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Need help?
www.WilsonElectronics.com
Tech Support
877-594-5766
Mon.- Fri. Hours: 7 am to 6 pm MST
Blinking Red:
If one or more of the lights
on the Signal Booster are blinking red,
this means that the Signal Booster has
shutoff due to close proximity to the mobile
device . Increase the distance between the
mobile device and the Inside Antenna until
the light is no longer flashing red. Contact
Wilson Electronics Technical Support Team
for assistance .
Green light:
A green light indicates the
Mobile 3G Signal Booster is working
properly .
If you have additional questions about
the operation of your Mobile 3G Signal
Booster, please contact the Wilson
Electronics technical support team at
866-294-1660 or email
tech@wilsonelectronics .com .
Additional FAQ:
What hours can I contact tech support?
Technical Support can be reached from 7:00am
to 6:00pm MST, by calling (866-294-1660), or by
email, at tech@wilsonelectronics .com
How does weather affect the performance of
my outside antenna?
Water vapor (e .g . rain, fog, snow or other
precipitation) creates an effective filter to cellular
signal . In times of heavy precipitation, you may
see less performance .
What’s the difference between the 800 MHz
and the 1900 MHz bands? How do I know
which MHz band my cell phone uses?
The Mobile 3G works with all major North
American cellular providers on the 800 & 1900
MHz frequencies. Traditionally, 800/1900MHz are
associated with voice and 3G data; while 700MHz
and 1700/2100MHz are associated with 4G data .
For more detail, refer to
wirelessadvisor .com .
Signal Booster technology . For example,
in the summer, the Signal Booster case
may be as hot as 150 degrees inside your
vehicle . These high temperatures will
NOT damage the Signal Booster, nor do
they pose a fire risk to the vehicle. Again,
be sure to place your Signal Booster in a
location with adequate ventilation and away
from direct sunlight or moisture .
Understanding the Mobile 3G
Signal Booster Lights
The lights on the top of the Mobile 3G
Signal Booster indicate whether the system
is working or if there are problems . The
light on the left is the power light . The other
two lights indicate the operation of 800
MHz and 1900 MHz signals, respectively.
Take the following steps based on the
indicator light color when using the Mobile
3G Signal Booster .
Lights off:
If the lights are not on:
• Check connections on the power
supply to see that it is firmly plugged
into both the Mobile 3G Signal
Booster and the power source .
• If using a DC power supply in your
vehicle, ensure the power supply is
properly inserted . Then check the
12 volt power from the car socket
and the fuse . Replace the fuse if
necessary .
Red light:
A red light indicates oscillation is
occurring . Oscillation is similar to feedback
between a microphone and speaker . When
oscillation occurs, the Signal Booster will
power down to protect the cell tower . To
eliminate oscillation, the Outside Antenna
needs to be moved farther from the Inside
Antenna . Move the Outside Antenna on the
roof to the rear of the car, but at least 8 to
12 inches from the rear or side windows .
Disconnect the power from the Signal
Booster, then reconnect the power to reset
the Signal Booster .
We recommend visiting www .wirelessadvisor .com for information regarding the frequency band used by
your cell service provider in a specific geographical location.
United States Carrier Frequency Use
