Symptom
Solution
How do I hang the telephone on the wall?
The telephone requires a special Wall Mount Kit
to allow it to be wall mounted.
I cannot hear anything through my handset.
Be sure that the handset is plugged into the port
labeled
How do I find the telephone’s IP Address?
Once your telephone is connected to your Local
Area Network, Select Menu --> 5. Phone
Information - Scroll down to locate IP Address.
The time and date are not correct in the display,
how can I set to to the correct time and date?
There is no need to set the time and date
because it will automatically synchronize with an
Internet based time server, plus or minus GMT. If
the time is not correct, it usually means that you
have lost your connection to the Internet.
My X-44 devices do not see each other.
The most common reason for this is when you
have two different networks or two different
subnets on the same Local Area Network.
Go to each device and locate the IP Address of
each to ensure that they are on the same
network. Select Menu --> 5. Phone Information -
Scroll down to locate IP Address.
The Day and Night greetings don’t play at the
correct times.
The most common reason for this is when the
telephone is not correctly connected to your Local
Area Network, so it cannot synchronize with the
Internet based time server.
First try rebooting the device. If that does not try
rebooting your Internet Service Provider (ISP)
Router. If that does not work, power down all
network devices and power them up, starting at
the ISP Router, then any routers, then any
switches and then all of the network devices,
including computers, printers, telephones, etc.
Can I change my extension number?
Yes. Using the Internet browser, log into your
device, and click on the Phone page, locate the
Subscriber Information, and enter the extension
number that you would like your device to use.
Troubleshooting
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