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Telephone Operation

XBLUE Networks

Flexible (F

eatur

e) button inquiry and

Operation

Inquiry:

1. Press

Feature

. The display will show:

2. Press the Button to view its contents (code). For example, press the upper right button to

view the extension 101, which is displayed for 3 seconds.

3. Press the softkey beneath

show

. The name/designation of the feature/directory number

displays for 3 seconds.

4. Continue checking other buttons, for example press Line 1 to reveal 700. Continue to

press other buttons to see what is programmed. Press the speaker button to exit the

Button Inquiry feature.

Programming a Flexible (Feature) Button:

DEC 31 FRI 11:58

PRESS FTR KEY

DEC 31 FRI 11:58

101

show chg

DEC 31 FRI 11:58
EXTENSION 101

DEC 31 FRI 11:58
700

show chg

Summary of Contents for Xplus100

Page 1: ...Xplus100 Digital Extension User Guide...

Page 2: ...ges in specifications at any time without notice All of the information in this document is believed to be accurate and reliable but is not warranted to be true in all cases Record of Revision Release...

Page 3: ...Caller ID 36 Camp On Extension 38 CO Line and SLT Flash 39 CO Line Calling I Use Indication 39 CO Line Queuing Call Back 40 Conference 42 Day Night Service Modes Attendant Only 44 Default Extension 44...

Page 4: ...1 86 Page All Tenants All Extensions 87 Page Allow Deny 87 Page Groups 89 Page Meet Me 90 Pause 91 Phantom Lines Virtual Numbers 92 Phone Lock Unlock 93 Pickup Groups 95 Pulse to DTMF Conversion 96 R...

Page 5: ...of the Display allows quick access to commonly used features There are 4 navigation keys which circle the activation key For example to use the Navigation keys begin by pressing the Right navigation k...

Page 6: ...List Press the Select Key to select between Directory and Feature Press down button to scroll forward and the up button to scroll backwards through the selected list Down Feature List Call Extension U...

Page 7: ...mm 1 once 2 daily Page 7 Alarm Key Diagnostic Only Feature 62 Page 9 Answer Machine Emulation Feature 64 Page 10 Attendant 0 0 Page 11 Attendant Administration Feature 0 Page 11 Auto Selection Auto L...

Page 8: ...ber for Telephones 101 148 181 188 Page 46 Directory Number for Voicemail 189 200 Page 46 Distinctive Ring Extension Feature 7 Page 47 DND Override Suffix Code Checks Intrusion and COS Ext 3 Page 51 D...

Page 9: ...Number Redial Feature 8 8 Page 75 Loud Bell Number 810 810 Page 76 Memo Pad Must be on a call to enter a new number dial a saved number from an idle telephone Feature 5 Page 76 Message Wait Suffix Co...

Page 10: ...Number Redial Feature 51 Page 102 SLT Message Waiting Indication Deactivate 96 96 Page 77 Speed Dial Bin Numbers Station 500 549 500 549 Page 105 Speed Dial Bin Numbers System 600 699 600 699 Page 10...

Page 11: ...if when they will enter the account code Default Settings Account Code is unforced disabled Operation Setup Account code 1 Press 89 2 If using a display telephone the display will update enter a vali...

Page 12: ...ter An alarm indication is displayed until the softkey beneath the ack button is pressed or the telephone is activated by the user The Attendant also has the ability to set any extension s Alarm Wake...

Page 13: ...larm plays even if it is busy The Alarm Rings in the extension s distinctive tone The Alarm must be set at least 1 minute in advance of the current time An Analog telephone receives dial tone when goi...

Page 14: ...fault the bottom flexible button is preprogrammed as a voice mail button and it operates as the Answering Maching Emulation button In addition when a new message is left in a voice mailbox this button...

Page 15: ...ministration is used to set or modify the features Service Mode Day Noon Night Time Auto Attendant Messages optional Auto Attendant Module required Temporary Mode and System Speed Dial CFW AUXI Lamp S...

Page 16: ...th chg to toggle and set the service mode Options are Day Night Noon or Time Time mode automatically puts the system into Day or Night mode based on the programmed timed schedule found in database pro...

Page 17: ...d greeting message to record a new greeting message play the current greeting message or change the maximum record time for that greeting message The current record time for the selected message displ...

Page 18: ...ll read EMPTY if no number is currently programmed 20 Press the softkey beneath chg to change the current number 21 Dial the telephone number to store in this speed dial directory number 22 Press the...

Page 19: ...two locations To store the number 123 456 7890 123 456 7890 123 456 7890 into locations 600 and 601 enter into location 600 123 456 7890 Fea ture 1 601 the softkey beneath save where 601 is the secon...

Page 20: ...e extension returns to an idle state Operational Notes The Feature Code Feature 94 can be programmed under a flexible button on a Digital Speakerphone To enable disable the feature toggle the Feature...

Page 21: ...d There are three selections specific CO Line CO Line Group or the default ICM Default Settings Automatic Line Selection is set to ICM Intercom Operation 1 Press the feature button followed by 95 and...

Page 22: ...on the telephone See Inter com Key Intercom Calling Page 71 Auxiliary Lamp LED Status Bar Feature Code N A Description Each digital speakerphone is equipped with a special visual indicator called a st...

Page 23: ...ll is made or received The music returns when the telephone becomes idle Busy Telephone Indication Busy Lamp field Direct Station Select Feature Code N A Description Any programmable Feature Flexible...

Page 24: ...ature button and press the softkey beneath save 6 Press the Speaker button twice to exit programming and return to idle condition To use 1 Press the programmed button to call an extension 2 Speak hand...

Page 25: ...deny will eliminate this low busy ring entirely Default Settings N A Operation Cancel Deny Busy Ring Press Feature 2 The display shows Activate Allow Busy Ring Press Feature 2 The display shows Opera...

Page 26: ...ay CBCK DELETE XXX Your extension will return to an idle status To invoke a Call Back at an extension that is in the Voice Announce mode Hands Free you must first Force Tone Ringing If the Call Back i...

Page 27: ...firmation tone and the display will read 4 A few moments later the display will return to an idle state 5 When the selected outside line or an outside line in the selected outside line group becomes a...

Page 28: ...n doesn t answer within 10 seconds During the time that the Call Back is recalling the initiator a new incoming call will take prece dence over Call Back and will be answered when the extension goes o...

Page 29: ...s To Answer a Call Back 1 When the call back begins your extension will ring a special call back alert ring for 30 seconds and the display shows a Lift the handset or press speaker button Or b Press t...

Page 30: ...ess begins when both your extension and the called party s extension are in idle Call Forward Extension Feature Code Digital Speakerphone Feature 2 Single Line Telephone TABLE 1 6 Analog Call Forward...

Page 31: ...rward will forward transferred CO Line calls to a remote destination such as a Cellular or home telephone number Follow Me Remote Follow Me Forward allows an extension user to forward their telephone...

Page 32: ...ollow Direct Call Forward 1 Select Direct to forward all calls 2 Enter the destination for example voice mail would be 453 press save 3 Select from CO Line calls Intercom calls or both Intercom and CO...

Page 33: ...s Intercom calls or both Intercom and CO Line calls No Answer 1 Select NO_ANS to No Answer to forward unanswered calls 2 Enter the destination for example voice mail would be 453 press save 3 Select f...

Page 34: ...o the forwarded destination 6 the speaker button to exit the forward programming EXT External Off net if enabled 1 Select ext to external forward all transferred CO Line Calls 2 Enter the telephone nu...

Page 35: ...Extension user selects preset when programming forwarding a call from their extension to another destination 4 Enter the destination that the calls will be forwarded to 5 Press Save to retain the pro...

Page 36: ...t a location 7 Enter the extension number so that calls will follow you to this new location Press save 8 If set is selected the extension user can select from CO Line calls Intercom calls or both Int...

Page 37: ...all forwarded will receive stutter dial tone when accessing intercom dial tone Extension Call Forward Feature 2 and Do Not Disturb can not be active at the same time When an extension is call forwarde...

Page 38: ...Dial the extension number where this call is to be parked or press the Feature DSS Button of the extension where this call is to be parked 3 The outside line call is parked at that extension 4 Hang u...

Page 39: ...ion is audibly ringing another extension can pickup that call by dialing the extension number when a busy signal is heard dial the directed call pickup code 6 or 6 if the called extension is in hands...

Page 40: ...ckup group 1 Operation 1 When ringing is heard at another extension within the same pickup group Dial to answer the ringing call Operational Notes If more than one call is ringing and the group call p...

Page 41: ...See Navigation Keys Page 1 up or down to scroll through the list of calls 4 Press the select navigation button or press a CO Line to dial the displayed telephone Operational Notes For proper operatio...

Page 42: ...usy extension user that you are waiting to speak with them Default Settings N A Operation 1 Call a busy extension 2 Press the softkey beneath next The bottom line on the display changes to 3 Press the...

Page 43: ...Line a digital telephone can press Feature 3 a SLT can press the flash button or press the hook switch to flash the CO Line 2 Dial whatever code is required by the CO line to activate the required fea...

Page 44: ...d otherwise the call will be denied Default Settings All calls are allowed at all extensions Operation To access a CO Line Dial 9 to access CO Lines in line group 1 Press the CO Line button Dial the d...

Page 45: ...ess the softkey beneath cbck The display shows CBCK TO LINE XXX momentarily and then goes idle Queue Callback Answer 1 When the CO Line queued becomes idle it will call back ring the extension The dis...

Page 46: ...ference is considered an unsupervised conference which is governed by a timer A conference room is a directory location dial code where up to 4 internal or 4 external parties can meet by dialing a con...

Page 47: ...nferenced briefly 5 The display will update for the remainder of the conference 5 To create an Unsupervised Conference just dial Feature 77 the display will update and the calls are released Conferenc...

Page 48: ...are in a conference room cannot be placed on hold or transferred Each time a conference is established the conference tone is heard by all participants Calls that are waiting to join a conference are...

Page 49: ...Yes Busy Ring Yes Auto Line Select Null none Hotline NULL none Dial Pad Confirmation Toch Tone Feature Code Feature 1 Description Dial Pad Confirmation or Touch Tone is a tactile response tone that c...

Page 50: ...A Directory Numbers Feature Code N A Description The directory numbers are the numbers dialed to access extensions CO Lines and features The system comes with a default directory numbering plan which...

Page 51: ...ive Ringing is set to 1 Range is 1 4 100 Modem Number 101 148 Digital Extension Numbers 181 188 SLT Extension Numbers 189 189 Flash Voice Mail Extension Numbers 8 ports 189 200 Hard Drive Voice Mail E...

Page 52: ...calls which includes intercom calls recalls and CO line calls from ringing at an extension In addition you may use the DND feature to force an intercom ringing call to the pre programmed forwarded des...

Page 53: ...the display Cancel Do Not Disturb 1 While your extension is idle no other call activity press Feature 4 2 Do Not Disturb is deactivated and the display momentarily shows 3 When the display reverts bac...

Page 54: ...sturb feature allows you to block a ringing outside line while you are on a call At the end of the call you must remember to dial the DND code Feature 4 to turn off the DND feature Default Settings N...

Page 55: ...on in Do Not Disturb 1 Place intercom call to the extension in Do Not Disturb The Do Not Disturb tone is heard the calling parties display updates and allows the DND override 2 Press the softkey benea...

Page 56: ...ast Number Redial 3 Use the right Interactive button next to advance through all of the various features Operational Notes The telephone must be idle TABLE 1 8 List of Features reviewed Features Featu...

Page 57: ...endant features Valid passwords are four digits in length ranging from 0000 to 9999 Default Settings All extensions with the exception of the Attendant have the same default password 0000 The Attendan...

Page 58: ...edicated paging interface to connect a paging amplifier or multi zone one way page controller The External Paging Zone may be accessed individually or with one or all eight 8 Internal Paging Zones as...

Page 59: ...display prompts for confirmation 3 Press go to complete the operation A confirmation tone will be played Operational Notes This will default all of the programmed feature buttons back to factory defa...

Page 60: ...find a Suffix Code press suffix The list displays digits dialed after system resource directory numbers 2 Use the interactive buttons below back and next to navigate through the display categories 3...

Page 61: ...rammed on one of these buttons There are two categories of feature codes Dir and feat A Dir feature code only requires the number to be programmed whereas a feat feature requires that the feature key...

Page 62: ...3 seconds 3 Press the softkey beneath show The name designation of the feature directory number displays for 3 seconds 4 Continue checking other buttons for example press Line 1 to reveal 700 Continue...

Page 63: ...ere are two programming categories Dir and feat DIR is a Dial Directory Code which means it is just like dialing a number such as 101 for extension 101 or dialing 700 for CO Line 1 to dial a system sp...

Page 64: ...ng However if the user tries to access the line it will be restricted as designed in database programming When assigning a feat feature type on a button remember to begin the entry with the feature bu...

Page 65: ...4 The display shows 3 Your telephone will stop ringing and the call will be sent to the programmed attendant 4 The extension remains in Do Not Disturb mode until deactivated Operational Notes When Fo...

Page 66: ...be converted to Privacy Mode using this same technique Default Settings N A Operation 1 Establish an intercom call to an extension in Voice Announce Feature 98 mode The calling parties telephone will...

Page 67: ...l not forward unless it is in Tone Ring mode Get Held Trunk CO Line Feature Code Feature 7 Description Get Held CO Line allows you to get the oldest held call at your extension This allows a user such...

Page 68: ...eration 1 From an Idle extension dial Feature 9 to enable headset mode or Feature 9 to disable headset mode Operational Notes N A Hidden Codes Dial Pad Feature Code Feature 61 Description A four digit...

Page 69: ...beneath feat 4 Press Feature 61 the Four or less digit code to be stored 5 Press the softkey beneath save 6 The speaker button to exit Feature DSS button Programming Using the Hidden Code 1 When the 4...

Page 70: ...placed on exclusive hold are only be availabe to the extension that placed the call on exclusive hold Some features such as conference automatically use exclusive hold Calls placed on either system or...

Page 71: ...swer Feature Code h Description The Holding Call Answer feature allows extension users to place a call on hold and retrieve the call by pressing the h button When multiple calls are holding at an exte...

Page 72: ...or just pick up the handset to speak privately When Hot Key is disabled See Hot Key Dial Pad Enable Disable on Page 68 the user must go off hook or press the speaker button before beginning a call De...

Page 73: ...e also called Off hook Preference or Prime Line Pickup allows the user to access an extension or Speed Dial Directory number simply by going off hook Hot line can be immediate or have a delay of up to...

Page 74: ...the speaker button A call is placed to the selected destination either immediately or after the delay time 2 Hang up to finish the call Operational Notes If delay mode is selected other calls can be p...

Page 75: ...in one of three ways Voice Announce Hands free reply mode Voice Announce Privacy Mode Tone Ringing Mode Voice announce Hands free This allows users to call eachother and converse hands free The callin...

Page 76: ...e Operation Setup 1 While the extension is idle press Feature 98 A confirmation tone is heard and the display indicates the new mode set TABLE 1 9 Extension behavior in these mode Mode Momentary Confi...

Page 77: ...for privacy b Press the mute button to deactivate the Mute feature and speak with the calling party over the speakerphone Receiving a Call in Tone Mode 1 When your extension is idle you will be alerte...

Page 78: ...nsion 1 Dial a busy extension or press the preprogrammed DSS BLF button 2 When you hear the busy signal dial the Intrusion suffix code 8 or press the preprogrammed feature button Intruding on a CO Lin...

Page 79: ...LNR to automatically select the CO Line Default Settings N A Operation Choose an Outside Line First 1 Press an outside line button 2 Press Feature 8 Automatically Select an Outside Line 1 Press Featu...

Page 80: ...device Any or all CO Line groups can be programmed to active the loud bell closure when they are assigned to ring The loud bell closure will follow the ring cadence of the CO line group The contact c...

Page 81: ...1 While the telephone is idle press Feature 5 or press the desired CO Line button then press Feature 5 Operational Notes The feature code Feature 5 can be programmed as a Feature DSS Button Only 1 16...

Page 82: ...a busy extension 1 Dial an extension number the display will update 2 The display will update revealing three choices 3 Press the softkey beneath callme to leave a call me message waiting indication...

Page 83: ...ssage 5 The receiving extension will display Leaving a message at an idle telephone 1 An extension user can from an idle phone send a message to a station without calling the station first From the id...

Page 84: ...sages Text Message also called Premises Messages giving calling parties an indication of your current status There are six preprogrammed messages and one that you can customize at the time you use it...

Page 85: ...a new message is stored or until the delete code Feature 90 is dialed If programmed on a button the button will toggle on allowing you to select a new message and toggle off deleting the message Monit...

Page 86: ...should be able hear an extension in monitor mode An extension that has an intercom key or that is Direct or Busy Call Forwarded cannot be monitored The attendant and alternate attendants cannot be mon...

Page 87: ...nging requirements for Day and Night Timed mode is used to automatically switch between Day and Night modes If the system is put into Day or Night modes the system will remain in that mode until is it...

Page 88: ...ll remain in that mode until it is placed into another mode Only the attendant and alternate attendant can reset the system s mode This feature requires the attendant s password On Hook Dialing Featur...

Page 89: ...ription With a Hard Drive or Flash voice mail system extension users can press one button and record the current conversation This One Touch Record Record on the Fly feature can be used to record inte...

Page 90: ...lacing the call on hold will end the recording Extensions must be granted access to the One Touch Record feature Page All Tenant Group 1 Feature Code 400 Description Using the dial code 400 extension...

Page 91: ...lid idle extensions connected to the system Default Settings N A Operation 1 From an Idle extension dial the directory code 409 2 Make the page announcement and hang up or wait for a meet me page conn...

Page 92: ...m an Idle extension dial Feature 9 the display will temporarily update 2 From an Idle extension dial Feature 9 the display will temporarily update Operational Notes Extensions with page deny active wi...

Page 93: ...lt all extensions are in group 1 dial code 401 Operation 1 From an Idle extension dial 401 to 408 he display will temporarily update where xxx page group 2 Make the page announcement and hang up or wa...

Page 94: ...page announcement dial the Meet Me Page code from any telephone and be connected to the paging extension Default Settings N A Operation 1 While a page is currently in progress the telephone displays 2...

Page 95: ...ices while allowing the extension user to monitor the progress of the call For example it may be desirable to disable telephone line provided feature such as caller ID on an outbound call Therefore yo...

Page 96: ...dible indication When integrated with a hard drive voice mail system Phantom Lines can be used to activate an over head page for an incoming calls Only extensions with the Phantom Line Virtual Num ber...

Page 97: ...the phantom line only appears at the extension dialing the number the telephone will give a double beep and the display will show YOUR VIRTUAL Phone Lock Unlock Feature Code Feature 97 Description To...

Page 98: ...ons the default password is 0000 and then press show 3 Press yes 4 No outside line calls can be made at this extension To Unlock a Telephone 1 Press Feature 97 2 Enter the current password and then pr...

Page 99: ...417 Description The system provides eight 8 Extension Pick Up Groups per Tenant Group for partitioning the system into separate departments Each group can pick up a ringing call by dialing the Group C...

Page 100: ...ted to Dial Pulse Rotary outside CO line the extension user may manually force the system to send DTMF tones when accessing a DTMF driven service such as a voice mail or IVR system Default Settings Al...

Page 101: ...en calls are placed on hold or in the middle of being transferred and the timer expires the call will recall ring at the extension that paced it in that state 2 While a CO line recalls the initiator t...

Page 102: ...comes equipped with basic hotel motel features Once enabled the Attendant or Alternate Attendant can dial the feature code and update the Room s Status Check In Check Out and Clean The LED associated...

Page 103: ...how 3 Enter the Extension Number to be modified Checked In Out or identified as Clean and then press show 4 Select the action to be taken Checked In Out or Clean A confirmation tone is heard 5 Enter t...

Page 104: ...1 Reminder Tones Feature Code N A Description A specific interruption in intercom dial tone is provided to remind you when a call processing affecting feature has been invoked Whenever Do Not Disturb...

Page 105: ...peration While the extension is idle press the volume up or volume down key until you have the desired volume To adjust Handset volume for intercom calls go off hook and then press the volume up or vo...

Page 106: ...on or by dialing an intercom number while on hook Auto Line Select Feature 95 will not override the ringing line priority The following is the ringing line priority in order of highest priority to the...

Page 107: ...l is attempted the display will show ALL CO LINES BUSY The Save Dialed Number Saved Number Redial feature code can be programmed on any Fea ture DSS Button Single Line Telephone Analog Device Support...

Page 108: ...ID subscription Speakerphone Feature Code s Description All digital telephones are equipped with a high quality half duplex speakerphone which makes it possible to make and receive hands free calls De...

Page 109: ...from the speakerphone to the handset the mute button will automatically deacti vate Speed Dial Feature Code Feature 1 Description The Speed Dial feature allows you to store frequently dialed numbers E...

Page 110: ...3 Press speaker button to hang up the call Transfer and Answer Calls Feature Code Feature 68 Description Transfer and Answer Call is a convenience feature that speeds the process of transferring and a...

Page 111: ...one Feature Code 91 Log On Analog Telephone Description Unified Call Distribution UCD can be considered an advanced Hunt Group There are 24 UCD Groups each can have up to 24 members and a member can l...

Page 112: ...logged out of the UCD group the button will be lit solid When the agent is logged into the group the button will not be lit To ensure that a call is not left in queue the system requires that one Agen...

Page 113: ...llow To 4 24 Forced Intercom 4 58 No Answer 24 26 Off Net 24 Preset 28 Remote 24 29 Call Log 2 Call Park 3 31 Call Park Answer 31 32 Call Park pick up 31 Call Pickup Group 3 Callback CO Line 96 Extens...

Page 114: ...ook up 4 Feature Key Programming 4 Feature Key Reset 4 Feature Status 49 Flash 36 Flexible Button Reset All 52 Flexible Button Categories 54 Flexible Button Clear 58 Flexible Button Programming 54 Fle...

Page 115: ...All Tenants 82 Page Allow Deny 5 83 Page Group Numbers 5 Page Groups 84 Page Receive 43 Paging Answer Key 5 Paging Receive 6 Partitioning Tenant 90 Pause Speed Dial 86 Pause Insertion 86 Phantom Lines...

Page 116: ...gents 100 All Ring 100 Distributed 100 Group Numbers 6 Linear 100 Members 100 Un assigning a Feature Button 58 Unified Call Distribution 100 Unsupervised Conference 40 User Password 51 V Virtual Numbe...

Page 117: ...e 12 14 83 Default Extension 44 Default Set 4 Dial Directory Code 59 Dial Pad 64 Confirmation 45 Touch Tone 45 Dial Pad Touch Tone 4 Dial Pulse 96 Direct SLT Forward 26 Direct Call Forward 4 Direct St...

Page 118: ...l Forward 50 Forced Intercom Call Forwarding 48 Forced Intercom Forward Do Not Disturb 60 Forced Intercom Tone Ring 62 Forced Release 5 42 G Get Held CO Line 5 63 Group Call Pickup 95 H Hands Free 22...

Page 119: ...ion 6 R Recall 97 Record on the Fly 85 Release Key 6 98 Reminder 8 Ringing Level 101 Ringing Line Priority 102 Ringing Priority CO Line Callback 102 CO Line Transfer 102 Extension Call Back 102 Incomi...

Page 120: ...sfer Internal Recall 97 Type 1 Caller ID 36 U UCD Agent Log Off 6 108 Agent Log On 6 Agents 108 All Ring 107 Distributed 107 Group Numbers 6 Linear 107 Members 108 Un assigning a Feature Button 60 Uni...

Page 121: ...Part Number 8599 00 Copyrigh XBLUE Networks LLC 2006...

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