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Contact Wilson Electronics Customer Support Team with any questions at 866-839-9361
or email: [email protected]. Mon.- Fri. Hours: 7 am to 6 pm MST.
Understanding the Upper Panel Indicator Light
As the LCD display is being toggled through the four cellular bands,
the upper indicator light (power) will glow green, orange, or red on each
selected band, depending on how the booster is functioning on each band
as explained below.
Green
indicates the unit is powered and working properly .
Red
indicates the booster has shut down due to extreme oscillation (feedback) .
Orange
indicates the booster has shut down due to extreme signal overload .
This is caused from being too close to a cell tower .
Fixing Red Light Issues
If the power light is red:
1 . Make sure all connections are tight .
2 . You need to increase the distance between the outside antenna and the
inside antenna by moving them horizontally and/or vertically farther apart .
After doing so, reset the booster by unplugging the power supply and then
plugging it back in . If the light is green after separating the antennas, you
have eliminated the problem .
3 . If your coverage area is still too small after separating the antennas
contact the Wilson Electronics Customer Support Team for assistance:
866-839-9361 .
Fixing Orange Light Issues
If the power light is orange:
1 . It will be necessary to turn the outside antenna away from the nearby
cellular signal in small increments until the light turns green . If the Signal
Booster will not respond, relocation of the outside antenna may be required .
2 . If the light remains orange, contact the Wilson Electronics Customer
Support Team for assistance at 866-839-9361 .
