Wideye Skipper 150, User Manual

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Symptoms Descriptions / Remedial Actions
Unable to active
Primary PDP
context • Ensure you are using a valid APN.
• For static IP connection, please make sure that your user name and
password are correct.
• Ensure your FB SIM card supports PS services.
Unable
to access
internet after
successfully
Primary PDP
context
activation • Make sure that your PC/laptop is using dynamic IP assignment or a
correct gateway should be specified if using static IP.
• Make sure that there is no firewall or proxy settings in your PC/
laptop that prevent access to the terminal.
“Auto
Connect (Last
successfully
Activated PDP
Context)”
feature is not
working • Make sure that this feature is enabled via Web Console.
• A standard background connection has to be successfully activated
for the first time after enabling this feature.
• This feature takes no effect if last activated PDP context is of
streaming class or current data connection is terminated by the
user.
• Please wait for at least 1 minute for re-connection if any error
happened during connection time.
Symptoms Descriptions / Remedial Actions
Unable to
enter safe
mode. Terminal
continues to
start in normal
mode • Make sure that the safe mode button (the button besides the SIM
card slot) is pressed and held tightly until all LEDs turn into amber
colour.
Firmware
upgrade fails • Make sure that you are using the correct firmware upgrade
package.
• Make sure that there is no interruption of power supply during
firmware upgrade.
• Retry firmware upgrade.