Woodward HighProTec Series Troubleshooting Manual Download Page 1

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HPT-3.6-EN-TSG

Version: 3.6

Original document ‧ English

Troubleshooting Guide

TS-HPT-2

Summary of Contents for HighProTec Series

Page 1: ...HPT 3 6 EN TSG Version 3 6 Original document English Revision Build 41404 2019 Troubleshooting Guide TS HPT 2...

Page 2: ...ting manual Woodward Kempen GmbH Krefelder Weg 47 D 47906 Kempen Germany Postfach 10 07 55 P O Box D 47884 Kempen Germany Telephone 49 0 21 52 145 1 2019 Woodward Kempen GmbH 2 Troubleshooting Guide H...

Page 3: ...ges 1 2 Self Supervision Warning Messages 1 3 Self Supervision Information Messages 2 System LED Signals 3 Problems with the Device 3 1 Hardware 3 2 Operation of the Device 3 3 Parameter Settings 3 4...

Page 4: ...plied with a tool for error analysis SE 2 4 Problem w resources Critical level of internal resources It is not possible for the user to take any actions Get in contact with our service team You will b...

Page 5: ...SE 32 Prot Comm Err Problems with the 24 km Line Differential module Get in contact with our service team SE 33 Prot Comm Err Problems with the Line Differential protection communication Get in conta...

Page 6: ...ord was entered multiple times in series The message value is the number of wrong password entries in series It gets reset to 0 warning end when the connection password is entered correctly and also w...

Page 7: ...an unauthorized access attempt SW 11 IEC104 queue overfl There were more IEC104 related events generated than could be handled This resulted in an IEC104 queue overflow and corrupt internal IEC104 da...

Page 8: ...Update Information that a new device firmware has been installed SI 8 Device restart Information that the device has been restarted The message value shows the reason for the device restart Device St...

Page 9: ...contact with our service team Constantly Red Description Information Corrective Action The System LED is constantly red and the HMI shows an error number Fatal system error Get in contact with our se...

Page 10: ...y green but the device s HMI is not operable A normal page of the HMI is visible Either there are Softkeys visible or the LED status page is being displayed The device is busy with handling Ethernet p...

Page 11: ...nowledge reset the latching Is the inverting parameter Inverting set to active for the particular binary output Check the wiring Disconnect the wiring from the binary output and measure the output vol...

Page 12: ...performing a loopback test Build a short direct connection between the RX and TX ports of the fiber optic interface During the loopback test the device sends and receives its own data as if the data w...

Page 13: ...select a different language at any time Connect the relay to the supply voltage After the relay has completely booted select Device Para HMI Menu language on the HMI and select a different language Sm...

Page 14: ...l Manual The connection password does not work You have entered the wrong connection password There is a password USB connection for the connection via the USB interface and there is another password...

Page 15: ...st device Save them into a file Now reopen this file with Smart view Adapt the settings to the order code of the second device by selecting Edit Modify Device Configuration Typecode Select Apply By th...

Page 16: ...ly until Release 3 5 The status of the trip command must be acknowledged once if it had already been pending before the reconfiguration As of Release 3 6 no action is required Independent of this note...

Page 17: ...ceed Check the following issues Is the switch command blocked Is the wiring correct Do you have switching authority Check the value of switching authority None Local Remote Local and Remote Is switchi...

Page 18: ...ease proceed as follows Check if the wiring is correct Ethernet cable connected Check if a valid IP address is set in the device at Device Para TCP IP TCP IP config Check if the IP address of a valid...

Page 19: ...o communicate with Smart view from a PC to the device via RS232 Use Smart view version 4 40 or higher If your PC does not have a serial port you need a USB to serial adapter that has been approved by...

Page 20: ...m view via ProtCom has to be set to active Line Differential protection devices Protection Communication is not working The state of Operation Status Display Prot Transfer ProtCom State Comm Ok is 0 C...

Page 21: ...WarnLev Eth Switch det Devices are connected via a switch Proper operation can only be guaranteed for direct device connection Please adjust Ok stable Protection communication is running stable Line D...

Page 22: ...orders Disturb rec Disturb rec shows a high number of created disturbance records This number is growing constantly over time To observe this phenomenon in Smart view please execute a refresh F5 or Ct...

Page 23: ...rd com Please reference publication HPT 3 6 EN TSG Woodward Kempen GmbH Postfach 10 07 55 P O Box D 47884 Kempen Germany Krefelder Weg 47 D 47906 Kempen Germany Telephone 49 0 21 52 145 1 Internet www...