33
IN CASE OF MALFUNCTION
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs
unsatisfactorily. If the problems persist, contact your
hearing care professional for assistance.
Problem
Possible cause
Solution
The hearing
aid is com-
pletely silent
The hearing aid is not
turned on
Make sure the battery
drawer is closed
The battery does not
work
Insert a new battery in
the hearing aid battery
drawer
The sound outlet is
blocked
See page 25
The microphone
opening is blocked
See page 27
The hearing
aid volume is
not powerful
enough
The sound outlet is
blocked
See page 25
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
Your hearing may
have changed
Contact your hearing
care professional
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
The hearing aid is not
correctly placed in
your ear canal
Take the hearing aid out
and reinsert it
The hearing aid fits
loosely in your ear
canal
Contact your hearing
care professional
