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12
FAQ’S
flashlight to find s small sensor within the facia of the
source display. If necessary, secure the IR eye over the
sensor with a small amount of contact adhesive.
3) Is your remote powered and sending a signal?
Note: IR is invisible to the naked eye, so use a digital
camera/ phone camera to check the remote signal – point
the camera at the remote control when pressing a button.
You should see the remote transmittion diode flashing to
indicate a signal being sent. Replace batteries if flashing is
not seen on the digital camera screen.
4)
IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure IR TX and IR RX eyes are away from the following
causes of IR interference.
• Direct sunlight
• Halogen lighting
• Plasma screens
5) UTP Termination Issues
- swap cables over at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6) Are you using WyreStorm IR TX, IR RX and IR Link
cables?
The use of third party products/magic eyes may
not be compatible. Always use WyreStorm components
included with your purchase or check compatibility of third
party control systems with your WyreStorm dealer.
7)
If problems persist, swap out the IR TX / IR RX,
transmitters and receivers to rule out faults with the units
themselves. Use IR TX and IR RX cables/eyes you know
are fully operational to test working condition.
8)
If connected to a matrix switcher, reactivate the IR
callback function on the matrix and swap IR ports on the
matrix to rule out a fault with the device connection ports.
9)
Should IR remain unresponsive, turn off and disconnect
all cables and reconnect zones one at a time to assess
if one location in particular is the problem. If so, run new
cables directly to the display – if this fixes the problem, it
is likely that electromagnetic interference /damage to the
cable somewhere along the run is causing the IR signal
to drop out. Investigate and remove EM interference from
the run or replace damaged UTP cable.
5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower gauge,
thicker copper cores ensure better signal transfer.
Newly installed cabling should always conform to Part P
Regulation and BS 7671 (17th Edition), and should be
terminated to 568B standard
Can I use a single Cat 5e cable?
Although conventional transmission is considered to be
two Cat 5e cables, it is possible to send the signal down
a single cable if necessary. All of our pro-matrix switches
and UTP splitters support single UTP mode, however in
this mode IR control of sources and matrix switching is
not possible. However using HDBaseT transmission; all
of the twin cable features are supported with the added
benefit of Ethernet and RS232 control.
How far can the signal travel?
Under perfect transmission conditions our HD receivers
will operate at 30, 50 or 100m (@1080p) depending on
the model used. Perfect conditions mean no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the above
are factors in your installation then signal strength and
bandwidth can be compromised. If a cable run is reaching
the upper limit of the receivers’ capabilities, then the
signal can be boosted by way of an extender set (Rx TX)
or by simply using an in-line repeater. Our transmission
signals can be repeated up to 5 times (250m) using
a conventional TMDS signal or 7 times (700m) using
HDBaseT technology.
What about 3D?
All of our matrix switches and most of our extender
products will pass-through a 3D Blu-ray signal. The 30m
and Coax extender sets do not support frame sequential
3D (Blu-ray), but will still pass-through interlaced stereo-
scopic 3D (Satellite etc.)
How do I control the sources?
Most of our HDMI distribution products support some
kind of IR pass-through from point-to-point extender sets
to pro and HDBaseT matrices. Most of the range now
supports wideband IR meaning it is compatible with any
IR device available on the market. Our Pro and HDBaseT
matrix range (Cat 5e) has IR pass-through from each of
the outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
11. FAQ’s
