Xerox 3150 - Phaser B/W Laser Printer, Service Manual

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Troubleshooting
7-10
7.2.5 Multiple Pick
7.2.6 Paper Rolled in the Fuser
7.2.7 Paper Rolled in the OPC Drum
Description: Multiple sheets of paper are picked from the tray at the same time.
Possible Cause Solution
1. The paper guides are set incorrectly.
2. The paper has a rough surface.
3. The friction pad is damaged or contaminated.
4. The solenoid is not functioning properly.
a. Adjust the guides so they fit snuggly against
the paper in the tray.
b. Make sure the paper size selected in the
print driver is the same as the paper in the
tray.
c. Use the appropriate supported paper type
for this printer.
d. Clean the friction pad or replace if
damaged.
e. Replace the solenoid.
Description: There is an accordian jam in the fuser.
Possible Cause Solution
1. The pressure roller or heat roller is damaged or not
functioning properly.
2. The paper guides or springs are damaged.
a. Replace the fuser.
Description: Paper is caught or rolled up in the OPC.
Possible Cause Solution
1. The paper is too thin.
2. The paper is curled.
a. Use the appropriate supported paper type
for this printer.
b. Load a fresh ream of paper.
NOTE : To remove paper rolled up in the OPC:
■
Remove the toner cartridge from the printer,
take care not to touch the green surface. use
the gerar on the side to rotate the OPC drum
and pull the paper from the toner cartridge.
■
Clean any fingerprints on the OPC gently with
a soft, lint free cloth, using caution not to
scratch the surface.