21. TROUBLESHOOTING
21.3 Safe Mode
In case the device detects issues with the main firmware even after repeated reboot attempts, it will launch the
Safemode application instead.
Figure 21.2: Safe mode.
The Safemode application offers the following options:
REBOOT and continue with standard application
• Choose this option when first observing the safe mode.
FACTORY RESET
• Choose this option to restore the system to its Factory defaults. All of the applied updates will be
removed.
• A stable power supply has to be maintained during the Factory Default!
UPDATE FIRMWARE
• This allows you to manually update firmware on the device when the main firmware application
doesn’t function.
SAVE LOGS to connected external devices
• Choose this option to copy log files for faster solving of the issue.
• Log files will be copied to all of the externally accessible SSD, the SD Card and the Flash Drive, if they
are present
• Please, send these log files to Workswell support center with information about the issue.
In the case none of the first three options help resolve the issue, please contact the Workswell at support.workswell.eu
and report the problem, supplying the system logs saved through the fourth option.
E‐mail and Web
[email protected]
www.workswell.eu
Mobile:
+420 725 877 063
ID:
Reg. No.: 29048575
VAT No.: CZ29048575
Headquarters
U Albrechtova vrchu 12
155 00, Prague 13
Czech Republic
Revision 210427 EN, 27
th
Apr, 2021
All pictures are only for illustration.
Real values may vary.
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