Description
Information
Corrective Action
No communication (data transfer) with Smart view
possible, even though a connection has been established.
Required TCP/IP ports are blocked by a firewall.
Make sure that no TCP/IP port in the range 52152 … 52163 is
blocked.
Line Differential protection devices: Smart view remote
connection not possible.
Required TCP/IP ports are blocked by a firewall, or the
remote connection is disabled by the device settings.
Check the following issues:
• Check the settings of your firewall. Make sure that no
TCP/IP port in the range 52152 … 52163 is blocked.
• Check the settings of your local device: [Protection Para /
Global Prot Para / Prot-Transfer / ProtCom] »Use remote
access« has to be set to “active”.
• Check the settings of your remote device: Is Smart view
access via ProtCom enabled on the device? [Device Para /
Security / Communication] »Sm. view via ProtCom« has to
be set to “active”.
Line Differential protection devices: Protection
Communication is not working.
The state of [Operation / Status Display / Prot-
Transfer / ProtCom / State] »Comm.Ok« is 0.
Check [Operation / Status Display / Prot-Transfer / ProtCom /
State] »Communication«:
• “Err (no RX)” or “Err (no TX)”
◦ Check the wiring.
◦ Verify that fiber optic line is connected to the correct
fiber optic port.
• “Err (corrupt data)”
◦ The device is connected to a non-compatible (i. e.
non-HighPROTEC) device.
• “Err (incomp. IDs)”
◦ The device is connected to the wrong partner device,
or
◦ check the setting value of [Protection Para / Global
Prot Para / Prot-Transfer / ProtCom] »Pair ID«.
• “Err (incomp. Freq)”
◦ The devices are configured to different nominal
frequencies.
• “Err (incomp. FW)”
◦ The devices use different firmware versions. Update
the firmware.
• “Err (incomp. Sync 1)” or “Err (incomp. Sync 2)”
◦ Fiber optic not plugged in correctly.
◦ Fiber optic lines are too long.
◦ Fiber optic lines are damaged.
◦ Fiber optic connectors are damaged.
20
Troubleshooting Guide
HPT-3.6-EN-TSG
3 Problems with the Device
3.5 Communication
