Xerox DocuCentre SC2020, User Manual

Page: 273 / 322

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
270
Printer Problems
Unable to Print
The table below lists possible solutions when you are unable to print.
Print Output Problems
The table below lists possible solutions to print output problems.
Symptoms Possible Cause Remedy
Data remains in the
printer icon. The device's power is not
ON. Switch the device's power ON.
Refer to
Power Source on page 45.
The computer's cable is
disconnected. Connect the computer's cable.
The device's cable is
disconnected. Connect the device's cable.
Refer to
Interface Cables on page 28.
An error has occurred in
the device. Check the error information, and take the
required action.
There is a problem in the
network connecting the
computer and device. Contact your Network Administrator.
The port is not activated. Activate the port to use.
Refer to
Activating the Communication Port To
Use on page 36.
The device is connected
to multiple computers. Wait a while, and then try printing again.
Data has been sent to
the device. No paper has been
loaded. Load paper.
There is no paper of the
specified size. Load paper of the specified size.
Refer to
Loading Paper on page 61.
An error has occurred in
the device. Check the error information, and take the
required action.
Job execution has been
paused. Use the screen to select whether to cancel the
job.