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Xerox

®

B210 Printer

User Guide

124

7

Troubleshooting

This chapter includes:

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Troubleshooting Overview......................................................................................................................................... 125

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General Troubleshooting ........................................................................................................................................... 128

•

Paper Jams ...................................................................................................................................................................... 133

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Printing Problems.......................................................................................................................................................... 142

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Print-Quality Problems ................................................................................................................................................ 148

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Getting Help.................................................................................................................................................................... 153

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Summary of Contents for B210

Page 1: ...Version 1 0 august 2019 702P07620 Xerox B210 Printer User Guide...

Page 2: ...M and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries McAfee ePolicy Orchestrator and McAfee ePO are trademarks or registered t...

Page 3: ...Xerox B210 Printer User Guide 3...

Page 4: ...ower Saver Mode 28 Powering Off the Printer 28 Information Pages 29 Printing the Configuration Report Using the Control Panel 29 Printing the Supplies Usage Report Using the Control Panel 29 Printing...

Page 5: ...51 SNMPv3 52 WINS 54 LPR LPD 54 Raw TCP IP Printing 55 IPP 55 HTTP 56 Google Cloud Print 56 Proxy Server 58 Connecting to a Wireless Network 59 Wi Fi DirectTM 61 WSD 62 AirPrint 62 SNTP 63 Mopria 64...

Page 6: ...ypes and Weights 100 Loading Paper 101 Preparing Paper for Loading 101 Loading Tray 1 101 Using the Manual Feed Slot 102 Setting Paper Size and Type 105 Changing Tray Settings at the Computer 105 Medi...

Page 7: ...g Problems 142 Common PostScript Problems 144 Common Windows Problems 145 Common Linux Problems 146 Common Macintosh Problems 147 Print Quality Problems 148 Controlling Print Quality 148 Solving Print...

Page 8: ...cial Specifications 174 Media Specifications 175 Feature Specifications 177 Print Features 177 Network Environment 178 System Requirements 179 Electrical Specifications 180 Environmental Specification...

Page 9: ...er Guide 9 European Union 195 Domestic Household Environment 195 Professional Business Environment 195 Collection and Disposal of Equipment and Batteries 195 Battery Symbol Note 196 Battery Removal 19...

Page 10: ...nal Safety 14 Maintenance Safety 16 Printer Symbols 17 Environmental Health and Safety Contact Information 21 Your printer and the recommended supplies have been designed and tested to meet strict saf...

Page 11: ...strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment...

Page 12: ...e printer causes a circuit breaker fuse or other safety device to activate If any of these conditions occur do the following 1 Power off the printer immediately 2 Disconnect the power cord from the el...

Page 13: ...l outlet Emergency Power Off If any of the following conditions occur power off the printer immediately and disconnect the power cord from the electrical outlet Contact an authorized Xerox service rep...

Page 14: ...NING The metallic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces To avoid a tip hazard do not push or move the d...

Page 15: ...poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Store all consumables in accordance with the instruction...

Page 16: ...nsumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires w...

Page 17: ...jury Caution Indicates a mandatory action to take in order to avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Pinch Hazard This warning symbol alerts...

Page 18: ...e unit to direct sunlight Do not expose the unit to temperatures lower or higher than specified Do not insert the unit in a different orientation Toner Clean the areas indicated Load media face down a...

Page 19: ...ols Xerox B210 Printer User Guide 19 Push to open 2 Sided Power Button Stop Button Wi Fi Protected Setup Button Toner Indicator Status Indicator LAN Local Area Network USB Universal Serial Bus Symbol...

Page 20: ...Printer Symbols Xerox B210 Printer User Guide 20 This item can be recycled For details see Recycling and Disposal Symbol Description...

Page 21: ...ation on Environment Health and Safety in relation to this Xerox product and supplies contact United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe EHS Europe xerox com For product safety inf...

Page 22: ...Environmental Health and Safety Contact Information Xerox B210 Printer User Guide 22...

Page 23: ...Guide 23 2 Getting Started This chapter includes Parts of the Printer 24 Power Options 28 Information Pages 29 Xerox CentreWare Internet Services 31 Xerox Easy Printer Manager 34 Installing Software...

Page 24: ...rinter take some time to familiarize yourself with the various features and options Front View 1 Output Tray 6 Manual Feeder Slot 2 Control Panel 7 Paper Width Guides 3 Front Cover 8 Output Tray Exten...

Page 25: ...ut tray has problems such as excessive curl try printing to the rear cover To reduce paper jams do not open or close the rear cover while the printer is printing Rear cover face up one sheet at a time...

Page 26: ...Parts of the Printer Xerox B210 Printer User Guide 26 Rear View 1 Network Port 3 Power Receptacle 2 USB Port 4 Rear Cover 4 2 3 1...

Page 27: ...t when the toner is out 2 Duplex Printing Prints duplex output to reduce paper usage 3 WPS Configures the wireless network connection without a computer 4 Stop Stops an operation at any time and cance...

Page 28: ...a grounded power socket 2 Press the Power On Off button on the control panel The printer powers on Power Saver Mode This printer contains advanced energy conservation technology that reduces power con...

Page 29: ...t 4 seconds 2 When the Printer Status LED blinks fast release the button The Configuration report is printed Printing the Supplies Usage Report Using the Control Panel The Supplies Usage Report provid...

Page 30: ...dress field type the IP address of the printer then press Enter or Return 1 Click Properties Services Printing Note If you are prompted to enter the Administrator account user name and password refer...

Page 31: ...sword For security purposes the default system administrator password is set to the unique device serial number of your printer For network printers when you first access Xerox CentreWare Internet Ser...

Page 32: ...red Cancel button for about 4 seconds 2 When the Printer Status LED blinks fast release the button The Configuration report is printed The IP address appears in the Network Setup section of the Config...

Page 33: ...iles can be submitted for example PDF PS and PCL file formats Properties You can use the Properties tab to access and configure settings for your device System administrator login credentials are requ...

Page 34: ...ides access to device settings as well as printing functions The Xerox Easy Printer Manger allows you to view the status and manage your device at your computer Xerox Easy Printer Manager installs aut...

Page 35: ...Conveniently combines access to device settings printing environments and launching applications such as Xerox CentreWare Internet Services in one location Note Login is required to change Printer Set...

Page 36: ...information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office B210support Information Pages Print reports from the control p...

Page 37: ...More Information Xerox B210 Printer User Guide 37...

Page 38: ...tallation and Setup This chapter includes Installation and Setup Overview 39 Xerox CentreWare Internet Services 40 Initial Setup 43 General Setup 45 Network Connectivity 49 Installing Printer Software...

Page 39: ...ess from a DHCP server over a TCP IP network If you have a different type of network or want to assign a static IP address refer to TCP IP 2 To view the new IP address and ensure that the connection i...

Page 40: ...the system administrator password is successfully set you can access all features and functions in Xerox CentreWare Internet Services For information about changing the default password the first tim...

Page 41: ...f Your Printer A message appears prompting you to change the Administrator Settings 3 To enter the default password in the Password field type the printer serial number 4 To enter a new password in th...

Page 42: ...trator Password To prevent unauthorized changes to printer settings ensure the Administrator Account password is changed regularly Be sure to store the password in a secure location Note If you are ac...

Page 43: ...erver by default To assign a static IP address configure DNS server settings or configure other TCP IP settings refer to TCP IP Accessing Administration and Configuration Settings You can access the a...

Page 44: ...Printer Manager 1 Connect the one end of the USB AB cable to the USB B port on the back of the printer Connect the other end to a standard USB A connection on your computer 2 At your computer open Eas...

Page 45: ...type a name for the printer b For Location type the location of the printer c For Xerox Asset Tag Number and Customer Asset Tag Number type unique identifiers as needed 3 In the Geographic Location a...

Page 46: ...nging the default Power Saver activation times can result in an overall higher energy consumption of the printer Before you switch off Power Saver modes or set a longer activation times consider the i...

Page 47: ...cally that need to be printed on one side only This feature increases print speed 1 In Xerox CentreWare Internet Services click Properties General Setup 2 Click Duplex Mode 3 For Smart Duplexing click...

Page 48: ...age Counters 3 To update the page click Refresh Resetting the Printer to Network Factory Default To restore network settings back to the factory default values use the Network Factory Default option C...

Page 49: ...ccessing the Xerox CentreWare Internet Services Administrator Account Configuring TCP IP Settings Using Xerox CentreWare Internet Services If your printer has a valid network address you can configure...

Page 50: ...or IP along with other diagnostic functions When first connected to a network a host sends a link local multicast router solicitation request for configuration parameters If suitably configured router...

Page 51: ...ervices under Scope 1 2 and 3 type a name as needed Printers cannot recognize services that are in different scopes For Message Type select an option Multicast This option routes multicast packets bet...

Page 52: ...erties Connectivity Protocols 2 Click SNMP 3 In the Trap Destination Address section click Add IP Address 4 For IP Trap Destination Address type the IP address of the host running the SNMP manager tha...

Page 53: ...s 2 Click SNMPv3 3 For Allow SNMPv3 with SNMPv1 v2c select Enable 4 For SNMPv3 select Enable Note Some options become editable after you enable SNMPv3 5 For User Name type the administrative user name...

Page 54: ...4 For Primary Server IP Address type the IP address for your primary server 5 For Secondary Server IP Address enter the IP Address as needed Note If DHCP is configured WINS IP addresses are overridden...

Page 55: ...dministrator Account Configuring Raw TCP IP Settings Using Xerox CentreWare Internet Services 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Raw TCP IP Printin...

Page 56: ...nnection Note Increasing the Keep Alive Timeout can cause connections to slow down 5 Change the Port Number as needed Note If a Machine Digital Certificate is configured you can edit the following fie...

Page 57: ...the information in the Anonymous Registration section Modify settings as necessary 5 To change the proxy server settings click Proxy Setting 6 To test the connection to the Google Cloud Print service...

Page 58: ...Xerox CentreWare Internet Services 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Proxy Server 3 To configure the printer to detect proxy settings automatical...

Page 59: ...er supports WPS you can use the WPS button on your printer to simplify the process of connecting your device to an available wireless network WPS automatically sends the network password to other devi...

Page 60: ...Subnet Mask and Gateway Mask as needed 9 Click Apply Configuring the Printer for an Open System 1 In Xerox CentreWare Internet Services click Properties Connectivity Protocols 2 Click Wireless Setup 3...

Page 61: ...hange the IP Address Subnet Mask and Gateway Mask as needed 10 Click Apply Wi Fi DirectTM You can connect to your printer from a Wi Fi mobile device such as a tablet computer or smart phone using Wi F...

Page 62: ...rint and all of required protocols are enabled by default Not all iOS applications support printing using AirPrint Wireless devices must join the same wireless network as the printer A system administ...

Page 63: ...the Optional Information area to check consumables click Supplies Details 10 Click Apply SNTP Simple Network Time Protocol SNTP synchronizes the internal clocks of computers over a network connection...

Page 64: ...s wired network interface Ensure that the device that submits the Mopria job is on the same subnet as the printer To allow devices to print from different subnets configure your network to pass multic...

Page 65: ...communicate with your printer The procedure to install drivers may differ depending on the operating system you are using All applications should be closed on your PC before beginning installation You...

Page 66: ...With this option only the drivers are installed Custom If you select Custom you can choose individual components to install Note When you select an option a description of that option displays at the...

Page 67: ...Select Next and follow the wizard instruction to select and install the printer 9 Select OK to continue then select Next The Copying Files window displays and then the Installing Software window 10 Af...

Page 68: ...mpleted window displays 11 Select Print a test page and select Finish If your printer is connected to the computer a Test Print page will be printed If the Test Print operation is successful refer to...

Page 69: ...your computer and powered on 2 From the Xerox web site download the required driver dmg package to your computer 3 To extract the files and the MAC_Installer folder double click the driver dmg package...

Page 70: ...your printer The printer driver software required for Linux can be downloaded from www xerox com office B210drivers Installing Linux Drivers 1 Make sure that the printer is connected to your computer...

Page 71: ...inter Software Xerox B210 Printer User Guide 71 Uninstalling the Linux Drivers 1 Open a terminal window then navigate to the uld directory 2 To uninstall the printer type sudo uninstall printer sh the...

Page 72: ...nner page contains information identifying the user and job name You can set this option in the print driver in Xerox CentreWare Internet Services or at the control panel Note Enable banner page print...

Page 73: ...nu select the required settings 5 For Configuration Menu select the required settings 6 For Defaults Polices select the required settings 7 Click Apply Printing Reports Your printer has a printable se...

Page 74: ...Setting Up the Printing Service Xerox B210 Printer User Guide 74...

Page 75: ...Guide 75 4 Printing This chapter includes Printing Overview 76 Printing Using Windows 77 Xerox Easy Printer Manager 86 Printing Using Macintosh 87 Printing Using Linux 90 Printing Using Xerox CentreWa...

Page 76: ...ectronic documents You can access the printer from your computer by installing the appropriate print driver To access the many print drivers which can be used with your printer refer to the Software a...

Page 77: ...ice for printing Note When you select an option in Printing Properties or Preferences you may see a warning mark or A mark means you can select that certain option but it is not recommended and a mark...

Page 78: ...Level You can view the level of toner remaining in the toner cartridge Option You can set printing job alert related settings Order Supplies You can order replacement supplies online User s Guide Use...

Page 79: ...nting This favorite enables you to save paper by printing 2 pages on one side of a sheet Booklet Printing This favorite reduces the original document images to fit two images on each side of the print...

Page 80: ...han one page per sheet the pages will be reduced in size and arranged in the order you specify Single Page Per Side Use this option if the layout does not require changing Multiple Pages Per Side Use...

Page 81: ...printer properties Copies This allows you to choose the number of copies to be printed You can select 1 to 999 copies Collate Select this check box to collate multi page jobs automatically to produce...

Page 82: ...elections and return to the Paper tab Graphics Tab Use the following options to adjust the print quality for your specific printing needs Quality This option allows you to select Standard or High Reso...

Page 83: ...plays in the preview window When the First Page Only box is checked the watermark prints on the first page only c Select the watermark options You can select the font name style size or shade from the...

Page 84: ...anced tab page h Click Print or OK in the main Print window i An Are you Sure message displays Click Yes to confirm Using a Page Overlay a Select the required overlay from the Overlay drop down list b...

Page 85: ...ints only the odd numbered pages of the document Print Even Pages Your printer prints only the even numbered pages of the document Select the Skip Blank Pages check box if you do not want blank pages...

Page 86: ...ides access to device settings as well as printing functions The Xerox Easy Printer Manger allows you to view the status and manage your device at your computer Xerox Easy Printer Manager installs aut...

Page 87: ...the preset settings 5 From the Copies Pages options choose the number of copies you want and indicate which pages you want to print To select additional print options choose the print options page req...

Page 88: ...be reduced in size and arranged in the order you specify Pages per Sheet Use this option to print multiple pages on each page You can print up to 16 pages on one sheet Select the number of images requ...

Page 89: ...to fit on the paper size selected Destination Paper Size This allows you to set the size of paper required for printing Scale down only Select this option to reduce images to fit on the paper size se...

Page 90: ...print quality modes and scaling options You can also select the printer language type color settings and color depth 4 Click OK to apply the changes and close the Properties window 5 Click OK to start...

Page 91: ...ze of paper required for printing Paper Source Use this option to select the paper tray required Use Manual when printing on special materials like envelopes and transparencies If the paper source is...

Page 92: ...the options required to program your print job Enter the number of copies required orientation settings layout options and image quality settings You can also increase or decrease the margins and set...

Page 93: ...he Job Submission confirmation window before navigating to another page Print Options Job Submission provides selections for the print mode to use and options to adjust how the document appears on the...

Page 94: ...aper sizes that are within the minimum and maximum size range supported by the printer Paper Size This allows you to set the size of paper required for printing Select the paper size required from the...

Page 95: ...Printing Using Xerox CentreWare Internet Services Xerox B210 Printer User Guide 95...

Page 96: ...on about the different types of stock and stock sizes that can be used on your printer available paper trays and the types of stock and sizes supported by each tray This chapter includes Supported Pap...

Page 97: ...n laser printers To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed Place transparencies on a flat surface after...

Page 98: ...in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Red...

Page 99: ...s 216 x 355 mm Oficio 8 5 x 13 5 inches 216 x 343 mm Folio 8 5 x 13 0 inches 216 x 330 mm JIS B5 7 17 x 10 12 inches 182 x 257 mm ISO B5 6 93 x 9 84 inches 176 x 250 mm Executive 7 25 x 10 50 inches 1...

Page 100: ...on 20 to 24 lb 75 to 90 g m X O X Colored 20 to 24 lb 75 to 90 g m X O X Preprinted 20 to 24 lb 75 to 90 g m X O X Recycled 19 to 24 lb 70 to 90 g m O O O Transparency A4 Letter only 37 to 39 lb 138 t...

Page 101: ...ssary paper jams and misfeeds do not remove paper from its packaging until required Loading Tray 1 The paper level indicator on the front of tray 1 shows the amount of paper currently left in the tray...

Page 102: ...the paper details may result in printing delays Using the Manual Feed Slot The manual feed slot is located on the front of your printer It can be closed when not in use making the product more compac...

Page 103: ...es with the print side facing up Note Hold a transparency by the edge and avoid touching the print side 3 Adjust the paper guide to the width of the print material Note If the media prints with curl w...

Page 104: ...and with the flap facing down as shown in the illustration 4 Adjust the paper guide to the width of the print material Note If the media prints with curl wrinkles a crease or black bold lines open th...

Page 105: ...e the IP address of the printer then press Enter or Return 2 Click Properties General Setup Note If prompted to enter a user name and password for information about logging in as an administrator refe...

Page 106: ...indows click Device Settings Note If your device is Ethernet or Wireless connected device settings are configured using Xerox CentreWare Internet Services Refer to Changing Tray Settings Using Xerox C...

Page 107: ...p one sheet at a time The device sends output to the output tray by default If special media such as envelopes print out with wrinkles curl creases or black bold lines the rear cover should be used fo...

Page 108: ...ear cover To reduce paper jams do not open or close the rear cover while the printer is printing Using the Rear Cover When using the rear cover paper comes out of the device face up Printing from the...

Page 109: ...Xerox B210 Printer User Guide 109 6 Maintenance This chapter includes General Precautions 110 Cleaning the Printer 111 Supplies 114 Managing the Printer 121 Moving the Printer 123...

Page 110: ...rized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these co...

Page 111: ...isk of explosion and fire Cleaning the Exterior Control Panel Paper Tray and Output Tray Regular cleaning keeps the control panel and other printer areas free from dust and dirt 1 Use a soft lint free...

Page 112: ...cartridge to avoid touching this area 4 With a dry lint free cloth wipe away any dust and spilled toner from the cartridge area inside the printer CAUTION While cleaning the inside of the printer be...

Page 113: ...Cleaning the Printer Xerox B210 Printer User Guide 113 7 Plug in the power cord and power on the printer When the green system status light is solid the printer is ready...

Page 114: ...up in a horizontal position not standing on end Do not store consumables in Temperatures greater than 40 C 104 F Humidity range less than 30 and not greater than 80 An environment with extreme changes...

Page 115: ...the printer for which you want to order supplies c Select the Order Supplies button d When another window pops up select Order Supplies When the Xerox web page for ordering supplies appears place you...

Page 116: ...item was installed appears on the report 1 On the printer control panel press and hold the red Cancel button for about 6 seconds 2 When the Printer Status LED blinks fast release the button The Suppli...

Page 117: ...local Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Redistributing Toner When the toner...

Page 118: ...tall the toner cartridge by inserting it slowly into the printer 5 Close the front cover Make sure that the door is securely closed When the green system status light is solid the printer is ready Rep...

Page 119: ...ion until it locks into place 6 Close the front cover Make sure that the door is securely closed When the green system status light is solid the printer is ready Drum Cartridge General Precautions WAR...

Page 120: ...damaged CAUTIONS To prevent damage to the drum cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green surface on the undersi...

Page 121: ...y seeking to improve its products A software revision may become available to improve the functionality of your printer The Software Upgrade feature allows the customer to upgrade the printer software...

Page 122: ...et Services Administrator Account 5 Select the Upgrades enable check box 6 Select the Firmware Upgrade 7 Select Browse or Choose File Locate and select the software upgrade hd file obtained earlier th...

Page 123: ...can damage it which can lead to fire or electric shock 2 Remove any paper or other media from the output tray If the output tray extension is open close it 3 Remove any paper from the paper tray Keep...

Page 124: ...B210 Printer User Guide 124 7 Troubleshooting This chapter includes Troubleshooting Overview 125 General Troubleshooting 128 Paper Jams 133 Printing Problems 142 Print Quality Problems 148 Getting Hel...

Page 125: ...problem solving procedure 1 When the printer status light changes or an error occurs follow the steps indicated in this section to resolve the problem 2 If the problem cannot be resolved power off and...

Page 126: ...r error Reboot the power and try the print job again If the problem persists call for service The Drum Cartridge has almost reached its estimated life It is recommended to replace the Drum Cartridge n...

Page 127: ...Troubleshooting Overview Xerox B210 Printer User Guide 127 Duplex Printing Green On Duplex printing is on Off Duplex printing is off Status LED Color Status Description...

Page 128: ...s to help you locate and resolve problems You can resolve some problems by simply restarting the printer Restarting the Printer To restart the printer refer to Power Options Note If restarting the pri...

Page 129: ...ot match the printer specifications Use a power source with the specifications listed in Electrical Specifications Probable Causes Solutions The power cord is not plugged into the outlet correctly Pow...

Page 130: ...g the jobs to the printer Spooling can slow print speeds To test the speed of the printer print information pages refer to Information Pages If the page prints at the rated speed of the printer check...

Page 131: ...ter and computer Power off the printer then power it on again The toner cartridge is empty Check supplies status for details refer to Supply Status Information If the toner cartridge is empty open the...

Page 132: ...ar cover 2 Leave the rear cover open Prints will be delivered face up Note The rear cover output can only be used for simplex jobs one sheet at a time Do not leave rear cover open for duplex jobs Prob...

Page 133: ...maged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line Do not overfill the paper tray Af...

Page 134: ...printer immediately and wait 30 minutes for the fuser to cool After the printer cools try to remove the jammed paper If the error persists contact a service representative CAUTION Do not attempt to cl...

Page 135: ...you cannot clear the paper jam by following this procedure refer to Clearing Paper Jams from Inside the Printer 1 Pull out the paper tray 2 Remove any jammed paper by gently pulling it straight out 3...

Page 136: ...aper is loaded correctly Insert the tray back into the printer until it snaps into place Printing automatically resumes Clearing Paper Jams at the Manual Feed Slot To resolve the error clear all paper...

Page 137: ...d slot to resume printing Clearing Paper Jams from Inside the Printer To resolve the error clear all paper from inside the printer CAUTION Some areas of the printer are hot Take care when removing pap...

Page 138: ...er 4 Close the printer cover Printing automatically resumes Clearing Paper Jams from the Duplex and Rear Exit Areas To resolve the error clear all paper from the duplex and rear exit areas 1 Open the...

Page 139: ...Remove any paper you see working slowly so that you don t tear any pieces or damage printer parts 4 After removing the paper you see pull the baffle up until the latches click into place 5 Close the...

Page 140: ...gether Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper above the fill line The edges of the paper are not even Remove the paper align the edges then rel...

Page 141: ...details refer to Supported Paper Paper does not feed into the printer correctly Remove any obstructions from inside the printer Paper has not been loaded correctly Remove paper from the tray and relo...

Page 142: ...nected properly Disconnect the printer cable and reconnect it The connection cable between the computer and the printer is defective If possible attach the cable to another computer that is working pr...

Page 143: ...e software application is malfunctioning Try printing a job from another application The operating system is malfunctioning Exit applications and reboot the computer Switch the printer off and then on...

Page 144: ...m Paper Size Settings in the Print Options For details refer to Paper Tab Symptoms Causes Solutions PostScript file cannot be printed The PostScript driver may not be installed correctly Install the P...

Page 145: ...re from the printer s startup group then restart Windows Re install the print driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications re...

Page 146: ...line parameter then remove it to print properly For Gimp front end select the print Setup printer and edit command line parameters in the command item The printer does not print whole pages and outpu...

Page 147: ...g the PDF file as an image may enable the file to print Switch on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image The document has p...

Page 148: ...lems When the print quality is poor select the closest symptom from the following table then refer to the corresponding solution If the print quality does not improve after completing the appropriate...

Page 149: ...r details refer to Paper Tab If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and dirt from the paper fal...

Page 150: ...sentative Background scatter Background scatter results from bits of toner randomly distributed on the printed page The paper may be too damp Load a new batch of paper Do not open packages of paper un...

Page 151: ...ses Ensure that the paper is loaded properly Check the paper type and quality For details refer to Supported Paper Turn the stack of paper over in the tray Also try rotating the paper 180 degrees in t...

Page 152: ...defective Remove the toner cartridge and install a new one For details refer to Replacing the Toner Cartridge If the problem persists the printer may require repair Contact a service representative Cu...

Page 153: ...erts warn you about printer conditions that prevent the printer from printing or degrade printing performance 1 At your computer open a Web browser In the address field type the IP address of the prin...

Page 154: ...hooting your printer has a set of Information Pages that you can print These pages include configuration and supplies information For details refer to Information Pages Online Support Assistant The On...

Page 155: ...nformation for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office B210support Information Pages Print reports from the control pan...

Page 156: ...Getting Help Xerox B210 Printer User Guide 156...

Page 157: ...ics are mentioned in this chapter Xerox CentreWare Internet Services 158 Setting Print Permissions 161 Secure HTTP 162 IP Filtering 163 IPSec 164 Security Certificates 165 Concealing or Showing Job Na...

Page 158: ...ult system administrator password Once the system administrator password is successfully set you can access all features and functions in Xerox CentreWare Internet Services For information about chang...

Page 159: ...ur printer refer to Finding the IP Address of Your Printer 3 Press Enter or Return Note If you are accessing Xerox CentreWare Internet Services for the first time after printer installation you will b...

Page 160: ...password For instructions refer to Accessing Xerox CentreWare Internet Services and Changing the Default System Administrator Password 1 In Xerox CentreWare Internet Services click Properties 2 Click...

Page 161: ...Internet Services click Properties Login Permissions 2 Click Print Permissions Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessin...

Page 162: ...u enable HTTP After you enable HTTP check the device certificate Enabling HTTPS 1 In Xerox CentreWare Internet Services click Properties Connectivity 2 Click Protocols 3 Click HTTP Note If prompted to...

Page 163: ...Enabling IP Filtering 1 In Xerox CentreWare Internet Services click Properties Security 2 Click IP Filtering Note If prompted to enter a user name and password for information about logging in as an...

Page 164: ...o Accessing the Xerox CentreWare Internet Services Administrator Account 3 To enable the protocol for Protocol select Enabled Note To enable IPSec enable SSL and connect to device using HTTPS 4 To rem...

Page 165: ...mation about the owner of the certificate The certificate serial number and expiration date The name and digital signature of the certificate authority CA that issued the certificate A public key A pu...

Page 166: ...ties Security 2 Click Conceal Job Names Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Internet Service...

Page 167: ...CentreWare Internet Services click Properties Security 2 Click 802 1x Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xe...

Page 168: ...Properties Security 2 Click System Timeout Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Internet Ser...

Page 169: ...B Flash drive Enabling or Disabling USB Ports 1 In Xerox CentreWare Internet Services click Properties Security 2 Click USB Port Security Note If prompted to enter a user name and password for informa...

Page 170: ...rs can access all areas of the Web User Interface except for areas that require administrator login 1 In Xerox CentreWare Internet Services click Properties Security 2 Click Security Settings Note If...

Page 171: ...erties Security 2 Click Software Verification Test Note If prompted to enter a user name and password for information about logging in as an administrator refer to Accessing the Xerox CentreWare Inter...

Page 172: ...User Guide 172 A Specifications This chapter includes Printer Specifications 173 Feature Specifications 177 Network Environment 178 System Requirements 179 Electrical Specifications 180 Environmental...

Page 173: ...sor 128 256 MB Memory Main Paper Tray Manual Feed Slot Connectivity Wired network Wireless Direct Connect USB Access From the front Print Speed Up to 31 ppm on Letter 215 x 279 mm Up to 30 ppm on A4 2...

Page 174: ...r Guide 174 Physcial Specifications Weights and Dimensions Clearance Requirements Item Specification Width 14 5 inches 368 mm Depth 13 2 inches 334 mm Height 8 4 inches 213 mm Weight 16 67 lb 7 56 kg...

Page 175: ...4 A5 A6 Letter Legal Executive Folio Oficio ISO B5 JIS B5 Feature Specification Capacity 1 sheet Media Types Plain Heavy weight Light weight Cotton Colored Pre Printed Recycled Transparency Label Card...

Page 176: ...put Feature Specification Media Weights 16 32 lb 60 to 120 g m Media Sizes A4 Letter Oficio Folio Legal Media Types Plain Paper Light weight Heavy weight Recycled Feature Specification Output Tray Cap...

Page 177: ...m x 356 mm Maximum Print Resolution True 600 x 600 dpi Effective Output up to 1200 x 1200 dpi Toner Cartridge Average Yields Standard Toner Cartridge 1500 standard prints Note Not available in all reg...

Page 178: ...1b g n Wireless LAN Print from USB Yes Apple Airprint Yes Google Cloud Print Yes Network operating system Windows 7 10 Windows Server 2008 2008 R2 2012 2012 R2 2016 2019 Various Linux OS Mac OS X 10 9...

Page 179: ...IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Note Internet Explorer 6 0 or higher is the minimum requirement for all Windows operating systems Users who have administrator...

Page 180: ...pecifications Feature Specification Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Power Save mode 1 1 Watts Stand By mode Less than 50 Watts Sleep mode 0 9 Wh...

Page 181: ...Temperature both printer and consumables Between 0 50 o C 32 122 o F Relative Humidity Optimal humidity range 30 80 Note Under extreme environmental conditions such as 10 o C and 90 relative humidity...

Page 182: ...Environmental Specifications Xerox B210 Printer User Guide 182...

Page 183: ...Xerox B210 Printer User Guide 183 B Regulatory Information This appendix contains Basic Regulations 184 Safety Certification 190 Material Safety Data 191...

Page 184: ...ment in a residential area is likely to cause harmful interference Users are required to correct the interference at their own expense If this equipment does cause harmful interference to radio or tel...

Page 185: ...diation from ISM equipment interferes with this device contact your Xerox representative for assistance This is a Class A digital device In a domestic environment this printer can cause radio frequenc...

Page 186: ...lated topics go to www xerox com environment or www xerox com environment_europe Power Consumption and Activation Time The amount of electricity that a device consumes depends on the way the device is...

Page 187: ...irmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden This product is certified to EcoLogo standard for office machines meeting all requirements for red...

Page 188: ...complies with the requirements specified in FCC Part 15 Industry Canada RSS 210 and EEuropean Council Directive 2014 53 EU Operation of this device is subject to the following two conditions 1 This d...

Page 189: ...dependent on print volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States...

Page 190: ...lowing agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwrit...

Page 191: ...Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center...

Page 192: ...Xerox B210 Printer User Guide 192 C Recycling and Disposal This appendix contains All Countries 193 North America 194 European Union 195 Other Countries 197...

Page 193: ...regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recyclin...

Page 194: ...reuse recycle program Contact your Xerox representative call 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit ww...

Page 195: ...In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures Prior to disposal please contact your local resell...

Page 196: ...ion These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Battery Symbol Note...

Page 197: ...Other Countries Xerox B210 Printer User Guide 197 Other Countries Please contact your local waste management authority to request disposal guidance...

Page 198: ...Other Countries Xerox B210 Printer User Guide 198...

Page 199: ......

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