows 7 x64 Microsoft Windows 8 x86 Microsoft Windows 8 x64 Microsoft Windows Server 2012 x64 Microsoft Windows Server 2012 R2 x64 Microsoft Windows 8 1 x86 Microsoft Windows 8 1 x6...

Page 306: ...x 200 dpi 150 x 150 dpi Scanning Speed 1 Monochrome 24 sheets minute Color 19 sheets minute Xerox Standard Document A4 at 200 dpi Connectivity Ethernet 100BASE TX 10BASE T USB 2 0 Scan to PC TWAIN WI...

Page 307: ...Appendix Xerox DocuCentre SC2020 User Guide 304 3 Please refer to our official website for the latest support operating systems...

Page 308: ...TCP IP SMB FTP WSD 2 Operating Systems 3 Microsoft Windows Vista Microsoft Windows Vista x64 Microsoft Windows Server 2008 x86 Microsoft Windows Server 2008 x64 Edition Microsoft Windows Server 2008...

Page 309: ...the communication Note that the actual transmission time depends on the content of documents the device that the recipient uses and the status of the communication line Transmission Mode G3 Scanning...

Page 310: ...oft Windows Server 2012 x64 Microsoft Windows Server 2012 R2 x64 Microsoft Windows 8 1 x86 Microsoft Windows 8 1 x64 Microsoft Windows 10 x86 Microsoft Windows 10 x64 Note For information about the la...

Page 311: ...ol language Optional Components The following table shows the optional components available To purchase these options contact our Customer Support Center Dimensions Width 540 Depth 492 Height 119 mm W...

Page 312: ...ct the device to shocks while it is in operation Take care not to get fingers caught when closing the document cover Do not place any objects near the ventilation openings of the device s exhaust fan...

Page 313: ...h half sheet of a paper in center except the following cases When the size of ID card is larger than the standard printable size of the ID Card Copy feature a part of the image may be cut off The edge...

Page 314: ...sheets can be inserted automatically to adjust pages Even if the print driver is configured to skip blank pages the blank pages with white characters newline characters and space characters will be p...

Page 315: ...and 2 64 checking consumables 228 checking the meter 231 Clear All button 49 Clear Job History 188 coding methods 306 Collation 192 Color Balance 196 Company Name 165 Confirm Recipients 190 Connectio...

Page 316: ...H halftone 298 hard disk 298 Hex Dump 159 I ID Card Copy 75 Ignore Form Feed 160 Image Enhance 159 Individuals 154 Initialize NVM 186 Initialize Print Meter 187 inner cover 45 installing the print dri...

Page 317: ...upply 300 power switch 43 Prefix Dial 172 Print ID 181 print resolution 301 Print Text 181 printable area 308 Printer Meter 153 232 printing 148 printing resolution 298 problem solving 256 protocol 30...

Page 318: ...bol Set 158 System Settings 152 175 232 T TEL 44 TEL FAX Mode 115 Telnet 36 Timers 180 toner cartridge 44 Touch Screen 48 transmission mode 306 transmission speed 306 transmission time 306 Tray 1 43 2...

Page 319: ...Xerox DocuCentre SC2020 User Guide 316...

Page 320: ...Xerox DocuCentre SC2020 User Guide 317...

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