8-6
through the bar code. If using a laser scanner or CCD scanner,
make sure the beam covers the bar code completely.
•
If using a laser or CCD, clean the window of the scanner with a
soft cloth.
If you have a problem…
•
If you have a problem with your RF System,
consult the
troubleshooting section of this manual FIRST. As a last
resort before calling for an RMA, you can perform a diagnostic
reset on your terminal. This resets everything back to the
factory defaults, so be prepared to remake any setup changes
(i.e. Terminal ID) you had made prior to the reset.
1. At
the
SIGN ON prompt, press the F1 key and release it.
2. then
press
the
SHIFT key and release it.
3. press
the
D key and release (you will now see a menu)
4. press
the
K key and release.
If you cannot find the answer here, or the diagnostic reset does
not work, call your Dealer or Worth Data for help.
•
Save the shipping box. If you ever need to send the RF
Terminal or any of its’ parts back for repair, us this box.
•
Before you call your dealer or Worth Data for technical
support, have your RF Terminal and related equipment in front
of you and
be prepared to explain your problem in detail to
the Technical Support Engineer.
•
The Engineer may ask you to go through some troubleshooting
procedures while on the telephone. This will help them
determine what is wrong and what the course of action should
be.
Many problems can be resolved over the telephone and
will not require that you return the equipment to us. If you
do need to return any of the RF equipment to Worth Data, the
Engineer will issue an RMA number.
•
If you do need to return the RF Terminal for ANY reason,
you
MUST have an RMA number first. Write the RMA number
on the outside of the original shipping box and make sure to
insure the shipment. All RMAs should be shipped back to the
following address unless directed otherwise:
RMA #XXXXXX
Worth Data Inc.
623 Swift St.
Santa Cruz, CA 95060
831-458-9938
