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Technical Support: [email protected] US: +866 677 0053 EU: +44 (0) 1793 230 343
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16. Maintenance
Clean this unit with a soft, dry cloth only. Never use alcohol, paint
thinner or other harsh chemicals.
17. Product Service
Provided Service:
1. Damage requiring service:
This unit should be serviced by
a qualified service personnel if:
• The DC power supply or AC adaptor has been damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel:
Do not attempt to service the unit
beyond that described in these operating instructions. Refer
all other servicing to authorised servicing personnel.
3. Replacement Parts:
When parts need replacing, ensure
parts approved by the manufacturer are used – either those
specified by the manufacturer or parts possessing the same
characteristics as the original parts. Be aware – unauthorised
substitutes may result in fire, electric shock, or other hazards
and will invalidate your warranty.
4. Safety Check:
After repairs or service, ask the service
personnel to perform safety checks to confirm the unit is in
proper working condition.
18. Mail-in-service
When shipping the unit, carefully pack and send it prepaid, with
adequate insurance and preferably in the original packaging.
Please include a document or letter detailing the reason for return
and include a daytime telephone number and/or email address
where you can be contacted.
If repair is required during the limited warranty period, the
purchaser will be required to provide a sales receipt or other proof
of purchase, indicating date and location of purchase as well as
the price paid for the product. The customer will be charged for
the repair of any unit received unless such information is provided.
19. Warranty
Should you feel your product does not function adequately due
to defects in materials or workmanship, we (referred to as “the
warrantor”) will, for the length of the period indicated below
(starting from the original date of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 2 year PARTS and
LABOUR warranty. During this period there will be no charge for
unit repair, replacement of unit components or replacement of
product if necessary.
The decision to repair or replace will be made by the warrantor. The
purchaser must mail-in the product during the warranty period. This
limited warranty only covers the product purchased as new and is
extended to the original purchaser only. It is non-transferable to
subsequent owners, even during the warranty period.
A purchase receipt or other proof of original purchase date is
required for the limited warranty service.
20. Warranty Limits
and Exclusions
1. This Limited Warranty ONLY COVERS failures due to
defects in materials or workmanship and DOES NOT
COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
misuse, abuse, neglect, mishandling, misapplication, alteration,
incorrect installation, set-up adjustment, implementation of/to
consumer controls, improper maintenance, power line surge,
lightening damage, modification, service by anyone other than
a manufacturer-approved service centre or factory-authorised
personnel, or damage attributable to acts of God.
2. There are no express warranties except as listed
under “limited warranty coverage.” The warrantor
is not liable for incidental or consequential damage
resulting from the use of this product or arising out
of any breach of this warranty.
For example: damages
for lost time, the cost of having a person/persons remove or
re-install previously installed equipment, travel to and from
service location, loss of or damage to media, images, data or
other recorded/stored content. The items listed here are not
exclusive, but are for illustration only.
Parts and service not covered by this limited warranty are not
the responsibility of the warrantor and should be considered the
responsibility of the individual.
cable mode using the DIP switches. This useful feature uses
an alternative Equalisation method to re-sync the signal over
longer distances.
I cannot get a signal out from my A/V
receiver along a Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.
