Common Issues
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Problem
Cause
Solution
Xantrex Gateway has power but
connected devices are not showing
on the device list of the web app.
The connected devices may not
be turned on or receiving their
own power.
Make sure the connected devices are powered and their cable
connections to Xantrex Gateway are secure.
The Xantrex App cannot pair with
Xantrex Gateway.
The Bluetooth server is not
synchronized with the smart
phone/tablet.
Unpair the Xantrex App from the smart phone/tablet. Close all
open apps on the smart phone/tablet. Redo the pairing process.
See
Xantrex Gateway Settings on page 28
for information.
