Winmate R15IH3S-SPC369 User Manual Download Page 84

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User Manual

Chapter 7

Technical Support

- 84 -

CHAPTER 7: TECHNICAL SUPPORT

This chapter includes technical support documents and software developing kit

(SDK). If any problem occurs fill in

problem report form

enclosed and immediately

7.1 Software Developer Support

Winmate provides the following SDK and Utilities for the IP69K Stainless P-CAP

Panel PC.

Item File Type

Description

SDK

Watchdog SDK

Utility

Watchdog Utility

To find the Drivers and SDK, please refer to the Driver CD that comes in the

package or contact us. Also, you can download drivers from Winmate Download

Center.

Winmate Download Center

Go to

www.winmate.com.tw

Support

Download Center

Full IP65/IP69K

Stainless PPC > Broadwell

Or follow the link:

http://www.winmate.com.tw/DownCenter/DownLoadCenter.asp?DownType=4302

Summary of Contents for R15IH3S-SPC369

Page 1: ...read this instructions before operating the device and retain them for future reference Flat Stainless P Cap Panel PC Intel Core i5 5250U Broadwell 1 6GHz turbo to 2 7GHz Full IP69K User Manual Versi...

Page 2: ...PTER 2 GETTING STARTED 20 2 1 Powering On 20 2 1 1 AC Adapter Components 20 2 1 2 Power Considerations 21 2 1 3 Power Consumption 21 2 1 4 Connecting the Power 22 2 2 Connector Pin Assignments 23 2 2...

Page 3: ...Driver 64 5 2 Installing Graphics Driver 67 5 3 Installing Audio Driver 70 5 4 Installing Ethernet Driver 72 5 5 Intel Management Engine Software 75 CHAPTER 6 MOUNTING 79 6 1 Cable Mounting Considerat...

Page 4: ...d Applications that are described in this manual are for illustration purposes only We make no representation or guarantee that such application will be suitable for the specified use without further...

Page 5: ...for technical support if you need additional assistance You may need the following information ready before you call Product serial number Software OS version application software etc Description of...

Page 6: ...to hardware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel WARNING AVERTISSEMENT An Elec...

Page 7: ...el exp riment devrait ouvrir ces chassis CAUTION ATTENTION Always ground yourself to remove any static charge before touching the CPU card Modern electronic devices are very sensitive to static electr...

Page 8: ...is correct Position the power cord so that people cannot step on it Do not place anything over the power cord If the equipment is not used for a long time disconnect it from the power source to avoid...

Page 9: ...re afin que l quipement ne se d charge pas sur vous Cover workstations with approved anti static material Use a wrist strap connected to a work surface and properly grounded tools and equipment Use an...

Page 10: ...can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a resi...

Page 11: ...tion set for the IP69K Flat Stainless P Cap Panel PC provides information for specific user needs and includes IP69K Stainless P Cap Panel PC User Manual contains detailed description on how to use th...

Page 12: ...2 Introduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the device in the packing list Mechanical dimensions a...

Page 13: ...mical manufacturing and other industrial applications 1 1 Product Features The IP69K Stainless P Cap Panel PC features Intel Core i5 5250U Broadwell 1 6 GHz Turbo to 2 7 GHz SUS304 stainless steel for...

Page 14: ...If any of these items are missing or damaged contact us immediately Factory shipment list Panel PC Quick Start Guide Hardcopy Driver CD User Manual Varies by product specifications 915211101032 IH32 9...

Page 15: ...troduction 15 1 3 Connector Placement IP69K Flat Stainless P Cap Panel PC has M25 type connectors with protection cap and air venting valve For cable specifications refer to the Ch 2 Cable Specificati...

Page 16: ...cated on the rear side of the Panel PC Physical Buttons Icon Button Description Reset Press to reset the system Power On Off Press to power on or power off the device LED Indicators LED Type Status De...

Page 17: ...sions This section contains mechanical drawing of the panel PC Notice that this is a simplified drawing and some components are not marked in detail 1 5 1 Dimensions 15 Unit mm Dimensions 378 x 301 x...

Page 18: ...User Manual Chapter 1 Introduction 18 1 5 3 Dimensions 21 5 Unit mm Dimensions 541 x 337 x 53...

Page 19: ...User Manual Chapter 2 Getting Started 19 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Page 20: ...y Precautions Do not use the adapter in a high moisture environment Never touch the adapter with wet hands or foot Allow adequate ventilation around adapter while using Do not cover the adapter with p...

Page 21: ...p 56W typ 66W typ With maximum backlight and high CPU load ALTERNATING CURRENT MISE LE TERRE This product must be grounded Use only a grounded AC outlet Install the additional PE ground wire if the lo...

Page 22: ...ng Steps 1 Connect the AC adapter to the DC in jack connector located on the back side of the Panel PC 2 Connect the power cord to AC adapter 3 Plug the power cord to the AC outlet and the device will...

Page 23: ...waterproof connectors Use only the cables that are included in the package The pin assignments of the cables are as follows 2 2 1 Power Cable The IP69K Stainless P Cap Panel PC has M25 type connector...

Page 24: ...User Manual Chapter 2 Getting Started 24 2 2 2 Serial Cable The IP69K Stainless P Cap Panel PC has M25 type serial port connector Use serial cable to connect serial interfaces...

Page 25: ...User Manual Chapter 2 Getting Started 25 2 2 3 Ethernet Cable The IP69K Stainless P Cap Panel PC has M25 type Ethernet connector Use Ethernet cable to connect the Panel PC to the Internet...

Page 26: ...ual Chapter 2 Getting Started 26 2 2 4 USB 2 0 Cable The IP69K Stainless P Cap Panel PC has one M25 type USB2 0 connector Use USB2 0 cable to connect external devices such as mouse or keyboard to the...

Page 27: ...ain water temperatures up to 80 C and a water jet operating at 99 97 bar Before cleaning Make sure the device is turned off Disconnect the power cable from any AC outlet When cleaning Use water up to...

Page 28: ...e Device 28 Operating the Device This chapter provides detailed information on how to operate the device If you have been using touch screen Panel PCs before the interface may look familiar Sections i...

Page 29: ...el PC 3 1 Operating System The Panel PCs support several versions of Windows OS Windows 10 IoT Enterprise Windows Embedded 8 1 Industry Pro Windows 7 Pro for Embedded Systems and Windows Embedded Stan...

Page 30: ...th one finger Mouse drag Selection Drag one finger left right Zoom Zoom default to CTRL key scroll wheel Move two fingers apart toward each other Rotate No system default unless handled by Application...

Page 31: ...ormation on Watchdog in Watchdog Guide that you can download from Winmate Download Center or File Share Refer to the Ch 7 Technical Support for more details To enable watchdog in Watchdog AP follow th...

Page 32: ...occurs the system will restart automatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Settings Description Watchdog Countdown Time The system automaticity r...

Page 33: ...IOS Setup 33 AMI UEFI BIOS Setup BIOS Setup Utility is a program for configuration basic Input Output system settings of the computer for optimum use This chapter provides information on how to use BI...

Page 34: ...F and ON and enter the BIOS again IMPORTANT Updated BIOS version may be published after the manual released Check the latest version of BIOS on the website Run BIOS setup utility for 1 Error message o...

Page 35: ...s F3 Optimized Defaults F4 Save Exit Esc Exit Change Opt Enter Select or execute command Cursor Moves to the previous item Cursor Goes to the next item Cursor Moves to the previous item Cursor Goes to...

Page 36: ...formation about your system including BIOS version processor RC version system language time and date When you enter BIOS setup the first menu that appears on the screen is the main menu It contains t...

Page 37: ...ny of the items on the left frame of the screen to go to the sub menu for the item such as CPU Configuration You can use the Arrow keys enter all advanced BIOS setup options The advanced BIOS setup me...

Page 38: ...submenu CPU Configuration Configures CPU settings Enter Opens submenu SATA Configuration Configures SATA parameters Enter Opens submenu USB Configuration Configures USB parameters Enter Opens submenu...

Page 39: ...PI Settings BIOS Setting Description Setting Option Effect Enable ACPI Auto Configuration BIOS ACPI Auto Configuration Enable Disable Enables or Disables this function Enable Hibernation Control hiber...

Page 40: ...Setting Description Setting Option Effect Wake System from S5 Enables or disables system wake on alarm event Disabled Disables wake up function Fixed Time System will wake on the hr min sec specified...

Page 41: ...d Computing BIOS Setting Description Setting Option Effect Security Device Support Enable or disable BIOS support for security device Enabled Disabled Set required configuration TPM State Enable or di...

Page 42: ...ey arrows to navigate through the menu BIOS Setting Description Setting Option Effect Hyper threading Enabled for Windows XP and Linux OS optimized for Hyper Threading Technology and Disabled for othe...

Page 43: ...Enabled Disabled Set desirable configuration SATA Mode Selection Allows users to select mode of SATA controller s Enabled Disabled Set desirable configuration SATA Controller Speed Allows users to sel...

Page 44: ...nable all the USB devices XHCI Hand off This is a workaround for OSs without XHCI hand off support Disabled Disables this function Enabled Enables this function EHCI Hand off This is a workaround for...

Page 45: ...Sec Depends on the time out value Device power up delay Maximum time the device will take before it properly reports itself to the host controller Auto Uses default value for a root port it is 100 ms...

Page 46: ...User Manual Chapter 4 AMI UEFI BIOS Setup 46 4 2 2 7 F81866 H W Monitor 4 2 2 8 F81866 Super IO Configuration...

Page 47: ...l port and select optimal settings for the Super IO Device Enable Disable Default Enable Enable or Disable Serial Port COM Super IO Watch Dog Timer Setting The watchdog timer circuit has to be trigger...

Page 48: ...Setting BIOS Setting Description Setting Option Effect Serial Port Enable or Disable Serial Port COM Enabled Disabled Set required parameters Change setting Details of USB items Auto Set required par...

Page 49: ...User Manual Chapter 4 AMI UEFI BIOS Setup 49 4 2 2 10 Chipset Menu 4 2 2 11 PCH IO Configuration...

Page 50: ...PCH LAN controller Enables or disables the LAN1 2 controller Enabled Disabled Set desirable parameters Wake On LAN Enables or disables LAN1 2 wake up from sleep state Enabled Disabled Set desirable pa...

Page 51: ...ting Description Setting Option Effect DMI Link ASPM Control Allows users to enable or disable the DMI Link ASPM Control Enabled Disabled Set desirable parameters DMI Link Extended Synch Control Allow...

Page 52: ...USB Precondition Allows user to enable or disable USB precondition Enabled Disabled Set desirable parameters XHCI Mode Allows user to enable or disable XHCI mode Smart Auto Set desirable parameters US...

Page 53: ...User Manual Chapter 4 AMI UEFI BIOS Setup 53 4 2 2 14 System Agent SA Configuration Allows users to enable or disable VT d 4 2 2 15 Graphics Configuration...

Page 54: ...Allows users to enable or disable IGD Aperture Size This item allows users to select aperture size DVMT Pre Allocated Allows users to select DVMT pre allocated memory size DVMT Total Gfx Mem Allows us...

Page 55: ...nu sets the sequence of the devices to be searched for the operating system The bootable devices will be automatically detected during POST and shown here allowing you to set the sequence that the BIO...

Page 56: ...keypad of the keyboard after the POST Default On On Off Remains On or OFF Quite Boot Determines if POST message or OEM logo is displayed Disabled Disables this function Enabled Enables this function...

Page 57: ...system and set up some system features according to your preferences BIOS Setting Description Setting Option Effect Administrator Password Displays whether or not an administrator password has been se...

Page 58: ...ave changes Discard Changes and Exi This exits the BIOS Setup without saving the changes made in BIOS Setup to the CMOS Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save Cha...

Page 59: ...p Main Menu Restore Default Restore load default values for all the setup options Enter YES Saves the changes Enter NO Return to the BIOS Setup Main Menu Save as User Defaults Save the changes done so...

Page 60: ...o backup all user data The data will be lost after the recovery process To enable quick one key recovery procedure Plug in the AC adapter to Bay Trail series computer Make sure the computer stays plug...

Page 61: ...FI BIOS Setup 61 Wait the recovery process to complete During the recovery process a command prompt will show up to indicate the percent of recovery process complete The system will restart automatica...

Page 62: ...User Manual Chapter 5 Driver Installation 62 Driver Installation This chapter describes how to install all necessary drivers...

Page 63: ......

Page 64: ...Chipset Driver The Intel Chipset Drivers should be installed first before the software drivers enable Plug Play INF support for Intel chipset components Follow the instructions below to complete the...

Page 65: ...User Manual Chapter 5 Driver Installation 65 Step 2 Click Next to start the installation Step 3 Click Next to continue the installation...

Page 66: ...User Manual Chapter 5 Driver Installation 66 Step 4 Click Yes I want to restart this computer now to finish installation...

Page 67: ...er to enable the function Intel Graphic supports versatile display options and 32 bit 3D graphics engine Triple independent display enhanced display modes for widescreen flat panels for extend twin an...

Page 68: ...User Manual Chapter 5 Driver Installation 68 Step 2 Click Next to install the driver Step 3 Click Yes to agree with the license terms...

Page 69: ...User Manual Chapter 5 Driver Installation 69 Step 4 Click Next to install the driver Step 5 Click Yes I want to restart this computer now to finish installation...

Page 70: ...ADCs that can support a stereo microphone and feature Acoustic Echo Cancellation AEC Beam Forming BF and Noise Suppression NS technology Please confirm which operating system is running on the IH32 M...

Page 71: ...User Manual Chapter 5 Driver Installation 71 Step 3 Click Yes I want to restart my computer now to finish the installation...

Page 72: ...rd before installing the Ethernet drivers Follow the steps below to complete the installation of the Intel I210IT Gigabit LAN Controller I218LM Gigabit LAN drivers You will quickly complete the instal...

Page 73: ...User Manual Chapter 5 Driver Installation 73 Step3 Click Next to agree with the license terms Step 4 Click Next to install the driver...

Page 74: ...User Manual Chapter 5 Driver Installation 74 Step 5 Click Finish to complete the driver installation...

Page 75: ...This installation program installs the Intel ME software components required for the platform on which you are installing and installs only those components that matches your platform s capabilities S...

Page 76: ...User Manual Chapter 5 Driver Installation 76 Step 2 Click Next to continue the installation Step 3 Click Yes to agree with the License terms...

Page 77: ...User Manual Chapter 5 Driver Installation 77 Step 4 Choose I accept the terms of the license agreement and click Next to continue Step 5 Click Finish to complete the software installation...

Page 78: ...User Manual Chapter 6 Mounting 78 Mounting This chapter provides step by step mounting guide for all available mounting options...

Page 79: ...ction 2 1 for the cable installation instruction WARNING AVERTISSEMENT Observe all local installation requirements for connection cable type and protection level Suivre tous les r glements locaux d in...

Page 80: ...wires If power wiring and device wiring paths must be crossed make sure the wires are perpendicular at the intersection point Keep the wires separated according to the interface Wires that share simi...

Page 81: ...1 VESA Mount Flat Stainless P CAP Panel PC has VESA mount holes on the rear side Follow instructions below to mount the unit with VESA Mount bracket not supplied by Winmate Size VESA Plate Dimensions...

Page 82: ...ows installing the Panel PC with the bracket not supplied by Winmate Mounting instruction 1 Place the Panel PC on the bracket stand aiming screw holes for each other 2 Secure screws to fix the device...

Page 83: ...83 Technical Support This chapter includes directory to Winmate technical support...

Page 84: ...lowing SDK and Utilities for the IP69K Stainless P CAP Panel PC Item File Type Description 1 SDK Watchdog SDK 2 Utility Watchdog Utility To find the Drivers and SDK please refer to the Driver CD that...

Page 85: ..._________________ _________________________________________________________________ _________________________________________________________________ __________________________________________________...

Page 86: ...User Manual Appendix A Product Specifications 86 Product Specifications This section includes product specifications Appendix...

Page 87: ...0 H 70 70 V 85 85 H 80 80 V 89 89 H 89 89 V Max Colors 16 2M 16 7M 16 7M Touch P Cap Default Glass Optional System Processor Intel Core i5 5250U Broadwell 1 6GHz turbo to 2 7GHz BIOS AMI UEFI BIOS Sys...

Page 88: ...fication Cooling System Fanless Mounting Yoke Mount VESA Mount Environmental Consideration Operating Temperature 0 C to 45 C Operating Humidity 30 to 90 non condensing IP Rating Full IP69K Power Speci...

Page 89: ...ort Drivers Item Driver Windows 7 Windows 8 Windows 10 1 Chipset Driver 2 Graphics Driver 3 Audio Driver 4 Ethernet Driver 5 Intel Management Engine Software 7 Watchdog Driver Software Support SDK Ite...

Page 90: ...User Manual Appendix B Order Information 90 Order Information This section includes product specifications Appendix...

Page 91: ...ON The IP69K Flat Stainless P CAP Panel PC available for ordering in the following configurations SBC Panel PC RAM SODIMM DDR3L 2GB 4GB 8GB 16GB OS Windows 10 IoT Enterprise Windows Embedded 8 1 Indus...

Page 92: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com...

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