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W O R K C E N T R E 4 1 5 0 E VA L U AT O R G U I D E
SUPPORT AND INFORMATION SOURCES
Unrivaled service and support
Behind every Xerox product is a large network of cus-
tomer support that’s unrivaled in the industry and
available when you need it. Xerox service professionals
use leading-edge technologies to keep you up and run-
ning. They’re even linked to the engineers who
designed your product, so you can be confident when
you choose Xerox. And genuine Xerox supplies are
always easily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee
SM
,
recognized as unique in the industry, covers every
WorkCentre
®
device which has been continuously
maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox Maintenance
agreement. You decide when you’re satisfied.
XEROX OFFICE SERVICES SUPPORT
Asset Management Services
• Asset Optimization and Tracking – Process and tools to
optimize an enterprise’s office output infrastructure and
reduce hard costs.
• Break-Fix Management – Single point of ownership
and management for break-fix service for all brands of
office output devices
• Supplies Management – Process and tools to procure,
monitor and replenish all document related supplies
proactively.
Imaging and Output Management Services
• Output Management – Single point of management of
office output from all output devices – regardless of
manufacturer
• Image Capture and Workflow – Cost efficient solutions
for capturing, managing, retrieving and distributing
information into digital repositories.
Support Services
• Technology Procurement & Deployment – A creative and
flexible end-to-end print/computer product acquisition
solution using a single point of contact model, while
lowering the total cost of acquisition.
• Help Desk Services – A broad range of enterprise services
managed through a centralized single point of contact and
delivered through an on-site or off-site model.
• End User Services – Microsoft software implementation,
IT project consulting, and customer education.
• Access Managed Services
Student/Patron Access Services –
Custom designed
and implemented customer-managed solutions for stu-
dent and library patron print access management.