Automated Attendant Answering
The
X-44
telephone can work as a standalone telephone and as you add telephones to your existing
network it becomes a full featured telephone system with Auto Attendant, Call Forwarding, Call Hold,
Music on Hold, Conference, and Voicemail.
Telephone Line calls can be programmed to ring one or more
X-44
telephones. In addition, they can be
programmed as Direct Private Lines known as Direct Inward Dial (DID). When a call that is programmed
to ring all extensions and it goes unanswered the call can be programmed to go directly to a single
mailbox or to the system’s Automated Attendant.
Auto Attendant Greetings
The Auto Attendant can answer with a day or night greeting.
The Day Greeting - “Thank you for calling XBLUE Networks, if you know your party’s extension
dial it now for Sales dial 101, for Accounts Payable dial 102, for Support dial 103, etc.
The Night Greeting - “Thank you for calling XBLUE Networks, you have reached us after our
regular business hours which are 8:30 am to 5:00 pm, central time. If you know your party’s
extension dial it now to leave a message in our general delivery mailbox dial zero and someone
will call you on the next business day.
Since all calls can be programmed to go directly to a mailbox you may want to leave a similar message
for all callers, such as:
Single Voice Mailbox - “Thank you for calling XBLUE Networks, You have reached this message;
if all agents are busy during our regular business hours, which are 8:00 am to 5:30 pm, central
time, or it is after hours. Please leave a message and someone will contact you as soon as
possible.
Calls on hold or being transferred will be played Music On Hold (MOH), which is provided by the
X-44
system. It is also possible to change the MOH file.
Product Overview
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