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Problem
Possible cause
Solution
The hearing
aid is uncom-
fortable to
wear
The hearing aid is not
placed correctly in
your ear canal
Consult your hearing
care professional on how
to place the hearing aid
correctly in your ear
canal.
The hearing aid does
not fit your ear prop-
erly
Contact your hearing
care professional
Your outer ear or ear
canal is sore
It is important that
first-time users only
wear the hearing aid for
short periods of time at
the beginning. The skin
in the ear canal is very
thin and may swell a bit
because of the pressure
from the hearing aid.
Take 2-3 weeks to grad-
ually get used to the
hearing aid. If the sore-
ness continues, contact
your hearing care pro-
fessional
Your two hear-
ing aids are
not working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids off
and on again
