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Winmate G-Win Series, User Manual

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Winmate G-Win Series User Manual Download Page 43

 

 

43 

Chapter 6: Technical Support 

6.1 Software Developer Support 

We  provide  the  SDK  in  the  User  Manual  and  SDK  CD,  or  you  can  download  the  SDK  from 
Winmate Download Center or Winmate Partner Portal. 

The list of SDK for S-Series HMI: 

Item 

Type 

Description 

1 

SDK 

Digital I/O SDK 

2 

SDK 

Watchdog SDK 

3 

Utility 

Watchdog Utility 

Winmate Download Center: 

Go to 

http://www.winmate.com /

 >Support > Download Center > Rugged Series > G-WIN Rugged 

PC-IB32 

Or follow the link: 

http://www.winmate.com/DownCenter/DownLoadCenter.asp?DownType=0907

 

 

 

Winmate File Share 

Go to 

http://www.winmate.com / 

> Support > Partner Portal > Public Documents > Panel PC > G-

WIN > IB32 (Celeron N2930)

 

Or follow the link below:

 

https://winmate.box.com/v/GWIN-PPC-IB32

 

 

6.2 Problem Report Form 

G-WIN Vehicle Mount Panel PC 

Customer name: 
Company:  
Tel.: 

Fax: 

E-mail: 

Date: 

 
Product Serial Number: _____________________________________________________ 
 

Problem Description: 

Please describe the problem as clearly as possible. Detailed description of 

the occurred problem will allow us to find the best solution to solve the problem as soon as 
possible. 
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Summary of Contents for G-Win Series

Page 1: ...fully before using this product and save this manual for future use G WIN Military Panel PC Intel Celeron N2930 1 83 GHz Model No R08IB3S MLU1 R10IB3S MLT2 R15IB3S MLC3HB User Manual Document Version 1 1 Document Part Number 91521110102Z ...

Page 2: ...talling Operating System 20 2 4 How to Enable Watchdog 21 2 5 Connectors 22 2 5 1 Wiring Requirements 22 2 5 2 Connector Description and Pin Assignment 22 Chapter 3 Mounting 24 3 1 Cable Mounting Considerations 25 3 2 Safety Precautions 25 3 3 Mounting Guide 25 3 3 1 VESA Mounting 26 3 3 2 Yoke Mounting 27 3 3 3 Roof Mounting 29 Chapter 4 Driver Installation 32 4 1 Introduction 33 4 2 Touch Driver...

Page 3: ...USB CDROM for Booting OS 40 5 2 Using Recovery Wizard to Restore Computer 41 Chapter 6 Technical Support 42 6 1 Software Developer Support 43 6 2 Problem Report Form 43 Appendix 44 Appendix A Hardware Specifications 45 Appendix B Order Information 46 Appendix C Touchscreen 46 ...

Page 4: ...ear from the invoice date If the customer discovers a defect we will at his her option repair or replace the defective product at no charge to the customer provide it is returned during the warranty period of one year with transportation charges prepaid The returned product must be properly packaged in its original packaging to obtain warranty service If the serial number and the product shipping ...

Page 5: ...dware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible à l équipement et explique comment éviter le problème potentiel Warning Avertissement An Electrical Shock Warning indicates the potential harm from electrical hazards and how to avoid the potential problem Un Avertissement de Choc Électrique indique le potentiel de chocs sur des emplacements él...

Page 6: ...r un bracelet de mise à la terre comme précaution Placer toutes les composantes électroniques sur une surface conçue pour dissiper les charge ou dans un sac anti statique lorsqu elles ne sont pas dans le chassis For your safety carefully read all the safety instructions before using the device Keep this user manual for future reference Always disconnect this equipment from any AC outlet before cle...

Page 7: ... that come with the product When in doubt please contact the manufacturer Utiliser seulement les cordons d alimentation fournis avec le produit Si vous doutez de leur provenance contactez le manufacturier Warning Avertissement Always ground yourself against electrostatic damage to the device Toujours vérifier votre mise à la terre afin que l équipement ne se décharge pas sur vous Cover workstation...

Page 8: ...s and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at him own expense EC Declaration of Conformity This equipment is in confo...

Page 9: ...or the G WIN Military Panel PC with Freescale Cortex A9 i MX6 Dual Core provides information for specific user needs and includes G WIN Military Panel PC User Manual contains detailed description on how to use the panel PC its components and features Note Some pictures in this guide are samples and can differ from actual product Document Revision History Version Date Note 1 0 25 Oct 2018 Initial d...

Page 10: ...r Manual Chapter 1 Introduction This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the panel PC in the packing list Mechanical dimensions and drawings included in this chapter ...

Page 11: ...parts for 8 4 10 4 and 15 Totally sealed IP67 Design for 15 Fanless streamlined enclosure for highly efficient heat dissipation Compliance with MIL STD 810 IEC 60068 2 27 for shock and vibration test Aluminum Housing with anti corrosion 5 Wire Resistive Touch anti reflective protection glass Optional GPS 3G WLAN Either one Wide range 9 36 V DC input Mounting options suitable for vehicle mounting V...

Page 12: ...12 8 4 15 G WIN Military Panel PC Bay Trail N2930 User Manual 1 4 Mechanical Concept On the picture below you can see spare parts exploded drawing of a standard G WIN Military Panel PC ...

Page 13: ...hysical Appearance G WIN Panel PC comes with various interfaces located on the bottom panel The I O placement varies by processor and screen size of the Panel PC R08IB3S VMU1 G WIN Panel PC 10 4 R10IB3S VMT2 R10IB3S VMP3 R10IB3S VMP1 ...

Page 14: ...kable power connector RS 232 422 485 Serial interface connector controls monitors devices and offers in addition digital inputs outputs Example A printer or scanner to a panel PC USB Connects USB 2 0 or USB 3 0 devices Example A mouse or keyboard to a panel PC HDMI Transmits and protects copyrighted digital video and audio Example An HD tuner to an HD ready TV RJ 45 Connect computers onto Ethernet...

Page 15: ...and brightness control for backlight G WIN Panel PC 8 4 10 4 Icon Button Function Power Turn ON or turn OFF the Panel PC Brightness UP Increase the brightness of the display screen or allows user to navigate items of a single OSD menu Brightness DOWN Decrease the brightness of the display screen or allows user to navigate items of a single OSD menu Reset Clear any pending errors or events and brin...

Page 16: ...ly Tap the button once to AUTOMATICALLY adjust brightness mode Press the button again to MANUALLY adjust brightness mode Day Night Mode Tap this button to enter DAY MODE Tap this button to enter NIGHT MODE to increase visibility in low light conditions Brightness UP Increase the brightness of the display screen or allows user to navigate items of a single OSD menu Brightness DOWN Decrease the brig...

Page 17: ...s LED indicators are located on the OSD panel on the back side of G WIN Military Panel PC Indicator Color Definition PWR Green Power is ON and the device functions normally Orange Panel PC is suspended HDD Green HDD is active OFF HDD is inactive ...

Page 18: ...15 G WIN Military Panel PC Bay Trail N2930 User Manual Chapter 2 Getting Started This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations ...

Page 19: ... other objects that will reduce cooling Do not use the adapter while it is inside a carrying case Do not use the adapter if the cord is damaged There are NO serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture Connecting to Power Source 1 Connect a power cable to military power connector located on the back side of the Panel PC 2 Connect open wires to the source...

Page 20: ...g Tap Start Shut down Wait for your computer to completely turn off before disconnecting the power cord if necessary Note If your system is not Windows 7 the method to turn off the device may slightly vary 2 3 Installing Operating System You may install your own OS if it is not installed When installing OS to this device please follow the steps and use external equipment such as Keyboard and Mouse...

Page 21: ...pen Watchdog utility 3 In Watchdog utility window set countdown time and periodically feed time or disable watchdog Example Every 10 min watchdog will monitor the system in case any error occurs the system will restart automatically when the countdown time reaches 0 Every 9 min watchdog timer will be reset to 10 min Setting Description Watchdog Countdown Time The system automaticity restarts when ...

Page 22: ...e sure to disconnect the power cord before installing and or wiring your device Verify the maximum possible current for each wire gauge especially for the power cords Observe all electrical codes dictating the maximum current allowable for each wire gauge If the current goes above the maximum ratings 80 W the wiring could overheat causing serious damage to your equipment Be careful when handling t...

Page 23: ... to the internet Pin Signal Name Pin Signal Name 1 5V 2 USB_D 3 USB_D 4 GND 5 STDA_SSRX 6 STDA_SSRX 7 GND_DRAIN 8 STDA_SSTX 9 STDA_SSTX 10 5V 11 USB_D 12 USB_D 13 GND Pin Signal Name Pin Signal Name 1 TMDS_DATA2 2 GND 3 TMDS_DATA2 4 TMDS_DATA1 5 GND 6 TMDS_DATA1 7 TMDS_DATA0 8 GND 9 TMDS_DATA0 10 TMDS_CLOCK 11 GND 12 TMDS_CLOCK 13 CEC 14 NC 15 DDC_CLOCK 16 DDC_DATA 17 GND 18 5V 19 Hot Plug Detect ...

Page 24: ...4 15 G WIN Military Panel PC Bay Trail N2930 User Manual Chapter 3 Mounting This chapter provides mounting guide for all available mounting options Pay attention to cautions and warning to avoid any damages ...

Page 25: ...tersecting paths to route power and networking wires If power wiring and device wiring paths must be crossed make sure the wires are perpendicular at the intersection point Keep the wires separated according to the interface Do not bundle input wiring with output wiring Keep them separate When necessary it is strongly advised to label wiring to all devices in the system 3 3 Mounting Guide The devi...

Page 26: ... M4x6 mm 15 100 x 200 mm VESA M6x8 mm VESA Plate Installation Wall Mount with customer s bracket Mounting Steps 1 Screw VESA Bracket to the fixture ex wall with M4 flathead screws 2 Place the device on VESA bracket 3 Carefully mount the device to the fixture for ex wall 4 When the installation is complete plug the power cord into a grounded AC outlet Turn on the power Note Notice that both hooks o...

Page 27: ... a wall or ceiling You can purchase dash yoke mounting kit from Winmate as an optional accessory Yoke Mounting Kit Size Winmate Part Number 8 4 99KK08Z00010 10 4 99KK00Z00010 Yoke Mount Kit includes One bracket stand Three M5 x10 screws with washer One locking handle adjustment tool with metal washer ...

Page 28: ... the bracket stand aiming screw hole for each other 2 Secure three M5x10 screws to fix the device upon the bracket stand 3 Secure tightly locking handle to the Panel PC 4 Loosen the hand screw adjustment tool then you can adjust product angle on the stand Then screw the product tightly again to secure the stand position ...

Page 29: ...d 3 3 3 Roof Mounting Roof mounting allows mounting your device on the roof You can purchase roof mounting kit from Winmate as an optional accessory U Shape Mounting Kit Size Winmate Part Number 8 4 98K008A0000R 10 4 98K010A00018 ...

Page 30: ...30 8 4 15 G WIN Military Panel PC Bay Trail N2930 User Manual U Shape Mounting Kit Mechanical Drawing For 8 4 G WIN Vehicle Mount Panel PC ...

Page 31: ...31 Chapter 2 Getting Started For 10 4 G WIN Vehicle Mount Panel PC ...

Page 32: ...32 8 4 15 G WIN Military Panel PC Bay Trail N2930 User Manual Chapter 4 Driver Installation This chapter describes how to install all necessary drivers ...

Page 33: ...e Driver CD included in the package 4 2 Touch Driver Installation 4 2 1 Downloading Drivers ELO AccuTouch CarrollTouch infrared driver software provides a consistent software interface among all ELO AccuTouch CarrollTouch infrared touch screens and controllers Go to http www elotouch com Support dnld asp for a complete list of available drivers For Driver Installation please install the ELO Touch ...

Page 34: ...930 User Manual 4 2 2 Configuration Utility After finishing the installation follow the steps below to test the configuration utility Step 1 Enter My Computer click the ELO Touch Screen shortcut function Step 2 Click Align function key to continue ...

Page 35: ...35 Chapter 2 Getting Started Step 3 Calibrate four point locations on the screen Step 4 Click Yes if the cursor follows your finger and finish the utility test ...

Page 36: ...d or remove for new RS 232 or PS 2 touch panel devices 4 3 1 Installing Touch Kit Follow the steps below to install Touch Kit Step 1 Insert the Touch Kit CD to CD ROM Step 2 Open the G WIN Vehicle Mount Panel PC User Manual CD to Touch _PM directory Step 3 Double click the Setup exe then Windows starts to run the installation program Important Do not plug the USB controller on the system before th...

Page 37: ...r 2 Getting Started Step 2 Enter General functions and choose the language you need Then Enter Tool function alignments to match the display And go to the next step Step 3 Correct four point locations on screen ...

Page 38: ...38 8 4 15 G WIN Military Panel PC Bay Trail N2930 User Manual Step 4 Press Yes to continue if four point calibration test is complete successfully and press Ok to finish the screen calibration ...

Page 39: ...39 Chapter 5 Troubleshooting Chapter 5 Troubleshooting This chapter describes all known issues and solutions ...

Page 40: ...y Trail N2930 User Manual 5 1 Using USB HDD or USB CDROM for Booting OS If you need to use USB HDD or USB CDROM for booting an operating system at start up time we recommend disabling the Quick Power On Self Test function in CMOS setting ...

Page 41: ...ata as all data will be lost after the recovery process Follow the procedure below to enable quick one key recovery procedure 1 Plug in the AC adapter to the computer Make sure the computer stays plugged in to power source during the recovery process 2 Power on the tablet computer and when the boot screen shows up press the Fn1 button Recovery Key on the front bezel OR press F6when using an extern...

Page 42: ...il N2930 User Manual Chapter 6 Technical Support This chapter includes information where to find technical support and Winmate s Software Developing Kit SDK If any problem occurs fill in Problem Report Form enclosed and immediately contact us ...

Page 43: ... problem as clearly as possible Detailed description of the occurred problem will allow us to find the best solution to solve the problem as soon as possible ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ _____...

Page 44: ...44 8 4 15 G WIN Military Panel PC Bay Trail N2930 User Manual Appendix This section includes additional product information ...

Page 45: ...utput Connectors Power 1 x Military Grade Lockable MS27467T9F98S Connector 1 x Military Grade Lockable MS27467T9F98S Connector 1 x Military Grade Lockable MS27467T9F98S Connector Ethernet Port 2 x RJ 45 2 x RJ 45 2 x RJ 45 USB Ports 1 x USB 2 0 1 x USB 3 0 1 x USB 2 0 1 x USB 3 0 1 x USB 2 0 1 x USB 3 0 COM Port 1 x RS232 422 485 1 x RS232 422 485 1 x RS232 422 485 HDMI 1 x HDM 1 4a 1 x HDM 1 4a 1...

Page 46: ...terface touch controller card via the COM2 port Note inside Panel PC When the touch driver installed either for ELO or Premier Touch systems it will detect COM2 port automatically The ELO AccuTouch and Premier Touchscreen are based on patented resistive technology The touchscreen may be flat spherical or cylindrical It is installed over the face of the display Since its shape matches of the displa...

Page 47: ...________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ _____________________________...

Page 48: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District New Taipei City 24158 Taiwan R O C www winmate com Copyright Winmate Inc All rights reserved ...

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