Wideye Skipper 150, User Manual

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113
Symptoms Descriptions / Remedial Actions
SIM Card cannot
be detected by
terminal • Ensure that a correct Inmarsat FleetBroadband (FB) SIM card is used.
• Ensure that a FB SIM card is properly inserted into SIM Card Slot.
• Retry by re-inserting the FB SIM card into SIM Card Slot before
powering up the terminal.
Terminal
indicates
“Wrong SIM
Card” • Ensure that a correct Inmarsat FleetBroadband (FB) SIM card is used.
Symptoms Descriptions / Remedial Actions
Unable to
acquire GPS
even after a
long time • Ensure that there is no blockage for the antenna.
No NMEA string
output from the
GPS port • Ensure that GPS LED is not RED.
• Ensure that there is a proper connection at the GPS port.
• Ensure that the GPS output is set to Output NMEA data via the Web
Console.
Symptoms Descriptions / Remedial Actions
No LAN
indication • Ensure that the Ethernet Cable is plugged into the PoE port correct.
• Check to ensure that the Ethernet Port on your PC / Laptop is
working.
• Ensure that a correct type of Ethernet cable (not crossover cable) is
used.
Unable to
acquire IP
address. My PC
shows “Limited
connectivity” • Try to unplug and plug the Ethernet Cable.
• Try to reboot the terminal.
• Try to restart your PC/Laptop.
Unable to ping
my terminal • Ensure that the LAN indication LED is active.
• Ensure that the IP address of the terminal is set correctly.
• Make sure that there is no firewall or proxy settings in your PC/
laptop that prevent access to the terminal.