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Operating instructions 

for the Winterhalter DuoMatik 3 softener 

 
 

1 Safety 

notes 

 

 

For safe use of the softener, please read the 
safety notes listed here carefully. 

 

1.1 Explanation of symbols used 

The following symbols are used in these instructions: 
 

 

Caution 

Warns of potential defects or destruction of the 
product when the provided safety measures are 
not observed. 

IMPORTANT 

An important tip is given here. 

INFO 

A useful tip is given here. 

  

These arrows indicate procedural instructions. 

   

This symbol indicates the results of your actions. 

   

This symbol indicates lists 

 

1.2 Intended use 

  The DuoMatik 3 softener is a device for water softening of fresh 

water for use in commercial warewashers and may only be used 
for this purpose. The softener is installed between the fresh water 
pipe and the warewasher. The fresh water must be of drinking wa-
ter quality from a microbiological point of view. 

  The softener is a technical piece of equipment for commercial use 

and is not intended for private use. 

  Any alterations to the design or to use of the device performed 

without the written approval of Winterhalter Gastronom GmbH will 
lead to the guarantee and product liability becoming void. 

  Winterhalter Gastronom GmbH will not accept liability for any 

damage caused by failure to use the device in accordance with 
the intended use. 

 

1.3  Safety notes for maintenance and repairs 

  Maintenance and repairs may only be performed by authorised 

Winterhalter service technicians. Unprofessional maintenance or 
repairs may lead to considerable dangers for the user for which 
Winterhalter cannot be held liable. 

  Only original spare parts by Winterhalter may be used for mainte-

nance or repairs. Use of spare parts that are not original spare 
parts invalidates the warranty. 

 

1.4  General safety notes 

  Read the safety and operational notes included in these operating 

instructions carefully. Keep these operating instructions in a safe 
place for later reference. Failure to observe the safety notes and 
operating instructions voids all liability and warranty claims against 
Winterhalter Gastronom GmbH. 

  Only work with the softener after reading and understanding the 

operating instructions. Winterhalter Customer Service will be glad 
to provide you with information on how to operate the device and 
how it functions. The softener may only be operated as described 
in these operating instructions. 

 
 

2 Product 

description 

The softener consists of a mobile plastic container and a removable 
cover. The regeneration salt is placed into the container.  
Two cartridges are integrated into the container. The cartridges are 
filled with exchange resin and are connected together. 
 
Water softening is based on the principle of ion exchange. The 
exchange resin in the cartridges binds with the hardening ions from 
the raw water flowing through the device and releases other non-
hardening ions into the water. The softened water has a total hard-
ness of 0 °dH. 

The capacity of the exchange resin is limited. It depends on the total 
hardness of the raw water. The exchange resin must be regenerated 
when it has been used up. The control head on the cartridges con-
trols regeneration depending on the water hardness set. When a 
cartridge is depleted the unit switches to the second cartridge, and 
the depleted cartridge is regenerated, ensuring that softened water is 
continuously available. 
 
 

Installation and connection 

3.1  Installation site requirements 

  The room must be frost-free. 

  A water drain must be located near the softener. The water drain 

must not be higher than the safety overflow on the rear of the sof-
tener. 

  Ideally the room has a floor drain. 

  The installation location must be horizontal and even. Slight incli-

nations such as are usual in kitchens do not impair functioning, 
however the softener should be secured against rolling. 

  The softener should preferably be installed on the floor. If the 

softener is placed on a base, the castors should be removed. 

  There should be sufficient space above to ensure that the cover 

can be removed easily during the refilling of regeneration salt. 

  See connection diagram for connections for water inlet and water 

drain (page 10). 

 

3.2  Preparing control head 

 

 

 Remove the cover of the container. 

 Take the hoses and assembly kit out of the container. 

 Equip the adapters (1) with the O-rings (2) and grease with sili-

cone grease. 

 Plug the adapters (1) onto the "in" and "out" connections. 

 Secure with handle (4) and pin (3). 

 
 

3.3 Connecting 

 

 

Caution 

Connection of the softener to the drinking water network 
and to the waste water must be performed according to 
the country-specific, local conditions by an approved 
water fitter.

 

National installation and operating regulations as well as 
details on the connection diagram on page 10 must be 
observed. 

 

 

03 / 2017-02 

Summary of Contents for DuoMatik 3

Page 1: ...DuoMatik 3 Operating instructions Connection diagram Commissioning instructions 7 12 GB...

Page 2: ......

Page 3: ...ce and how it functions The softener may only be operated as described in these operating instructions 2 Product description The softener consists of a mobile plastic container and a removable cover T...

Page 4: ...te the softener 5 Operation The softener works automatically following commissioning Only the regeneration salt must be refilled from time to time Caution Possibility of damage due to incorrect salt O...

Page 5: ...preventer 3 audibly suck in air while water is flowing out of the hose 4 Replace the backflow preventer 3 if it does not pass the test Reinstall the backflow preventer 3 according to the connection di...

Page 6: ...nce with DIN EN 1717 National installation and operating regulations must also be complied with The system can also be mounted in mirror image Provide on site connections next to the device 6 Waste wa...

Page 7: ...setting 5 mm Total hardness 40 dH Change distance a to 17 mm INFO The salt consumption per regeneration increases from 0 3 kg to 0 5 kg Ensure that the valve base 1 is sitting in the recess of the co...

Page 8: ...PORTANT The arrow must not point to the black area INFO Each tooth deviation means 20 litres of softened water more or less up until the next regeneration Switch on the warewasher connected to the sof...

Page 9: ......

Page 10: ...9 0 75 42 4 02 1 87 www winterhalter de info winterhalter de Winterhalter Gastronom GmbH Commercial Dishwashing Systems Winterhalterstrasse 2 12 88074 Meckenbeuren Germany Telephone 49 0 75 42 4 02 0...

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